Had a wonderful experience here. The back of my phone had cracked, and Kevin attempted to fix it,…read morebut was very honest and letting me know that when he fixed it, something went wrong in the phone no longer works. He then worked with me to get me a replacement phone as soon as possible at a reasonable price. Very honest and trustworthy young man.

The HDMI port on my son's PS5 was going in and out then completely stopped working, which I…read morewitnessed. That same evening, my son took the console here to get the port replaced after getting a quote over the phone. The next day, they called to say 6 pads on the motherboard were missing so it would be $100 more to repair and take another week. It seems more likely for 6 pads to come off during a repair attempt and not while playing a game, but they claimed it was like that when they opened it. Feel free to Google how this usually happens, especially with not one, but six pads.

I have mixed feelings about getting services or buying new equipment through Verizon in store it…read moreseems like with promotions they have are sometimes misleading due to our experience of what is actually offered as a Verizon customer. where yesterday we were told that by employee in the store that we were able to do a one for one trade meaning the phone would be covered and of course any fees that applied will reflect that. But today that was not the case unfortunately we end up only getting a credit instead of getting even trade in to applied to the new phone. But after we got the salesperson to understand what we was told. he did clarify that the deals to change from time to time very understanding and that we only had basic plan and that didn't applied to the offer that was present.

As a Verizon customer for almost 20 years, my experience today with Justin was disheartening…read more I was scheduled to pick up my new phone and the customer service was subpar. I had questions and Justin nonchalantly blew me off. I had to pursue him to ask more questions. He handed me the phone and walked away. I felt devalued today as a customer. I know that this is not indicative of the brand but training on customer etiquette should be a priority.

We were having issues with my parent's phone, so we called tech support. They didn't really seem to…read morewant to help, and suggested we go in and upgrade our modem for free, although we didn't think that was the solution. Got to the store, and met Naj who used to work in tech support. She was baffled by the things they had told us, the upgraded modem had a fee associated and explained it didn't seem like the was the problem anyway. She advised us, and even took the time to notate in the account for tech support so they what exactly to do when troubleshooting with us. Turns out it was something on the Cox back end. She saved us our time and money.

it was a terrible experience, Nicc was extremely rude for no reason, some needs to talk to him to…read morerespect people, I can't believe cox hire a guy like Nicc, I went to return a cox item and told him I need a receipt and he went banana, he said we stopped giving out receipts, I told him equipment gets lost all the time and he said I don't care I really don't care it's not my problem, I told him there is no reason to be that rude because I asked for a receipt, he said that I'm waisting his time and there is no point for me to ask for a receipt. I'm just really shocked of how rude he was to me for no reason what so ever. he definitely needs to be spoken to, he should treat customers that way by all means.

I had my daughters iPhone battery replaced within a day. A few weeks later had to bring my…read moredaughter's iPad for a battery issue. The guy was friendly and fixed within a couple days. I was skeptical of these repair places because you never know if someone's trying to upsell parts to make money. I got one price and no changes. Would recommend!

Omg he was so helpful I had just received a birthday…read morepresent, a very nice watch, but it was too large. I was asked by my boyfriend to wait and he'd fix it this weekend. So of course I removed a few links myself and in the process lost a pin. This pin completely disappeared into thin air! I pulled pins out of a couple other watches desperately trying to get this put back together. I gave up and decided this is it something I should not have messed with, but now it was too late and I needed to get this fixed. I didn't wanna go to the mall and deal with that so I just came to this location and gave it a shot. The shop guy (didn't catch name) fixed it and it's on my wrist right now and he was extremely helpful and the price was unbeatable. Thank o

I bought a new phone and four days later I could not text with it. I took it back to this store at…read more7:30pm and told them I had to have my phone for the work I do. I was told they could not help me because Sean, the guy who sold it to me, wasn't there. The person I spoke to didn't even look at the phone. He said there was nothing he could do. I asked for a different phone. He said they didn't have any in stock. I said I would take a16 instead. He said they didn't have any in the store.??? I said let me speak to your manager. He said she left. I said call her. He said she was in a meeting?? He lied to my face. In a meeting at 7:40pm at night when she had just left??? I have never had such poor service. And to be lied to all because he didn't want to bother helping me? I will never come here again.

So, On 02 Mar 24 I purchased a phone online; I paid the…read moreextra money for two day delivery. Between Verizon and UPS something went wrong, and after five days of drifting around, my phone was "returned" to Verizon's Fort Worth warehouse. I was never informed of this; Verizon's website shows my order status as "delivered." Well I spent 8.3 hours between online automated chat (which is totally worthless), online chat with a rep (pretty much totally worthless), and four different calls with reps. Two were worthless; one was dropped; one was helpful. And two trips to Verizon's local Hub store. Verizon holds you hostage: 2-3 business days to evaluate the condition of the return? Why do I care? It was NEVER attempted to deliver. And then 7-10 business days to refund. So Verizon gets my money for two weeks. Good thing that I didn't need a phone, right? NEVER ORDER ONLINE WITH VERIZON. VERIZON BLOWS; THEY'RE NOT GOOD ENOUGH TO SUCK.

My husband and I had an exceptional experience at ATT yesterday because of Denzel W. He was very…read moreknowledgeable, friendly, polite, and respectful. He patiently answered all of our questions and we ended up buying 2 new phones (iPhone Air)--not because he pressured us but because we needed them and he walked us through the type that would best suit our needs. Denzel is the best customer service we've had after being ATT customers for the past 20 years. If you need assistance, definitely ask for Denzel!

Great service from Shanelle, sorry not sure how her name is spelled,…read morebut she is fantastic! Very easy to work with and extremely knowledgeable. I was able to get all of my requests cared for in a timely manner. Thank you, Abbie

Thank you to Eric, Tmobile agent who was very helpful and courteous. He helped us install our new…read moreIphone 17 ProMax today. We greatly appreciate him!

I don't normally leave reviews, but this experience deserves one.I've been a loyal T-Mobile…read morecustomer for 21 years, and this was by far the worst store experience I've had. I was told the wait would be 10-15 minutes, but after waiting about 45 minutes, several customers who arrived after me were helped first, with no explanation.I came in ready to upgrade all four of my lines to the new iPhones, but instead I'll be taking my business to another T-Mobile store or possibly another carrier. This level of customer service does not represent the T-Mobile I've known for the past 21 years.