Nice people and efficient. Jason is a pro. He worked…read morediligently on our project. Our fireplace is now back up and functioning well.

I called this morning needing a quick service call since I sold my home and the gas fireplace would…read morenot ignite. Jeff was here this afternoon and within 5 min identified and problem and fixed it! He was so very nice also. Thank you Jeff!

I purchased a quality AOG BBQ that has performed exemplary. I had some problems with the lights…read moreworking on the unit. Ari and Sean were very receptive in helping to get the problem resolved. They ordered the parts and arranged a Technician from AOG (Greg) to respond to my home and repair the unit. All three of these gentlemen were "5 Stars"!

We purchased a $3000 trash compactor (I know, we're idiots) to replace our 10-year-old trash…read morecompactor. We were assured that it was the top of the line, so without seeing anything in person, we took the word of the sales manager and ordered it. Once it was installed (by the installer they set up for us) it was immediately evident that it was "rickety" at best. It was also an eyesore, with bright, plastic looking chrome on the handle which would have been impossible to see from the tiny thumbnail across the counter we looked at before agreeing to purchase (totally on us). But more importantly it wasn't stable. It rattles horribly when you open it. It rattles horribly when you close it. And it moves all around inside of its compartment. When we contacted the store, complete with video, we were told "no refunds," which was never disclosed during the purchase process. The receipt is emailed to you with the disclosure after you purchased the item and leave the store. The response from the manager was that this was the highest quality trash compactor on the market, despite the videos showing the contrary. He said maybe the install was dome incorrectly but his installer, who is very nice, told us that was the best he could do, so it was basically too bad for us. Buyer beware.

Oscar at Fireside BBQ was great to work with!! From the moment I walked in, he was friendly,…read moreknowledgeable, and genuinely wanted to help me find the right products for my outdoor kitchen. He helped me choose a high quality outdoor ice maker and refrigerator at a very reasonable price, and made the whole experience easy. He even gave me his cell phone to call in case of any issues!! Unfortunately, the ice maker I received turned out to be defective, but Oscar took care of it right away and exchanged it without any hassle. He really cares about his customers and wants them to be happy with their purchase. Great customer service is hard to find these days, and Oscar truly went above and beyond. I'll definitely be back and highly recommend working with him!! I love working with Oscar!

We must thank Don at the Woodland Hills location for his help from start to finish. The ordering…read morewas seamless and his help with decision making was so appreciated. The installers built our kitchen and installed our new appliances in a day and a half and we couldn't be happier with the finished island!

The gentlemen running this business are knowledgeable, professional, and customer service oriented…read more We had a very favorable experience there , and would highly recommend this local business.

We were in the final phase of our extensive remodel when we realized our fireplace glass and box no…read morelonger matched the theme of our home plus it is 19 years so we stopped by Thousand Oaks Fireside and were greeted by Tom the owner. We went over our wish list with him on what we wanted our fireplace to look like and he guided us through the entire process. When we were ready he came over to our house to get measurements and to go over the final design. He ordered the new doors and frame and had them professional installed. He also arranged to have the installer clean out the box and paint it. He gave me a source for a new log set and now that everything is installed and it looks amazing. The whole experience was wonderful from Tom, to his staff , to the installer. Great people, great service, and a very fair price. Well done everyone.

I had a great experience with The Chimney Brothers and would absolutely recommend them. From the…read morebeginning, Joseph was a pleasure to work with. He helped with the quote and with the actual work, and he was very nice, friendly, and patient throughout the whole process. He took the time to answer all of my questions and concerns, which I really appreciated, and I never felt rushed or pressured. Joseph gave me a very fair quote for the work, and the quality of the finished job exceeded my expectations. His crew was professional, efficient, and clearly took pride in their work. I'm very pleased with both the effort they put in and the final result. It's reassuring to work with a company that communicates well, treats customers respectfully, and delivers solid workmanship.

Chimney Brothers are fantastic! Joseph came out to our house for a consultation and about a week…read morelater was back to install a new gas system with ceramic logs that was 1,000 times better than the existing system. He was super professional, courteous and performed excellent, clean work. We are beyond thrilled with the results. Thank you guys!

I stopped by this business to inquire about a fire mantle replacement for my home. I was greeted by…read moreDebbie, who was very knowledgeable about the work done at this facility. After a brief discussion I proceeded to make an appointment, which subsequently lead to an in home visit and measurements taken. To my knowledge, this business offers natural stone (1 year warranty) or cast stone (15 year warranty). I went with the 2nd choice. They been in business for years. After 4 weeks, I received the call that my mantle was ready for final inspection and install. Francisco & Juan Torres came to my house to install the mantle. They arrived on time ready to work. The job required demolition of the old facade and of course, new install. I can not stress enough how pleased I am with the quality of service that both Francisco & Juan delivered! They took the time to do all of the prep work, maintained a clean work area through out the immediate work area, without creating any inconveniences for me. Francisco & Juan completed the job on time while delivering exceptional work!They took the time by paying attention to every detail during the installation and custom fitted pieces to achieve the best result. I was very pleased with the outcome! My mantle looks amazing! Thank you! I highly recommend So Cal Fire Place Mantles for their quality product, and high degree of professionalism and dedication to the work that they do to ensure maximum customer satisfaction. I highly recommend them to anyone. You will not be disappointed. Thank you!

Socal Fireplace is the best!!! I'm so happy with my salesman Joseph he was so honest and helpful he…read morealways told the truth no matter what and I really appreciate that. The service and installation was beyond expectations! what a huge difference from my 1968 fireplace which was so ugly. I highly recommend SOCAL Fireplace.

Johnny and Kelly are 1st Class!Johnny came out and checked out the existing conditions and made…read morerecommendations of what type of system to install. Kelly was on top of scheduling, change request, and billing. The Crew did an amazing installation and clean up. I would recommend them to anyone in need of chimney inspection, cleaning, and/or gas log installation.

My gas fireplace stopped functioning. Johnny came out and determined that the remote needed…read morereplacing. The only problem was that the manufacturer was no longer in business. He researched it and found a replacement on Amazon for me. I ordered it and voila - it worked. Thanks so much Johnny and 1st Class - now I know why your company is called First Class

If you're looking for top-notch service, crystal-clear communication, and skilled on-site fireplace…read moretechnicians at an extremely competitive price you should stop searching and call these guys immediately. From start to finish, my experience with them was outstanding. Their customer service team is genuinely a cut above the rest. They were responsive, friendly, and incredibly knowledgeable, making sure I understood every step of the process without ever feeling pressured or rushed. Their technicians arrived earlier this morning (on time, ready to work) proactively slipping on shoe protection not to track in outside dirt into the home (without being asked mind you) demonstrating professionalism and expertise while troubleshooting and resolving all of our issues with a control module for our Montigo Gas Fireplace. Their pricing was far more competitive than any other company I contacted, without sacrificing an ounce of quality or service. It is rare these days to find a business that combines value and excellence so well and I'm grateful to now have their contact saved in my phone the next time I need help with one of my fireplaces. I couldn't recommend Burbank Fireplace & BBQ more highly. If you want a smooth, stress-free experience with results that exceed expectations, this is the place to go!

Great selection of fireplace products and very knowledgeable staff! We had 2 fireplaces inspected,…read morecleaned, connected to gas, and had the interior masonry painted. We went with glass stones over the grate (vs. logs or canon balls) for a sleek, modern look. The 2 men who did the work were pros. We appreciate the extra steps taken to cover and protect our floors and furniture, plus their taking the time to explain what they did, and how to operate and maintain the fireplaces for maximum longevity and enjoyment.