I normally come here for lunch almost every day because the food is absolutely amazing, which is why this experience tonight was so disappointing.
I ordered a pepperoni pizza with easy sauce. When the pizza came out, it was extremely dry -- and I understand I asked for light sauce, but there was essentially none. So I requested a side of pizza sauce. What I received was ice-cold sauce.
That makes no sense -- if I'm eating hot pizza, why would I want cold sauce? Basic common sense would be to warm it. Unfortunately, my server didn't catch this either, and it wasn't busy (only three tables).
I had already poured the sauce onto my pizza because the bowl itself felt warm, so I assumed the sauce was too. When I took a bite, it completely threw off the entire experience.
I flagged down a staff member, who went to the manager on duty (Max). His response was extremely nonchalant and dismissive. He said, "I guess we could have put it in the microwave," as if this wasn't an obvious issue. He seemed more annoyed than concerned.
Instead of offering to remake the pizza, he asked if I just wanted it reheated -- which is not an acceptable solution. As someone who works in the restaurant industry, I know that when a guest is unhappy, you fix it properly. You remake the dish or offer an alternative.
I did request a remake, but even then, it still wasn't correct. I had ordered extra mozzarella, and despite being told it was added, it clearly wasn't.
Overall, the lack of attention to detail and especially the poor customer service from the manager made this a frustrating experience. The food has always been great, but hospitality matters just as much. I hope management works on improving both service standards and customer interaction. Max has no people's skills or warmth or care. The server Tierra could have done better too. This girl literally said "let me speak with my manager so I can get you a discount". She never did. It's not even about discount. It's about how nonchalant management was. I come in there and I spend my hard earned money to enjoy my time. But today? Really out a different taste in my mouth. As for Max? If I were a celebrity or someone of high status, he would have shown a lot more care, warmth, and went over and beyond. But since I was looked as a regular guests...I guess my issues were no importance. At the end of the day...I'm still a guests. I normally tip the servers. But today I didn't bring myself to do it. The cook/chef tonight did a terrible job. Whoever the cook was tonight on April 13th 2026 around 10pm..do better and quit being lazy. That's common sense if someone is eating a 10in pizza and they request a side of pizza sauce - you have to warm it up. Not serving it right out of the refrigerator. And you did because the manager Max said it came straight out of the refrigerator. Like wtf. The cook is the type to say 1+1= 0....Get my drift? When i was there earlier for lunch....I experienced a small and I mean a very small issue with my food. There was too much Cajun seasoning on my shrimp and I wanted it light. The tall pretty Asian manager came to my table, told me she discounted my food and took off the extra shrimp from my tav. But it was more of the fact she shown care UNLIKE Max. read more