Had to check in and shout out Paul for being so helpful with my equipment return. I have moved to an area that does not offer Cox otherwise I certainly would have kept it. Paul was very efficient and so polite, even took the opportunity to walk me out. I so appreciate the service and am hopeful to have Cox in the near future! read more

If 0 stars were a choice that's what they'd get. I have endless stories/journals that have been kept to track the problems I've had with this cable company. I'd trade in a second if I had another option. They are rude, late, inconsiderate, incompetent, and the list goes on. I will not waste any more time on them. Even writing this makes me angry. Bottom line, if you can stay away from this company, at all costs, DO! read more

Why must I rate in whole stars? Cox deserves perhaps a quarter star at best. I discontinued service after recurrent technical problems were unresolved by support staff. I have unplugged, reset, discharged the capacitors more times than I can remember on both my cable box and modem. Do nothing before calling these people, they will have you repeat steps anyway. read more

This is the worst company ever. They are a monopoly and consequently charge whatever the hell they want for their service. Right now our bill for phone, internet, and cable is $189 a month. Are you freakin kidding me. That's like a car payment. For shitty cable t.v. I'm about to say F-it and get satellite. This is ridiculous. Also, everytime we are a couple days late paying the bill, they shut off all our service. Our bill was due last Friday, we figured we'd pay it after the weekend, they shut off our service Monday morning. Thanks assholes. read more

Hate Cox, terrible customer service. Third trip in a month to replace a non-working modem. Call the service line and wait an hour on hold to get told to take it back. Drive to their store and the line wraps the building, always a wait while the reps bs. Sane terrible service in Virginia and Nevada. Cox just sucks, wish there was another provider in my area. read more

Cox Store - Internet Service Providers Near Me - San Diego, California

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I've been on and off the phone with these fucktards for the past 4 months. I turned off my service, and but I had already paid for that entire month of service. They told me I would be issued a credit of approx. $67. I know, $67 isn't that much, but it's the damn principle. If I didn't pay them $67 for 4 months, they would have closed my account and sent me to collections. I called a month and a half after being told to wait 4 weeks for a check(seriously, a fucking check? Credit my debit card). They tell me the check was issued, but they will reissue a new check, and it will take approx 4 week. I wait 6 weeks, and I call back again, they give me the same bullshit. I call again 5-6 weeks later, they tell me they will credit my debit card, and that they will call me back with information on how long it will take. No call back, surprise! i call back today, and they tell me my check was issued, and that's all they can do. I repeatedly ask for a manager, and I'm declined. I get put on hold for 10 minutes, and he says he sent the finance department an urgent request to process my refund, and i only have to wait 7 days, er 2 weeks, er 4 weeks, it won't take that long! Fucking ass pirates have been giving me the fucking run around for 4.5 months. I don't take kindly to being lied to repeatedly I'm filing complaints with BBB, and whoever else I can, because this is utter bullshit. You all deserve to have your nose pushed in the bullshit you've been feeding me for so long. read more

Hallelujah I'm free!!! I have been tortured by slow or no internet, random glitches on my TV, and lack of long distance on my phone for two years!!! Finally AT&T U-verse came to my area and the gates of heaven opened up. It's so nice having a decent internet connection, decent HD TV, and long distance; I can call my momma! It's not fair Cox has such a strong hold on San Diego County. If they had more competition, i.e. AT&T all over, I'm sure there customer service would be a lot better. O yea, I went to drop off my cable boxes and was treated so poorly by a rep I nearly threw the boxes on the floor and left...if I didn't fear the $250.00 charge for each box I surely would have. I left with the boxes and will be calling them to pick them up, they can burn their gas and waste their time getting there ridiculously inferior to AT&T boxes!! read more

A little alarmed by the reviews but after visiting I was blown away by the courteous and knowledgeable, fast moving, and attentive staff. I was assisted and educated quickly. In particular, the store manager, Ryan, I believe his name was, was amazingly focused and determined. Tight ship he's running there. In fact at first I assumed he was a corporate leader based on his professionalism and knowledge of all things Cox. read more

My household recently decided to change our long time plan with Cox to include their Homelife security system. I went in to speak to someone in this store about it and was introduced to Giselle Madrid. She is by far the best person I have ever dealt with at any point within the Cox company. Not only is she incredibly knowledgeable but she also genuinely cares about the customer and that is a very rare thing anymore. I wish I could somehow let her management know what kind of a representative she is because she deserves to be recognized. read more

Should have put 0 star here if it was an option. Called them this morning because I had issues with my bill, they charge a lot extra on top of my monthly bill, talked to this girl name Barbara, she helped me for a little bit but after she fix 1 issue she said that she had to go because she needed to help the customers in the lobby and I was like I'm a customer too after you sold me the cable now you don't have time to help me??! WTH! Stay away from this store before it's too late, TERRIBLE CUSTOMER SERVICE! read more

Well, at least I have comfort in knowing I'm not alone with my horrible customer service. I spent over 2 hours trying to do an address change that I already did TWICE. I was passed to person to person to person to person to PERSON! And they were so rude and when I asked to speak to a manager they bit me back to the first person I talked to who said he would get me to a manager and apparently within the two hour wait became one. They don't care if they loose revenue over poor customer service. I asked what they could do to make it right and they said nothing, lol. Really???This company is a joke. I do not recommend them. read more

I'm rather irritated at Cox. Ever since I have ordered and obtained their ISP service(which I pay $60 a month), I cannot keep a damn connection for more than 5 minutes. Constantly having to release and renew my ip. Cycle modem and router. Constantly fighting for that extra moment to DL a game patch that should of been completed in 30 minutes but it has been 4 hours and I am still working on getting pass the file check... Thanks Cox for always coming out blame everything but your shared loop service. read more

Edgar is the most professional individual I've met in a long time. Feels nice to work with someone who knows what their doing. He was able to make a rough situation, smooth. I'll admit I was very stressed coming into the store, but left happy. Thanks again Edgar! For your awesome support and service you definitely deserve some sort or award! Give this man a raise!! read more

I hesitated to visit this location after reading some of the reviews but I noticed that most of the low star reviews are from years ago. I took a chance and I am glad I did. I came in to pick up supplies for a self install and was pleased with the customer service. Upon entering the store, I was greeted immediately by Chesco and taken to a help desk station. The service was quick and I was in and out of the store in less than 6 minutes. Great customer service and I am happy with the prompt service. Thanks guys! read more

Four stars? What! I know. But it's four stars because it's so much better than shtty at&t. People at the store are friendly too. Is it affordable? No. But you pay for what you get and AT&T wanted to charge me the same amount at Cox and I can't afford crappy service anymore. read more

Don't do it! Automated personality's with no care for customers! They install your service and disappear like a ghost when you have an issue. Ask for their district supervisor and make sure to get full names and location when you are helped by a representative! read more

The best and fastest way to draft a review for this place is to compare it to somewhere that most of us should be familiar with...this closest resembles the DMV. What should only take a few minutes could easily take about an hour...to top it off their prices are sky high. The only reason it got 2 stars that when you are FINALLY called up the employees are very friendly. read more

Really appreciate Edwin's work ethic. I came in today after realizing my bill was quite higher than usual and Edwin took care of me and the misunderstanding. read more

I am very happy with my visit, Daryl helped out my mom because the rep was new which is okay but After Daryl helping my mom, she was very satisfied he went the extra mile. I would definitely recommend coming in the store because issues get resolved quick and over the phone they just transfer you around. Great job Love Cox Cable best company. read more

Signed up to save money after getting a postcard in the mail for 50% for 6 months. 1. They didn't sign me up for the correct bundle. Took 3 phone calls to get the correct deal. They had the audacity to say "you're getting a bundle!". Umm, yeah, but not the bundle I SIGNED UP FOR!! 2. They neglected to mention that you need to expressly ask for a long distance plan ($3.99 a month), or you will be charged rates that are up to 5000% higher per minute (yes, 5000%), then they won't re-rate them once you catch on. Hmm, I wonder how many people this is happening to? 3. Forget trying to speak to a supervisor, they make you hold and hold. They don't respond to emails. They told me that the supervisors don't email, they will have to call me. After asking for my phone number and a good time to call, they then emailed me back saying that "due to high call volume, supervisors can't make phone calls". All I can do is let you know not to make my mistake, and to vote with my dollar - I'm switching off Cox today. read more

My girlfriend and I were helped by Bella today, she was great! Very professional, quick, and very helpful. She got everything taken care of that we needed. We walked in, were greeted and signed in. We waited about 5 minutes to be helped. The whole process was very smooth, we were expecting a bad experience because of the reviews on here but that is not at all what we got. We were both very impressed, it was pretty awesome. read more

Man I hate cable companies! It's like their mission statement is... "Lets screw everyone out of every last dime we can!" Over priced services and under whelming customer service make Cox a big loser in the respectable business category. read more

If you have a problem with the Internet connection as I did for 24 hours. Keep asking for AGENT as the computer customer service program is slow..... The ordeal got me nowhere and when I was transferred to a live agent, I had to repeat the whole experience all over again. Not good. I did not get the issue resolved and a tech was going to be sent out the next day anywhere from 10 to 12. Also not good It turns out that service was down in my area and they fixed it during the night. I was called in the morning to let me know that service had been restored. That was good. So all in all, everything worked out read more

Well cox customer service dropped the ball. Our DVR started acting up and customer service was nothing but rude and not helpful on the phone. Taking time out of my day to return our old DVR for a new one. Wish there were other choices for cable providers in our area. Cox you need to learn better customer service skills! read more

We bought our 1st HD tv in May of '11, right before my husband was to have surgery. He needed restrict his activites after the surgery and I thought the new 60' tv would provide an outlet for him. I phoned Cox to come out and install the HD cable box. The tech installed a different box than our previous one, however, it had NO HDMI ports and he used the old RC cables. At the time, I was too consumed with my husband's health problems to have realized that the tech had not used the HDMI cables which came with our t.v. But, now, 6 months later, as my husband's medical problems seem to be receding, I phoned Cox to ask for a digital cable box that actually had the HDMI ports. Oh my GOD, I got such a run around from the 1st tech who told me that the HDMI cables are just a "scam" and that it does nothing to improve the picture quality. In a sweet, nice tone, I told him since we are paying for HD service and we have an HD tv, we would still like the HDMI capable box. For the next 5 minutes, the tech tried every trick in Cox's scripting to dissuade me from wanting the HDMI capable box. Finally, again, in a nice, sweet manner, I told him that we wanted the HDMI capable box. He said that he would have to transfer me. He transferred me to an irate, beligerent, 'tech", who argued with me after I told him that we've been paying for HD services but not receiving the HD quality. His response, in a raised voice, "YOU'VE HAD THIS SERVICE FOR 6 MONTHS AND YOU JUST NOTICED IT NOW???" Pointing at me as the problem! He continued, "If you want the HDMI capable box, YOU have to bring the old box down to your Cox store and exchange it yourself otherwise, there will be a $65 installation fee to have a tech come out and do it for you." I countered with, "Why should I have to do all of this when the tech should have done this in the initial installation?" Again, he LOUDLY argued with me, the whole thing was my fault. I hung up on him before I lost my temper. Unfortunately, we have no other cable providers in our area and the winds are too frequent to successfully use a satellite provider. read more

I went to the Euclid Avenue Cox store a few months ago to get a CableCard for my new Tivo Bolt. The employee told me they were "not issuing CableCards at this time until an issue with Tivo is resolved". What? I had sold my older Tivo Premiere which I had been using on Cox for 4 years prior and turned the card back in. No issues getting a CableCard back then. There was no further explanation given as to what happened. I contacted Tivo and they said Cox is supposed to be working fine on the Tivo except for the On Demand compatibility which Cox has for some reason stopped supporting. In this day and age of cord cutting, it seems Cox would still prefer to make money off of people renting their own cable box. Very disappointed with Cox. read more

too bad i cant rate them a zero. i have been with Cox since they started business here in San Diego. recently we moved to Pine Valley. i requested that service be started last wed. imagine my surprise when it wasnt on. i called Cox, and was told that they ;turned it on at the pole'. since it wasnt working, they'd have to send out a tech. you'd think they'd be here the NEXT day or so? nope! one week is the soonest i can get someone here. Pine Valley is just 12 miles past Alpine, a major city. They refuse to see it my way and just give me the 'oh well attitude'. now the guy was nice when i demanded a month free, but i'm out money on DVD's to watch until they come out here. ugh i have to update: after waiting a week, the guy showed up to figure out why my cable wasnt working. Apparently NO ONE HAD TURNED IT ON THE POLE. so to sum it up, the first guy didnt do his job, and i went without TV for a week. Debbie doesnt pay for cable for another month, thank you. read more

Horrible service. When asked to speak to the supervisor for not taking my payment they said they weren't there. I asked another worker to help out and he brushed me off completely. The whole point of me being there was to get the service I need and fulfill my payments. That wasn't able to be fulfilled by these workers. The lady helping me out gave so much attitude and wasn't professional whatsoever. read more

I really dislike Cox cable. Their customer service sucks. I went to their store to drop off equipment and I had to wait almost an hour in a hot sweaty room with a bunch of angry people. Why not just have a drop box? Well, they are always trying to sell you stuff! On top of that their pricing sucks and they are very deceptive. It is near impossible to get them to tell you an exact price of what you'll be paying. I really dislike the lack of more channel choice and the high prices they charge you for next to nothing. The worst part is Cable companies have a monopoly on their markets which I think consumers ought to speak to their utility regulators about. There needs to be more competition. I'm cutting the cable today. I've been wanting to do this for a long time. I hooked up my old laptop to the TV long time ago, I bought a wireless keyboard. I have Hulu, Amazon Prime and Unboxed, and access to all the other online content. I can watch just about anything I can elsewhere and never did become addicted to the cable only programming. What's exciting is some cable content exists and there is so much more that I cannot get on cable. Furthermore it's nice that TV doesn't control my life, but rather I control it. I watch what I want, when I want, I don't pay a dime now to watch TV. If I want netflix that is only $7.99 and Hulu Plus is only $7.99. That is still less than basic cable and I get sooo much more. read more

I've been a customer of Cox Cable for probably 20 years. Always paid my bill, even when they would arbitrarily raise my rates without notice. Finally the bills got too high ($140/month) and I switched off the cable as I really couldn't justify paying that much, and I really should be outside talking to actual people instead of on the Northwestern with Captain Sig Hansen. I put my cable box back in the box it came in, and affixed the shipping label in the spot deemed proper by step 2 of the Cox instruction page and took it to the post office.....about 2 months ago. Last week, as if to penalize me for turning off cable, Cox slapped me with a $180 bill for not returning my cable box. Per one Cox employee; "Yeah, that was an old shipping label and sometimes the older labels get lost, dontyaknow" They are currently "looking" for it. But unless they miraculously find it in the pocket of a jacket they haven't worn in awhile, I'm stuck with the $180 penalty. At this point I really wish I'd just kept the silly little box...I could wear it as a hat..or tie it to my foot as a snowshoe..or give it to the hobo down the street and tell him it plays VHS tapes. 20 years Cox...at an average of $80 a month, that's $19,200...and you just had to grab that last little bit on the way out. I hope your dog farts in your open mouth every night while you sleep. Dave. read more

Cox suck Cox. I don't know what fuxtard determined to use the DMV-esque waiting setup at their service/return/pay office, but in all honesty, it seems less like a honest business and more like the seventh circle of hell. In the end I would recommend choosing AT&T Uverse over COX bundled POS anyday. I am currently paying less than I did with COX bundled and I get EVERY channel: HBO, Showtime, Cinemax, Encore, Flix, TMC, EVERYTHING for less than the COX bundle. F%$^ COX! AT&T is 100% better: The GUI; The customer service; even the remote controller is even 110% better!!!! I cannot stress the fact that COX is completely inferior to AT&T enough!! I WAS a loyal COX user for over two years. I had zero hold up spending over $3,500 on using cox for my primary cable/tv services during that time; but in the end they just don't CARE about their customers in the way that they ought to. They treated me as if I were number "D3476" when I came in to turn in my cable box. If they had ANY feelings about me leaving their service whatsoever I probably would have stayed with them. Oh well, its their loss; I have the cash to go on to bigger and better thing. They can keep stealing money from the poor if they want. Eventually they will have to realize that treating your customers like they OWE you something will not work. Having CABLE/INTERNET/PHONE on one service is nice but not a necessity. Eventually people will figure out what a scam cox is and leave them for AT&T. It is really a matter of ETHICS in the end. As Socrates said, "How we 'ought' to live" I think he and Plato would chose AT&T over COX any day of the week.... On the other hand, I think I am just fuming from dealing with COX's BS customer service on Eulicid St... Seventh Circle of Hell!!!!! [Ed Note: I was drunk when I wrote this, but I totally agree sober. Just not with my syntax and grammar.] read more

pure corporate GREED!!!! They raise my rates every other month without warning and the service goes out often. Paying them over a hundred dollars a month for basic cable and inter-net. And it goes up 5 or 10 dollars every few months. They have a monopoly here in San Diego so we have no other options. Lies, lies, lies I get a different story every time I call them. The absolute worst cable company :-( read more

Next time I need internet, cable and phone I definitely will NOT use Cox. I canceled my service because I am moving and was told to drop off my cable boxes. So, I made the long drive to this location, to find it under construction?! Even though I had done everything on my end, they would not accept my cable boxes. They gave me a fedex shipping sticker and told me to ship it. So, I had to find a fedex AND purchase shipping supplies. Lame. Bad customer service. The blocks they put on my personal email domains is very inconvenient for my business. Every time I was connected through Cox, I had to change my incoming and outgoing information. Very annoying and time consuming. One more thing, for the record- we were given a phone number that had just recently been someone elses. So recent that when I called the number, it had a voicemail on it that was not ours! Cox- check yourself before you wreck yourself! read more

i hate you! your internet always goes out....your on demand always goes out... i mean, literally, i think its 50/50 that our internet works/doesn't work. every time i call them, they just tell me to unplug some crap, wait 5 minutes and plug it back in and restart it. voila...its fixed. yeah, well, i shouldn't have to go through all that shit 15 times a day, especially for the amount they're charging. i've tried to switch....BELIEVE ME, i've tried. somehow, i'm living in a "cox only" area. i don't know who they're paying off, but not cool. sigh...someday i'll live somewhere that has other options. read more

They wonder why I canceled my service. I walk in for a simple return of my box and I'm stuck there for 1hr 50 people waiting in line on a hot day. They even have security read more

I wish I could give Cox ZERO stars. I'm so tired of this. There are constant inaccuracies on my bills, the cable goes out, and almost every time you call you get someone who is a condescending jerk. I feel like I have to call constantly about something. Latest call: I locked into a two year bundle. All of a sudden (not even a full year in) my bill increased. So I called, and the response was "well its the same bundle, you locked in for two years... but the price changed." WTF??? And then proceeded to tell me that I would have a cancellation charge if I left. read more

Man, this place is terrible. Cox has not been great to deal with as a whole, from the long waits at the store to get the equipment, to waiting days for the service to become activated, and then finding out the modem/cable box has the wrong passcode and serial number, and then spending 2-3 hours on the phone fixing it, etc. but this store confirmed my decision to not order any more service from them. I was at the Chula Vista store because it isn't far from home, but after a long wait there, I decided to go to this store the next day as it is not too far out of the way from work. The line here was longer, and all I wanted to do was return the gear for the service I disconnected because I am moving. It was really crowded like it was a nightclub or something. So much so that they need multiple security guards. Look at the pictures posted by David B, the one that says hour long wait. Now imagine it about 4 times more packed than this and that's how it was when I went. One customer walked in and confirmed that it's always like this, "Man, I hate this place, I swear I hate it, they always got some Bull S*** going on and it always has to take too long." I finally asked if I could just ship it and the girl (who is nice) got me a box to put it in and a label. Luckily, when i took it to FedEx they saw that there were two labels on it, one to the right place and one to a customer somewhere else from a previous use of the box. I'm glad FedEx caught it and covered it, otherwise the gear sent to Cox corporate would be on it's way to Tina in Imperial Beach. read more

Their service sucks and their workers are so rude they treated me really poorly considering I have been with the Internet for a few months they try to interest their customers and try to give you "good deals " then once you're there they charge you more money and get rid of deals, don't fall for it. read more

I am so glad ATT Uverse is now in my area. I've been stuck with Cox ever since I moved to this address a little over a year ago, and it's been non-stop problems. I've had my cable box replaced once. It needs to be replaced again. Often times it says it's recording things, when nothing is recording, or only one show is recording. It will stop recording hour long shows only 20 minutes into it. There are several channels that I pay the extra $5 a month to get, however, every time I try to tune into them, they are "temporarily unavailable." More often then not, I am unable to access on demand. I have to re-boot my box on a daily basis in order to be able to watch 1 show while another records. Whenever I call customer service, they tell me the problem is "fixed" but it never is. I've been ripped off by this company for so long. It's amazing that Cox is still in business given the poor quality of the product. Often times, as was my case, there just aren't any other options as Cox was the only provider in my area. I am soooo glad that I finally have an alternative. I've had ATT U-verse before, and can't wait to go back. It's cheaper, the customer service is friendlier, their services actually work, and you can watch/record up to 4 shows at a time. read more

Their business service is rock solid.