Horrible experience. I am a new business and absolutely need internet since I am a e-commerce business, well they schedule a time , and the cox contractor shows up, well he couldn't do a connection cause it's Fiber-optic , SO .... he said that they would call me and schedule a cox tech to come by and do the install.... I received a call after I was already home (2pm) and when I received the msg they were saying the had a tech available and he would be at my shop at 3pm, so I drop everything and go back to my shop, at 5:20pm I start calling to see what's up: Well after 2 customer service guys hang up on me ("transfer me") I finally found a nice guy that actually looked into what happened. Well there was a massive miss communication internally and nobody was scheduled to show up..... And that is the problem with companies now a days, absolutely no customer service .. UPDATE: So I managed to get transferred to Cyndy , service coordinator in N. California, she was amazing, then if that wasn't enough, Diane Lee in S California , they are what customer service and leadership is all about , from follow up emails , to follow up calls, these ladies were the best that cox has ....... cox is luck to have them representing them read more

One day in early November, I began getting calls about my AWS website being unreachable. All the callers had one thing in common -- they were Cox Business customers. A few phone calls later, the call that solved the case was from a customer who told me Cox was blocking my site due to malicious activity. What?! Of course, I want to investigate the accusation and remediate the source of the activity. I reached a cooperative, sympathetic ear, and thought the case was on the way to a quick resolution. Nope! No follow-ups, no answers, no further communication whatsoever. Dead silence. And most importantly, no evidence to support Cox's claim of malicious activity. Find a different provider. read more

Avoid Cox at all cost or it will cost you dearly. Bad service with hidden cost. I regret having had them as an internet service.

I wish I could give zero stars. This is the worst business I've ever delt with. I tried to cancel my service awhile back and they said I was still in a contract. So I continued to pay even though I already switched to ATT. Now it's been over a year, and I went to cancel again and she says I'm still in my contract. Apparently, it automatically renews every year. So now I have to wait until the end of the year to cancel. Meanwhile, I'm paying $178 per month. What a joke!! DO NOT DO BUSINESS WITH THESE PEOPLE. No wonder this business has a poor score!! They are stealing money. read more

The worst service. My bill has gone up $100 a month in 2 years without notification. When I went to cancel the service they told me that my contract automatically renews and "they are currently in control". Their business model is based on controlling their customers. If I cancel I am still charged the full price that they determined without notification for the next year. SIGN UP FOR STARLINK! They are retaining customers based on better service, better price and transparency rather than "controlling" their customers. read more

Technicians are great, and customer service tries, but account issues are difficult to resolve. Many billing errors, and even after disconnecting service, Cox will continue to bill. If you can find another provider for your business, you should use them instead. Things will get even worse w/the Cox/Charter merger. read more

I have a very small business. The only internet service available to my little office space was cox business, so I paid exorbitant amounts for service. I just got evicted from my office building, all the tenants did, so I found a new little office where wifi is included. When I called Cox Business to discontinue service I was informed that due to the year left on my three year contract I owed over $900. That's more than I pay in rent. Way to look out for small businesses Cox! If you have ANY possibility to go with another company, I suggest you do that. read more

After many years of being stuck in a contract signed during Covid when my business was closed they had me sign a 4 year contract to downgrade my service. So in June my contract was over, great news so I went to cancel service in August 2024 to be told they have me I was set up for Auto renew of which i insisted Auto renewal was cancelled and guess they didn't. n Now they are telling me I have to buy out my contract. They have to be the worst company to do business with. Cox business have done this to me several times and I am done and will spread the word. Cox business is operating out of integrity and just wants to lock you into contracts and no customer service. The WORST COMPANY EVER. read more

I have never been SO disappointed in an internet company. First your internet could HARDLY keep up with my tv, and I allowed that. But now I am having to relocate to the Midwest, and when I called to get my internet shut off, Glenn, the nasty PSR who talked to me, asked why I told him. I am not leaving for three weeks but due to finances need it done now. He became a MONSTER and was SO RUDE to me and literally CUT ME OFF immediately from Cox and nastily told me, "It's YOUR responsibility to get the equipment to the office within 15 days". I told him he was VERY rude and hung up. I will NEVER USE COX again. EVER. read more

Worst communication and cable company in US. Talked to Shawn at Retention Dep. Very arrogant condensending and negative. Would not give me his information or let me talk to his supervisor. They charged me over $1000 for a non working internet and Tyv for 5 months. They do not have a customer read more

I had a Cox business account. And like all things in business, some things go up and somethings go down. With Cox the thing that constantly goes up is the price. The thing that goes down is the service which constantly goes down. They transferred my Email to Everymail.com which has no address, no phone number, and no other way to contact them. When you contact Cox, you get no answers, only a promise to call you back which they don't do, or a phone number that connects you to a voice mail. What a disaster!!! read more

Cox you did me so dirty. I signed a 3 year business contract 11/2019. This was because they couldn't transfer previous addresses. After so many slow downs and horrible service, I made the decision to switch. Apparently my 36 month contract auto renewed a 1 year extension. My cost to cancel was billed to me at a whopping $1600. No mention from my Cox business manager at the time of cancellation. This is after being a business customer for 12+ years Cancel and switch if you can! read more

This business is never honest and scam and will never be able to close once you get to trapped in. Seriously... I've moved my business out to CA and asked Cox to close the Ccount and I did docu sign. They NEVER close the account and kept charging to the account. I CALLED AGAIN AND THEY WILL TRANSFER ME AGAIN TO DIFFERENT DEPARTMENT OVER AND OVER AND ENDED UP HANG UP ON ME. What should I do to close this account. Isn't that fraud? WHO SHOULD I report this scam business? read more

Cox has finally made my decision to leave this much easier. 20+ years with this company and this is the final straw. I pay cox a monthly bill. I should be able to contact the person whom I make a payment for support not a third party. Now that they have switched their email over to Yahoo and I am on my 2nd day of trying to call for support. Yesterday over 1 hour!! I am having a problem using my NEW Yahoo email. I do have a life and don't have time for this aggravation!! read more

What a bunch of CROOKS Disabled Air Force Veteran fixed income!! Didn't want to pay 142 a monthI did,, Now my bill IS 242 a month CROOKS Had to pay because no other cable in area CROOKS!! DON'T BUY COX CABLE CROOKS read more

Today I was at a meeting at San Ysidro Village.. And a young Mexican man approach the door and I guess he did not hear the conversation nor did he see 2 people completely in full dialog he wanted to walk in and interject himself without saying excuse me speaking in Spanish completely rude unacceptable on American territory This is American soil when walking into a room where 2 people are having a conversation the proper thing to do is either wait or say excuse me maybe Cox cable doesn't teach public relationships skills or maybe you think the people are grown up and have manners but you have to know that that's not the case will we assume to be so may not be so so please teach Your people to be cordial polite And professional I didn't get that today read more

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Very disappointed. After being a loyal business customer for over 15 years, I plan on closing my office in about 18 months. Rather than give me the same rate that I have been paying for my 2-year contracts, they forced me down to the 1-year rate (more costly) or I would have to sign for the full 2-years. I requested a dispensation with my account rep, and she said she had to go through legal. I wouldn't have thought that was a big deal, but ok, whatever. MY DISAPPOINTMENT: She told me that she could issue me a gift certificate as a workaround. The gift certificate never arrived and no one from "legal" or anyone else ever responded to me despite numerous emails to my account rep and the people she copied in on her email. My account rep left it with "I'm just the messenger". read more

We use Cox at my private personal training gym primarily to play music through our iPad. The WiFi is very unreliable, as it goes down multiple times a day, almost as if it is scheduled to go out. The music stops playing when the WiFi is out, which throws off the entire vibe of the gym and it's very unfortunate. I will be finding a new WiFi and internet provider ASAP unless Cox can help me solve this issue. read more

Cox Communications seemed like a reputable business when I became one of its subscribers, but the fact it was not able to make the internet accessible today (04/05/23) in my area of San Diego for over ten hours is disgraceful. There is no excuse for the kind of inefficient service that has kept the internet out of reach for so many people for so long who desperately needed it. I suppose when one is the sole internet provider for an area, one can afford to be sloppy and uncaring. I sincerely hope Cox does a better job of correcting the problem should it occur again. read more

We purchased services from another provider, and called to cancel our Cox Business services (phone, internet) on March 1st, 2022. Today is June 20th, 2022 and Cox has still not processed our cancellation, and charges continue to accrue in our account. It took 3 phone calls to get a call back from an Account Manager, who still cannot cancel our services. On the 3rd call I had to insist that I would not get off the phone until I was helped by a manager. Nothing else would have gotten me service to even start the process of cancellation. The net result here is that Cox's treatment of our business has been highly unusual and certainly illegal. My attempts to cancel services have been prevented at every turn to extract additional fees and bill me for services I no longer wish to receive. I could not recommend their services under any circumstances. read more

I love how even though they have the poorest review they have a complete monopoly on the market nobody's doing anything about it. This company is an absolute scam and they absolutely suck at every single thing they do : customer service Internet provider equipment provider anything. Because they know that there's no other provider in the area they can afford to schedule a service call days out and claim it's a ""escalation"" because they have nobody else available, the same day we called AT&T just to check and they would've been able to come out if service was available that day. It's embarrassing Cox get it together having a monopoly on the market doesn't give you the right to treat the people within that market with complete disrespect and disregard. read more

They will quote you on a price and charge you another. Make sure you keep whatever records you can. These guys are professional liars. It was only a small amount but it's the principal that matters. read more

Hundreds of dollars a month and they can't provide an unscrambled picture? Then wait hours for customer service to tell me there is no problem. Oh but don't worry the internet is terrible too. read more

my boyfriend used cox business in his building for 35 years and decided to use cox business service at his house , he sold his building and called cox business 2 years ago to canceled the service at his house, they kept telling him that somebody was going to call him back, never happened, so I took the cox cable modem and sent it back to them and they still didn't disconnect the service and kept taking the money out his debit card until the debit card expired, after taking more than 1,500 dollars out of his account!, they had the nerve to take this matter to collections!!!! My boyfriend should've take this case to the court he just being busy read more

Cox Business engages in unfair business practices including very long and convoluted contracts with many definitions which are very difficult to understand. The most abusive clauses are the "ETF" or early termination fees, which essentially are 100% of the contract duration. What you don't see is the "automatic renewal" and 30 day cancellation precedent to renewal clauses that bind you FOREVER! If you order Cox fiber at $300 per month and the contract date is one year, in year two if you want to cancel--you just pay them an additional $3,600 plus the cost of porting any phone lines you have with them. When their business manager tells you via email that any additional feature is "co-terminus" to the contract termination, what they mean is they will charge you the full price of any remaining contract term once you cancel. This is an outrageous bait and switch horror story that now is out of control, with Cox demanding $8,000 in cancellation fees for services they no longer provide. COX SHAME ON YOU! read more

Cox internet service is unreliable (ATnT is bad too by the way). Sometimes it works, sometimes I need to use my iPhone as a hotspot.

Lately every day that my cable box updates I have issues and I have to chat with Cox.  On Monday March 6th my box updated at the usual time 2:00 to 4:00 p.m. and never worked again.  I did the usual unplug wait, plug back in, still no results.  Called Cox the automated system rebooted it was unsuccessful.  My first chat was with Tashane H. who also couldn't get the box to work and told me.  Per Tashane H.  I could exchange the boxes free of charge.  However because I don't pay for a cloud DVR box all of my recordings would be lost.  The other alternative is to have a tech come out and check the equipment at a charge of $75.  In the middle of my response Tashane H. ended  the chat! Started chat again with Devontha R.  who also stated there would be a $75 charge to have the tech come out and check my equipment.  I find out returning the boxes free of charge means I have to go to a Cox store and exchange boxes.  Asked that the boxes be mailed to me with a return label.  Per Devontha R.  he doesn't think that is possible but we'll get a tech in the chat.  What all these hours I haven't been dealing with an actual tech!  I actually called Cox and got one of the rudest tech ever she obviously didn't come to work to work and unfortunately I can't remember her name.  She basically told me they don't mail out boxes they certainly don't do return labels.  Yes if a tech  comes out to check our equipment there will be a charge of $75.  The easiest way to handle this is for me to unplug all boxes and return them to any cox or UPS store.  Let the check know I have no car no means of transportation and  pre-covid Cox would mail their customers boxes.  For the tech know that is not true they never done it.  I pay over $300 a month for cable when I asked for a credit she gave me $6.  Since I wasn't willing to pay the $75 and I have no transportation we both went silent on the line.  Ended call.  Cox customer service is robotic.  Cox employees don't come to work to work cuz nobody wants to do their job.  Their equipment is shoddy temperamental they could care less, and put the onus on the customer to get new working boxes.  Unreal! read more

I wish I was able to give Cox a 0 star review. They hustled me out of $100 for a pro install when the technician didn't install a single thing. Not only that, they said the only way for them to waive that fee if I add a a protection plan. This is absolutely ridiculous. Their customer service is horrible. I don't recommend their service to no one. And if you are a customer, back out before the fuck you over like they did me. read more

Horrible customer service. I have had an account with them for 17 years. Because one of my employees somehow put it under their email as a contact years ago, I can't get into the account. It is my company and I have signed all the contracts. Now I needed to change my payment method because the old card expired and they won't let me and said Im not primary on the account. It's my account. I'm the only one who has been paying their exorbitant bills for the last 17 years. They want me to send my original articles of incorporation and a business license and fill out a bunch of paperwork to be able to pay them every month. What a bunch of idiots. Any other option is better than this. $279 a month just for internet. Before I got voiceover IP, I paid almost $600/ month. read more

I've had bad experiences with cox years ago but I have to say during the pandemic and now they have been a life saver! Price point for the best broadband is great. I still have to homeschool my son and my promotion ended, but they gave me a great deal for another year without even having to call. Who does that. Besides they have Soo many hotspots I never have to worry about being connected! Thanks again for upping your service to your community! read more

I have a very serious issue with Cox WiFi, which I have been attempting to have resolved. The first phone call to customer service lasted two hours & finally I was transferred to a woman who could not speak English, so I had to hang up. Today I tried again. I was told they could not help me unless my husband makes the call, as he's the name on the account. I have always been the one to communicate with customer service, but today I'm not allowed! I'm beyond frustrated & angry with Cox Cable & their so-called customer service. . read more

We moved our offices and Cox Business could not provide Fiber Internet to our new building hence we cancelled service after several years with them. Cox continues to charge us monthly fees with late charges when they could not deliver services. Numerous attempts have been made to contact our business rep after initial contact in the last 60 days without a return call or email, just invoices. read more

Cox Business is terrible, they do not try to help the customer, all they care about is them, not mutual wins. Dishonest practices and lack of follow up communication from account manager and 'the boss' whoever that is since I was never able to speak or email the person. I will never use them for any of our business or personal needs. read more

The worst....3 year contract that protects them and not you. If you have a Covid-19 loss of business or closure, guess what? Cox will still get their money and you will lose your credit score! Stay away! read more

Internet is very slow and expensive in our location on our speed tests, we have had techs out/ multiple phone support calls for issues, and they locked us into a 3 year contract for our small business. It was very misleading how this contract works they do not tell you up front that you are required to pay your entire remaining balance on your contract if you need to cancel, even if your business closes. and it is also not written on the 1.5 page contract anywhere that has a typed docusign style signature on it. We have 1.5 years left on our contract and multiple representatives have told me to pound sand. I have cancelled internet at least a dozen times in my life and have never come across this issue. they took advantage of my wife who runs a women owned small business that has survived COVID. I could not say anything good about my experience with cox Business. I will not be renewing my contract and will never use them again for our small Business. Cheers to mafia style capitalism Cox Business. I hope you are proud of yourself. I hope this doesn't bring your 1.3* rating down too much. Clearly you do not care about customer service. read more

I would put no stars or negative stars if I could. Customer service sucks I pay for an expensive package too and it always just stops working. They hung up the phone on customer service when I finally got ahold of them and when they tried 3 different things and it didn't work each time they just hung up on me. I would like my money back or a discount but of course that's probably highly unlikely. Worst internet service I have ever had by far!! read more

Give fraudulent information. Customer Service is not knowledgeable. Will say one think on the phone and double bill customers. Go with spectrum or ATT. read more

I work remotely and rely on a good stable and consistent internet connection to work. Every morning when I go to login to work our internet is down. Every freaking morning. We talk to the customer service and they literally are no help. They say to reset your modem. When that doesn't work they say oh you need a new modem, got a new modem and still doesn't work. Come to find out it's just their horrendous service that is down. So I waste a whole day trying to fix their problem, waste 200 dollars on a modem that didn't fix the problem. This is literally the worst service. Why am I paying for internet that is more down than up? Not to mention I now have to drive an hour into the office because Cox can't provide the service they advertise. Avoid at all costs. I will tell everyone I know to never use cox. You pay pay pay and they don't deliver their own freaking services. Unbelievably horrible service. read more

Absolutely pitiful. Negative stars should be allowed. They treat business users like residential. There seems to be no concern that their service is critical to people's ability to earn a living. It's like they think it's all just for posting on social media or something. They've been "migrating" email for the past year and still not done. Account owner unable to control email users (add or delete) or their passwords. Wait times for customer service? As of this moment, I've been listening to their elevator music for over an hour! Avoid if possible! read more

NEGATIVE STARS! DO NOT SIGN their contracts! You can find better prices! I have used COX through the years on and off. I recently moved to an area where I HAD to use their over-priced services. They gave small business a promotion discount on our already HIGH internet bill and the year is up and the bill went up. I called to ask for them to continue this promotion... as our business is suffering more than EVER and they were insensitive and cold. You would think this company would show some heart and accept my plea. I will leave this company as soon as my contract is up! read more