The representative laughed when I asked about my current service like it was funny because I was paying basically the same amount for 150 mbps then the gig. It was funny the company was getting away with this. I am mad I was not notified I would pay a prorated amount for my upgraded service and I am upset because I have not been able to use my internet hardly at all since I upgraded. This has to be a joke. I called and they just pitched to me well I see your problem but hey do you want to buy this service which was completely unrelated to the issue... read more

Why do all the locations not open until 10 am? I'm outside the store with at least 15 people waiting for them to open. Run normal business hours like everyone else!! The employee inside riding around on his hover board while we all wait outside is a nice touch!! read more

Paid for gigabyte internet service... get 144 mbps and internet frequently drops. Any service other than cox is better

I would put no stars or negative stars if I could. Customer service sucks I pay for an expensive package too and it always just stops working. They hung up the phone on customer service when I finally got ahold of them and when they tried 3 different things and it didn't work each time they just hung up on me. I would like my money back or a discount but of course that's probably highly unlikely. Worst internet service I have ever had by far!! read more

Came in looking to set up WiFi for my new place and all the employees were so quick to help everyone out. Hector was very good at explaining everything to me and had great character! So excited to have WIFI!!!! read more

I havent had to leave the house in weeks due to being on social isolation and being very pregnant. We had to return our equipment that we were charged for to the store which I was really annoyed that I had to leave the house to do so. I didn't know we were all required to wear masks now as well as I haven't had to leave home in weeks. However the staff at this location were all very kind. I am super pregnant, instead of making me wait in a 20 person line they allowed me to sit and wait on a bench while waiting to be helped. A man helping out at the location ( I think his name was alley?-it was difficult to hear with the masks on) not only got me a mask so I didn't have to drive all the way home he was super nice and was the one that allowed me to sit and wait. The staff inside were very nice as well, all wearing masks and just kind in a very weird time we are in. I appreciate the help! read more

Cox internet can suck a fat one and rot in hell, i swear to god these guys are one of the worst and scummiest companies around. I got an email yesterday that as of now my internet usage is limited to a certain GB amount each pay period. This was totally out of the blue and was not part of the contract I signed, nor is it in any of the details if you were to sign up for a new contract with them today. They were so not clear and conspicuous with this shit, which is extremely illegal and almost worth filing a AG or BB complaint. It pisses me off that they think they can slip this past the consumers they work with and just pass it off as oh were trying to help you know how much internet you use and skip the whole part about charging you more in the future. I called them and ask what happened if I go over the "usage" i am limited to with the internet package I picked and they told me that someone would call me and suggest I move up to the higher level, and thus pay more, it was pretty much the run around and I never got a straight answer on if I would be charged more, she would just keep saying oh someone will call you...pretty shady if you ask me. But honestly there is no valid reason to create this sort of program if they are not going to charge you down the line so everyone should keep an eye out for this. I know from the past that these overage charges can be a boat load of money and Cox has yet to say anything to the consumers about what they will charge if you go over. I think i am going to look for another internet provider down here, cause right now anything is better than this joke of a company. NOTE: I replied to the comment and I am waiting to hear back... but even if they say the limitations have been in place the entire time I, nor i bet anyone else, knew about them and they are no where on the contract, website, small print. read more

Not only do I wish there was a zero-star option, I actually wish there was a way I could go through and remove every star they've ever earned, then put them all in a house made of Lincoln Logs, and burn them. The customer service has been so abysmally bad each time I've had the audacity to call that at times I wondered if I had accidentally dialed into a morning radio phone gag. They quote you a price, then never deliver on their promise, instead jacking up the agreed amount and then making you feel like an idiot for not realizing there would be a fee for every time you press a button on your remote control. When we canceled, nobody let us know about the fact that you have [insert time frame] in which to return the actual box, so we held onto it for a week. It wasn't until my checking account overdrafted due to Cox charging me $550 for the stupid hunk of junk that I realized this egregious "oversight." It's been two weeks since I finally was able to return the box--not an easy feat in and of itself--and I'm still waiting for the money to be refunded to my account. I cannot urge you enough to steer clear of ever dealing with these crooks. read more

So, I close my account to go with ATT Uverse and have to bring my cable boxes(dvr) back. I have 2 and I pull up and am scared when I see masses of people milling outside. I go in and I see you have to take a number. Mind you I am somewhat smurf sized and I am carrying 2 large cable boxes doing my best to balance remotes on top. There's a chick standing next to the number thing and I ask her if I need a number for box returns, "yes". Do you think she could reach over and tear off the number and hand it to me seeing my hands are full? Hell no, she just scowls. I say "could you do me a favor and grab me a number?" You would think I asked her for all her money. As my mom told me kill them with kindness, "oh thanks so much" as I want to throw the cable boxes in her face. I go try and find a seat. I look at my number d695 I try and find some humor as I look up at the number screen showing b345. Luckily they must have a few different number systems going because it only took a mere half an hour of sitting with 2 cable boxes on my lap of waiting. The transaction wasn't too bad it took 3 minutes tops to return. They did offer to pick them up for a fee, note to self if I ever get Cox again and need to return boxes opt for this service! read more

"Man I wish I came here before I signed up with cox. I was so use to cable being a non-issue I was caught completely off guard on how horrible cox is. I just moved down here last Feb from bumfuck Washington state where I had wave cable. Boy was I spoiled. In 4 months with cox I had to replace that stupid DVR box twice! As I type this, I have the old one sitting in my trunk ready for drop off at FEdex while the new one is well... it's not new it has scratches and you can tell it was used but at least it works so far. A nuisance yeah but not the main problem I have with these cox. The problem is I use Navy federal's autopay so my bills are always paid on time. however I just got a bill from cox for $282 saying I must pay this in 5 days or they will shut down everything and there will be more fees. WTF??? I went on their website and I checked my billing statement and it shows my payment went through on May 9th. (normally $138 by the 15th of each month) but somehow magically I owe them $282 which includes late fees according to them. I even checked my bank statement which clearly shows I've paid. I can't even get ahold of someone to complain because that t stupid fucked up automated service. Fuck Cox! anybody know who else I can turn to for cable here in Northpark, SD? " *****Edit***** Just when I thought things were hopeless until someone from COX actually read this and contacted me. I called cox today and they fixed the billing problem quickly. Pretty snazzy and impressive that a company this size actually looks at yelp and cares what their customers think. I'm going to have to stick with these guys and retract everything negative I said. read more

Jesus H. Again, Cox is failing. Does anyone else use Webmail? Are you having these same ridiculous issues? If you use Advanced, it won't let you type about three emails in. Curser is blinking, but won't move. You can't access contact groups you've made. If I use the standard, it's soooo slow. In the standard webmail, I keep losing my messages. People started telling me that they were only receiving a few words in the body of my emails. I called Cox over a year ago about these issues and they said they were in the process of "figuring out the bugs." Um, how long does it take "The Industry Leader" to get the most basic bugs fixed? I can't be the only one this is happening to! I pay these clowns so much money and have for so long. I feel like a total idiot! Because my emails have been getting cut, I've been saving drafts. I just spent over an hour typing an email to a group of class parents and even my draft save was blank! Before I did the draft save, I tried to copy the text. Guess what? Something in their programming won't allow copy and paste. Thanks Cox! You just stole another hour of my life! Your company sucks. I will be looking to switch. I can't wait any longer. read more

Poor service They charge you fees without telling you and you don't find out until you discover it on you bill. The cable signal goes out every once in a while. You have to install everything yourself and if you have a tech come out to help they charge you $55. Costumer service sucks, you wait on the phone forever and they are never helpful. I found my time with COX to be a very poor experience. AT&T is cheaper and offers better service. AVOID at all cost, There are other cable and service providers out there. read more

Absolutely horrible service. If I could give them zero or negative stars I would. I was about to switch to ATT's Uverse service and when I called to cancel they convinced me to stay with them for what was a very good price for a bundle of cable and high-speed Internet service. A couple of weeks go by and I get a bill with completely different pricing than what I was quoted at and everytime I called them to get it straightened out I was bounced around from operator to operator, none of whom helped me, and to add insult to injury, when I finally called to cancel I was put on hold for almost an hour and it took me three days to get a live body. STAY AWAY FROM COX COMMUNICATIONS! read more

Where I live in elcajon the service was terrible. I went to the cox store to get cox cable and what I got was cox real bad wi fi I feel I was switch and baited.i would never recommend cox cable to anyone .I finally had a enough of there real bad wifi l couldn't use at all during prime time so I turn in my box it was one less headache! read more

Terrible! I agree with the others here on saying; what's with the random raise in fees??? The only reason I ordered Cox was cuz' AT&T didn't cover my area (it's such a monopoly, it's ridiculous, you'd think since they give us no other choice but to use them, they'd be a bit more generous) My bill for the last 3 months has been $67 for cable and internet, then all of a sudden, this month its $120!!! WTF? I called and they said apparantly the cost they quoted me was just a "3 month promo" (which the sales person clearly never told me about because she was just trying to make a sale) and then they raised the cost of all these other little things by 5 bucks here, 5 bucks there, without even telling me! WTF is that about? You couldn't get away with that anywhere else! I cancelled my internet service with them today & they didn't even bother trying to keep me or make it up to me.....luckily AT&T is SO MUCH CHEAPER & their internet service does cover my hood'. I can't stand Cox & am considering getting a dish just to be rid of them! read more

If I could give these greedy, don't give a crap about their customers both zero stars and a swift kick in the ass, i'd be all over it! Never in my life have I been so incredibly appalled by the continuely rude, crappy, ignorant, sh*t hole customer service and products this company shells! If there was any way I could cancel my service and not get equally screwed over by Direct TV, I would have ended this relationship long ago! Any yes, I've looked into ATT Uverse, they don't service my hood yet! Seriously, I know I sound bitter but everything about them sucks. Their service is crappy (our cable, specifically HD is always cutting in and out). The pricing is outrageous, we pay $75/month for cable with DVR and HD. $75 a month and I don't get ANY EXTRA CHANNELS. And their customer service is on par with being raped by a chainsaw! On the plus side, if they're trying to screw you over a billing issue. Just hang up and call back, I guarantee you'll get a different answer and it may just be the one you want! Just writing this review makes me even more angry that I pay them $75 (used to be $130 but I couldn't bring myself to write that big of a check anymore to get screwed). I hate you Cox Cable, you're the only company I've ever known that can stay in business and treat all your customers like shit! And judging your star rating on here, i'm not the only one that feels this way! Get your shit together! read more

So you figure out cox is way too expensive for the decline in quality & service that you receive. I know, I know, most of you just flow with traffic and don't question. I too was a drone but decided to drop cox after realizing the price wasn't worth it. The decline in service and the longer it took to get things resolved probably due to employee cut backs and automation. Okay , so lower the price already!! So I stop service and they tell me on the phone I got 10 days to drop off the equipment at the nearest store??!!$$???? Wait! You clowns delivered it , hooked it up, charged me for it and the equipment and I have to drop it off & pay a charge for shutting off service???????? So I drop in on my lunch hour sacrificing lunch, what a jungle of kiosks with other drones trying to get service from a machine due to lack of human employees. Confused and pissed off a cox human asks me if she can help me. Yeah, I have to drop this off because cox won't pick it up. Oh, they will but its a $30 fee. You got to be shi$$ing me ?!?!!! You have take a seat, whats your name I'll put you on the list. I look at the seating area of 20-25 other pissed off people and the bunch standing due to no seats. Screw this!!! I call cox and raise stink, pick it up on my porch or not, up to you , its yours. I'm not paying for it. Hire some more chimps ! Really? How did I fall for: drop off your equipment? read more

Not necessarily the San Diego office's fault, but Cox absolutely would not email me my bills. As I had a job that required much travelling, there were many times that I didn't get my physical mail for weeks. This meant I often incurred late fees. Kinda sucks if you ask me, considering I asked them repeatedly to email my non-Cox email address to let me know about the bill. I was even told by one representative that they could not send them to anything but the cox email accounts. Let's think about this for a second, a COMMUNICATION company can't send emails?? But what really chapped my behind was that I was talked into a bundle package ONLY for the fact that I wouldn't have to pay rent on the modem (even though it ended up costing the same after all the other stupid phone fees, which I never, not once, used) And now, more on the delayed billing notifications because of the mail: When I closed my account, I once again only received a snail mail copy of my bill. It went to collections. Yay!! And to top it all off, when the collectors called me and said I could make a payment after the holidays, they neglected to tell me it would show up on my credit report. BTW, that "bundle" package actually shows up as TWO accounts on my credit report. So far, it's been 8 months since this crap, and my credit is still suffering, because having lived overseas for most of my adult life has given me a very thin credit history. And despite paying everything else on time or early, this ONE bill that somehow got split into TWO, has done more damage than all my other responsibility has done good. So, to the biggest Cox on the planet, suck mine! read more

Cox is the only cable I've ever had... and god willing, will be the only cable service I will ever use. You might say "well you don't know what you are missing..." Nah, buddy... I've been to friends houses with AT&T, Dish, Direct, and dear god even that horrible Time Warner. They all suck. Sure Cox costs more, but then again a BMW costs more than a VW... I firmly believe you get what you pay for in this category. Service is always spot on, a load of HD channels... Internet is lickety-split-fast... Here is a HUGE reason to go with COX: I live in Ocean Beach, in a complex of small cottages surrounded by apartments, houses, etc. On Sundays when I am watching football, PEOPLE WHO ARE NOT ON COX ARE SEVERAL SECONDS BEHIND THE COX BROADCAST. There is nothing worse than having your neighbor screaming touchdown or cursing an interception before the play has even started on your TV. I know because I piss off my Jersey Shore neighbors watching the Yankees on AT&T. Over the air broadcast is ahead of COX, but honestly, who the hell has that?? Anyhow, you either have Cox or you don't, and I'm glad I do. read more

I am not a devout capitalist, more of a democratic socialist if you are asking, but I think the lack of competition in the internet-cable-telephone trifecta is a bit problematic. Why is shit so expensive? Why do you have to pay for upgrades for internet speed? Why is On Demand such a fucking joke technologically? Seriously, it seems like Cox found Verizon Wireless' business plan from 1998. If I recall correctly, it's called "Nickle and Dime those Pathetic Bastards because our Competition is Doing the Same and all the Service is Sub Par", or something like that. In any case, one night I decided to test the durability of my Cox remote control. The remote failed badly. It suffices to say that winding up and throwing it harder than C.C. Sabathia against a hard surface wasn't the greatest idea. After collecting the many pieces (and spending time admiring the inner workings of the device), I was off to a Cox retail store to get a new remote. This was troubling for two reasons: (1) how long is this going to take; and (2) how much are they gonna charge for a replacement? Knowing the competence of the customer service reps I talk to on the phone, I figured this would take the better part of the morning. To my surprise, I only waited ten minutes, which seemed totally reasonable. However, their number system is eerily similar to the California DMV, which begs the question- why do places that serve the general population, are run inefficiently, and hire incompetent people have a number system that calls A 576, D 211, B 943, in that order? Are the masses less likely to go postal on your staff if they are eagerly awaiting to see if C 739 comes after B 943? Once my number was called, I showed the guy the device formerly known as my remote, and to my surprise, he grabbed me another one, and sent me on my way- no charge. Was this enough for Cox to get anything over 1 star? Eek! Methinks not! read more

Trash internet so many interruptions constantly throughout the day, overpriced and am extremely unhappy with the "service" provided. Hot garbage, find someone else read more

Had to bring my DVR to COX store on Euclid. They gave me a replacement but no apology for the inconvenience, not just for the inconvenience of having to disconnect and bring the box to the store, not for putting up with the frustrating pixelating and having to schedule an appointment for a technician to say the box may be bad. Not for the need to purchase an insurance plan to avoid a $75 service fee for a failure with their equipment. As I think back with regret, I thanked them as I walked away. read more

I've been with Cox Communications for a long time, many years, I have a bundle plan, being phone, cable, and internet, that way I save a whole lot, like $6.44 a month. Service I get on Cable and Telephone is fine, but Internet connection, which includes email is horrible. On and off service on a daily basis, and this has been going on for months on end. You would think with the wonderful technology out there Cox Communications could solve all this. Tech support always has the same scenario with the predetermined conclusion that the problem is on your end and NOT theirs. Thus you are conviently allowed to waste your time unplugging you modem, router, turning off your computer and waiting so many minutes before you start up. All the while you are talking to a computer generated person. Then maybe if you are lucky, you get back up again, with no real help from Cox personel. I personally think it is with their carriers that boost the signal from area to area. When a large segment of users are connected to the internet during a particular time during any day, then that signal is lessened. Cox has to fix this issue once and for all. I am seriously considering changing services. I know we need Warner in the southern part of the county so we can get a little known thing these days called competition. I think only then would we get better service all around. Cox has a corner on the market down in the lower half of San Diego County. Isn't that against FTC Rules on Monoply? No stars for VERY LOUSY SERVICE. If I have to give one Star I don't want to. read more

Never needed help from Cox Cable before, just paid them money while I used their services. That changed today. Got suckered into not getting DirecTV for the Sunday NFL package because the NFL Red Zone cable option looked good. Called in Friday to set it up, Mr. Friendly Customer Service guy tried to upsell me on a few things and things are good. I tell friends to come over and get some food and drink together for a good time. I flip on the Red Zone Channel and I have nothing. Okay, I'll give Cox a ring and we'll rectify this problem. I waited on hold for an hour without any end in sight and gave up. Will be calling DirecTV tomorrow and go on full rant mode with Cox when they ask why I'm cancelling. read more

1 star is WAY too generous for this hideously awful company. I don't know what's worse- their sketchy cable service that freezes/skips/shuts off constantly, their illiterate and rude customer service, or their astronomical rates.... Save me!!!! read more

Here's my beef with Cox: 1) The actual service is TERRIBLE. One of the major reasons I finally decided to get cable after a year of not having it was that Cox offers On Demand, which I've found to only work sporadically. A message pops up after I find that the show I'm trying to watch cannot be viewed that lists a customer service number to call, but all they suggest is that I have a tech come out and look into "fixing" the problem. No thanks. I know that I'll only end up with a $75 service fee and continued sporadic On Demand service. And HD? That's a joke. I splurged on new HDMI cables, but needless to say, am not impressed by the HD selection or quality of picture overall. 2) It's incredibly expensive after the promotional periods end. $70 for internet? Yikes. The only reason I have the premier internet is because I stream a lot of movies and shows on Netflix, but otherwise I would NEVER consider spending this much. $30 for cable up to channel 99 is fine, but after the six month promotional period I'm most likely cancelling. The only reason I have cable through Cox is because I refuse to sign a two year contract with DirecTV, though I was MUCH happier with their service overall when I was a DirecTV customer. 3) Of the several times I've spoken with customer service, only ONCE was I confident that the person on the other end of the line wasn't dumb as a brick. Being quoted different prices for the same service, being put on hold for 10 minutes, impersonal responses, long/akward/silent pauses - not impressed. I CANNOT wait until I have other options in my neighborhood because I will certainly be cancelling both of my Cox services as soon as possible. Cox is a waste of money, and if it wasn't for the fact that it's football season and my boyfriend would be incredibly disappointed if I cancelled it mid-season, I would have already. read more

Still crap and I have since switched to DirectTV. The 2011 "response" from a rep was like I said, full of lies and empty promises. SO glad I'm not with these crooks any more. read more

When making this review you must compare it to all other services available. While Cox may not have the best customer service they do have cheaper Cable packages than ATT or Time warner. I am a sports guy and with cox you get MLBTV, NFL Network, Fox Soccer Channel, and NHL network all for free. Plus i get all the action sports channels for free (like Fuel). ATT's internet is much much slower than the cox cable and Time warner jacks you when it comes to extra channels with the digital service. Comparable cable packages from ATT are also much more expensive. While Dish network and DirectTV have modestly priced cable packages, dish is susceptable to lots of outages or not working at all if you are on the wrong side of an apartment complex or have lots of trees around your house. Plus, these services require one to two year contracts, which if you cancel, have huge fees. Cable allows you to start and end service whenever you want without any start up or ending fees. All in all i've had ATT, Time Warner, and Cox and Cox is by far the best service I've had. I have time warner now and am very dissapointed.... Also, to respond to the review below, I've gone 2 months without paying my bill and my service was still not shut off. Plus, they called me before they were going to do it and allowed me to pay off the bill right there on the phone. Also, my bill was 140 a month with digital cable w/ showtime/internet and phone. For the first year it was 100 bucks. read more

No stars. Rip-off. Monopoly. Bad service. I really wanted AT&T uverse, but they aren't up and running in my area yet. I used to have Uverse. You could record up to 4 shows at once. With Cox you can only record 2. Trust me, it's amazing to be able to record 4 shows at once. Oh, and Uverse was much cheaper for what you got. Cox pretends like they're "your friends in the digital age" they have a cute cartoon character in an attempt for us to let our guard down and trust the company. Don't do it. Do the math one day on their "bundles" and specials. RIP OFF. One day I will sue this company for their terrible service and fake deals. read more

Cox is by far the WORSE company for internet / cable that I have ever dealt with. No wonder they are called Cox (despite a different spelling), as it seems their hiring department has a prerequisite that you have to be a cock before they will hire their employees. Where to start... First of all, I was with them for 2 years. I should have cancelled long ago but I was pretty lazy. The service would go down all the time, and when I would call in to complain they were very rude on the phone. They also over-charged me all the time, and I had to watch my bill like a hawk. I finally had enough when a customer service rep was extremely rude to me, and the supervisor didn't seem to care. I cancelled my service and called ATT U-Verse and I ma now a happy client of theirs. Their service is cheaper, the customer service reps are well-trained and friendly, and the quality of the product is much better. Their internet is a TRUE high speed connection that will not drop (unlike Cox) because they don't rely on location for quality of connection. Also, they have more HD channels, and the quality is much better. I feel like a horse's ass for staying with those douchebags as long as I did. One would think that after my internet dropping every other day and my cable service being poor and crap, that I would have been motivated to sign up with someone else. Oh, and get this, they tried blaming the quality of my TV as the problem. I told them nice try, but that I have a 52 inch HD Sharp Aquas TV that is the top of the line in the Sharp fleet. When they can't explain their own crap service, they try blaming the poor quality on the customer's TV. DO NOT USE COX. IF OU ALREADY DO, SWITCH TO U-VERSE OR DISH. read more

Cox has the worst customer service, in San Diego. And they have a monopoly, so you can't leave, and pick another cable provider. It is rediculious, that their " stores", are only set up, for selling, and that they have zero service representatives, available, that can help you with billing issues. Trying to reach someone, to talk to, also represents, it's own issues. I called the store, on Euclid, and it went straight to voicemail. I drive to the store, and most of the people, are standing around. I spent 42 years, in customer service, starting with 15 years at PacBell, and then AT&T. I would have been fired, at any given time, if I had treated our customers, the way Cox, treats their customers. For them, it is ALL about the selling, and nothing about customer service! But we have no other choice. Which is wrong, on so many levels. read more

I'm still disgusted with the Cox Euclid office, but I've calmed down since my last review. Their customer service impressed me very much by sending me a coupon code to save 25% off all services for a year if i signed back up. That's a pretty good attempt at an apology. But I ignore it. Then I get another offer for 50% off for a year. Wow, that's a really nice apology. But unfortunately, I've already switched my internet and the only reason I had a home phone was for my credit card processing and fax machine. So I'm going through some TV withdrawal(animal planet, TCM, Spike, and ESPN), but I'm getting a lot more done around the house and my computer keeps me entertained downloading all sorts of cool stuff to watch. Cox, I accept your apology and will keep you in mind in the future. But I still blame you for chasing the San Diego (Cox) Soccer's out of town. read more

Cox is absolutely the worst. I had them for 3 years and nothing has changed. Horrible customer service, technicians with no knowledge of what they are talking about, getting the run around whenever I call and getting sent to 3 other people before they just blow me off. The latest incident happened today. I had my wife call Monday to set up our internet for our new apartment, she was told it would be today at 1pm, 1pm comes around and no one calls or says anything so I had my wife call to see whats going on. One person says it's on , another says it was set up at the wrong apartment, the third says they won't send anyone else out till the next day(tomorrow). Only reason I'm still with them is because my old place only offered cox, trust me I'll be making a switch soon enough if I can. read more

Came in a while back ago to return a cable box. The wait was less then five minutes. The cashier lady came to walk me to her window. We returned the cable box, I was handed my receipt and walked back out to the door while she said goodbye to me. This is always the service I get when dealing with Cox. I love this company! read more

What a horrible experience to have cox come to your house and give you the wrong equipment and then be forced by the unscrupulous company to take the equipment back to them on your own time and gas. Got here and have been waiting an hour simply to drop off a modem and get a receipt. Absolutely ridiculous! What other non-monopoly biz could get away with putting its customers through this BS? read more

Cox Store - An hour long wait at cox store. - Internet Service Providers Near Me - San Diego, California

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We walked right in and was helped immediately! And then our assistant Gregory was very helpful, courteous and professional!

This place is "SO BAD" The kids there are so rude. They don't care who you are. Don't know what happen with this place, but it sure went down hill. read more

Not sure if this is my local Cox since I couldn't find mine on here, but overall I haven't really had a lot of the problems people have had here (yet!). I got the bundle of DVR, phone, internet, and cable with no movie channels. In the beginning they charged me a lot extra insisting that they had no record that I didn't sign up for the special. After getting a manager (who couldn't have been nicer), she switched me to the special. True, it isn't the cheapest, but I haven't found many plans similar to mine they were significantly less. I do really like how I have a local cable guy who has put up with all my stupid questions LOL. His name is Sam and he has been very, very helpful for me. I even asked the guy if I could swim at his apartment since I don't have a pool, but since I never met him, he seemed creeped out. It was worth a shot though ;D I have liked Cox much more than Time Warner actually. read more

Another love-hate relationship. When everything works, one can go for months (even years) enjioyng your combo package (phone/cable/internet) and not even think about Cox. Then there are times you just want to strangle them and cancel everything. You have a problem, you call tech support, go through the menu system getting more aggravated by the minute, and may eventually get to someone who might be able to help you (or not) Sometimes the tech support they send out are comptent and professional, sometimes they try to blame your equipment, and often I know more than the tech (I'm electrical engineer) The prices keep going up and I keep seeing ads for geat deals for new Cox customers (can I cancel and be a new customer ??) Only competiton is AT&T, which I would NEVER use. read more

Two more days until I am done with Cox (hopefully) forever. After a couple of years of not wanting to deal with the pain of making the switch, the economy has finally been the proverbial straw that broke the camel's back. When I opened up the detail of our bill to try to figure out ways to bring the cost down while keeping a very few things intact (a couple of children's channels, like Noggin, and HD channels pretty much), I discovered that the ONLY thing I could do to bring my bill down (by $21) was to cancel HBO and Starz. My bill read like a game of Jenga, in which removing any one piece would cause the entire thing to collapse. Our monthly bill with AT&T is $60 less per month for the first year, and will be about $40 thereafter. Service-wise, things with Cox were just ok enough for us to not feel like dealing with making a switch. The audio and video are rarely quite synced up on the HD channels. The ends of shows are quite often cut off, despite me attempting to extend the frequent offenders by a few minutes. The guide is only available for a week in advance, and often glitches, claiming "Data not available." The cable boxes frequently reset themselves in the middle of recording a show, taking 5-10 minutes to reboot. The internet goes down a LOT. I've had multiple instances of recorded shows being nothing but a blank screen, occasionally video without audio. When we lived in a neighborhood on the lower end of the socioeconomic scale, our internet was ridiculously slow and we were given some explanation about bandwidth being allocated to different neighborhoods. I can't even remember everything. AT&T, I hope you are better. At the very least, my bill is a lot shorter without all the rental fees for this, that, and the other thing. read more