Our promotional offer (from Retention Department) ended and they wanted to raise our rate by $45 a month! Instead of calling to complain (be ready for a ton of being on hold!) you can now text with a live agent. So I go through the steps to get to support and complain to support and then they transfer me to the Retention Department(RD), I think it speaks volumes that Cox needs a retention department to try and keep an obviously enormous amount of dissatisfaction with Cox. I wait for RD to respond in chat , this is around 3:30pm and they never respond, until 7am the next day, yes 7am the NEXT day! The original support person gave us a $22 discount and asked if that was enough and that's when I went to RD. Of course, even though I have given my credentials to them twice already, I have to give it again tor RD, I give the agent my info and she comes back and say sorry I can't confirm your information, WHAT? She would not tell me what was not matching, so I give them again and the second time she finds us. She then proceeds to tell me there is no better offers available! I complain and tell her you have got be kidding! I said fine and hello Starlink (internet satelite service) and after a 20 minute wait, she comes back with, oh, I found another rate for you that ends up being a$2 a month increase good for a year and says "Is that ok with you?". COX SUCKS! read more