The movers were scheduled to arrive at 9:00 am. I got a call saying they like to get started by 8:30 am so that they would arrive by then. Well they didn't arrive until 9:10 am. That was no biggie. The workers were lazy, slow moving, had long personal conversations on their phone throughout the move, and moved some things one at a time even though they could have used the dolly to stack some items and move them quiicker and more efficiently. I took the time to have everything labeled and organized for a smoother move which was a waste of time apoarently. They gave an estimated time of 3 1/2 hours. It took them 5 hours. I even started moving some things myself out of a closet to help them out and give them a clue! I've moved plenty of times and this is the first time I've encountered these type of issues. In fact, the move before this one I only had 1 mover as the other mover got sick at the last minute and the guy by himself managed to move me in 4 hours. I even had more stuff when he moved me. I emailed the owner to express my dissapointment and concerns and he ignored me and never responded. I move a lot and know others who are moving soon. I will not be using them again or giving them any referrals. But I will be sharing my bad experience I had with them. This business came recommended which is surprising. Must be friends of the company or they lucked out and got their best movers. The worse part for me is how the owner just flat out didn't acknowledge my email. I know he got it because I sent a few emails before the move and he always responded to those. read more

My move was last month, but Luke and Andrew were my movers... Getting the quote was easy, I thought maybe the guy that answered the phone could have been more friendlier, he seemed distracted or something, but he wasn't all that friendly, he was nice, but not friendly. Luke and Andrew arrived early in the morning ,and the first impression I got from them was"LETS DO THIS" they were very friendly and talkative, I believe it was Luke who inquired about the storage unit I was moving my things too , he asked how big it was, because I was concerned that it wouldn't fit, but he assured me that everything would fit. They loaded up everything very carefully and quick, while being friendly and very happy. After they had loaded up everything in the truck , met me at the storage and of course I was moving slow :). They pulled up to the storage unit and started working. still being friendly and nice. They gave me my paperwork and I tipped them and they were on their way and I was off to work. I will be using them again, but I only want Luke and Andrew, not only because they were very nice and worked hard, because they know where my storage is and they know the things I have to move, they are friendly and super nice and not one time did they complain about their job, so I have something extra special for them. Thank you so much Covered Wagon for making my move a success and thank you so much Luke and Andrew for all your hard work and friendliness you guys rock!!!! read more

From the start, Paul and his booking team were very helpful and responsive. I inquired about their services and many other companies about 2 months out from my move. Due to their response time and excellent customer service, I decided to go with them! They provided me with a quote after I filled out some basic move information and the quote ended up being very, very close to the final invoice! During the move process, Hassan, Larry and Thad did a wonderful job; they were very friendly and professional! They called me an hour before with an estimated arrival time and got straight to work once they arrived. They were very efficient and managed to clear my third-floor apartment within 2 hours - that's impressive, especially since it was the hottest day of the year! They handled my items with care and everything arrived in the condition that they left. I've been through several bad moves myself and packing efficiency is key to help mitigate damages! Movers can do their best to wrap and protect our belongings but it's best to pack as though items are going to shift in a truck. The guys did a wonderful job securing my items which I was very impressed with. I'm very pleased that I went with this company and will use them in the future! read more

WHAT A FABULOUS SUCCESS on a complex move from three Austin locations to San Antonio!! This involved two sofa sets --one all white and one bulky leather set plus a huge lounge chair --plus heavy tables, dressers and a clumsy trundle bed at one location --then two more stops at storage units. The way the guys approached every detail of the move was astonishing, ALL with great care on every item. At the move-in location, they dealt with moving large heavy pieces up a tight staircase with 2 landings with incredible success: not one mishap on the furniture and not one bruise on newly-painted walls and woodwork. The two mover were real champs! And, given the three separate pick-up locations, they were very skilled and professional with planning placement from site to site. THE BIG NEWS was that these guys were so focused and efficient that they completed the move two hours early which brought the total move 15% lower than the estimate. I've used Covered Wagon 3 other times for smaller, uncomplicated same-city moves. But I must say that this was THE BEST EVER. read more

This would be the second time I've used Covered Wagon Moving this year. They were so awesome with my initial move, I hired them to help with my re-vamping. I needed my new Living room and bedroom furniture delivered and my old hauled away! I scheduled for Pick up @ 9 am, Thaddeus arrived right on time and handled everything for me to the point there was not even a need for me to leave my house and meet them at the store to make sure everything went smoothly with the pick up. Once we arrived back, he automatically took initiative and started breaking down the old furniture to get the new in. He handled every piece with care even though it was no worry of mine anymore. Found that to be outstanding. Thaddeus assembled all my new furniture and set it up exactly how I requested. Even stayed to help me hang large picture frames with out help request. So thoughtful. This company has yet again went over and beyond with their customer service and professionalism. Big high Five to Covered Wagon Moving!! read more

I was very pleased with our experience with Covered Wagon Moving! Paul was fast at responding to my questions, providing a quote, and adjusting to the needs of my move. We moved our daughter from a house in Austin to a townhouse in Austin. Paul extended a military discount to us. My husband is retired Navy and this was greatly appreciated. Paul charged us a flat rate $20 fuel surcharge for our in town move and I thought that was fair. I scheduled 2 men and truck for our move. When our movers arrived they took a walk around to survey what was being moved. They loaded and unloaded our items efficiently and safely in the brutal heat. The movers were pleasant and helpful. My move was billed as a 2 hour min. but additional time need was billed by the quarter hour. Our move was complete in 3 hours and 15min! Fair, reliable and friendly, Thanks Covered Wagon! Cheers Angela read more

This is the 2nd time I've used Covered Wagon. This time I moved from Austin back up to Hunt County, TX. Thaddeuus and Sheldon moved me this time. Did a great job again. This time, the space I was moving into was not like it was described to me. This caused stress and complications for everybody. Sheldon and Thaddeus helped move things around to make room for my stuff. They did it rapidly. Again, they did not gouge me for the hourly rate. They communicated with me before and during the move as they did before. They were careful with my stuff and really they're great guys and very professional. I feel like I won again by calling Covered Wagon! They may be the best, most professional movers in the whole wide world! I don't see how anybody could do a better job at a fairer rate than the friendly pros at Covered Wagon. Thanks guys! read more

Amazing experience with Covered Wagon Moving! I estimated maybe 3 hours for the move. Took 4.5 hours and it turns out I had way more things than I thought I did :). They were patient, polite and went above and beyond! Showed up on time, were very professional and courteous! They were great at packing up all the fragile items (glass tops of tables etc) and were fast but still very careful. Not a scratch on anything that I didn't have before! The movers (wish I remembered their names so I could give them credit) were friendly and accommodating of all little requests I had. Paul the owner was super accommodating as I had to push out my move date twice due to renovation snafus. Overall, I have never had a better experience moving and will use them again in a heartbeat. Thanks guys you rock! read more

Covered Wagon is amazing. Best prices, most courteous, easy, helpful, straight forward. I called several of their competitors and there was no question Covered Wagon was the best. Setting up the move was so easy, they stayed in touch to confirm, arrived when they said, started immediately. Austin and John were our two guys and they are amazing !! Cannot thank them enough for helping us - huge. Austin and John obviously had a lot of experience and were so good, so polite, so fast and efficient, so careful, and so so strong! Was amazing to watch them - we are still talking about their skills! Their services were a life saver to us. I would used Covered Wagon again in a heart beat and would highly recommend them to everyone. Thank you!! read more

Amazing company! Paul and Chad are wonderful to work with, very, kind, responsive and professional! The team they sent to help me move my daughter were awesome. Considering all the circumstances, with the downpour, four dogs, some nerves, these two professionals were very patient, also kind and respectful. They worked in the rain but protected my items, were efficient and completed the job in a timely manner all things considered They went above and beyond to ensure a smooth move and I can not say enough wonderful things about them! If you are looking for a moving company, look no further. Covered Wagon is a great choice. I will be using them again if I ever need a moving company! Thanks to Paul, Chad and the hard working team! read more

I'm glad I don't base my decisions solely on poor reviews. The Covered Wagon crew really came through for us BIG TIME! We had lined up other movers who canceled at the last minute. Chad gave us a slot the next day, a better quote per hour, no huge travel fee, and the truck was huge and clean. A big thanks to RJ and Ashton! Those guys WORK HARD! They each carried huge awkward furniture pieces down 3 flights of stairs and never broke anything or complained. RJ is a master packer. He secured a huge antique oil painting for me and it was beautifully preserved when he unwrapped it. RJ and Ashton were fast, friendly, and funny; altogether great guys to work with on a move. We will definitely use them again on our next move. read more

On Tuesday, July 17, we had a bad experience with a moving company - Austex Moving company. They didn't do everything we asked them to do, and they complained about their jobs all day. (I'll be writing a Yelp review about them also.) Frustrated because we were closing on July 18 and needed someone to help finish what Austex didn't finish, we called Covered Wagon Moving. OH! MY! GOSH! THESE PEOPLE ARE SO AWESOME! These young men were so excellent! They were professional, friendly, helpful! They squeezed us in last-minute because we were panicked. They got everything done on time, and they were an absolute pleasure to work with. We'd highly recommend them! When the time comes to move again, we'll be calling these guys! read more

I've worked with Covered Wagon on two moves now: a big one from Dallas to Austin and a smaller one across Austin. They've done a great job both times. The team is friendly and works efficiently, including making good time on the drive from Dallas to Austin. Scheduling is pretty easy, and communication with management has been good. On the most recent move, Dre, AJ, and Kenfolk finished up ahead of schedule and got a giant couch through a small doorway without a scratch. It was a very smooth experience! Not the cheapest moving company, but their quotes are accurate, and the service is worth it. I would recommend Covered Wagon to anyone moving around or to Austin. read more

These guys are AMAZING! I needed to move on Labor Day and Covered Wagon was able to work with me. The guys showed up and went over everything and what was going to be moved and they got right to work. They were able to get everything moved over within 2 hours!! Plus, they were so reasonably priced, and the guys were super nice. I have now used Covered Wagon 3 times, and each time it has been a fantastic experience. When living alone, moving can be intimidating because it feels like it's going to take 2 weeks to get everything moved. Not with Covered Wagon. I cannot thank them enough for their great, and quick work! Would highly recommend. read more

These guys are the real deal. I was able to get a competitive quote for my one bedroom move that was coming up in 3-4 days, and when the day came, the movers were friendly and efficient in loading the truck (I had spent the week packing up Bronko Boxes, which certainly helped). They handled the unloading with aplomb as well, figuring out the quickest path from curb to my second floor unit (through the parking garage), as well as employing creative thinking to squeeze my tall table through the door. All in all, I was immensely satisfied and grateful for the service. Y'all should really charge a bit more, haha! Thanks, Charlie. read more

We used Covered Wagon Moving for our move from a 3 bedroom to a 4 bedroom house. I was worried about our furniture that we just purchased & our new staircase, but they were professionals! They wrapped all of our furniture (included in their price) prior to moving any of it & it was delivered with no scratches or cracks. This is 5 star already. The 2 men that moved us were great and listened to any requests we had. They didn't damage our staircase despite it being tight with some heavy furniture. They did an amazing job and we were even more impressed than the last time we moved with them. Highly recommend this company! read more

When we were looking for a moving company we talked with several. We were impressed with the agent they sent out to the house. We choose them and are so glad we did. I had read some of their reviews that talked about how careful they were, so I had high expectations. They far exceeded our expectations and then some. They treated my antiques as if they were their own. The crew was wonderful and had a great sense of humor which helped. The move took longer than we thought, but they completed it in one night. We will use them again if we ever have to move, and have recommended them to all our friends YOU GUYS ROCK read more

Straight up: Luke and Phil are THE guys to ask for when you book with Covered Wagon (An A+ BBB rated company btw y'all)! With combined experience of nearly 15 years moving these guys definitely know what they are doing and it showed throughout the entire process. They were fair,patient, and polite during the entire move and most importantly were gentle with all of my things from glass to gym weights. We all know that moving is one of the most stressful events we periodically go through. These guys arrive with a smile and a gentle demeanor. I simply cannot recommend the company and Luke and Phil enough! :) read more

Cannot recommend this company enough. I have dealt with several moving companies in the past and have not had the best experiences. However with Covered Wagon Moving they were extremely nice, helpful and made sure that I got the help I needed. I reached out to them at the last minute thinking I would be too late (as I needed help fast) and they were very accommodating and squeezed me into their already packed schedule. The movers I met were all very nice and very careful and methodical in their moving techniques. Again I cannot recommend this company enough. Would give 6 stars if possible . read more