Was told by hostess wait was 10-15 minutes. Waited 2.5x longer than that (approx. 40 minutes) because the restaurant was understaffed and run by clearly incompetent managers. Servers were capped at a certain number of tables, at least 15 of which were clean and could have seated guests immediately if the restaurant had been staffed properly. Understaffing was also an issue for cleanliness in the dining area and restrooms. By the time I left without eating or even placing an order, there were more un-bussed/dirty tables than there were occupied ones. The lone bathroom stall in the men's restroom was also in dire need of attention. Clearly, no one has ever left the neighboring Buc-ee's to work at the Cotton Patch...otherwise the service and cleanliness would've been significantly better. If I could give zero stars, I would. read more

The absolute worse service I have ever received at any restaurant and of course, it came from the "manager" Cameron Scott. He needs to be fired immediately!!! He displayed the absolute worse attitude!!! When asked how long the wait would be, his response "Whenever I come get you". He is incompetent and has no business being in charge of anything!!!!! read more

Loved the food and the wait staff was amazing! They went out of their way to accommodate our large party! read more

Cotton Patch Cafe - American Near Me - Ennis, Texas

Ordered salads via DoorDash and they were great!! They followed the customization requests perfectly. Tip: ask for extra salad dressing - the salads are huge! read more

I haven't had a problem when I eat inside but when we order to go or get it delivered it seems the quality control goes out the window. We ordered the chicken fried chicken as well as the fish tacos. The chicken was dry and over cooked and the fries were cold and soggy. The fish tacos were burnt missing half the topping and the salsa that comes in the side. I also found a bone in the fish. Again I have never had a pro alien with the food eating in the restaurant but I will advise everyone not to order Togo or have it delivered ! read more

I like the food here but it has gotten way to expensive!! 25.00 for one person to eat dinner is just insane since this is not a fine dining restaurant... not even close. Once the prices become more reasonable I would go back but I do not see that happening anytime soon. read more

Don't waste your money on the "Fish" tacos. They would be better called "Veggie Tacos with fish garnish" as there was only a small strip of fish about 1/2 the width of tortilla in each one. I could not taste the fish and had to look with a fork to find it. The veggie taco also had a thin sauce in it that ran out all over as you tried to eat it. Only way to avoid was with a fork. I guess that is why they came in a bowl. Service was average for a restaurant that was not busy. Had to flag waiter to get drink refills. He never asked if food was ok. This WAS an ok place when they first opened. All signs of a place to avoid! read more

I've picked up to-go lunch here several times and have never been disappointed in the food. The tilapia is cooked to perfection! Only complaint is sometimes the to-go person is better about getting everything together than other times. Also, sometimes you get more rolls & cornbread. read more

Service was great, but food was not. Rolls were served that had not risen, salad looked and tasted day old, and portions were a third of what was Illustrated. This is only our second time at this location, but we frequent other, so definitely not the norm. May give these guys another chance, but not going to go out of my way. read more

Hit & miss service - we've come here fairly regularly since their opening, so I know better than to expect snappy service - but tonight we waited more than 5 min w/out even the courtesy of a greeting, nod in our general direction, or God forbid taking our drink order! It was an eerie feeling, like being invisible... That's OK, CP - last week's chicken tenders were half burnt, I almost sent em back... read more

This has to be the worst Cotton Patch I have ever been to because the service was bad. Food on the most part was on par, except one person in our party received a cold meatloaf that had to be sent back to reheat. Biggest problem we had was the server, Katherine, was slow and forgot many things, i.e. to bring the rolls after being requested, extra hot sauce for the chips.(brought after we had finished eating the chips) She never asked about drink refills, we had to ask. We must have gotten the new girl because it was obvious the other waitresses were taking better care of their patrons and much quicker. Not to mention when we asked for straws because they were NOT put in three of the four silverware/napkins rolls; she brought bar drink stir/straws and "handed" them to us by placing them on the table. (very unsanitary, especially with COVID still lurking) Also it was obvious most of the staff did not seem happy when more customers came in, which tells me they were generally unhappy to be there. Even the person in charge of seating people seemed unhappy and was slow too. We will not be going back to this location. read more

Went on Mother's Day this year and there was a wait. They said about 20 minutes and that's about what it was. All the tables were full, servers bustling around, and the kitchen hopping. The food was great comfort food as expected but you know the surprising thing is that the service was so good on such a stressful day for this staff. It wasn't perfect but far above what I expected on that day. Thanks to the team. We will be back! read more

Great service clean as a whistle very attentive friendly staff good food read more

We ordered a meal for curbside pick-up at the Ennis location. Pulled in 30 minutes later for pick-up. Twice we were told "order was finishing up and would be ready in 5 minutes". It was over an hour before we finally got the order and everything was cold and mushy. 4 dinners @ $80. Cold. You couldn't pick up a piece of catfish without it falling apart it was so soggy. Try Chili's instead. They're awesome. read more

We went to Ennis Cotton Patch last Friday. Because we live more than 20 miles from Ennis, we called to make sure the restaurant was open before leaving. We were told the dining room was open. We came mid-afternoon to miss the Friday evening rush hour. There were a few customers there and we were seated when we arrived. We waited 20 minutes with no service. During this time the other customers finished their meals and left. Finally, a girl came to our table and asked us if someone had given us water. We told her no and then she said, "We're closed." No explanation or apology was given so we left. We are VERY dissatisfied. read more

I was totally disappointed. The food took over 45 mins to get to the table. Most everything was cold. We had to send the non melted grilled cheese back. The quality was poor, so if you think about eating here, I would think again again go somewhere else read more

Our server was great. But... We ordered chicken Alfredo only to be told 10 mins later they were out. Ordered chicken fried steak with mashed potatoes. Only to be told 15 minutes later they were out of mashed potato's. And they ribeye we ordered medium because they were out of chicken Alfredo was well done and thin. read more

Worst Cotton Patch I have been. Worst service I have had at any restaurant I have been to in a long time. Tough ribeye steak and cold green beans. read more

Great place for down-home cooking. I go here for lunch on occasion, especially when I need the oil changed in my vehicle (there's an Express Lube nearby). The menu has lots of options, and the portions are pretty large (oh, and their rolls are delicious!). Lunch hour can get crazy - be prepared to wait for a seat - I'd recommend getting there by 11:30-45 to beat the crowd. read more

Let's start with the smell when we entered the restaurant, smelt like a football locker room after a 100 degree texas summer day. Then my youngest goes to the bathroom where the floor was flooded in pee... disgusting! We should have gotten up and left then but noooo I was determined to make the best out of it. Then here comes the food, I ordered the light blacked tilapia with steamed veggies. The veggies were cold, and not even sliced. I got a half of a squash, a full head of broccoli, and 4 frozen carrots. Then I go to take a bite of the fish and soon as I cut it the smell about made me gag!! It was rotten! The only good thing about this place was the manager knew they were failing tonight and took care of the tap, not that he would have had much choice because I wouldn't haven't paid for anything after all this. DO NOT STOP HERE AND EAT!!! read more

Well I hate to do this... but I have to say that we have now had two disappointing experiences here. Today we walked in and half of the restaurant had empty due to dirty unbussed tables sprinkled throughout the restaurant. So while 50% of the tables where empty a pack of people waited in the front of the restaurant for up 20 minutes for an open clean table. We were looking at dirty tables the entire time we ate. It was as though there was no management there the entire time we were there. Our waiter Tristin just kept standing in the back corner talking with other waiters while we never received the rolls we requested. Also the chicken and dumplings was watery and all dark meat... not at all what we had last time we visited there..: so we are now taking is off of our list of places to stop. read more

Every time we visit this location they get something wrong with our order, even if we order straight from the menu. On one visit, it took them three tries to get my sister's order right, and she ordered straight from the menu with no changes. The kitchen staff needs more training. The waitstaff is always friendly but they need more training as well. My cousin and I were there on Saturday and obviously still deciding on what to order as our menus were open and looking over the choices. The server - although very friendly - asked us at least three times if we were ready to order. When we were ready, my cousin requested no blue cheese on her salad - twice - and it came out with blue cheese on it. Not the end of the world but a pattern. Also, the outside grounds need attention. There are always small pieces of trash, etc. in the flower beds which does not make a good first impression. read more

really good food and my server camrynn made sure I was taken care of and would recommend anyone to come here

Came in a couple of days ago and had Micah as a server . Sweetest girl ever! she helped me pick out the meal I was looking for and was so patient with me . Food was great but I will definitely be coming back to see her! read more

My wife and I just love this place. The staff are all very good, polite and check on you often. The facility is really clean along with restrooms. The food...oh boy the food...it was freaking awesome, we will eat here a lot!!! Thank you very much COTTON PATCH for a great time and even better food!!!!! read more

This was not my best experience at cotton patch. If i am gonna spend $10 on a blt it could at least have fresh bacon on it. And for heaven sakes do something to make it look appetising. Fried green tomatoes were good. read more

Well, it's a chain so you get chain quality food. Which is okay. It's your typical salty, fatty, home cooking's style food. The lunch portions are the right size to not leave in a coma. Oh and the adult beverages actually aren't a bad price, we got 3-4 dollar cocktails for our birthday girl. The place is new, clean, and with clean bathrooms. The waitress was on top of it, our glasses were always full! read more

We aren't from the area, so we had no idea what was around.. Cotton Patch Cafe was close, so we thought why not? We waited about twenty minutes for a spot, which was whatever.. even though we could clearly see several tables that would be available if someone took the time to clean them.. again, whatever. We get seated and our table is messy. There are visual shoe prints on it, which was not exactly appealing. We asked the waitress if we could get it cleaned and received a rag. Thanks? Anyway, the waitress was obviously busy, and it took a while to get our order in.. but it wasn't a big deal. No rush. Food came out probably 20 minutes after ordering. In total we had probably been there about an hour before we got our food. It was a Sunday though, the after church crowd was in. I get it. I was hungry.. but the food was a disappointment. I ordered street tacos and they were about as bland as could be. I did like that they added nachos as a side and I enjoyed those. The rest of the table was pretty meh in regards to their food as well. I don't like to trash small business, which is why I gave it 3* instead of 1 or 2, but something's gotta give. The same tables we saw in the back that needed cleaned off when we were waiting in line STILL needed it when we left. I probably won't be back, as I mentioned we aren't from around there, but I wrote this for management. Do better. read more

The food here has always been good. What I'm really not happy with is the service. For the second time I've had to wait for more than 45 minutes for curve side pick up. First they tell me it's gonna be 25 to 30 minute till the food is ready. Get there at the 30 minute mark and the food still isn't ready. The girl says, it's gonna be another 10 minutes. I waited for 20 minutes then finally my food was ready. I get home and my food is cold. No tartar sauce, no silverware or napkins, food was cold. Grrr.... read more

The waitress was friendly & that's where it ended. Arrived Around 8 pm Saturday; not busy, maybe 4 or 5 tables occupied. We ordered 2 waters, one half & half tea. Water arrived & we were told they were out of sweet tea but they were making some & it would be out quickly. We said unsweetened okay & she brought it & it was chicken express sweet. We ordered a veg plate with salad, a combo ck fr steak & chicken & a burger with no cheese but with sweet potato fries. Took a good while to get the food (again, they were not busy, even though everyone was running around. When our order arrived, fried okra was missing from veg plate (promise it would be right out - 5 minutes later), mashed potatoes were barely warm & chicken & steak were barely warm. The burger arrived fairly warm & looked great, but without mustard, mayo & with regular fries instead of sweet potato. Had to wave waitress down for mustard, mayo & ketchup. It was 5 min later before I got these & by the time I took apart the burger to put them on, it was cold. The burger was very done & cold & I managed to eat half of it just because I was hungry. Also the ladies RR was completely out of TP & NOT CLEAN. Think twice!! read more

Ordered the shrimp and steak finger baskets. Both ready on time and we're good. But, discovered that gravy had been left out of the order. This happened on the last order as well. They really need to double check the orders. Could use some improvement in that area. read more

The chicken fried bacon is just about a meal of its own. The fried cat fish is good also. And it's a toss up between the Patch Punch and the Peach Punch as to which one I love the most. You must visit a Cotton Patch near you soon. read more

I really like the Cotton Patch. The veggies are my favorite to be honest. I met my inlaws here for lunch on a Sunday. I chose this place to meet at bc I love the CP, and bc I didn't want to drive all the way to Corsicana. Not only was our service poor, the food was not good. I believe I got 8 french fries as one of my sides. My chicken was over cooked. I will say that my broccoli rice casserole side was a WIN!! I've experienced better at other locations, but this one was a let down. read more

Surprisingly Delicious food for the low prices. Great service. ORDER THE FRIED GREEN TOMATOES! read more

Cotton Patch Cafe - American Near Me - Ennis, Texas

So ate at a Cotton Patch last night and the worker I am traveling with liked it so much we hit this one for lunch today. Service was great. The waitress we had was super friendly and helpful. Food was good as always with this chain. This location is right off the highway. Stop by on your way through. You won't be disappointed. read more

We are all grabbing gum at the moment to get the food taste out of our mouths. Yep. That bad. Where do I begin? They HAVE to be short staffed due to the fact that you wait forever to get seated, get even a drink order placed, or find a clean table. However nobody will tell you that. Manager should have directed staff to initially tell patrons coming in that they're having these issues. It's honest and would be respected. However...all you get are excuses. The staff seemed defeated due to all of the issues. While we waited an hour for our food...yes hour...we saw other tables complaining. People waiting to be seated left eventually. Food was mediocre...at best. My fathers grilled chicken in his salad was so undercooked that it might as well still have the feathers on it. Also cold in the inside. Tortilla soup was horrible. I wouldn't even call it tortilla soup. Chicken fired steak was good. Lol That and the fired green tomatoes. I'll give credit where credit is due. We ALWAYS stop here when traveling to and from Dallas and Houston. Actually our favorite place. I'm hoping today was an off day but based on some of the recent reviews, doesn't look like it. My advice...be honest with patrons when they walk in the door if things aren't going well. They'll respect you more and come back. Or...have service and food like today and run everyone off. Best part was when the manger came to the table to tell us that our food was ready...I asked where it was...still in the kitchen. And then we still waited. Lol Manager and staff were nice but I think over their heads. Due to the raw chicken and other issues...if we become sick, the health department will be my next contact... read more

Waitstaff is always friendly and food always comes out hot and on time. Bar is always quick with perfectly mixed and poured drinks.

Decent food and very fast service. They were out of a lot of stuff the night we came in. Beer selection is your typical corn brewed junk. I'm not going to praise or complain read more

Terribly slow service. It was not even busy. Ordered a salad and the lettuce was partially brown. :(

Great chicken fried chicken with the sides to match. My friend had a burger that required a box to take home half. Good service and prices in a clean well appointed atmosphere and you have a winner. Not a place for special occasions but great for day to day dining. read more