Since when have Employees at Costco been giving permission to be so RUDE?! In there today.. dropped 400 plus.. asked for a box for my items.. was told " they are over there. Get them yourself" ?! Are Fn Kidding me?! Like we dont have enough to deal with?!..being hurded like sheep to what ever line they force you to, plexiglass, spraying sanitizing crap all over me while i loaded my items! And.. And on my way out.. the guy at the door LITERALLY grabbed the receipt out of hand, so aggressively and pushed my hand away, with such disdain. Time to cancel my membership. It used to be so cool to shop there with great value and unusual items. Not now.. same crap as Walmarts! Later Costco! read more

Very rude food court service. I called with a question and the woman was in a rush and definitely not interested in answering my question. She rudely answered my first question and then hung up on me before I could finish asking my second question Super rude! read more

We Had 4 new Bridgestone Turanza Quiet Track tires put on my daughters 2013 Ford Fusion at the Waltham, Ma location. Blake and his crew got me in and out in less than an hour. ...and on a busy Black Friday. I hope the tires are as good as the service! read more

The person at the front asking for Cosco cards was acting like his b*lls didn't drop yet. After I showed he it I went and found a woman who worked there and she walked me to the bathroom after I asked her to point me in the direction (give her a raise cause she seemed like one of the handful of people without a hair across their ass). Also there was a dude in a grey suit that followed me into the bathroom, went to the urnal as I was washing my hands and I'm assuming he just pulled his shrimp out and was fondling himself cause he didn't pee, instead just looked down at the urnal. After he pretended to pee, he put his hands in the water and as soon as it turned off he took em out. (Best wishes to anyone he share food with). At checkout the lady was cool. A lot of cool stuff but some of the staff here really suck. But again, really good stuff product wise read more

Went here this past Saturday I had to order Deli trays for my Moms funeral. =/ They were very understanding and moved HEAVEN & EARTH to get my order in (my own fault) late on Friday FOR SHAME I am in food & beverage I outta know better. They were so capable and helpful to me the Deli Manager Diane rushed my order... I was coming to pick it up on Saturday by 10:00am. It's not the closest location to Boston but I can say the Assorted Croissant Trays were lovely to behold, the Meat and Cheese Tray were done very nicely as well and the Turkey Wraps (sliced pinwheel style) were quite popular at the repast. The cashiers were friendly and helpful and in light of the fact that I was using my Ex-husband Costco card (hehehehehe) that had expired they didn't give me any hassle at the registar just approved it through at the spot. BTW everything was fresh at this location the breads smelled delicious and so did the cakes. Clean aisles it was quite hard to find on google maps so my suggestion is to get the directions off of their phone line. Respectfully Reviewed read more

The optical department is excellent. One of the most thorough eye exams I have ever had. I highly recommend her.

We are longtime Costco members, since the 90s. Did I just age myself?? I wish there were more in NH, the only one being in Nashua. This one in Waltham is a pretty typical Costco, except for the underground parking garage, which is also where the tire installation services are. Building seems bigger than most from the outside, probably because it has two levels of what I presume is office space above the warehouse. Inside, no surprises. Little hectic as it was near lunchtime so everyone was clustered around the assorted sample carts that had set up a short time earlier. I was getting hungry too and got a tray of turkey and Swiss rollers (cut up wraps). Quite tasty though a bit too much mayo for my liking. Minor detail. I like getting the two dozen pack of organic eggs for $6.99. Better price per dozen than at the grocery store by far. The Kirkland Signature cashew clusters (snacks aisle) are very good. And they have a nice assortment of dog beds in different sizes and styles. We always buy the KS toilet paper and paper towels. Have compared to self branded products at BJs and Sam's Club; Costco always beats them in price and quality. I remember seeing a documentary about a Costco lab lady who does tensile strength and loft testing on the tp! Can I get that job?? ;) The KS button down dress shirts are very good quality. They come out with new colors and patterns frequently. Thankfully now they're displayed in small cut away boxes, by size, making it much easier to find what you're looking for than when they were piled on tables. Though most of the other clothes are still done that way. They could seriously consider putting in more cart return corrals in the distant parts of the main parking lot. Bit of a hike on a very hot day to walk halfway back to the warehouse. I refuse to be one of those who leaves their cart out in the open and let it roll into someone's car. Pet peeve... All in all I won't mind stopping into this one again when I'm in the area. read more

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You have to kind of take the good with the bad when it comes to this Costco. The benefits of being a member at Costco are pretty well known on a national scale. If there are products that you use regularly, and on a bulk level, you'll save a good amount of money buying it from a club like Costco. In Massachusetts your two choices are basically Costco or BJ's. In my case I find BJ's to be more conveniently located and easier to get in and out of, but it seems like 90% of the time Costco's prices are either identical or better than BJ's. Costco has a great selection of meat, tender & flavorful rotisserie chickens and great med prices. On the downside, it seems like it's really long past time that they opened up more locations in Massachusetts. The Waltham store is always packed and the crazy parking lot is the introduction greeting you to that reality. There's been a time or two where the checkout lines are so long that if I can buy it elsewhere or wait another day or two I'll just avoid shopping there all together that day. I was teetering between giving them a three or a four star rating. I'm going with a four only because I have to issue the brunt of my rating on the basis of how this store performs individually and the products that they're selling. The fact that they don't get a five is more a knock on corporate for not expanding their presence in Massachusetts and fostering an unnecessarily overcrowded and occasionally unpleasant shopping experience. read more

What is there to say, Costco is great and I go there all of the time. It is significantly better than BJs in terms of quality. (Although BJs has better variety and a deli counter.) The biggest problem is that you run in for a small item and land up spending $100 because there is always something else you need. (Is that their secret?) It would be easy to discuss the pre-packaged items. That is simply comparing brands and prices. So, I will skip that topic. I buy a lot of fresh seafood and fruit at this store. That is not what I would have expected from a warehouse club because I am a stickler for quality. But, I think their business model makes things fresh. This is what I believe: At a supermarket chain, the food comes in to a central warehouse. It is unloaded and sorted. (Perhaps a day goes by.) It then gets loaded on a delivery truck to a specific store. It then gets unloaded, sorted and put on shelves. (Another day.) At this Costco, I have seen fruit delivered. The palettes come off the truck and are delivered directly to the store floor. Therefore, it is two days fresher and with less bruises. You just need to eat a lot of berries. The seafood is also amazingly fresh. As a New Englander, you would think that I would insist on the local market. But, I am beginning to think that the fist is fresher here. There is just a more limited variety and you need to buy a huge portion. Still, if you don't mind cooking salmon one day and then having it for lunch on the next two days, it is really good. I also use their other services. For example, the prescription eye glasses are less than half the price of my previous optometrist and the quality is excellent. Just go. read more

[Complaint against Membership employee Jaz] Okay I have always liked Costco but today at Waltham Costco this membership person named Jaz had really bad attitude. I don't know if she's always like this or just was in a really bad mood. I wanted to use a membership certificate I recently bought on Costco's online partner that offers you $10 cash card for membership. When at the desk with Jaz, she says you can't get this $10 cash card because it requires your prior membership to have expired for 18 months. That is indeed a requirement buried in super tiny font in the very end of the certificate that I didn't know. (on sites like Groupon for things like this they will warn you of these restrictions very clearly, terrible certificate :/) But anyway this is not her faulty. Then I asked her to check if there are ways to establish a new account since I moved to a new place, she's very annoyed and says there's no way since my name and DOB matched with my old account. I'm okay not getting this cash card, it's her attitude and her ash-colored and stiff face that really bothered me. At one point she even said "you inactived your membership 5 month ago for reasons I will not ask..." I was like, what are you suggesting? That I canceled in the past so that I can take advantage of the signup now? For A) I CAN! for B) I moved to a town without Costco five months ago, of course I needed to cancel it. DON'T ASSUME THINGS AND SAY IT WITH A BAD ATTITUDE JAZ! I called and complained to her supervisor after I left, I hope this will be addressed. read more

Great place to stack up on bundles of produce and food for a much cheaper price. One of my favorite things about shopping here is that I know once I buy what I need I won't have to return for another 3 weeks because of the amount it brings. For example buying a pack of Dove soap cost me 14.99$ for 16 bars. Or buying a jug of Palmolive dish soap for 7.99$ that brings 90 fl oz in comparison to the small one you can buy at your local market that only brings 10 fl oz. Also keep in mind these are not set prices, they have discounts all the time on popular items including food and if you happen to find a coupon you can also use that too! My favorite of them all has to be buying a 40 pack of water for only 2.99$ where else can you find an amazing deal like that? The list for discounts goes on and on... Note: they give free samples for food on the weekends and there is plenty! Also you'll find the best churros (which are also big) for 1$ The membership is worth it, in the end you will be saving much more than you typically spend! I'm a regular here and always come back finding great deals. read more

The hours are lousy. I am mostly bothered by the awful tact the employees use to try to make you upgrade your membership while waiting in the horrific checkout lines or at the cash register. I only visit 3 or 4 times a year. I communicate this to them nicely every time and know I will be receiving an attitude problem and not good customer service after. read more

It's a Costco: five stars. The alcohol section was new for me and I was really impressed with it. The prices on the kirkland signature branded products were amazing and the quality was indistinguishable from items costing 50% more. read more

Costco Tire: Waste of time experience! Ordered tires (not a cheap set either) on a Friday. Was told they would be sent overnight and if I wanted a Saturday appointment. I said I would set an appointment up for Sunday in case the tires came late in the day. Showed up on Sunday afternoon only to be told my tires hadn't arrived. The guy didn't seem to understand why I would have set an appointment up (because your associate wanted me to come on Saturday!). Was told I would get a call by 4pm Monday with an update. No call. I called 3x between 4-8 with no answer. Drove over there only to find out that my tires were there but too late to install. I set up an appointment for the next day. I get my tires installed. I then notice my TPMS is out of wack. They must have never reset it. I went back and they act like nothing is wrong and to take it to the dealership. Horrible experience and quite a bit of cash put down. I should have cancelled my order on Sunday when the tires weren't in and took my business else where. Every employee I spoke too was very rude, all the while I kept my cool even when I had every right not to. Horrible customer service. ZERO STARS read more

A must-go supermarket in the USA. We headed for each Costco in almost every cities we travelled. All the groceries,appliances,food,supplies you are looking to you can find them here. After a shopping for meals,I found the fruit smoothie really delicious,with several kinds of berries.although a little bit sour,I really appreciate it. read more

Membership signup staff were incredibly forceful and downright rude to us while signing up. Nearly required us to sign up for "executive" status which is double the price and we had no interest in. Also required us to signup for auto renew and input a card number to do so. Never have I felt so downright disrespected by a customer service representative. Costco can and should do better. read more

My review is for customer relations only. Had to do the shopping as my husband who typically does all this kind of heavy lifting shopping is just out of the hospital on crutches for the next 2 months. They would NOT be humane and let me buy. I spent more than an hour filling a cart for our family only to be stone heart denied. Now I know it's "against policy" but man, yow! Humanity, kindness, something slightly out of the box?!? read more

Costco Hearing Aid Center pulled through. Excellent service especially from audiologist Elizabeth.

This Costco location has gone downhill. The layout is awful, as is the line management. It is a cluster. While you can occasionally find some nice, helpful employees, most of them are just plain rude and couldn't be bothered. There was a blonde-haired lady in the women's clothing section whom I saw be extremely rude to a customer the other day who was literally just trying to shop while she was rearranging clothes. She didn't want anyone in the aisle near her and blasted the woman. The cashiers are hit or miss. The folks at the door are usually nice. I prefer BJs, even if they don't have everything I need. The parking is easier and the employees are MUCH nicer. read more

I believed that Costco was a good place to work and that they value their employees. However, when I went to purchase a membership, I was given such a hard sell about upgrading to their executive program that I am rethinking all that I know about the company and what they make their employees do. For the exec membership to pay off, you need to spend $230 a month or about $3,000 a year, which is a lot. In addition, they tried to get my credit card on file so it could auto-renew, but I refused. Consumer beware. read more

My mother got a hearing aid from the Costco Hearing Aid Center. Sandy was her technician. A friend recommended Costco and my mother (and I) could not be happier. My mother has gone back several times with questions and Sandy could not be more helpful and accommodating. It is very easy to make an appointment and we never feel rushed or like my mom is asking a silly question. Thank you for your patience, Sandy! :) read more

They have the best and polite customer service i have ever seen. I had once even returned an open yoghurt box which had gone bad I go there every weekend and Costco never disappoints me. The prices on the whole sale are very reasonable . This is the trip i always look forward to since i get to spend some quality time with my busy boyfriend. read more

Best Costco I've been to! They have so many free samples every time I come (whether weekday or weekend)!! Yes, sometimes I come for samples only to replace a meal. I know some Costcos only have tons of samples on weekends... but not this one! The store is really clean and organized as well. Food is cheap which is what I come here for. Almost always get the Rotisserie Chicken. Its about $5 for 4 lbs so definitely a bargain. I get my contact lenses and glasses here too. People working at the optometry are really nice and friendly. read more

I travel all over the country and have had consistently great service at Costco's all over. The Staff at this location are my favorites as they go the distance to help! Always pleasant !! read more

This location is quite larger then most Costco's and even has an under the building garage. The problem is the location is not ideal and is a bit difficult to get to seeing Winter street has had major construction going on for a while. The parking here is also a bit strange since the parking lot is narrow and pretty far away from the entrance which is tucked in the corner of the building. The inside is like any other Costco, but seems to have more of a selection and a lot more cashiers to check you out. They were the only Costco that had a liquor store but now it seems like every location has added this feature. read more

not my fav costco. this one gets a lot busier than others. there is no costco gas pump here!

Great staff, speedy cashiers,helpful, accommodating; knowledgeable and responsive managers, definitely one of my happy places when it comes to shopping. Wouldn't mind if customers were more inclined to distance under the current circumstances. read more

We're wily and cheap, which is the reason we go to Costco to begin with, so we split a membership with my parents. We go to Costco once a month to stock up on necessities like shower gel, tampons, toilet paper, advil, frozen chicken breasts, and those little wipey things I use to clean the kitchen counters. There are only two of us, so we try not to buy large amounts of fresh food (it'll go bad), but we do sometimes, and split it with my parents - and it's always good stuff. This summer, we bought wholesale amounts of beef for barbecuing when we went down the Cape, and it was a huge success. Other food has been good too, including tomatoes, hummus, family packs of lean cuisine, and even giant bowls of fruit salad. I am always tempted to sift through the bins of discount clothing, I'm sure there are deals to be had there, but I usually encounter an impatiently tapping foot from my companions so I can't fully indulge. Bottom line, I'm satisfied - for things you're going to use anyway, why not buy ridiculous amounts cheaper? And while you're there, pick up some food. read more

Love this place. Saw a TV special saying that they only mark up their merchandise 15% - much less than ever other stores. Great prices but just as important, they sell high quality products! I can honestly say I am happy with everything I buy their. The 50" TV, gifts for friends and relatives. Oh yeah, easy to return something. Items was defective, refund no questions asked. LOVE THE PLACE!!! To Sarah W. they absolutely DO TAKE CREDIT CARDS!! To Helene - they would have taken it back. You believe a repair man? No I don't work at Costco-LOL. read more

When I started working near this Costco, I thought it would be a convenient place to get giant TP and laundry detergent. However, Costco has far exceeded my expectations and it is definitely worth the membership. The prices are great, but so is the quality and selection of their products. Yes, I get the giant tubs of Tide and Cascade and mayo- sadly, they do not carry the Cottonelle that is required for our pampered behinds - but also far more fresh food than I have expected. Highlights: - Empire kosher chicken, both whole and in pieces - the best tasting chicken out there and way cheaper than anywhere else - Pete's Major Dickenson blend whole bean coffee - Seaweed salad, Sabra's hummus - Same raspberries, blueberries etc.. that you get at a regular supermarket but at like a third the price. The bakery looks pretty good but I avoid that. They are also great for buying seasonal items for the garden for example. Lastly, the best thing about this location is the liquor section. The selection is limited compared to a typical booze store, but they have some great wines for awesome prices. The only pain is that they do not take credit cards except for their own. read more

Costco rocks my world. I am such a Costco addict. For those of you who don't know, Costco is a membership warehouse chain. Meaning you have to pay to be a member to shop there, but then you get to buy stuff at close to wholesale price. Costco has pretty much everything you could ever want. Plasma TVs, iPods, clothes, toys, food, toiletries, diapers, towels, tires, mattresses, the list goes on and on. The food and a few other items you need to buy in bulk (like 48 rolls of toilet paper, or 24 cups of yogurt). The rest of it you can by individually. A lot of the cheapest stuff is their house brand - Kirklands. But they sell a lot of name brands and higher end products also. Calvin Klein jeans, Annie's Shells and Cheese, Newman's Own pasta sauce. I go specifically for video games, DVDs and books, which are usually a few dollars cheaper than you can get them at other stores in the area (but not as cheap as you can get them online). A nice thing about Costco is that they have a 100% satisfaction guarantee. So you can return anything anytime (except maybe computers?) as long as you have your receipt. Also, they always have little sample carts set up in the food area, so if you're hungry there's plenty to munch on. A drawback is the membership fee, obviously, but I find it well worth it. Plus, they only take cash, checks or American Express. No Visa or Mastercard. Your membership card is not transferable, so you can't lend it to a friend, though your friend is welcome to come with you. read more

Sooo disappointed in my beloved Costco Danvers. Ordered an HP laptop at a good price and had it delivered to Danvers. Less than six months later I had a problem, and it turned out that a part had failed and needed to be replaced. I called Concierege Services, and got a recorded message that said I would get call back in 15 minutes. No call back. I tried again and again for several days and decided to call Member Services...the number for Member Services said I could not call that number from my area code??? I finally decided to call HP directly, and got the usual recorded menu that led no where. Is there no way to escalate a problem when "Concierge Services" will not take a call? I m being ignored by the recorded menus and can't find a person to talk to. Come on Costco you are better than this! read more

Okay.... so they don't have EVERYTHING. It's definitely not a full liquor store, but they do have a lot of the popular stuff. And while I don't drink the popular stuff (i.e. beer), I do drink wine and hard liquor. But they don't have SoCo!!! But again they do have some wines and on the cheap. I walked out last week with 2 bottles of wine for $16. And if you're ever planning a party, this is definitely the place to go to stock up. read more

By far the WORST Costco I've ever been to. As my boyfriend accurately said, they try to cram 100 pounds of [excrement] into a 20 pound bag. In essence: the place is crowded and disorganized. Most Costco parking lots are chock full of mayhem and bumper-carts, but the Waltham Costco's lot is far too small, making it even more chaotic than others. When we walked in the front doors, we looked for a cart just like we do when we go to the Dedham Costco... to discover they were outside in the rain. Very inconvenient, as every Costco I've been a member of (in NY, California, Ohio and now MA) has the carts indoors. Inside, it just feels crowded - moreso than any Costco I've been to. The layout of the store is a little different than others, probably because of the space it's in. We got in and got out as quickly as possible, declaring that from now on we will go back to driving twice as long to get to the Dedham Costco. read more

$60 for the privelage to shop at Costco? Wow since when have consumers lost their logic to pay to shop. Went with my uncle as he is a member and the associates are very rude and condescending, disgusting, Costco is super overrated. I wouldn't spend $6 on a membership. read more

Last December, at a Christmas party, I was talking to a guy who turned out to be a wine dealer from Connecticut. When I asked him where were good places to buy wine around Lexington, he leaned over and conspiratorially whispered Costco in Waltham. Turns out he was right. If you are not looking for a large variety, Costco carries some very good wine (many with a Wine Spectator rating of 80 or above - some in the 95+) at a slightly discounted price. The best thing is you don't need a membership to buy wine or spirits. All you have to do is go through the left door (the exit). Just tell the employee at the door you are going to the wine store. I think I am going to spend a little more time at Costco next weekend. :) read more

Simply put.. Costco is a way of life. It might not make sense to "outsiders".. but once you are "in the know".. its a special place. Not everything here is "bulk" stuff - the secret to enjoying Costco is relishing in their fine (really) selection of consumer goods, from electronics to furnishings to clothing, and even books. Its a veritable buffet of things you probably don't need, but the prices are so damn good that its hard to not buy them. For instance. I need an extension cord. Costco does not have a simple extension cord.. but, they have a kick ass power strip with a heavy duty extension cord in the package. 2 for 1 right! Yup. Except its total overkill.. which is fine with me. I think that's a common occurence - overkill - which really means, long term effectiveness. If you buy things right the first time, they will last you a long time. Costco simply ensures that. You can't go in there to buy a POS cordless phone or DVD player. But, they have really good cordless phones and DVD players at great prices - and not much more than the POS that you'd buy at Target. Your Costco purchase will last you much, much longer. The truth is, the company actually hand-selects what goes into the warehouse - nothing IN Costco is really "crap". They provide quality items, so they keep their customer base. Its genius, really, and you'll see that Costco is generally "recession" proof. People won't stop going there. This Costco in particular - don't ever park in the outdoor lot. Its MAYHEM. Go right for the garage. Go after work during the week. DO NOT go on the weekends unless you are ready to put up with crowds of clueless shoppers and screaming babies and getting elbowed out of the way for a free sample of a chicken nugget. Like someone else mentioned - I too wish they had an "express" line. That would be the ultimate. And, the snack bar - where else can you eat that cheap? Mmmm. And its all food you can buy in the freezer section. Oh, and on that note, do not look at the nutrition info on those Chicken Bakes. Ever. read more

Sure...not a full liquor store, so the selection is limited. But on the plus side, they try to stay seasonal with what they have (champagne around New Years, Guinness around St. Patty's). Also on the plus side (for non-Costco members at least), no need for the membership to shop this part of the store. Yay! Great place to load up on wine, or for stocking for a party. read more

Unfortunately, the only time we go here is on the weekends, which is the worst. Seriously, do people like not eat before they come here so that they can shovel down every free sample of Nabisco crackers they can? Do they have any friggen idea as to how annoying it is to try to maneuver one's self around the hoards of lemmings in line to shovel more free food down? Some people like myself actually go to Costco to buy stuff and it's kind of hard when people are blocking the aisle for the 2nd or 3rd helping of sausage on a wafer. Another reason why I am starting to despise Costco is that there are no signs to indicate what in God's green earth are in the aisles. This place is like the size of 2 football fields, and unless you have a blueprint of the area, you have to walk into every damn aisle to find what you're looking for. Last, why is there some person in the entrance checking to see if you have a Costco card? I mean, it's not like we can buy the items at the checkout register without the card...so why be there? Every time we enter, i have to hold the shopping cart in one hand, while digging into my purse to find the card with the other hand. Very annoying. read more

Costco used to be a great place, but everything I have bought this year I have ended up returning because the product was inferior. Jeans, a piece of jewelry, and an HP printer, which are normally good. Then I looked it up on Amazon before opening and it was one of their worst lemons. Not only that, the people on the Amazon reviews all bought it from Costco. They used to have that fresh shellfish kiosk which was a big hit then they took it away in favor of all prepackaged stuff. Their meats have definitely gone down a grade, and the fruit is the only bargain left. The prepackaged food is JUNK and I know my stuff in that department. Even my new eyeglass lenses do not seem right-not renewing anymore Costco! read more