I recently visited the Macy's store in Natick, MA to return several items, including three…read moreDKNY/Donna Karan dresses that unfortunately arrived without their original tags. Although the purchases appeared on my Macy's credit card history, the customer service team had a very difficult time locating the items in their system because the dresses did not have the necessary tag or barcode. As a result, what should have been a simple return took nearly an hour, and I ended up holding up the customer service line while they worked through the issue. I especially want to recognize **Suriya** (I hope I'm spelling her name correctly). She was exceptionally patient, kind, and determined to help throughout the entire process. Even after nearly an hour of searching, she remained calm, professional, and genuinely committed to finding a solution. Her outstanding customer service turned what could have been a very frustrating experience into a positive one. My only suggestion is for Macy's as a company: please do a better job of ensuring merchandise is shipped with the proper tags attached. It creates unnecessary frustration for customers and puts your customer service associates in a difficult position when they have to spend so much time identifying items that should already be easily traceable. Thank you, Suriya, for your patience, professionalism, and exceptional customer service. Macy's is fortunate to have someone like you representing the company.

terrible manager - dina had a return and this mgr. gave us a…read morehuge hassle when we saw her let other people do returns with no hassle. we thought it was a race issue.

I love how the store is pet friendly so I always bring my dog in to this department store!…read more Dianne in the beauty department was very helpful and stepped in right at the perfect moment when I needed help to purchase something.

This review is specifically about the bra fitting service. I highly recommend that anyone who wears…read morea bra go here and get fitted. Did you know that 80% of the people who wear bras wear the wrong size? The woman who helped me and sized me and found me the perfect size and style, Diana, is AMAZING! I had no idea how off my size was and she fitted me with the proper size. When I tell you I felt like a new woman, I am not exaggerating. My tops looked instantly better, I got almost an inch of lift, and my posture was much better. It was a total game changer, and now I will be going every year to get sized and to purchase bras there. The prices for the bras are a bit $, but they are worth it. I will no longer buy cheap, ill-fitting bras after this experience. Diana was saying it is a good idea to get fit each year because your size can change over the years. She mentioned a year is a good rule of thumb because bras will start to wear as you wear them and wash them. She gave me proper instructions for washing and care. I fully believe this is an investment you should budget if you are able. I never knew that having a properly-sized bra could make a world of difference. Thank you, Diana, for your help and for being amazing!

I have only been to this location 2-3 times and always left feeling "meh". This morning/early…read moreafternoon there was a young man up front cashing people out . My cart had a huge storage ottoman and a mirror - initially he offered to disarm the system that locks carts. So they can't go out the door - that was fantastic alone . I asked if I could pull my car up and he waited patiently keeping an eye on my cart and as I went to grab my ottomsn he said he would go ahead and get it in my car . I feel terrible that I can not recall his name but in a world of seemingly all retail workers being rude recently this man is a standout . He was so incredibly kind and helpful and I hope on future visits he will be there up front again. So incredibly grateful for this- I have relayed the incredible customer service to multiple friends and family . 100% will be back soon mostly because of the service I got from this young man. He needs a raise!

I had never been to this store before, and wanted to check it out because there was a job fair for…read morea new store in Milford I was invited to attend. After walking through the store I decided to pass on the job fair because there was a store made such a bad impression on me. I reminded me a dollar store selling clothes and just as poorly organize.

I wandered in after returning something nearby, and wound up browsing most of the departments (even…read morethough I didn't "need" a thing!). I usually go to the Copley Sq location which is chaotic in the women's department, but the Framingham store had everything organized by size which was a huge surprise!!! Jadiel R. was at the register when I made my purchase, I was the first in line and noticed he was just as kind to the guy ahead of me as he was to me, he is just the right person to be working in that position!!

The lines are always so incredibly long and it's overpriced. I have not encountered consistently…read morelong lines like this anywhere else in the area and there have only been 2 cashiers every time I've come in. On the plus side the cashiers are very friendly.

My favorite shopping mall with the fact it's located my hometown where I grew up in, when I first…read moremoved to the states when I was only five years old! The old version of the mall was good as it grew with time growing up with it. The store just got better and replaced with no better stores and more high-end stores. There's a really big food court and a POP MART, which I love and a part of the mall where they have regular retail stores stuff and not just high-end stores.

Honestly one of the nicest malls, as it's convenient and right off the highway. There's ample free…read moreparking and lots of stores to shop at. I'd say a range of high end to mid tier stores at the mall. It is big and it is well maintained and very clean. Also, a nice food court and a decent amount of your usual eateries such as PF Chang's, Cheesecake Factory, California Pizza Kitchen and several others. Also major department stores such as Nordstrom's and Macy's and your smaller specialty shops. Last but not least a whole floor with a gaming venue called Level 99 (an entertainment and interactive experience) to boot. What more could you want when you're at the mall? Check it out!

The value and quality of the items that they sell are a "hit or miss"!…read more My mom got a mini humidifier that was on sale but it didn't work the moment that we started using it. The other time, my mom and I got nail clippers on sale and they weren't that bad. Some items would be on sale but the sale price is not working because items on sale are usually items that are not working and or broken so I wouldn't recommend buying anything that's on sale.

A bit smaller than the Braintree location, they have bins of discounted toys and lots of soft plush…read moretoys and other paraphernalia for kids and adults that love this stuff. Service was one person at the counter... light staffing. No returns. A membership available to get a discount for every hundred points you want to spend. Bags are charged, paper.

The Holiday Spirit is alive and in full swing!…read more This place is full of everything you can possibly think of! I loved how organized and fully stocked shelves! The buyers were in full spending mode with carts full of great value items! I enjoyed going up and down the aisle and the check-out was fast and easy with a full staff manning the checkout! That's how a store should be run so the checkout line moves quickly!

Overall my shopping was great but the one of the products I wanted to buy had leaked at some point…read moreand it was the last one. The sales associate asked a manager if we could get a $1 discount and she snapped at him "no" there is nothing wrong with it. She was so rude and I asked her name...Nam. So inappropriate.

Nordstroms Rack, TJ Maxx ( for the minimum), Marshalls, Bobs, Starbucks,…read more Around the corner- Target, Walmart, some other great stores that I can't remember....etc! I love this place & you will too! Pinky swear.

Shopper's World offers you lots of great shops including some off price retailers…read more The parking lot here is always crazy... during Christmas time coming here can be more than a mission! It is located in a great location on Route 9 and offers 6 restaurants ranging from sit down to grab and go and also a Starbucks. Michaels, the Paper Store and B&N all in the same plaza is a win for me!

The Target in Framingham off Route 30 behind Shopper's World is a large format store with a…read moreconvenient location that makes it an easy stop whether we are coming from the highway or already in the area for other errands. We walked into a store that covers the full Target range including clothing, groceries, electronics, household goods, school supplies, and pharmacy, and the breadth of what is available under one roof is the primary reason we make it a regular stop. The store is generally well stocked and the online order pickup and return process works smoothly, which is one of the more reliable features of this location for anyone who shops Target both in person and through the app. The grocery and food section covers enough ground for supplemental shopping even if it is not a full supermarket replacement. Self-checkout availability fluctuates and on busier evenings the only open lanes have sometimes been limited to ten items or fewer with no full service registers staffed, which creates real friction for anyone doing a substantial shop. For a quick trip or an online pickup, it works well. For a full cart of groceries or household restocking, we plan around the checkout limitations or come during off peak hours.

No one answers the phone at this branch and other target branches for that matter. Go to walmartread more

Neiman Marcus at the Natick Mall is a exceptional location. We do not have a Neiman Marcus outside…read moreof the Natick Mall and Boston for the entire state of Massachusetts. For this reason, it is a long drive to get to Natick and shop there. It was well worth it, we were warmly greeted by a very attentive Victoria in the fragrances section. We went in knowing exactly what we wanted although she insisted that we keep a open mind and try the scent of other *creed* scents. We tried them, and were pleasantly surprised as to the variety. Victoria was excellent, engaging, and courteous. Customer service is difficult, Neiman Marcus clearly has the training down as i did observe all other representatives performing the same routine with lots of attention and quality. Previous reviews and lower star reviews have a common theme, and it is that the person feels as if net-worth dictates treatment. That the representative or the staff must cater to your arrogance level. "I have this, i spend this, therefore you should treat me better than anyone else" It's absurd and toxic to the community.

I am taking the time to write this for what was CLEARLY a one star experience, however, I want to…read morediscuss the second star first. Some months ago I was looking for a particular cosmetic item. I wandered into Neiman Marcus and was greeted by staff at the front of the store. They didn't have what I wanted but they were charming and friendly all the same, and although I didn't really go into Neiman enough to review then, I want to give credit where it is due. This weekend, however, I was on a mission. And that mission was shoes. (Granted, it's often my mission, I even have a blog about shoes.) I was not my finest. It is THE MALL. So I shunned my Feragamos for some comfy Rockports (if you want to wear those stilettos you love so much in old age, you don't want to wear them ALL THE TIME. Your feet with thank me) and did a little couture-a-thon. I love the Natick Collection, on whole, because you can visit all of these high end shops and departments stores without looking and acting like a snob and still receive genuine, warm customer service. Except, apparently, at Neiman Marcus. The "gentleman" in the shoe department did not acknowledge my presence, despite the fact that I was lingering and checking out shoes for a while. I didn't expect attention right away, as he was catering to another woman when I walked over, but when another woman appeared some time after me, in a perfectly pressed shirt and Tory Burch flats he IMMEDIATELY flitted over to her and asked if she needed any help, abandoning the first woman. Um. HELLO. I'm right here. It was a very "Pretty Woman" moment. I looked over to him and the look he shot back at me felt like disdain. This, of course, was hysterical. I really hope this guy makes commission, because I spend more on shoes than some people spend on cars and houses. I headed over to men's where my shopping companion was having a much friendlier experience and told him the story. For shame, Neiman Marcus, for shame. Additionally, the selection was very sparse. Only a few pair from any given designer, and, in many cases, not the most recent offerings from that designer. Did I mention my obsession with shoes yet? Anyway, I won't be back. Ever. PS Dear Shoe Guy: You sell shoes. Get off your high horse. Also, you are WAY too old for that hair. (In other news, I CLEANED UP at Nordstrom.)