I recently visited the Macy's store in Natick, MA to return several items, including three DKNY/Donna Karan dresses that unfortunately arrived without their original tags. Although the purchases appeared on my Macy's credit card history, the customer service team had a very difficult time locating the items in their system because the dresses did not have the necessary tag or barcode. As a result, what should have been a simple return took nearly an hour, and I ended up holding up the customer service line while they worked through the issue. I especially want to recognize **Suriya** (I hope I'm spelling her name correctly). She was exceptionally patient, kind, and determined to help throughout the entire process. Even after nearly an hour of searching, she remained calm, professional, and genuinely committed to finding a solution. Her outstanding customer service turned what could have been a very frustrating experience into a positive one. My only suggestion is for Macy's as a company: please do a better job of ensuring merchandise is shipped with the proper tags attached. It creates unnecessary frustration for customers and puts your customer service associates in a difficult position when they have to spend so much time identifying items that should already be easily traceable. Thank you, Suriya, for your patience, professionalism, and exceptional customer service. Macy's is fortunate to have someone like you representing the company. read more

terrible manager - dina had a return and this mgr. gave us a huge hassle when we saw her let other people do returns with no hassle. we thought it was a race issue. read more

Carry plus sizes. Half the country is bigger than an XL. I've lost over 50 pounds and still am not served by this store. Too bad: I used to spend tons of money here when they had a fat chick section, but I guess that's beneath them now. I will not return even after I meet my goal weight and can fit their sizes. read more

I always shopping at Macys . That is an awesome store with the best customer service . I'm a long time customer always satisfy with the merchandise and the quality of things they get. Im buying all types of items: exceptional jewelry, luxury bags , make up,shoes, clothing , Home remedies , furniture you named it all are the best quality. Im a vey satisfy customer! Hooray for Macys !***** read more

It's truly magic at Macy's around Christmastime. The lights, the hanging ornaments, the trees, the garland. I'm so happy just walking around. This Macy's is honestly huge in my opinion (not quite like NYC but it's up there!). I come here year round and they seem to always have deals. Their women's dress section is huge -- it feels like they've got something for every occasion, same with their shoe, jewelry, makeup, bedding, and home sections! Honestly I feel like they have it all? I can only imagine how hard it might be to keep up with stock and yet everytime I'm there, it feels fully stocked and organized. Sometimes you have to walk a little to find a register with someone working it, but that's the price you pay for finding good deals! I just went last night for some casual Christmas shopping all to find an ENTIRE SECTION of quality Christmas stuff at 70% off. I almost thought it was a mistake. A happy Sophie indeed. read more

Macy's - Upstairs Christmas 70% off - Department Stores Near Me - Natick, Massachusetts

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I always make a point of stopping into this Macy's store whenever I am shopping at the Natick Mall. They have a great selection of clothing in the women's clothing department. I have bought many sweaters as well as Summer clothing from this location and the things that I have bought have always been of excellent quality. I get a lot of Macy's coupons in the mail and they always come in handy when I am shopping here. I score some good deals in the store with the sales they run here as well as with the coupons that I receive. I also enjoy shopping the cosmetic counters at this location and the sales clerks behind the counters always have excellent product recommendations for skincare, cosmetics and fine fragrances. The store is always neat, clean and products nicely arranged so the store is very pleasant to shop in. I always look forward to visiting this location. read more

On April 8th I returned a dress that I had ordered, I did not have a receipt it was a 3rd party order. Purchased on my macys card. I cannot tell you how helpful your employee Adam was . Unable to retrieve my order by my phone he was patient calling in assistance of another woman. they we so helpful and kind cannot say enough about your staff, I will certainly be back Thank You. Sincerely ,Beverly F read more

Grayling in the men's suits is amazing!! So helpful, knowledgeable, personable, and has a keen eye. I also loved that he shared his true opinions when we asked and provided invaluable guidance when purchasing. Grayling is a gem!! read more

I had such a great experience shopping with the personal stylist at Macys , Lela Robinson . My first time utilizing personal shopper services , and I am hooked ! I loved the VIP treatment, I took a quick style questionnaire before my appointment and Lela had the rack filled with amazing options before I arrived !! Join as a VIP .. nice discounts !! read more

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I went to return a comforter I bought online at Macys on sale. The comforter was defective as the stitching made permanent wrinkles in comforter and the material was very thin. Not good quality After some discussion with the sales clerk I was able to return and get credited for the comforter and sales tax. I asked the clerk to take off the $10.99 for shipping and she said she didn't know how to do it. I was told to go to customer service I went to customer service and he told me he could not do it but I should call Macys customer service on phone. I asked him for the telephone number and he said he did not know. Finally I went up to executive office the person in charge told me it was not their policy to return shipping charges even if the purchase was defective. Never ordering online from Macys again. read more

Macy's - Terrible return policy on online purchases and not great customer service - Department Stores Near Me - Natick, Massachusetts

April 2023: 4: I stopped by this store with family members to pick up items we were interested in for gifts. I found several different things that I was able to get as a birthday present. The location is great, the store was neat, and the restroom was clean. There was a wait to find someone who would check us out with our items, but it went as well as could be expected. read more

Fall bonus time is here and Nadine was a doll to call with a reminder. I might as well get free travel samples for stocking up, right! Clean clear beautiful skin is the base to good make up. read more

We purchased an item from this Macy's location because they said they have curbside pickup. When we arrived, we called the number but no one picked up. It seems that there is no one providing curbside service. This is very misleading. If you are expecting to curbside pick you'll be disappointed. read more

Macy's - Department Stores Near Me - Natick, Massachusetts

I purchased two items on line. One of the items was incorrect so it had to be returned. I paid with my Mastercard. I received an email that said I would be getting a gift card that could not be exchanged for money. After waiting 40 minutes on the phone, the first customer service person was unable to help me. I then got transferred to someone I could not understand because of the language barrier. I asked for a supervisor and he told me he wouldn't transfer me. I informed him that I paid with my credit card and wanted the refund credited to that card. He said he could not do it. I informed him that it was against the law and he became indignant. At that point, I told him that I would put a stop on my credit card. It was so difficult to communicate with this person, who refused to transfer me to the Supervisor. If there is a further issue, I will call the Attorney General. Bad business, terrible customer service! Looking forward to a new store replacing Macy's read more

I fully understand that Macy's sells goods; socks, clothing, shoes, dishes, etc., however their women's bathroom is vile. Messy. Dirty. Obviously no money is put into its upkeep. This is not a slam against the cleaning crew who I'm sure do their best. They have hand dryers which I won't use. They should give people an option and offer paper towels. Bathrooms, and their appearance and cleanliness start with the leadership and store management. read more

ZERoO!!!!!!! I put my baby at the stroller and I just turn a round and my bag was no there anymore I went 5 times to customer service and all they said "I can't help you I'm so sorry" wtf you mean sorry. I'm just very sad and angry. read more

This is a nice Macy's in a nice complex. The only downside was that they didn't have my pant size. I have a 36 length, and the longest they go to is 34. My wife found some nice items for herself though. read more

I have purchased clothing, home furnishings, and toiletries here even when they were Jordan Marsh but their advertising and coupons leave much to be desired. I have attached a picture of this most recent concern over misleading pricing. I did not purchase anything and will go online from more on. No wonder why all the brick and mortar stores are closing, they don't offer anything more than online and the advertising and pricing is not deceptive. Goodbye Macy's store and hello to online and maybe a change to Nordstrom's read more

Macy's - Only one row of this rack is $19.99 - Department Stores Near Me - Natick, Massachusetts

Last two visits were terrible. Only 1 person working the register in the Women's Clothing section. Even with a long line of people, the person at the register was having small talks and taking eons. When it's my turn, there is no hello. I ask about the long wait and I'm told I just have to be patient. That was about 2-3 weeks ago. I go back today, and again there was only 1 register. I looked for return section and asked an employee on the floor if there were other registers open. I was told that there was only one, which was the one I was at initially but decided to step out to see if there was another one. I got to Macy's at 1:32 pm today and it wasn't until 2:18 when I was able to return 2 items. I was at INC register with the sales rep, Zenny, and when it's my turn, she says there is another department that handles returns and that if she were to process mine, she has to ensure that my items get to the right department, and she has no time for that. I waited, enduring an excruciating back pain that came on with my 5 year old son, and she turned me away. I looked for the said return department, and didn't see one. I ended up returning the items at At your service, where there were no clear indication that they did returns. The manager, Phaeda, claimed that there were other registers open, which even Zenny as well as others on the floor contradicted. I will not be shopping at Macy's for a while if at all. I should add, I'm sure Phaeda was trying to calm me down because I was yelling, and she sh'ed me. Please train your employees. Unacceptable. read more

My friend went into Macy's and this guy was being racist to my friend he decided to check out these other ladies even though she was next in line . This is very unprofessional of this guy just taking the other ladies secretly . He should have taken my friend next . Very unprofessional. If I could give a star it would be 0 read more

Allie M My daughter ,and I went shopping for long gowns to wear to wear to my son's/her brother's up coming wedding. We had the great pleasure of being there while the personal stylist , Betty, was working. We can not imagine any one being kinder, more considerate, or more familiar with the gowns and styles than Betty. She is the absolute best. She made a nerve inducing experience absolutely great. Macy's is very fortunate to have such a caring , intelligent woman in their employment. Betty is fantastic. Due to Betty's TLC, Macy's in Natick ,Ma. is where we'll shop for all our clothing. I am extremely impressed. I know both my daughter, and myself will look beautiful for the upcoming wedding. Betty's advice , and opinions are priceless. Thank you, Betty. read more

Have been a Macy's customer for over thirty years and have purchased several furniture items. Purchased a "superior quality" Italian leather sectional August 2016 at Natick store. Started with live chat, transferred, then asked to call customer service, then transferred again thirty minutes later. End result Macy's will do nothing as manufacturer warranty is for one year and worry no more protection is a joke, don't purchase it. Lesson learned. Very dissatisfied with a lack of service based on my loyalty to Macy's. I have reached out to manufacturer and will see their response to quality defects in the leather that are showing after 15 months. Will not be back to Macy's to purchase furniture! I must say Jordan's furniture over the years gives better follow up service. I am very disappointed in Macy's. read more

Its Macy's Its crowded it's hot, uncomfortable unorganized missing cashiers. We went interview clothes shopping for my wife. The couch near the dressing room had metal buttons. My son's forehead and daughter's nose both met these buttons, so they left with some nice scars. Luckily we were far away from the cloud of smells aka perfume section, but walked through to go into the mall after shopping. Not a fan, but running low on brick and mortar options. Good thing I like Tjmaxx read more

I have no idea why I continue to deal with Macy's, in particular on line ordering and customer service. Four days after ordering an item for in store pickup I receive an email saying the item is back ordered and if I am unwilling to wait then I should reply to their email. I immediately respond "cancel my order". I receive a system generated response quoting my response of "cancel my order". Now three weeks later I get an email that my purchase is ready for pick up. What the? So I first try the chat function and find that it's really just an online FAQ with canned responses. I then call customer service and after going through the prompt gauntlet the system says it will transfer me to an attendant. Phone rings once and then I am disconnected. Call back and navigate the prompts again. Finally get through to an attendant and am told they cannot cancel my order. Really? After finally getting to a supervisor I am told that the order will automatically be cancelled if I don't pick it up on 7 days. She assured me I wouldn't be charged. We shall see! Macy's CS is awful! You would think I would have learned since last Christmas they pulled the weighted blanket I ordered as a gift right off the shelf and mailed it "as is", not in a plain box so the recipient could see what it was when it was delivered. Uhg! Should have learned my lesson. Well now I have UPDATE: Guess what I was charged for today? Yup, the item I never picked up. Now I am told I will receive a refund when the item goes back to the warehouse. Ridiculous! Stay away from this store! read more

This Macy's has a large shoe department; I came in looking for a particular pair of shoes, that I had previously put on hold. Needless to say they had sold my shoes and I didn't even get an apology. I simply was told that my shoes were sold. When I asked why the 24-hour hold policy wasn't enforced the sales associate simply ignored me and walked way. I asked to speak to the manager but after waiting 20-minutes for him/her to show up, I gave up and decided to vent on Yelp about my horrible experience. Needless to say as previously mentioned by Jackie L. and Glory L. the sales associates are horrible at this Macy's. read more

This Macy's location is standard size but I notice the men's department is huge with a very large shoe department. I bought a suit here and the sales people were very helpful and went above and beyond to ensure I was well taken care of. They even helped me to save a bit more money by allowing me to use a few coupons on a purchase. The only real complaint I have about this location is that the place gets a bit messy with clothes all over the floor and looking quite picked over at times. read more

I came here today with my wife and I spent most of my time walking around the women's garment section. This store has an old fashioned feel to it. It's Thursday during the day and it looks like nobody cares about how the store looks. There are lots of garments on the floor and lots of random clothes on racks everywhere. I had to push a pile of clothes to the side to be able to sit on the sofa next to the fitting rooms. read more

Macy's - The mess near the fitting rooms. - Department Stores Near Me - Natick, Massachusetts

This is one of the better Macy's that I've been to. Granted, I think it has to do with the fact that it's in Natick, but you'll find great brands and sales here. My only issue with this location is that it is constantly messy. I'm incredibly OCD so it may be my bias talking, but it drives me nuts when there are clothes and products everywhere. I think it's disrespectful to the brands and the customer. Despite the lack of organization here, the staff is always pleasant and helpful and at the end of the day, that's probably the most important quality a company should possess. This Macy's will continue to get my service and money, and for the most part, it's well-deserved! read more

TERRIBLE customer service. Went to the jewelry counter to ask for help finding a plain rose gold band with my friend for her upcoming wedding. The man barely looked at us, said "no diamond?" And showed us a band that wasn't even close to what we were looking for. Before we talked to him we heard him say to his co-worker that he was leaving in 30 minutes or so, so we assumed that he didn't want to help. Awful experience. read more

Sometimes you can find a good deal here, but it's not even worth it. The sales people are frustrating and rude to deal with. I was just in there the other day trying to get a sales person in the shoe department to get me a pair of boots in my size. I asked many times and the sales man kept making excuses as to why he could not get me them in the back. I asked other workers in the department, and again they were much to busy doing whatever they had to do. Then, one of the workers decided to take a break from whatever they had been doing to get us costumers sizes. I was waiting the longest but decided to help the lady who had only been waiting about a minute. The kind lady said "shouldn't you help her first." and the worker says.. "nope." They lost out on a 50 dollar sale. I would much rather take my business to the other side of the mall where there is a Nordstrom. At Nordstrom the sales people are happy to help you and much more friendly. read more

This review is for the Bobbi Brown located inside this Macys. I had probably the best makeup experience here today since the first time I bought myself nice makeup (Dior inside Bloomingdales in the Aventura Mall in Florida ). I came here from the MAC store after being pretty disappointed with the service. When I buy makeup not at CVS, I usually try to rely on the advice of a talented make-up artist/salesperson. I first went to the MAC stand in Bloomingdales and the only person on duty was someone who had override my request for "conservative makeup I can wear to work" and said that I should just be a "Mac glamour girl as long as you don't work with customers". Yep, that won't work. I think I'll pass on the dark purple glitter eyeshadow in the office thanks. So I popped down to Bobbi Brown and was helped by Laura who is one of two very nice, talented, and helpful makeup artists I have ever had help me since I started wearing makeup. Not only did she select colors I would have never selected myself that looked great on me but she explained the color theory behind it and told me what I should look for and avoid in products for my personal use. Basically, she seemed to know a lot more about makeup than the bulk of Sephora & MAC people I have had help me in the past. I highly recommend this Bobbi Brown & Laura, especially if you need help selecting the right products and shades. read more

This review is for Macy's online, not specifically the Natick location. First, they sent me the wrong color and size men's dress shirt. When I called customer service they said they are sending another one. What I received is an unpackaged, balled up shirt. Not even in its original packaging. How am I supposed to give this for a Xmas gift?Never shopping here again. read more

Macy's - Department Stores Near Me - Natick, Massachusetts

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Clean the dressing rooms for the love of God!! There were so many clothes hanging you couldn't hang anything else. The seating/bench was dangerous as one of them was coming off the wall. Everything seemed really old and in desperate need of some TLC. read more

I can't speak to the rest of the store, but I consistently receive excellent service in the Men's suit department, where I've been shopping for over seven years. The associates here are friendly, helpful and offer good advice on what to buy. I've had especially good experiences with Jeffrey and Anna. Prices are high, but there is almost always a sale at Macy's. Honestly, I can't figure out who pays full price here. They offer tailoring through the store but don't bristle when I say I'll take it to my tailor. When they didn't have a pair of pants in my size Anna found them at a store in Arlington, VA and made arrangements over the phone to have them sent to my house. My only complaint is that this section (really, the whole store) gets disheveled quickly. Since I shop here only during the approximately 236 1-DAY SALES Macy's has, staff is usually too busy with customers to be straightening up. Go very early or very late and things will be more in order. read more

I was waiting in line to pay for shoes. The guy is like: who helped you? I said my sister, I don't know who helped her but I want to pay for these shoes. The guy refused to ring me, he assumed it was some lady walking around who was helping other people and told me to wait for her after I already waited 15min. I told him I don't have time. And he still insisted that I wait for the other girl. Macy's do you want my money or not? Every time I have to wait 30 min to pay waiting around for 1 person in the whole store who can't help me. I'm not getting on a roller coaster. read more

I guess this place is going the way of Sears. I went here today and there was very little stock and what there was... was all over the floor. It looked like a hurricane hit the place. Then, the store opened at 10:55 am. They came and opened all the doors. I went in with several other people and this ridiculous employee stops me to stay the store is closed. I told her the door was open and she goes.. but the lights aren't on. I ignored her but it is like lady, that isn't my problem. Even when I worked retail I didn't expect people to assiduously wait until 11:00:00 before walking in when someone inside opened the door early. Perhaps if she concentrated on picking up the stock off the floor and putting things in order she wouldn't be worrying about me. read more

Okay, here's my story to this "past their prime" department store that, in all probability, will be out of business completely within the next couple of years, partly because of the way they deal with their customers (including me). I placed an order online for a product that was readily available on Tuesday. This product was available for a fantastic price, so I was genuinely excited to get it. I received a confirmation email and notification that it had shipped, and would be arriving on Saturday. I checked on Wednesday and Thursday of that week to see if the price went any lower, but it hadn't. In the meantime, nothing had changed on my delivery date, it was still due on the Saturday. On Friday, I checked again, and the product was no longer available, but my tracking number said it would still be here Saturday (tomorrow). I called Macy's, and the girl confirmed that Yes, it was still coming tomorrow. Starting to get a bit nervous, I went to the UPS website and put in the tracking number, and they said it hadn't even been delivered to their site yet. So, I called Macy's again, only to find out that my order, to which Macy's had taken my money and given my a tracking number and date of arrival, said that apparently my package got lost in the warehouse and, because there were no more of my product in stock, then I was out of luck and could only be offered a refund. I told them I didn't want a refund, I wanted the product at the great price it was offered. They however refused to reorder the product and honor the price they offered. Instead, all I got was some fake and insincere, "We're sorries" from the supervisor and a promise to refund my money. It is disgusting that a corporation like Macy's refuses to take care of their customers and put them first. Instead, they would rather sit idly by and watch their loyal customers like myself become disgruntled and never go back there (which I won't). It's also appalling at the lack of training that Macy's employees get. It seems that not one person knows what's going on, and that you never get the same response twice. Bottom line, I will never be going back because of this experience. As it was, I wasn't going much because of the ridiculous way they offer coupons, where literally 90% of the items are excluded. Basically, you can buy Jelly Belly jelly beans with the coupon, as that's the only product not excluded. What an absolutely disgusting and frustrating experience!!! You, too, should stay away!!!!!! read more

Watch out for their return policies! I bought a dress and could take it back after 63 days. read more

Felicia has been helping me out for years in the INC department, she is the sweetest woman and knows what she's talking about!! I always come back just to see her so she could style me! read more

This review is for the wedding registry department. My fiancé and I worked with Terry, one of the wedding registry consultants and had two wonderful experiences with her. We were in about a month ago and she walked us through the registry and gave us so many tips and info. At the end of our time, she invited us to the Macy's Sip and Scan event held today. We had a blast and the vendors were great! At the end, we sat down with Terry and once again reviewed our registry. She is so sweet and informative. If you are going in for your registry, ask for Terry and find out when the next event is and go! read more