I wandered in after returning something nearby, and wound up browsing most of the departments (even though I didn't "need" a thing!). I usually go to the Copley Sq location which is chaotic in the women's department, but the Framingham store had everything organized by size which was a huge surprise!!! Jadiel R. was at the register when I made my purchase, I was the first in line and noticed he was just as kind to the guy ahead of me as he was to me, he is just the right person to be working in that position!! read more

The lines are always so incredibly long and it's overpriced. I have not encountered consistently long lines like this anywhere else in the area and there have only been 2 cashiers every time I've come in. On the plus side the cashiers are very friendly. read more

Mavi blue jeans will turn your hands and everything else blue. The colors run something terrible.

Just did some shopping in the Nordstrom Rack , Framingham ma. I went to the dressing room and couldn't find the sign for females. I start asking the lady who works there, but she yelled at me to leave my cart outside. I was still outside trying to find out where is females dressing room. She was so loud and aggressive! When I was leaving she called me "honey " and then she called me rude behind my back. She spoiled my day. It's not acceptable in any costumer service to be so rude behind "honey and dear". read more

I will never go back here again! The return policy is not like other comparable stores! What a waste of my money! If you have a receipt and the item is unworn they will not even give you a credit if it's 1 day over 60 days! I rather shop at Tj maxx or Marshall's. read more

The manager of this store needs to train the store associates. I tried making a purchase with a gift card that was issued a few hours before at Nordstrom. I had the receipt in hand with the balance. The store associate did not scratch the back which includes the entire 16 digit card #s that is required to use it. He was insistent that the access # was all that was needed (INCORRECT). As I later learned after having to leave the store without my purchase, and making a call to customer service, that I was in fact correct when I repeatedly tried to tell him which digits to use. At that point it did not matter, as she said it locks as soon as it is entered incorrectly once. PLEASE TRAIN YOUR EMPLOYEES HOW TO ENTER GC's.Its not rocket science. I use them online with no issue and I'm not an employee of NR, all of whom should be trained. Finally, CS had to reissue to an e gift card and now I have to wait 72 hours to receive it. VERY inconvenient and could have easily been avoided. read more

Horrible customer service horrible I went to return samething I had my receipt the manger was extremely rude

Customer service is pathetic!! their demeanor was apathetic and unhelpful. They seemed disinterested in providing any meaningful assistance. The clothing selection has degraded and there is no value in shopping the garbage they sell. read more

If there was a less than 1 star this store would get it. The worst customer service I have ever experienced at any Nordstrom store. Walked in and they flat out refused to do a return even with proof of purchase and the correct card information. I even said I'd accept a store credit and they still flat out refused to when I asked for a manager a 17 year old high schooler came out to help. Avoid this store at all costs. Especially the overweight worker with chopped hair and extra long nails. read more

I had to return something to the store, and since I was in the area today I rushed over to get there before they closed. Arrived at 6:25, and the front door would not open. Someone was coming out and I asked her if they were closed because I thought they closed at 7. The woman confirmed they were open and I was able to get in. It's weird that you would stop access to a store 30 min before closing time. Marshall's and TJMaxx have someone at the door who warns you when it's close to closing time when you walk in. If that's their policy then I think they should make customers aware of it. Get to the register and informed the cashier that I didn't have a receipt because someone else had purchased the shoes for me, and I obviously didn't have the credit card with which the purchase was made. The guy said he couldn't do it. Huh?! In the past when I have lost my receipt the cashiers just issued me a gift card. I informed him of that, and he seemed confused by it and repeated that he could not process the return. I frankly didn't have time to argue with the dude because I wanted to go to Marshall's and TJMaxx before they closed. I looked up the store return policy when I got home and it clearly states that if they are unable to track down the transaction, the store will issue store credit. If that has changed, they should update their policy online. I have a tendency to misplace receipts, and have never had any issues returning items to Nordstrom Rack. If their new policy is refusing to accept returns without a receipt for items that are 100% not used, still with tags/price stickers, then I am not shopping here again. read more

Went back a couple days after my previous review with a co-worker and while she didn't find anything she was looking for, I did. I could have done without making another purchase here but what I found was too good to pass up. Got some magenta Birkenstock sandals for summer, Sperry's for my mom and then 2 boat shoes for a friend (one Sperry and one other unrelated brand), yoga capris, and 2 summery, flowey tops .. How could I resist? read more

See all

.....And then the management reply to my posting with "thanks for your honesty - take care...." ha. I guess clothing isn't the only thing you are sub par at. Your personnel in charge of handling complains royally stinks. So TAKE CARE to you too. You'll be toast in a few years anyhow when amazon gobbles you up. read more

It's hard to leave with just one or two items when shopping here especially when they are having "Clear The Rack" sale which is an additional 25% off clearance merchandise. I have scored some amazing deals on Paige denim, Vince. tops, and a couple pairs of Ugg boots. They have the "Clear The Rack " sale at least once a month so be sure to come on the first day it starts because that is when you'll find some really great items. I once found a Burberry bag for a good price that I didn't buy right away, and when I went back the next day it was gone... sold! They get new merchandise in almost daily so it's always fun to go in and see what's new. read more

While finding something here can really be hit or miss (great prices on bras -- I paid $9 for something that is still retailing for $50 elsewhere; $55 for last season's yellow glitter Sperry topsiders that should have been $35 max), I am writing this review because I received commendable service yesterday. I bought a bunch of hair clips, rubberbands, and a headband, some for myself, some for my mom, this weekend. We do not buy things made in China, and to my delight, I found a wide array of hair accessories made in France, so I bought a bunch of things after calling my mom and consulting her on what she wanted. The line at the registers was kind of long, so an associate was calling people over to the side if they were paying by credit or debit, and I was. He scanned the items with an iPhone attached to a scanner. I have to admit, it was a little weird to have a guy ring up my bras and know my exact size (I'm fairly well-endowed, and until now, I didn't think about how creepy it can be for a guy to ring up bras and know your size, since guys never work in the lingerie department at places like Bloomingdale's!). Either way, I was unpacking all the things yesterday, and I realized I was charged for a hair clip that was not in my bag. It was only $5, but it would cost me more than $5 to drive back to Natick/Framingham from Medford to get a replacement or a refund. I called up Nordstrom Rack, and the gentleman I spoke to (George) had me read him the barcode at the bottom of my receipt. He looked up the receipt with me, confirmed I did not receive my item, and he refunded my money back to my credit card, no questions asked, so I really appreciate the great service rather than a hassle, and that earned the store a positive review! read more

I've always had great experiences at the location for a variety of reasons. The store is always so well organized, the staff is helpful and upbeat and I can never walk out of there incredibly excited about something great I've found at the best price possible. I'm a taller girl with the shoe size to match, so Nordstrom Rack's shoe selection is HEAVEN. Seriously if you're above a size 8 this is the place for you to find everything, Sperry's, Burberry, Vera Wang, Charles David et al. It seems I also cannot leave here without a dress, their dress selection is divine! I usually come here with things in mind that I need and almost never leave without most of that list completed. Whether my goal is to find something for a party, night out, work, fulfill a bag craving (amazing selection), jewelry (great prices), workout attire, shoes or a coat. They have it all. I can't say enough about this location, except I'll probably be back quite soon for my fall wardrobe updates. read more

I've been to Nordstrom Racks in Cali, and maybe it's just the fact that everything is bigger there (more space, bigger place!), but this one seemed a bit small to me. Still some good stuff, but I felt like a lot of the smaller sizes had been nabbed by people at the crack of dawn. Petite people are like squirrels who run around hoarding all things XS-SM. Er, myself included... Pretty good range of goods--they've got your Seven jeans, Betsey Johnson, Marc by Marc Jacobs, and a killer shoe section. All for a lot cheaper than retail. Of course, you have to look through a ton of stuff to find something you want, but you do find some hidden treasures once in awhile. This NR seemed a little bit messier than the others I've been to--probably b/c it's so busy?--but still worth a visit. read more

I am a frequent shopper at this Nordstrom Rack location, and I think it has great clothing. However, when returning an item today, I was rudely accused of wearing the item, despite the fact that the tag was still on. In reality, the item did not fit my body at all (that's why I was returning it), so it would have been impossible for me to wear it. Employees should not make false accusations like that, and I will feel uncomfortable shopping at this location now. read more

This place is evil -in that it is too good with prices just a little higher than I usually spend. I went in with the intent to just browse and maybe buy 1-2 things, and I ended up leaving the store with 6 items and regrettably having to put a few other items back. A huge draw for me is the shoe selection. I have big feet, so i don't usually have a lot of options when it comes to shoes. Here there was a lot for me to choose from in both the designer shoes and the regular shoes. I actually don't feel like they have a huge dress selection, yet what they have is nice, and in the end I left with 3 dresses - 2 casual, 1 a little nicer. It isn't the biggest store, but it's defiintely worth checking out. read more

There are deals to be found! I was bored and restless on a rainy autumn day so I decided to stop by before I hit the Natick mall. It took a bit getting use to their set up, but their clearance and shoe section was great! I found a couple summery dresses for under 30$ a piece, and some cute sandals for 40$. Give yourself plenty of time though, lots of racks and digging to find the perfect piece. read more

5 stars yup, a fiver so i needed a few new white shirts for interviews, i wanted to try them out and disappointed i was not! take the service you expect from a nordstroms, throw in some bargains you would get at tjx based places(tjmaxx, marshall, etc) and viola, the rack! i bought two shirt, after i pulled out all the pins and wrapping and tried them on first to make sure and then bought them both for about 65 bucks (about 50% off msrp). I also had them pressed for free by the nice lady in the back doing alteration in about an hour. so yes, the shirt shopping paid off as did the interview! (oh come on i still would have given them a 5er for the service alone!) ill be back, rack read more

I have never left there without a new wardrobe! Gym clothes, jeans, sweaters, dresses, shoes and kid's clothes. Good quality and selection for all sizes. Clean dressing rooms and alterations are available on site. Nordstrom gift cards also work at the rack which is key, My husband also loves the clothes! Keeps him busy while I shop. I never find jeans anywhere since I am short and I have bought four pairs in a year! It's my favorite store in the Natick area! read more

This is one fine rack! OK I'm sure I'm not the first to say that. Good prices, relatively tolerable when your wife drags, ahem, takes you here....word to the wise fellas. They got some duds and shoes for us too. read more

Always find great bargains for dresses, lingerie, & men's clothes. Not much else. Reviewing today because I'm disgusted with the sales associate who was quite possibly the rudest woman I've ever met. Really like a pair of price-less sunglasses and jokingly asked if she could "help me find out the price or negotiate one?!" She did not think it was funny. I realize now (and with 5+ years of retail experience) that she probably encounters customers all day who want to seriously try to "negotiate" prices...if you have no sense of humor and are the most senile sales associate in the world, I get how it all could have been lost on you. I did not purchase the sunglasses or anything else in my pile. And I do not plan to shop here again....unless I need a cocktail dress. read more

I love Nordstrom but I'm not sure about Nordstrom rack! Every thing was so over priced and the place was extremely messy. If I'm shopping in a store as such, I'm looking to find bargains, but no such a luck here. There was so many clothing and shoes on the ground that this place really gives a bad name to Nordstrom. They should also be ashamed by the way they had kept the bathroom. Absolutely filthy. read more

Nordstrom Rack - Department Stores Near Me - Framingham, Massachusetts

See all

Five stars because of my lifelong love of all things Nordstrom Rack. Minus one star because I shouldn't buy a rain coat just because it's raining, but if I walk into Nordstrom Rack and it's raining, they always seem to have the EXACT raincoat I need to wear right now, even if I shouldn't spend $79 on a rain coat today. My office is right down the street. The struggle just got real. read more

I love this place, you never know what you're going to find here... The staff are friendly and helpful, they have tailoring there if you need it, and I especially love how the cashiers can ring you out virtually from anywhere. It's a like a treasure hunt to see what you can find from the Nordstrom stores and they are incredibly marked down... (John W. Nordstrom Egyptian cotton dress shirt priced at $100 for just $10 on clearance!?!? Yes, please!!!) read more

I'm hoping that by giving this review it actually prompts some action on the part of the management. This used to be my favorite store to shop in. I wear plus sizes, and loved finding stylish things in my size, along with great deals. But, over the past year the selection of plus sizes has dwindled significantly, the size of the department has shrunk to just a few racks, and most of the clothes are just a few things in different colors. The plus section is mixed in with the clearance racks and it's always messy/disorganized. I read the average American woman is now a size 16-18, so it would be great to be treated like I matter. read more

Something about this store is depressing... I don't know what it is.. I find it hard to navigate and overwhelming. Most of the clearance dresses were ripped or damaged in some way. The clearance shoes are great though. If you shop right you can get great deals read more

A limited selection of decently priced designer clothing. Located inside Shoppers World in Framingham off Routes 9 and 30, this store is not as big with a smaller inventory than their stores in Southern California. read more

Unless you've been there before, it takes some time to find how to get there and (on weekends in particular) you'll have to search for a parking spot, so allow yourself extra 30 minutes between arriving to Natick Mall and actually getting into the store itself. When you get inside, it's not that easy to get attention of an assistant, we had to navigate ourselves between departments using signs and dig through piles of clothes on our own, before we finally got hold of someone. Almost no sales and no discounts, be prepared to pay full retail. Overall, you'd better off to shop online, save yourself both time and money. read more

I think the associates need customer service training at this location. I was looking to buy a dress for this wedding I am invited to, so I took around 5 or 6 dresses to the fitting room. the girl in the fitting room was extremely annoyed and when I asked her to check and see if I can have a size larger of one of the dresses, without even looking up, she said: no we don't have it". Later I went out and find it because I was sure they had it. After I got out of the dressing room though that I brought everything out hanged back on the hangers, again without looking up, she said to make sure you have hanged all the clothes and cleaned the room!! I bought a dress and brought it home and I felt extremely ugly and disproportionate in it so I decided to return it. I went up to the cashier and he scanned the barcode, the dress showed up on his screen and it was a different picture!!! He called an associate and asked her to check the price. She came back and said it is 21$! Though that I had paid 41$! The guy behind the counter called the store manager. She came over after she heard the story(this whole thing took 15 min) she said:" well........ let's assume that it was our fault and refund the 41$!!! " I couldn't believe it!!! ASSUME??? Like I am trying to pinch 20 bucks from Nordstrom Rack???? You have the wrong label on the wrong dress and the person who scanned it the first time didn't catch it and I couldn't see her monitor so I didn't know that it is wrong and it is MY fault??? I will never go back to this store. AND just to be clear I spent 400$ and just returned 1 item!!! So no Nordsrom! I am not trying to steal 20$ from you! read more

The Rack is amazing. So much cheaper than Nordstrom's in the collection. I found a great pair of DKNY capris for $30. They also had a huge selection dresses, sunglasses, activewear, menswear, purses, and beauty products. Check it out! read more

This was the first Nordstrom Rack I had been to. The selection is amazing! They have brands straight out of the department store. There were a ton of sunglasses: Gucci, Kate Spade, Juicy Couture, Coach. They also have a lot of reasonably-priced accessories. read more

You can get so many great bargains here don't expect to leave without spending a small fortune! So many things you just can't leave on the RACK! read more

Not a fan of discount stores and having to "hunt" for a bargain, but this one was pretty awesome. Bummed that it opened after we moved to Portland, but at least its there on my weekend visits! Premier Designer shoe selection was a-ok in my book. Picked up two killer pairs of shoes, one pair by Tory Burch - for under $250. Can't beat that with a stick! Didn't stick around to check out the clothing selection in great detail, but did see some BCBG, Juicy and True Religion that was reasonably priced. Next visit... read more

Huge selection compared to my local San Francisco one. Also on the plus side was MA has no sales tax on clothes, so I tried my best to shop. Shoe racks were full of good stuff too. read more

Went the day it opened, crazy busy! This Nordstrom Rack location is the best! When you first walk in it's very overwhelming, but worth it! Got a Free People shirt for $29 instead of $98. Love it! The selection is outstanding! Definitely something to check out if you're in the Framingham-Natick area! read more

This is a great place to stock up on business casual stuff as well as more stylish casual. They have a very large shoe section where I've picked up some good deals on higher end brands like Allan Edmonds. If you go during one of their clear the rack sales you can get some great deals. The men's section has a lot of great formal wear, including suits, sports jackets, unhemmed suit pants, etc. read more

I purchased a pair of rain boots and about 14 days later, they were literally ooming apart at the seams. With receipt, I went to return them. I was treated rudely and after waiting about 18 minutes at the register so that they could authenticate that the boots were a product sold by them, they finally charged my card back 29.90. Some of their clothes are nice - that is if you don't mind digging through racks for the good stuff. But I find it inexcusable that management at that store would think so little of their customers that they would not train their team properly. Expensive mistake. For 29.90 and really rude behavior, the store lost a loyal couture shopper. read more

Very hit or miss. I either find 10,000 things I want and have to make a heart-wrenching decision over which I can actually buy, or I find nothing at all. Still, when they have what I want, it's wonderful - but you have to be prepared to hunt. Don't stop here when you're in a hurry. If you have time and patience, there are good deals to be had. Most of my nice clothes came from Nordstrom Rack, at significantly less than retail prices. read more