The greatest addition to Natick Mall! The employees are always super friendly and super helpful…read morewhen I am shopping for my boyfriend. I will be back for my holiday shopping!

High pressured commission based salespeople.The company constantly runs sales and promotions but…read moreexperienced difficulties matching email offerings which do not match store prices. Many sizes are not in stock and must be shipped from their warehouse. Expensive inflated prices even on sale.

I always make a point of stopping into this Macy's store whenever I am shopping at the Natick Mall…read more They have a great selection of clothing in the women's clothing department. I have bought many sweaters as well as Summer clothing from this location and the things that I have bought have always been of excellent quality. I get a lot of Macy's coupons in the mail and they always come in handy when I am shopping here. I score some good deals in the store with the sales they run here as well as with the coupons that I receive. I also enjoy shopping the cosmetic counters at this location and the sales clerks behind the counters always have excellent product recommendations for skincare, cosmetics and fine fragrances. The store is always neat, clean and products nicely arranged so the store is very pleasant to shop in. I always look forward to visiting this location.

Carry plus sizes. Half the country is bigger than an XL. I've lost over 50 pounds and still am not…read moreserved by this store. Too bad: I used to spend tons of money here when they had a fat chick section, but I guess that's beneath them now. I will not return even after I meet my goal weight and can fit their sizes.

Very rude associates that work at this location. I walked in earlier today and was the only…read morecustomer in the store. None of the three associates that were in the store greeted me or asked if I needed any help. I had planned to make a purchase too but with the lack of assistance, I decided against it. However, I observed an older white woman walk in and then one of the older associates proceeded to say excuse me to me and then greet the lady and ask if she needed help. It was almost as if I didn't exist. My question is why work in customer service if you dislike interacting with different types of people? That makes no sense to me. I've reported this issue to customer service and hope they train their employees to be more culturally responsive and accepting.

I was in the store today looking for a last minute bathing suit for my trip and a wonderful…read moreemployee named Yvonne helped me find my dream bathing suit. She was such a pleasure and I will return again and tell all my friends.

Cute tights! I personally love floral/ simple black stockings and they had a lot to choose from. I…read morewas worried about the fit but it felt perfect and snug. I love the sale rack, it's very affordable compared to other brands. I would come back for more. They also sold leggings and socks! The customer service was very friendly!

I wandered in after returning something nearby, and wound up browsing most of the departments (even…read morethough I didn't "need" a thing!). I usually go to the Copley Sq location which is chaotic in the women's department, but the Framingham store had everything organized by size which was a huge surprise!!! Jadiel R. was at the register when I made my purchase, I was the first in line and noticed he was just as kind to the guy ahead of me as he was to me, he is just the right person to be working in that position!!

The lines are always so incredibly long and it's overpriced. I have not encountered consistently…read morelong lines like this anywhere else in the area and there have only been 2 cashiers every time I've come in. On the plus side the cashiers are very friendly.

My daughter and I were at the Ann Taylor in the Natick mall today and were a little taken back by…read moreall three employees that we encountered. Neither my daughter nor myself were dressed up because we were just shopping for wedding outfits,and we were changing in and out of our clothes.Well, I guess they frown upon that in this store because not one of these women spoke a word to either of us. No, welcome to Ann Taylor. No, can we help you find anything? Nothing. The older woman behind the register looked over her glasses at us and just stared. Also,we were the only ones in the store, so it's not as though they were busy. I will not return to this location again. Hiring women who act like elitist snobs is bad for your brand. Do better.

Ann Taylor and the Loft are favorite stores of mine. They have excellent selection of women's…read moreclothing done in very tasteful styles. I did go to this particular store this weekend and found exactly what I needed. I was happy. I did ask the cashier man if they give military discount and was told, word for word, "no we do not cater to soldiers". No discount, ok, no problem but was that really the best response to give a customer? Women are soldiers too, and I'm sure many of them shop at Ann Taylor and Loft. I do love the things I bought but was left with a " wow, I can't believe what I heard " kind of feeling. I'm disappointed. He try to make amends by saying how much he respects men and women in the armed forces but I still left a little disconcerted.

Loft Natick....where my inner diva goes to die…read more Listen, we all need to dress professionally but loft just sucks any ounce of femininity, glamour, and style out of anyone who buys more than half of her work wardrobe here. This is like over the hill mom status and even moms shouldn't be at that status. I'm talking dumpy boxy tops,, non figure flattering pants and skirts, sweaters with beads on them, blouses with 70s wallpaper prints on them, cardigans that fit like a sheath. Some skirts are okay but they are generally all uncomfortable with little to no stretch or give and cut for women with a smaller waist to hip ratio than myself. I have noticed that Spring and Summer styles are much better in terms of taste level, being womanly but still modest (good dresses & shorts) I still pop in here for the occasional dress or sheath like cardigan when I just need something to cover my naughty bits from 9-5, church, or other life moments when I feel the need to just shroud myself.

This is an update, but please note this is for the Chestnut Hill Store (not Natick)…read moreExcellent warm service lately and zero attitude. Bravo to whoever is doing the hiring there, you have a great team.