Clean store and no complaints here. Spent a bit of time looking at shoes but unfortunately didn't have sizing we needed for xmas gift but will continue to check back. We did pop into EBar and grabbed a couple drinks which were delish! Hectic day, refreshing drink keep the energy going. Pretty quiet in the ebar but nice to have! read more

See all

Located in the Natick Mall as an anchor store, they have a parking lot below (d) at one end of the mall. Large shoe selection on the first floor and some sale items but mostly regular prices. read more

Nordstrom Natick Mall - Inside - Department Stores Near Me - Natick, Massachusetts

See all

Laura in the lingerie department is incredible! I brought my mother in today so she could get a bra fitting. Laura was incredibly helpful and very informative. She was professional and patient and really took the time to help us find the perfect bra (and fit!) for my mom. 10/10 recommend. Thanks, Laura! read more

Today, I went to Nordstrom to buy shoes for my 17-month-old daughter. Actually,I always shop there, and most of the employees are very friendly and polite. This was the first time I encountered this woman named Sarah, and it was not a good experience. The saleswoman, named "Sarah", behaved inappropriately towards my breastfeeding daughter, which made me very upset and uncomfortable. She kept telling my daughter not to do this or don't touch that, while I was there watching my daughter. Sarah couldn't even tolerate the curiosity of a toddler and kept asking me which shoes I wanted .. She was forcing me to pick and buy one of the shoes faster. Finally, she ordered a pair of shoes for me online... but didn't give me a paper receipt and added that you will get an email receipt soon... which I haven't received yet!!!! I hope I don't see her again there again, and if I do, it's impossible for me to say a word to her because her behavior was very immature and rude . read more

I came here to shop for formal dresses. They have a nice selection of dresses, but before I could find one I liked, the store closed at 8pm. There was an announcement that the store was closed and we made our way back to where we entered, which was the exit into the mall. A staff person rudely closed and locked the doors to the mall, just as a group of people were looking to exit. When we expressed our frustration, since we parked on the opposite end of the mall, near the Macy's, we were curtly directed to exit to the outside (where it was in the 20s). I don't understand why we could not just exit into the mall! It was not like we lingered either and there were several other groups attempting to exit to the mall as well. For an upscale department store, I was really disappointed with how harshly we were treated and were literally sent out into the cold. I was almost glad I didn't find a dress here because I would have been even more upset had I paid hundred of dollars for a formal dress just to be treated like this. Do better, Nordstrom! I used to enjoy shopping here, but this experience left me with a very bad impression of the store. read more

Really shirt store I would never shop again rude manager rude employees I was there last week and wanted to buy samething in ester lauder the employee was really rude and so the manager read more

I'm not impressed that the alarm went off as I exited the store despite having a receipt for my purchase. I waited until an employee could verify that I did indeed have a receipt and was not leaving the store with merchandise that was not paid for. I have to say it's quite embarrassing to trip an alarm after making a purchase. Nordstrom may want to look into this to spare future customers this embarrassment. read more

This is a nice Nordstrom with a lot of high end designer fashions. Much better than the ones in Burlington & Peabody MA that have nothing cool. The sales lady was very nice too, great shopping experience. read more

Was very disappointed with the customer service and Maria being very rude. I was hoping to get some shopping done but was unable to because of one worker being extremely rude. read more

Really rude employee I was there last week their was a manager her name was charity I was trying to buy a MAC product she was standing there and gossiping about me and looking at me read more

Just was in the shoe department every single person just stood at the front and didn't do a dang thing. Didn't offer help, just stared as I tried to find what I was looking for, which I didn't find. Most useless Nordstrom department I've ever had the misfortune of visiting. read more

I always find helpful sales staff at Nordstrom, but my experience today in the lingerie department was above and beyond. Laura provided exemplary personal service. She was efficient, friendly, knowledgeable and helpful. I got the distinct feeling that she was really trying to help me and not just make a sale. Kudos to Laura! read more

Continued Awesome customer service and I love that it's roomy to walk through the racks and they're not over packed with clothing. bistro Cafe on the second floor is a bonus and I love their Christmas decorations! So pretty and always tasteful. Check out the kiddie shoe section for free balloons! read more

Nordstrom Natick Mall - Department Stores Near Me - Natick, Massachusetts

I visited this location this afternoon and definitely noticed some changes in their cosmetics department. It is now completely different from when I visited around this time last year so I can clearly see that some renovations have taken place. There are no counters in their cosmetics department anymore and all of the various cosmetic and skincare brands are now displayed in aisles. The layout is very similar to a Sephora and I wasn't crazy about the way the department is now. I much prefer being served at a counter when I am shopping for cosmetic items. The products are all out in the open for shoppers to grab what they need but I prefer personal service rather than self service. They have all of the same brands that I know and love but I liked the old layout of the department a lot better. However, the store was clean, the products were neatly displayed and I had a sales clerk greet me and offer to help if I needed anything so I am giving the store three stars for that. I would go back if I happen to be in the mall but it is not a place I would go out of my way to go to. read more

I'm so sick of seeing clusters of employees standing around ignoring customers while on their phones. The makeup section is empty, you can't find anything and not a soul offering help. And god forbid you go within an hour of closing, they'll pretend you're not even there. read more

Store is pretty good used to be better had better deals- shoes in larger women sizes almost non existent or have 10 inch heals.. the worst part is there return policy 30 days even with receipt and tags they will not budge.. rediclulous .. read more

I'm getting really tired of the vibe in the makeup and beauty department. There is always so much pressure from all of the sales people to buy items as quickly as possible. I don't know if they are working in a toxic environment or what is going on. Nordstrom probably ought to pay their employees more. Today I went to return a perfume that I felt pressured into buying when all I wanted was a sample to begin with. I ended up not liking the sent and went to return it. The salesperson (not even the woman I bought it from) was so cold the moment I said I was returning it. It was so uncomfortable, and I'm basically out of patience with my experience here. I don't know if I'll return again. read more

Love Nordstrom stores. When I see that there is a Nordstrom store in a mall then I think of the mall as a classy mall! They have the reputation of being expensive, I don't agree. If you want good quality clothing this is where you shop. I have cashmere sweaters I bought at Nordstrom which are still like brand new. This location is done with lots of taste. The employees I in countered were very pleasant. Parking was easy too. read more

See all

Nordstrom is one of my all time favorite stores. They constantly have the best customer service but when I went to the Natick Location- I was appalled at the complete LACK of service here. Given that it was close to closing time I had intentions of purchasing an expensive handbag (I'm talking like YSL, Chanel, Upper Echelon) as well as a pair of sun glasses but it seemed like all the staff wanted to do was LEAVE. I drove over TWO HOURS just to come to Nordstrom at Natick Mall. Around a half an hour before they closed- I called to see what type of handbags and what kinds of designer sunglasses they had but they were playing games, hanging up on me, and keeping me on hold upwards of 8-10 minutes each time my boyfriend and I closed. This makes me want to stop shopping at Nordstrom all together. So the store I went out of my way to go to- I barely spent time in. Horrible attitudes, horrible staff Sooooo disappointed in Nordstrom's lack of customer service specifically by the operator who directs phone call. I doubt I would return to a Nordstrom location after this horrible experience... read more

I love shopping in Nordstrom. The customer service is excellent. The shoe selection is great, so is the accessories, and clothes. I love the atmosphere and location is convenient. I only have good things to say about this particular Nordstrom, and I haven't had an opportunity to visit other locations yet. As to the prices, I believe that sometimes it's worth paying more for better service, but also if you shop in similar stores like Macy's the prices are generally about the same but the customer service is so much better. Also take advantage of the Nordstrom card, and you will get complimentary free shipping, early access to anniversary sales (so worth it!!!), Nordstrom notes certificates (money back), and more. read more

Nordstrom Natick Mall - Department Stores Near Me - Natick, Massachusetts

Great service. Walked around men's accessories area looking for a specific item and 2 mins later, service person named Pamela K. walked up and asked if I needed any help. She was polite, courteous and very helpful. She helped me with my purchase and I felt pleased with the overall experience. read more

During the Anniversary Sale I went to look at favorite departments. Bobbi Brown has a visiting makeup artist, Jaime, who took the time to talk and consider best makeup options for an updated look with what I had as well as the new collection. Wonderful! Salespeople in clothes departments also were friendly and available, helping me find items and knowing their stock. I am looking forward to seeing the store after its renovation makeover! read more

I beyond love this store! The quality of merchandise, the employees. The Nordstrom stores are always clean with every amenities. read more

Just wanted to point out a very pleasant experience at the checkout this morning. Lori went out of her way to make sure our experience at Nordstrom was a good one. You could tell she was one of the senior members of staff there but she was an example to all the younger ones. Finding anyone in retail this time of the year that loves their jobs is rare. Lori was so pleasant and had a great attitude. She called customer service for us as we forgot our rewards card and then stayed on the line when they could not locate us. Great job Lori, time for a raise I think :) read more

Now, I committed an unfortunate faux pas in stopping here. I was out, running errands, in a hurry, and I forgot that, if you would like to shop at Nordstrom, you must doll yourself up before entering, or no one will help you. I suppose, really, that's my fault. I was on my way to the gym, I need shoes, I stopped. I decided not to go 20 minutes out of my way to change and do my make-up before going to the mall. I forgot that I would be ignored and insulted as a result. So, OK, I get it - Nordstrom is a nice store. They generally cater to a higher clientele. But they are also (a) in a mall, which means that anyone can wander in (especially since they're connected to the parking garage) and (b) in the service industry - so, you know, service me. I wanted to try on a specific pair of shoes. The first saleslady I encountered accidentally made eye contact with me, so she muttered a "hello" before turning away. I continued to shop. No one offered to help me, despite the fact that there were more sales people standing around than customers shopping. When I finally approached someone to ask for help, he appeared offended. I showed him the picture of the shoes I wanted (from their website, no less), and he vaguely gestured. "Oh, they're over there." Thanks. That's super helpful. I started to walk in the direction he indicated (you know, somewhere other than the part of the store where I was currently standing), when he called me back. Apparently, he decided that I needed a personal escort to the shoes (probably because he thought I was going to steal something), so he called another woman over to help. She barely glanced at the picture and said, "Oh, we don't have those." She didn't offer to look in the back. She didn't offer to order them for me. She didn't offer to help me find something else. Just "we don't have them," and walking away. Meanwhile, the man I had approached for help vanished. Awesome. Dear Nordstrom: Here's a tip. Just because I didn't have time one day to make myself look super purty before dropping in does not mean that I cannot afford to buy your shoes. You should treat everyone who walks in as a paying customer, because that's what we would be, if you would deign to assist those of us who don't look like millionaires. read more

This is a really beautiful Nordstrom. The shoe department alone was worth the near-hour drive from Providence, kids. Although the sales people were underwhelming (and by that I mean non-existant), the departments are well-stocked, if a bit of a mish-mash and not terribly organized. I had trouble for instance, finding any discernable section of designer jeans, and it seemed that the lingerie department was crammed into a far-flung corner. But again, the shoe selection was amazing and the cosmetics area was stellar. More high-end brands can be found here, too, which is a plus. read more

I have always been a Bloomingdales shopper, so I was skeptical when I heard Nordstrom's was coming to Natick (and soon to Burlington), but I was willing to give them a shot. I almost didn't though because they invited me to their opening night event in Natick and wanted me to pay $150 to attend. I am not paying to shop! The invite was quite fancy, but still I'm not paying to shop. Maybe the event was really cool, but I skipped that and opted to check out when it was free. Handbag Dept: I loved it. I bought a beautiful and quite expensive Car Shoe Handbag (a Prada brand). The staff was really nice and helpful during my purchase. They had Burberry, Marc Jacobs, Furla and much more. I was pleased with the selection. Mens Dept was pretty good as well. I got my bf a fall wool jacket. Women's clothes was interesting. It seems they are trying to test out the market? Tory Burch only had 1 rack that had like 4 different dresses and that was it. BCBG and Theory only had 1 rack each as well. BCBG I can understand since they have a store in the same mall, but Theory and Eli Tahari need a whole section. The jeans selection seemed pretty decent, but I didn't find anything I wanted. St John had a huge section. Is that the the brand the core audience buys? I'm not sure maybe, but I'd like less of that and more theory. Accessories Dept was decent. I bought some nice long black leather gloves and the staff was once again helpful. Makeup Dept - needs some help - well maybe not. I may not be fair in my review of this. MAC was great. The woman in MAC was extremely helpful. Got what I wanted, recommended a few things and rang me in quickly. But over at Mario Badescu there wasn't anyone (perhaps it was because it was 7 pm on a weekday?). A woman came over from another makeup brand, but she didn't' know anything about the line and couldn't really help me. She tried, but it would have been nice to have someone that was familiar with the line working there. Restaurant - perfect for a quick bite to eat while I was shopping after work. I have shopped at Nordstrom's now about 5 times and each time tried the restaurant salads and sandwiches have all been decent. The one thing I didn't like - waiting in line and ordering at a counter, but then sitting to get my food delivered by a server and having to tip them. Either have me order and wait to pick it up and sit down, or just have normal table service. I am a good tipper, but don't make me wait in line to order for 15 minutes - then sit and still have a server I have to tip that only brought over a drink and my meal. And then to the Shoe Dept. This dept confused me. I love high end designer shoes. They had Manolo's and Prada which made me very happy. But there was only like 1 or 2 tables for designer shoes and about 50 for shoes like Jessica Simpson brand. UMM if I just paid $1000 for a purse (and the lowest price point on purses is roughly $400) why would I buy $80 shoes? I want to see more high end shoes. If I were someone that likes to buy $80 shoes, I also probably want to buy $80 handbags? No? Why would I buy a $1500 Burberry bag, then $80 Jessica Simpson shoes? It just didn't really fit for me. I think they should totally still sell all kinds of brands of shoes, I just want to see a larger premium designer shoe section. read more

Nordtrom is finially here! Fantastic, I guess. Well, I don't quite get it yet. We went to The Natick Mall, and the girl wants shoes. They have an excellent womens shoe department, and the salesperson seemed attentive. Attentive salespeople in large stores go together like hand and shoe(get it?). The store is beautiful and well layed out. The people seem good. Everyone and their distant cousins seem to rave and/or shop at this place. There is one minor detail called price. Do not expect any deals here I do respect the place. They did have a sign that really amused me. We celebrate holidays one at a time...Happy Thanksgiving. Every other store was already in Christmas mode, and probably has since Labor Day... Perhaps the full value of this place is its integrity read more

This is a review for returns and Customer Service at the Natick Nordstrom. Holy cats, what a great (and relieving) experience! I bought a potential wedding dress on the Nordstrom website in February. It was $200 so I figured, what the hell? I got it and put it on, it fit like a DREAM. How lucky am I?! Cut to July, 5 months later, I find myself coveting another dress I tried on a Camilla's in Arlington. After much debate I decided to return the Nordstrom dress. Their return policy seemed lax and my receipt didn't provide any guidance other than send it back or return in store. I decided to go to the store, just get it over with. I randomly happened to look at the dress online the morning of the return and noticed that it had gone on sale for 50% off. SHIT! I was convinced I just lost half my money, if they would take it back after 5 months in the first place. Reluctantly I went to Nordstrom anyway. I walked up to the Customer Service desk with the box and my receipt. I was instantly received warmly by the gal on duty. She scanned my receipt, letting me know I was getting a full refund of my $200 (YES!), and asked what would be the most convenient method of returning my money. The whole experience was painless and thank god too because it was a hard and difficult choice for me. I'm so pleased with Nordstrom and look forward to giving them more of my business (just not in the form of wedding wear). read more

I adore Nordstrom!!! If I could shop at one store for the rest of my life, it would be here. I've been shopping at this location for years and I always receive excellent customer service. I purchase a lot of items online and then return what I don't like. The returns are always quick and painless. I've also returned items after they've been worn (i.e. jeans that stretch out too much) and they never give me any hassle. read more

I really do consider myself an expert as far as Nordie's is concerned... One of the most nerve wracking things about coming here was the fact that there was no Nordie's... but then God smiled upon me and built one that was to open within days of me moving here. Coincidence? I think you mean fate. This Nordie's has a low selection, because it is a smaller store, but the people who work here are very friendly and helpful. The fact that Nordies has so many other stores makes it easy for them to order store to store if they do not have what you are looking for in your particular store...they then ship it to you right away. Just amazing. I was in the other day looking for a pair of shoes that is not easy to come across at the moment, and a salesman got my number and promised me that he would call me as soon as they are in, and would then have them sent to me. I know he will, because they have done so for me before, and it is customer service as it should be. whooo Nordies I love thee. My lack of 5th star only has to do with the fact that it is a smaller store, less inventory... blah blah blah. read more

When it comes to retail service.. this is the place!! I love shoe shopping here since it has a wide range of designs and prices to choose from. Best of all, the shoe salon is always neat and clean. Earlier this month, I bought a few pairs of shoes in advance. Tommy, the sales associate, offered to deliver them personally to my place for free since we live in the same town. Side note, Nordstrom does delivery for a charge if you can't pick up your items if you live local. Who can beat that type of service!? And to top that, he brought me a cup of ice water as I was trying on shoes. I certainly will look for him in my future shoe sales! His full name is Thomas Bermudez if you want to be pampered while shoe shopping. read more

Price: Mod - Pricey PROS: Great location, good amount of parking and overall the company has great customer service reguarding damaged online purchases and answering questions. The staff will tell you about promotions and when shipments will be in. The footware staff is great, they will call a store to hold a shoe or have it delivered free of charge. CONS: Overall the staff is young and its hit or miss when being waited on. Also it would be nice if I could make 1 purchase instead of 5 when wanting to purchase multiple items from different sections of the store. UPDATE (Dec '12): Inorder to be waited on or even acknowledged you have to say something along the lines of 'can I purchase this' then they pay attention due to commision, especially during the holidays! When in the store to return or exchange anything especially in the shoe department I feel like people try to pass me along to avoid a return to avoid the loss in commision. Also when looking for classic oxfords or saddle shoes, I told the woman what I was looking for the brands I shop for due to being on my feet and overall comfort needed. She asked what saddle shoes are and then I suggested to buy AGL's which are $400 shoes. I'm in my mid 20's, have the cash but do not intent to buy $400 shoes. No way, I'd rather pay off my school loans and wear naturalizers and sperrys thank you! read more

They have a great selection, and the store is merchandised well. However, the salespeople are overbearing and cut throat. You can tell they work on commission. They do carry both high end and lower end brands and have a great selection of purses. read more

This review is not directed at Nordstrom's but at the Anastastia Brow Studio. I had been going to get my eyebrows done for about a year and each time I had a wonderful experience leaving with shaped brows, a pleasant conversation and looked forward to the next visit. I went this week and there is a new woman who talked the entire time, botched my eyebrows and the tail of one is now gone. She had the audacity to pencil in my brow and use a highlighter and then tried to push me to buy them, sign up for a facial day and had the nerve to ask me what products I was using on my face because she thought it looked red. I wish the other lady would come back!!! read more

5 stars and service to boot i needed, no scratch that, wanted to get my mother a bday present, what a good son i am! shes on a headband fashion thing, so lets indulge her like the good boy i am. upon entering the store i felt pretty comfortable, which to tell the truth, was pretty surprising considering i went from the gym to the collection (pinkie up.) i though i would attract evil snootie eyes from the fancypantes, but maybe mer was in her easter best for pictures upstairs so they gave me the benefit of doubt. we perused for a few minutes in the accessories department when were approached by, and i know this isnt close to being right, sorry miss, algina, well her name was close to that (sorry miss, you were very helpful though!) and since she didnt have a name-tag, i tried my best. well anyway, she tried a few times to locate us the products in the style we sought. i give her credit for being persistence, but not overbearing, i think you know what i mean especially when you go to somewhere like this when you arent dressed to the nines. well anyway, i found two yentarific headbands which i think mom will like and my new salesfriend wrapped them up real nice with a bow and box and fancy. i bet my mom is going to re-gift the box with some junk in it to her friends, she does that sort of thing. good experience, fairish price, but you knew that for the name of the store. happy to see service met that price tag. read more

Nordstrom seems to hire clones of your best gal/guy pals and magically transform them into experts on all things related to making you look fabulous. I've never been disappointed by shopping here--people are unbelievably friendly and helpful, and they're like people you kind of wish you could occasionally replace your non-fashion-savvy friends with, simply for the auto-euphemism responses to your "How does this look?". read more

I came here for designer jeans a while back. I found just about everything I was looking for, and the service was very good. You'll just have to pay sky high prices. But I guess you get what you pay for! read more

This is just for the watch repair section. - hence the two stars rather than one. I went to resize my Raymond Weil watch strap today. The woman with brown hair said she would do it... Only for me to hear someone hammering it. After hearing quite a number of loud banging, I realized it was my watch. I went over to her and told her the watch has screw pins.... There was no major damage - it seems the links around the hammered area are a bit stretchier than others though! I am upset and cannot understand why just about any employee gets to handle high-end watches at Nordstrom. It is clear those were screw pins to turn, and if the pins are not coming out from hammering, why would anyone keep hammering without looking into it? Definitely NOT what I expected to happen at Nordstrom. I took my watch away, and as I did, when I told her she must not know the brand, she agreed. Really lacking common sense. It is not the most expensive watch in the market, but it is still expensive and had sentimental value. I recommend going to a watch repairing place right next to Lord and Taylor at this location instead. read more

I love Nordstrom! Granted, some stores are better than others but they all have fabulous clothes, a great selection of make up and the shoe department usually OOC! Only exception so far is Burlington, but I spent HOURS in this particular shoe department. Yes, it is possible. I stopped in after work, during one of their sales looking for a new pair of heels. I ended up with a really sweet salesgirl, who let me know that they were currently holding a presale for a bunch of the designers shoes that would be 40% off the following week. I tried on a lot of shoes, in search of fabulous and comfortable. Which is sometimes hard to find. So even though I had given myself a budget, that totally went out the window when I fell in love with two pairs of shoes, black patent peep toes and snakeskin slingbacks. Of course, I rationalized, I was going to get two pairs of shoes for the price of one pair. And they were both super cute! They didn't have the black ones in my size, but Nordstrom's will send you anything free of charge from another store they don't have in stock. Of course, they already had my address in the computer!! read more