I refer to this place as Japanese Old Navy. Great selection of basic clothes - tanks, tees, sweaters, etc. I really like their tank with built in bra - perfect as a sports bra for low impact activity. There crew neck sweaters are a staple of my winter wardrobe. Pricing is reasonable. Those tanks i love - only $30 Self checkout is easy peasy. Just drop everything in a bin and it all gets calculated for you by the cash register robot. Bags are 20 cents. No matter what size you choose. read more

UNIQLO - Love these tanks for summer - Women's Clothing Near Me - Natick, Massachusetts

Wide selection of clothes at reasonable prices for the quality. I'm a big fan of their linen blend shorts. They're very comfortable and lightweight. I've heard their sweatpants are great too, but I haven't bought them myself. Probably not a place I would buy the majority of my clothes, but certainly worth picking up a few of their nicest options. read more

The absolute worst. I love this store. I love the clothes. The customer service is horrible. Florence first told me she was the manager and then she actually brought the real manager Kaddy/ Katy... out to me when I inquired further. The return/ exchange policy is ridiculous. I had 3 pairs of sweatpants and 2 blouses to return prob totaling $100-$120 and I wanted to exchange for a down jacket $200 and top and they wouldn't do it. I would end up owing them money :/ ‍ I didn't have the receipt but the tags were on the items and they were never worn. The manager Kaddy of the store told me unless I have the receipt they will not exchange. Every other store can either lookup by your credit card or at least give you a lowest price credit:/ they wouldn't even do that! Also you have to return to the store you purchased it from? .... What a ridge return policy for a corporation that is supposedly helping the planet. Bullsh*t - just more corporate greed. I shop for a people for a living and constantly recommend this store. I will never shop here again. Such bad customer service especially during the holidays when they allegedly have an "extended" return policy. Wow... it was for one jacket. read more

Janice extremely helpful and knowledgeable about the products where she explained in detail. She also had personal knowledge of the products we were interested in purchasing. Bob read more

Clean organized store in the Natick mall. Love their lightweight jackets that keep you sooo warm without the bulk and it's affordable! Wish the jackets weren't so shiny but I guess it's their 'thing'. Lots of other clothing... Accessories, shirts, thermal undies, etc The past few times I've been here, there were no sales people around which is strange since they are supposed to be known for their customer service. The people at the register barely cracked a smile, maybe cause it was so hot In there?! read more

UNIQLO - Women's Clothing Near Me - Natick, Massachusetts

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While I like their affordable clothes made from high-tech fabrics that hold up well against our New England weather, it is clear they cut the corners with customer service. I went into the Natick mall store to make a return and walked out due to the long, not socially-distanced line and the one cashier trying to serve them all. Given the present COVID-19 stats in MA, this was an outrageously unsafe situation. It turns out I could not have returned the items I purchased online in the store anyways. I don't know of any other retailer that has this policy. read more

Good quality and affordable everyday pieces for outfits whether they be ensembles or one piece items!

A reminder why I always shop online. Unpleasant interaction at the cashier counter; doesnt even look at our faces, 2 word interactions just rude. In need of customer service improvements. read more

Buyer beware...their return policy is ridiculous If you don't have the receipt (which I guess is the only place you can see their policy, I assume) you can only exchange for the same item you purchased I bought a bunch of stuff a week ago and then changed my mind about 2 shirts later. I unfortunately could not find the receipt, shame on me for finally cleaning out my purse When I went into the store I started to explain to the man Kal that I couldn't find the receipt and only wanted merchandise credit or exchange He looked at me with disgust and said if you didn't have the receipt you can exchange it for another of the same item That's a ridiculous return policy. Fine, I won't shop here again. I don't think that will affect their profits from the Chinese sweatshop business model, but it makes me feel better read more

We spent over an hour in the store went to check out total came to $300 went to pay and not one not two but THREE chips on three different credit cards mysteriously would not work. They have no way of swiping a card or manually inputting the number and they refuse to ring it up on another register because the five other registers were not set up or some BS. Complete and utter waste of our time. read more

I didn't even know there was a Uniqlo at the Natick Mall so I was very surprised and happy to see one. We weren't greeted as we walked in even though there were sales associate through out the store. I was looking at some shirts, trying to find my size and not one associate came over to asked me if I needed help. They didn't even want to make eye contact. I found everything I needed on my own and when it was time to check out, the gentleman at the register was the only one to say hi. read more

Wow! I love this place! I have been buying from them online for years, now they're finally in Natick! Yay! The styles are current, fabrics fabulous and prices outstanding! It's hard to be reasonable at the store, I want to bring home so much! I always have to cull my cart to not overindulge (because it is so tempting!) read more

What can I say. I love this place and 100% of the time when I go to the Natick mall I come back with a UNIQLO bag. The design of the clothes is minimalist/simple but elegant, perfect for everyday office wear, everything is high quality and as comfortable as can be. I find myself going back and buying other colors for the same styles because they are simply amazing. The so-comfortable super stretchy denim jeans got me to go back to wearing them after years of only wearing leggings and jeggings. The constant rotation of the items so that everytime I go there is something new to try. The price is also very reasonable as there is always weekly sales and great deals to be found. The staff is also very friendly and efficient. read more

Uniqlo is my favorite mall clothing store. The clothes are stylish, well fitting and affordable. The employees are helpful and seem like they love working here. Heart place to get some clothes. PS the airstream boxer-briefs are awesome!!!! read more

UNIQLO needs to get their Customer Service game together. I lived in NYC for a bit and experience UNIQLO there. They were always so nice and helpful. The clothes always fit great and there were so many options and they were fun and exciting but still classy men's clothing. That rarely happens. They felt great and were affordable too. All wins. Then as if they were mad at me for leaving NYC every time I've been back to any UNIQLO my experience has been terrible. They seem to be growing at a rate they are not prepared to handle yet. They are being forced to import clothing from their Japan stores causing the sizing to be way off. I comfortably wear a casually fitting men's large in their flannel shirts. I look like the incredible hulk about to bust out of their current Men's Large flannel shirts. They are running out of stock so quickly they are forced to use these, I get it. But it's likely worse than not having them and just moving displays around to make things still look nice. Especially when they only have a few "Large" styles and the rest are smalls which might as well be children's sizes. This Natick store is at least comfortable in space for the stock. They had a fair amount of options, obviously nothing like 5th ave in NYC but that is to be expected. The staff are all new and haven't figured most things out yet. A lot of them can't use their POS systems yet so the lines were very long. Other staff members chatted my ear off about things UNIQLO to get my feedback as if she could do something about it. She self admitted as a temporary outsourced agent for the store. When I finally got the one item that would fit me and brought it to the register I explained I had a $7 off $50 coupon from them that I would like to apply. They told me that they couldn't honor that as it was online only. I then pointed at the words in bold "In Store Only" in the email at the top. She then said she still couldn't honor it, she was also a supervisor. I told them that she would honor it and i'm sure she would just have to apply a single item discount of $7 to make it work. She told me that her district manager told her that she can't give any discounts for any reasons. I told her to call whoever she needs to call and sort it out because it was a valid offer and I wan't going to be told no. She made me find the number for online support because she didn't know it. After I gave it to her she had another supervisor handle it while she ran around back and forth behind the register area. About an hour later they finally got confirmation that they are to do a single item $7 discount in order to apply the deal that is valid, as I mentioned they'd likely do at the start. Overall the store needs to get their game together. UNIQLO as a brand does amazing things globally with their influence to help recycle clothes for those in need and provide great products. Their staffing needs to do a 180 back to how it was a few years back. They cared about their customers and did what was right to help them. Now it's a wall of NO. read more

UNIQLO is awesome! It's sorted by their new items, casual items, and kind of a business casual dressier section. Then their denim. If your pants are over $29.90, you can get your pants hemmed for free. Mine were done in less than an hour while I shopped other stores. read more

I have terrible service from Uniqlo. When I got torn package, where from nine items four were missing and one items was dirty, Uniqlo said that it is not their responsibility. They don't want to investigate that. So you will always take a risk when place an order in Uniqlo. read more

Just took advantage of their grand opening sale, and got some great bargains. For those not familiar with Uniqlo, it closely resembles The Gap with (so far) better bargains. Great design, and quality, and staff was very welcoming. read more

I recently called there phone number, call center to inquire about a sweat pant I bought weeks ago. Wanted to purchase two more pairs, needed to know if still available. I waited for a few minutes and was told yes they are available. I drive a good distance to find sweat pants , not the same ones I bought a month ago? I ask a sales person, no help, she seemed confused and didn't know her clothes. I then ask a man, he says they were last years that I bought and the ones now available are 2015. Hm, the ones I purchased were of great quality, fabulous terry and soft and great fit. So, I've been a customer in NYC for many years , no longer, QUALITY not there, prices more expensive and no customer service. read more