If you want to be given a run for you money and have nearly an hour of your life taken from you for $35, then get your refund processed by a dude from Costco who hates customers and hates doing work. Btw he was the Sunday night shift. Costco Everett has failed in two ways: 1. processed my refund inaccurately and without care and due diligence, and without regard for customers time, while placing the burden on the customer. 2. Not hiring the right person and enough people to process returns and check out customers in a timely fashion. Myself and my compatriots spent 45 minutes in the return line today. 30 in the return line and another 15 minutes actively returning my items. Or, rather, they asked me to do half the work to return my items. Details are as follows : I arrived around 5 pm on Sunday with an injured foot in a motorized disability shopping cart to process my return in Costco Everett. There were only 2 other patrons in front of me during this 45 minute refund line from hell. One of them was already being helped at the counter when I got in line. Half an hour later the refund guy was done with the two people in front of me. Then, it was my turn. I was in a motorized shopping cart and could barely hear him when he spoke since I couldn't reach the desk with the basket in the way and people crowding around me to be helped. I gave him my Costco card, as I usually do. I did not have the receipt with me, as is usually the case, because Costco is usually fast and efficient and doesn't penalize me for not having a receipt. This has changed in the last few years. Note the following example. The man at the refund counter asked me if my items were part of a three pack. I didn't understand why he was asking about this, since there were only two orders made, one in person and one online before this moment. Since he was confused or misunderstood, I explained it was the only online order I had ever made and it was made less than 30 days ago. Without bothering to check the computer for the order, he asked me to look up the order number for my purchase. It took another 6-7 minutes for me to look this up because my internet service doesn't work well in the Costco warehouse building l, and it was taking too long for me to sign in to the Costco warehouse WiFi. Using my own internet service, I finally got the order number and gave it to him. Then, he went to look up the order. After all of this, despite giving him the order number, he took $12 off my return, claiming it was a for a discount I had received. However, the discount was applied to another purchase I had made in the same order, not the ones I was returning that day. Somehow he was able to do the effort of making sure I lost out on $12 but he couldn't take a second to look up my order, and when he did use the order number I gave him, he didn't use it to correctly assess whether a discount was applied to the purchases, and intentionally made sure I didn't get my $12. He took advantage of my situation and assumed correctly that I wouldn't argue this fraudulent act. Note the previous: I couldn't physically get close to him and argue about this, as I recently had surgery and I was in the motorized shopping cart. I also couldn't hear very well with the noise of the fans and other people having their refunds processed. Not to mention that he's already argued with me about not wanting to find the order in his system as Costco has done for the 20+ years I've been a customer. I didn't want to argue about yet another point with him while I was also in pain and unable to jump out of the motorized disability cart and get close and encourage him to do the refund correctly. Besides, there was a growing line of tired, impatient people waiting behind me because it took him 45 minutes to get through 3 customers, including myself. Costco really needs to get their act together and rehire all the people they laid off to save money. They also need to replace the refund counter management to improve customer service. This counter is the one place most people interact with a human being in Costco now that self checkout exists. If that human interaction is a reflection on Costco, which it is, it's not looking good right now. I've been shopping at Costco for 20 years, and was a self described Costco lover. No longer. To be treated this poorly (and on the regular, since I go often) is not worth my time, money and effort. Costco needs to think seriously about how they treat their customers. read more