While unloading our groceries we notice we are missing item. -I called customer services and was told to go back and go customer service desk. Came across Nicolle(Manager)- I told her what I was there for. I am impress on how she respond it was quick/very helpful! great customer service! Kudos to you! read more

Gigantic store with everything you need! If you walk all the aisles of this place, you will end up with everything that you intended to get, plus about a hundred other things. Also, everything you get will be in quantities of approximately 1 million. The service is good, the store is always clean, and they always are handing out little samples of food items. On weekends, they hand out a TON of samples. The food in the food court is super good (and cheap!) too. Good pizza, and hotdogs with a soda for $1.50. Cash/debit only, and you have to be a member! read more

I normally HATE shopping at Costco stores but with a larger and expanding family it is necessary. Costco stores tend to be over-crowded and over-run with rude customers who act like they are shopping in the outdoor markets of a third world country. Frankly, the Costco experience almost always makes me feel like a claustrophobic nervous wreck by the time we get through the check out line and back to the van. I have shopped at other Costco stores located in Chico, Santa Rosa, Rohnert Park, San Jose, Sunnyvale, Mountain view, and one in Maryland. The experience I have had in Gilroy tops them all. The store was not over-crowded and the customers were very toned down and not at all rude. The store is well organized and kept up and much more clean than any of the ones we have visited in San Jose. It was a super hot weekend when we ventured in and we were also delighted to see people wearing reasonably decent attire unlike the hooker-style get-up we normally see in the city. This is quite possibly the first time I actually enjoyed shopping and did not feel overwhelmed by the experience. We came to this Costco because we have been exploring the area in hopes of moving to a rural home. We are not disappointed by the experience we had shopping here and if we move to Gilroy we will be shopping here somewhat regularly. Even if we do not decide to move to Gilroy I can still see making the extra effort to do my shopping here even if it is a little out of the way. read more

This is the best costco I've been to in the Bay Area. The workers were nice and the gas line isn't long at all!! Wow what a difference from SJ, Sunnyvale! People are so rude at the SJ one too, but here I had a good experience and people including the shoppers are nicer here. Also, the guy when he checked our receipt put a smiley face for my son. Haha that was nice of them! The only downside to this costco is the food lines are long.. why is the line for pre-paid longer than the cash line? They seem to only take people from the cash line and make the pre-paid people wait?! At the SJ/sunnyvale locations there is never any line for food, and if there is usually it's the cash line that's long not the pre-paid..weird! read more

Cool Costco, just stopped in to get a hot dog and a slice of pepperoni. Ended up walking around to let the food settle a bit and found some stuff that my local Costco doesn't carry. They had some really nice soil they were selling there that I haven't been able to find in the LA area. Has a gas station. I love Costco what can I say. read more

I agree with Jessica up above. I run over something on the freeway and blew the side wall of one of my 4 tires BF goodridge that I had just bought at Costco about 5 months ago, paid over $230 each. Jose pro rated the tire that blow up and I paid $100 for a new tire. Jose was very helpfull. I was very happy with the way Jose took care of me and I will never go anywhere else for tires, too bad they don't do motorcycles tires or I would buy them there also. A big thanks Jose V read more

Yesterday I had the most unprofessional customer service at your Gilroy store from cashier named Corena. She was in a hurry and scanned my items on my daughter's Gold Member card. I tried to request to have my Executive member card (it was placed on top of my first item) used for my items and she didn't let me finish my sentence. She stated "it's okay, it's all the same". Again I tried to explain mine was an Executive card and she dismissed my request. I told her to stop and her reply (in a rude tone) was "No?!", should I stop?! Can I finish scanning?!". I told her I wanted my card used for my items. She became frustrated and rudely said she would have to void everything and then rescan. My response was Yes. She called out to have approval of a Void and then made a gesture of frustration by placing hands beside her head. Then as she proceeded to rescan Corena rudely stated "No one told me it was a separate transaction." Our items were separated by the plastic dividers. It was obvious Corena was not focused and in a hurry, she kept counting the items on our cart after the transaction. Corena clearly needs more training and observation of proper professional Customer Service and also be remind about her tone towards customer. The holidays can bring out the best and the worst in people. She's lucky it's not in my nature to make a scene BUT someone else might take her rudeness and unprofessional manner to a different level. If you have cameras in view of the cashiers, please look over the footage. I've attached the transaction info. It breaks my heart to give the Gilroy store a 1 star. read more

Costco - Department Stores Near Me - Gilroy, California

I have to commute to this Costco and it is so worth it. I live in a city where there are three Costco locations at about the same distance. I love this Costco. This Costco is always clean and the employees are always friendly and helpful. And they keep the same products in stock. The food court staff are always very pleasant, the food court is always clean and the food is always delicious.. And of course cheap. The Dr. In the optical department was a very friendly and professional man. His secretary was nice and helpful. I didn't care so much for the employees who help with choosing the frames, or lack of help with frames is more like it. They weren't helpful or attentive. Just not very sociable or friendly people. I haven't used their photo department but I've heard good things. This Costco is not like other Costco locations, it is far superior. read more

My family lives in gilroy and i really like going to this location because its not crazy crowded like all the other ones in San Jose. Sometimes ill get a ringer who is a complete ass (to another worker not to me but i still want to punch them for the worker) but most of the time they're really friendly. There is always room to push your cart. there is still samples and the gas line doesnt go around the parking lot. read more

This Costco is definitely worth a visit when driving through Gilroy: 1) They carry my favorite beer Poppy Jasper from El Toro Brewing Company, no other Costco store does this. 2) They are the first Costco I have seen that composts. read more

For the drivers traveling to and from the Bay Area and SoCal, yes this Costco has a gas station. Turn into Lindsteadt Way as that's the only road that heads straight to the gas station. The gas station has 3 pumps per lane -- something I've never seen at Costco Gas until now. read more

I love Costco....but I have to say....open up all the darn registers so the lines dont back up into health and beauty, books and the electronics! If you can do this it would make the customers shopping experience so much better! Keep offering those samples...! read more

Love shopping here. They have absolutely everything and in big quantities :) it's pricey but totally worth it because you end up saving money in the long run. The store is clean, customer service is great and food is fresh. They have taste samples (stations) to help guide you on wether you want their product or not. Definitely recommend coming here. read more

This is the best Costco in the bay area! In my opinion anyway. Pros: -Less crowded (by far) than any other Costco in the bay area -Lots of yummy samples served by nice people (although some of the servers are sometimes mean and seem to hate their job). -Great, high quality products. -Reasonable price for everything. -GREAT customer service! -Inside food court. -Extremely fast cashiers! Cons: -Food court lines can be long. Very very long... -Sometimes you can't find the specific thing that's usually there...like cold medicine for example. -Mean sample servers (sometimes). Even though this Costco has some cons, I am giving it 5 stars since it's customer service is EXCELLENT, the location is clean and well organized, and I am usually satisfied upon every visit. Way to go Costco! read more

Costco is Costco but This one is Clean and Rarely ever Run out of Samples like the other ones. LOL. (Samples are VERY IMPORTANT When were all shopping while hungry) ;-) Gas was $1.99 the other day and even though it felt like all of San Sanfrancisco was in line, the workers kept their eyes on the flow of traffic and had people in and out of that baby quick and Very efficient. Workers were Even walking around opening people's gas caps to speed up the procedure. ( I mean, you'd think people would have their shizz together while they've been waiting in line. Some people like to wait to pull up to the pump AND THEN LOOK for their membership cards. UGH. Get it together people or go to AMCO. ) But back to COSTCO! The one in Gilroy is The Best. Even the food court. MUCH Cleaner than any other COSCTO FOOD COURT. :-D That is all. read more

I agree with Ms Amber M. This costco is nothing like the costco in San Jose. See her review.

Clean and organized well. Friendly and helpful employees. I'm a fan of this Costco! I get gas here too when convenient, and I love that their pumps are located off to the side and away from the crowds. It makes for less hassle of getting in everyone's way when there's a line. read more

We have used this Costos often, but here is the funny part, we have never been inside the main part of the Costco. Because of the location of this Costco, we usually stop here for gas and only have used the gas station. What we have to say about this Costco is only good news, but again we are only doing this review based on the gas station. The staff here is very nice and will help you at a drop of a hat, the station is clean and well mainted, so it is everything you could ask for a gas station, they do have what you need to make sure you can get in and out of the station as fast as possible, and generally the longest time we are here is to fill the tank and wait for the receipt. read more

Out of all the Costco's I've been to, this is my favorite because the crowds are smaller, the lines are shorter and the parking is easier to find. One of the downsides is that they don't always have all the products that some of the other Costcos might have (One day, I realized after a 15 minute exhaustive search, they didn't have cashews). I am very disappointed that a few years ago Costco changed their hot dogs from Hebrew National to their own brand. It's not as good anymore. I'm also very disappointed that they changed their cashews somehow. It's also not as good anymore. Today, I had the pleasure to use the optometry department for en eye exam. It was all very quick and efficient. I didn't time myself, but I was definitely in and out without fuss or wait. They take walk-ins all the time. read more

This location really holds to Members Only ESPECIALLY when requesting to use the restroom only. US Law prohibits member warehouses excluding general public for use of the pharmacy. One would assume that using a toilet would be inclusive. Why the hell was I stopped when asking nicely for use of restroom????????? Train your folks better for exceptions. All Costcos allow proceeding forward for use of food court and pharmacy but obviously would prefer the general public to piss anywhere. Zero flipping stars!!! read more

Love to shop here. But buyers beware. If you see something you want, be prepared to buy it that day. If you decide to wait, it probably won't be there the next time you go. And be prepared to spend a TON of money, because you'll basically want almost everything they have to offer. If you get hungry while shopping, they also have a little cafe type restaurant inside. read more

After going to this Costco I totally remembered how a Costco is supposed to have a good selection of items. Costco Monterey is horrible and lacks a decent selection. I think we need to be under new management. This one was well stocked, had a lot of the items I have seen at other Costco's in the US, and has friendly staff. Definitely a worthwhile drive. read more

5 star service for this store. Just bought a recliner today, it didn't fit into the back of my SUV and they helped take it out of the box and placed it inside. read more

Came here to get a whole pizza, service was very slow, minimum Crew. Free range kids running everywhere, no supervision making a mess of the soda area and condiments. KIDS RAISING KIDS!! read more

So today I called to place an order for ONE pizza before heading to gilroy so when I get there it can be ready ,well I was told 25 min for my order to be ready I got to costco went shopping and after 35 min I had called to place my order I paid for my order and got in line to pick up the girl said 7 more min to be ready which really took like 20 more since they didnt really had put my order in the oven by the time I got there...so it really took about 50 min for my order over the phone to be ready,and I would understand if I see they were really busy but their oven was empty and even this guy which I believe is the manager there can only take out the pizza from the oven and let them cold on the table instead of cutting them....come on!!! Definitely worst service!!another lady even asked for her money back........ Poor costumer service read more

Big thanks to Jose, and the guys at Costco tire center, tire was damaged on 101 south large slit unrepairable they installed the spare for us. Tire needed was a 295/30 18w not a tire they sell at all, and damage was too great to patch Very professional , nice clean shop and great customer service. Thanks read more

Costco - Department Stores Near Me - Gilroy, California

I'm sorry I understand that the older community should have days that they be allowed in Costco early, and they already have three days. It's annoying now that Costco will be opening up early every day for them. There has been days that I have seen more older people than others. they've completely wiped out the store taking The Clorox wipes and Lysol. Very Annoying read more

This Costco sucks !!!!!!!!! The food court is good and everyone passed the first door are sweet. The "security" is ass!! So me and my cousin met up with my aunt and uncle and when we all walked in we separated Bc we just went because we wanted pizza , then they left Bc we met a friend in there and as we were leaving the "security" came up to us and said he'll let us off with a warning ???? Like??? Don't come here plz they are too strict when it's just a store read more

One hour wait for pizza today. 1 Hour. Paid at checkstand. Ice cream melted by the time pizza came. Told checker I was getting a new one. Saw runner putting melted box back on the shelf as I was walking back. Not Cool. Poor sucker who gets that next will have a milk shake when they get home. read more

Costco without the crazy lines. You can actually sit down and eat your lunch in their food court. If you live close enough to go to this Costco, I would definitely recommend it. Oh yeah, almost forgot to mention the HUGE pumpkin pie for some ridiculously low price. Don't forget to pick up a three pack of whipped cream while you are at it. read more

I usually only use the gas station there is no separate listing for the Costco Gasoline :( Costco Gasoline has some of the lowest gas prices. Wait times are long as any other Costco Gas Station. read more

Employees friendly and helpful. Great selection & price of products. Organization/Layout needs refining.

This place is great. $1.50 for a hot dog and a drink if you're hungry, or if you're at cheap as me, just go around and try all the free samples! Well, maybe not all of them, lol. The meat here is a "cut" lol, above every place else. They beat everyone else on price, sometimes dramatically. Their Orowheat bread is a real deal - 2 huge loaves for $6. To the other poster, they are actually accessible from Leavesley, you turn off of Leavesley onto that little road the old Walmart location is on (it's See Grins RV now) and go past Kaiser and Valley Medical Center and CostCo is right there. More complicated than just going off of 152? Yes. But the map information isn't wrong. read more

I'm reviewing Costco mainly for their tire department. My wife had a blowout and, as it turns out, needed to get all of the tires on her car replaced. We met at Costco, hoping they would have the tires in stock. Andy greeted us at the desk with a smile and was extremely helpful. He got us all set up with four new tires at a great price. An hour and half later we were on our way. As for the rest of the store, give the choice between Salinas and Gilroy (the two closest stores to me) it's not even close. During the week there are hardly any lines here. No waiting, no crowds, no problems. Throw in the fact that they have gas (which Salinas does not) and it's perfect. read more

I had to call Costco Giltoy store to find out that the Gas station is open till 9:30pm. They need to update their information on Yelp! Other than that.. Great Gas Prices ! read more

Awesome place! Costco is great. Nobody can beat most of the prices that Costco has for items. Costco has such a huge variety of items to offer too that you can almost not even go in there without seeing something new that you now want to buy. ;-p I have always been satisfied with the prices, the service and definitely the food in the food court! Great taste for great price! read more

The gas station is convenient. The food court, however, has been going downhill--The quality of the drinks have been diluted without quality control. The food court is also disorganized. read more

If you're in the line for food and Nona is at the register, she will take any phone call before helping the person standing in front of her. Then when she does get your order she will step away from the register with a full line of people and start helping with the pizzas. Nona clearly needs more training or sent to the parking lot to bring more carts closer. In the end I didn't even get anything, now hangry and lost my appetite thanks Nora and have a great weekend read more

Gotta say I love this place.. with a hungry husband and an 18 yr old son in the house, you can not go wrong with Costco. This one rocks.. Everything is always as fresh as it comes, and the service is steller. The only down fall and I can not deducted stars for it, over most of the check outs, there are fan, the fans have lights above them.. when the fans are on, the light ray is broken by the turning fan blades.. for people like myself that can trigger a massive migraine headache by the strobe light affect! Just watch for which register to go to! read more

My daughter went to have her eyes exam at the Costco Optometrist, Andrew Lu. They are not in VSP network so we pay out of network price. My daughter is switching from glasses to contact lenses. There are many brands to choose from. She is not sure which ones work better so she asked for a weekly disposable sample. She decided to go back and ask for the daily sample and the guy was very upset at her and was making very mean comment to her. I am very upset to hear that a professional with such education can't just say no instead making unprofessional comment to a teenage for asking. The girl at the front desk never smile and looked like she hate talking to people. Not sure how much a sample of disposable lens cost, but he just lost a whole family of customers. read more