I've been shopping at Costco for over 40 years, and this Gilroy location has been my go-to store for the past 13 years. I honestly can't say enough good things about Costco. The store is always clean, well organized, and stocked with quality products at great prices. The savings, member-only discounts, and rewards make it well worth the membership. The staff is always friendly and the shopping experience is quick and convenient. These days, I rarely shop at Walmart or other big-box stores because Costco has just about everything I need in one place. After four decades of shopping at Costco, I'm still a very happy and loyal customer. If you're looking for quality products, excellent value, and outstanding customer service, Costco is hard to beat. Highly recommended! read more

Costco - Department Stores Near Me - Gilroy, California

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Very disappointing experience at the Gilroy Costco I have been a loyal Costco member for years and spend thousands of dollars here annually, but my recent experience at the Gilroy location has genuinely made me reconsider my membership. On August 6, I purchased a $65.75 seasoned tri-tip that was packaged that day but had a "Best if Used By" date of August 8--only TWO days after I purchased it. Even more concerning, on that same August 6 trip, I purchased a two-pack of salad that was dated August 3. When I attempted to return or exchange the tri-tip, I was refused. An employee told me I should simply cook the meat and eat it anyway, despite my concerns, and essentially made me feel that I "should have known better." I then spoke with a manager and was told that the product was my responsibility, not Costco's. I have returned dated perishable items to Costco before, so I asked about the policy. I also reviewed Costco's published satisfaction guarantee myself and could not find the perishable-return restriction I was being told applied to my purchase. What bothers me most isn't even the $65.75. It's the complete lack of concern that I purchased TWO refrigerated products with date issues during the same shopping trip, combined with the dismissive way my concern was handled. I expect better from a company that promotes a 100% satisfaction guarantee and charges customers for membership. After spending thousands of dollars with Costco year after year, being told to eat the meat anyway and that this was simply my problem was incredibly disappointing. Unfortunately, this experience has seriously changed how I feel about continuing my Costco membership. read more

PSA: Strawberry shortcake soft serve available now! There's real strawberries in the jam. The strawberry ice cream isn't super strong in flavor. read more

Costco - New item: strawberry shortcake ice cream! - Department Stores Near Me - Gilroy, California

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My coworker raves about this location and it's not close to me, but since we were in the area, I decided to stop by and check it out. Well, apparently, because I no longer want to waste my money on the executive membership I was not able to go in the store because it was before 10 AM. I did not need to waste a half an hour of my life waiting to go into Costco to buy one item. I found the allergy pills I needed on Amazon for four dollars less. Wouldn't bother making the trip to this store again. read more

**October 2025: Sunday Afternoon Visit** I love Costco and this branch has some great regional things that are definitely different from my home Costco. I bought a handful of things at this location and would definitely make this location a regular stop when I'm in the bay area. There's a gas station here and one thing that I found different about this branch is that you can order from the Costco food court right at the checkout station. I will be back! read more

Needed to fill up our gas tank and stop for a restaurant gift card. Found our D-3 supplements that aren't offered at our local warehouse anymore. Picked up 3 gems all clean additive free bottles also not sold back home. Easy parking with fast lines. read more

Costco - Gilroy - Department Stores Near Me - Gilroy, California

The young lady at guest services was so rude, nobody was helping me out at the car center took forever. The worst experience ever. If you don't want to work well then don't work here at all we don't need any more mean people in this world read more

Our go to Costco. Everyone is always so nice and eager to help. Bathrooms are always clean and well stocked. Parking is like all Costco's wherein it is easy to get in and out as long as it isn't prime peak hours. We've gotten gas here a few times and it is the cheapest in the area. Overall, I'd say this Costco is definitely one of the best in terms of cleanliness, orderly and the most pleasant employees. read more

Quality/Quantity - Stopped by to check out the wines, especially from the Paso Robles and SLO region wines. If you are following, you know we just did our winery tours which started in Napa. :) The prices here are so inexpensive, especially compared to what we paid at the wineries. But of course we are paying for the "experience" and memories, not just the wine. Atmosphere - Consistent. See all my other Costco Yelps. Open 7 days a week from 9am or 10am to 7pm or 8:3pm. Plenty of parking. They also have the following departments: Food Court, Gas, Pharmacy, Tire Service, Optical, Hearing, etc. Service - Self-service. Price - Always a reasonable price. Owner Comment - Congrats on your success at this location since 2003. Congrats on all your success since 1976, since Price Club. Now you are the 5th largest retailer in the world and #10 on the Fortune 500. 876 warehouses worldwide, with 558 in the US. 1980 - IPO. 1983 - First Costco opens. 1993 - Price Club and Costco merger. 1997 - Rebrand all locations to Costco. 2024 - 132 million members. read more

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Staff is always helpful whenever I have a return or pricing request. Minimal questions asked, good listeners and always conscious of my needs. Selection is great, store is clean and organized, pricing great as well! read more

I'm giving 2 stars . When you call the phone , no one answers . It's either the phone will ring several times and when you call again , someone will put you on hold . read more

I gave myself a couple of days to cool off.. I was so upset after shopping at Costco on Sunday.. First let me say it was chaos.. It was extremely busy. Everybody was going different ways.. on top of that, I couldn't find the DINO NUGGETS or Cream Cheese.. Now I come just to purchase Dino Nuggets that's all my picky eater will eat.. I searched in chaos.. I finally get up to the registers and I was surprised there was somewhat peace, register lines were short.. Two people in every line.. I told the register helper named Amira, I had trouble finding the chicken nugget nuggets and cream cheese.. Amira, the register helper said cream cheese is in the fridge and the chicken nuggets are in the freezer.. I told Amira where did u think I was looking?? And Amira replied I don't know.. I said customer service response would've been like; it's in this aisle.. Then the register person, I didn't catch his name.. said we don't have aisles.. I just stopped dealing with this annoying conversation.. I said I pay to shop and pay to be here.. and I let them know I was going to write a yelp review.. if the employees would have maybe made sure, Costco was stocked with those items, bc I would have unloaded my cart and came back in.. I understood It busy it was.. but couldn't believe the customer service responses.. I live in Santa Cruz county and I have always had good experience at the Gilroy location, I choose to shop at the Gilroy location. A training on customer service responses could be helpful.. read more

There's some friendly, helpful people working there and some pricks. At the checkout I've had two people ( one I complained about) that grabbed my cart while I'm leaning on it just to close a two foot gap by eight inches behind the customer ahead of me. I almost lost my balance and fell the one time. They think they're herding cattle and making a difference closing a five inch gap near the check stand. I'm smart enough to advance my shit through the line without some asshole yanking on my cart. The next time that happens, I'm seriously yanking back. read more

MAGA free! Best people, best prices, best varieties. No negativity that is obvious. That GOODness!! Love Costco

Costco Tire Department - Gilroy, California Costco customers, beware when doing a walk-in at the tire department in Gilroy. On Sunday, a Costco employee told me there were no more appointments available for Monday but assured me that if I came in before opening, my tires could be installed within 2-3 hours. I brought my vehicle in as a walk-in at 9:40 a.m. expecting a 2-3 hour wait. After four hours, I checked in and was told it would take another hour and a half -- nearly six hours total! Completely unacceptable. When I spoke with the manager, Daisy, she seemed surprised and said she'd check with the workers. She later told us they were working as fast as they could. My husband explained that he only did a walk-in based on what we were told -- had we known it would take this long, we would've scheduled an appointment. Daisy mentioned that two executive members had also done walk-ins that morning, unaware that we are executive members as well. She admitted the employee should have been more transparent about the walk-in process. When we mentioned leaving a review, she didn't seem concerned and said she'd probably see it herself. When I said I might contact corporate, she replied that it would just come back to her -- which makes me question whether customer complaints are truly taken seriously. Overall, this experience felt dismissive and full of excuses. Very disappointing service from the Gilroy Costco Tire Department, especially for executive members who expect honesty and efficiency. read more

The elimination of the hand-held scanners and 1/2 the self-checkout terminals is stupid beyond belief especially when they now have 3 employees for 6 registers and they do pre-check before you even get to the register. read more

Looking for the best deal on gas in Santa Clara County? Well, get your Costco card ready. California has notoriously high gas prices due to regulations on energy which makes it more expensive at the pump. I was proud to make an intentional trip to find out Costco gas and get a low price savings while on travel. If you find yourself on 101 going from LA to SF, be sure to stop at this location. I waited almost 20 minutes but we'll worth it. There are 16 pumps and three major entry points. Stay right if you are unsure. read more

Costco - The pumps - Department Stores Near Me - Gilroy, California

It's always amazing to me that this store runs like a well oiled machine. You're almost always certain to find exactly what you want/like, however if it's an item you love-buy several as it may not be there next time. Their produce is the best around and their fresh bread is a must. I love that they have a wide variety of organic produce as well as wild caught fish. Their return policy is second to none, unless you abuse this return policy-it's no questions asked. And the big bonus their newly added chocolate chip cookies So worth the trip. read more

Costco - Department Stores Near Me - Gilroy, California

Gas pump review: drove right in on a Sunday mid-day, no wait! Cheapest gas in the area! read more

Viviana M was extremely rude and disrespectful! Came in to do a return right away, gave me attitude stating that I needed a sticker. I told her the guy in the front did not provide me a sticker, but I did inform him. I was making a return and she kept stating you need a sticker in order to return how am I supposed to know? I don't work there I've never received this kind of service at a Costco. It's always been great, but this employee is horrible. Her attitude needs to change. I hope you have a coaching conversation with her because that is no way to treat a customer. How am I supposed supposed to know your policies if your own employees at the door don't follow them how is that my fault? The lady that came after not sure if she was a manager, but I sure hope she wasn't because her attitude was as bad as Viviana. Costco you need to do better if you don't like working there find another job. read more

Great store. Also have optical center with onsite optometrist and onsite tire center. 5 stars!

Don't mind this location so far, although I have had a few experiences that was racial profiling while I paid for my items. Thought I was stealing cause of my nationality and style of attire. But nevertheless I had a few kind people that have stood out despite the mean people that are in the mix. One recent example of a kind caring heart was an employee sweeping in the back where the soda is. I had to lift heavy soda boxes into the cart, I have a hernia and I'm not supposed to lift heavy weight, Mando was close by and had no hesitation to stop and come help me. Thank you for being so selfless and considerate to help me with putting heavy items in the cart for me and showing concern. I appreciate that greatly. I know elderly sure appreciate that sort of help so much, so Mando is crucial to working with Costco. I hope they treat him well and know every worker is just as important as the other. Job titles should not be held over others as if superior. He is very sweet and people like me with a disability or elderly need helpful observant staff like him. Give Mando his credit. Hope supervisor sees this. I give 5 stars to Mando for sure but 4 stars to Costco for the shameful mistreatment I've received a few times. read more

Serendipity! I needed to fill my tank en route from LA to SF. Gas is expensive along that route but thanks to Costco I filled my tank quickly and saved a few bucks in the process. I pulled up on a Saturday afternoon and there was no waiting! I couldn't believe it. In LA there's always a long link unless you're there when they first open. A few people were waiting because they wanted the pumps with the hose on the driver's side. The thing is, the hoses at Costco are plenty long enough to reach over to the other side of the car. I guess people just don't realize it. It's much more updated than the Costo gas stations in LA. These have tap to pay and it works great! They can even pump your gas for you if you're physically unable. Just tap your horn for service. This Costco gas even has LED signs indicating which pumps are open. This Costco gas wins my vote of best Costco gas station of them all! read more

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This is my weekly go-to for so many things. Most things are less expensive than anywhere else. I also buy my tires here and get free tire rotations for the life of tires. The store is always clean and even on weekends it's not as busy as Costco's in bigger towns like San Jose. Excellent customer service as well. read more

Terrible Service. DAMAGED MY CAR AND WONT HONOR REPAIRS!!! Purchased new tires at Costco January 2023. Tire technician stated that one of the wheel bolts was stripped and could not put on the final lug nut. The wheel would have 4 out of 5 lug nuts mounted. I come back in April 2023 to repair a flat under Costco tire warranty and a different technician stated the lug nut was missing. I had a 3rd party mechanic look at the wheel and stated the wheel bolt isn't stripped, but broken off. Costco technician lied about it and I filed a claim with Costco and they refuse to honor the claim. A WARNING TO OTHERS: Costco can and will damage your vehicle and you have no recourse. They don't care about their customers or their technicians lying about damage they cause to your vehicle. read more

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I had the most unfortunate experience today at this location. I accidentally left my Costco card in my other car so I needed a temporary one. When I approached the Membership desk, I was the only one in line with four employees behind the desk and two were assisting two other guests. No one acknowledged me nor indicated they would be with me soon. To my surprise, an employee gets in the same line and was helped immediately helped by Tammy. She then proceeded to walk away and starts speaking to guest eating pizza ( I'm still in line by the way) and then starts chatting with other employees as they walked by. At this point it's 7 minutes and I finally say, "Hi, can someone help me please? I have been waiting " Tammy then points to the other employee who was helping a guest and says, "she will help you." At this point I am incredibly irritated. Tammy finally decides to assist me. She told me instead of waiting I should download the app. I told her it wasn't about waiting, it was about being ignored. Her response was a condescending tone of "okay". No I'm sorry you felt that what , just "okay " and very clear by her expression, she was not okay with my response. What is baffling to me, I was at the customer service desk. Perhaps Costco management should remind their employees what the word "customer service" means. read more

Dropped by here to get gas and a few items. Like all the other Costco's, convenient and items are fairly priced.

The Tire Center - thank you Eder and Alex for installing my new tire. My Costco-purchased tire got a nail in it. The nail was near the side and was a safety hazard so they ordered a new tire. It took 2 days to arrive and I had an emergency and would have had to travel quite a distance on the spare, the donut. The warning light was red on the dash and I was stressed out. When the new tire arrived they got me in right away without an appointment and I was so relieved. Thank you so much for the special help. read more

Came into Costco today and got lucky. I found toilet paper and hand sanitizer. Toilet paper has a limit of 1, but with the amount of rolls you get one is really all you need. Hand sanitizers were priced reasonably and I really like that it made your hands feel soft. The smaller bottle had a limit of 5 and the larger had a limit of 1. It was pretty crowded for being early in the day however I was in and out quickly. As always the staff was friendly and helpful. Getting ready for thanksgiving dinner with family and friends. 5 pound turkey even though it's not organic I know it's going to be delicious. Also had to get the ham and a couple of fixings this is not the full cart this is only the beginning. I also had a throw in a couple of pies for dessert it's good that Costco now has huge pumpkin pies.Love coming to Costco. You can always find a bargain and something you didn't know you needed. Beat the price on the bananas they're practically giving them away and they're always in good condition and not smudged. Their food courtHas a sitting area and the food here is good with good portions at a reasonable price read more

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Last week I had to transfer all of my prescriptions from Kaiser to Gilroy Costco pharmacy. As somebody who takes a lot of medication's, I thought this was going to be really difficult. I walked into Costco and asked a gentleman named Jose if he could possibly help me. He was absolutely fabulous, super professional, extremely kind, and patient with me. Today I found out he is the new manager! What a great choice you guys made! I have been in retail management for 40 years, so I definitely know what great customer service is. I now feel so grateful and confident that Jose and his team will now be in charge of my prescriptions! read more

This place is always a really good deal for gas so if you're looking for the best price in Saint Cruz K this is the place you need to go because it will always be this even if I look on an app that finds the best gas prices it's here always. Although people are very rude in driving and it Not being able to drive correctly but all in all I'll go here cause I need to and on my lunch it's a quick fix for gas read more

Getting gas here. It's great that there's 3 pump stations per lane and there are 6 lanes. So the line goes fast! And it's only $5.19 /gallon today. I wish all Cpstco had the same concept of more pump stations. read more

Love Costco. It always is a pleasant shopping experience with remarkably quality products, helpful and cheerful staff and impressive checkout efficiency with the many customers! read more

We went here to get some gas. There weren't a lot of people there so we just drove in there and filled the tank up. It went fast, though people were a little impatient at getting in and out. Partially due to the variable amounts of fuel they all wanted. I had to insert the card due to the contactless scanner not working properly. read more

Cancel your membership now. Costco is the absolute worst. I'm on my second dryer and it's been less than six months and it's broken again. They refuse to give me a new dryer because the return policy is 90 days. The first dryer broke after eight hours of me getting it. It took me another week to get the second one. Now less than six months later, the second one is broken. They want to tell me they couldn't predict that it was going to break. Costco is ripping us off. They're selling us broken appliances. Costco is like Nordstrom rack or Macy's backstage. Go to the real stores and get your appliances. In regards to their food, their meat department sucks. Their steaks are overpriced and always taste sour. And their chicken is watery and it smells rank every time. read more

This Costco is great. Usually the lines are short so it makes shopping here less stressful. The prices are fair considering the quantity and quality of their products. Once in awhile they'll have a really good product that's limited which is a bummer because then when you need it again for a home project it's no where to be found. I had a small encounter though today with a clerk at the register. The clerk had a hard time counting not only the items but also money or cash. It took awhile and it held up the line. Shoppers were getting impatient. I asked how long it would take and she said I'm ready just waiting for the supervisor but that I can go somewhere else if I cannot wait. She said it with a bit of an attitude but started to ring me up because she saw that her line was getting longer and people getting impatient. I think I've spent enough money here to be treated like a guest. read more

Is there anything more exciting than venturing into a Costco you have never been too before? For us Costco addicts, no there is not. The Gilroy Costco has all of the usual suspects. My only disappointment was that it did not appear to have any novelty local items. This is a larger Costco. It has a massive cold / frozen food selection, as well as the usual suspects. It is laid out in the traditional manner (A U going clockwise) with electronics, household items, fruits and veggis, meat/cheese, sundry items, frozen / cold foods, pantry items, and meds etc. The center is seasonal items and clothes. It is a busy location and the gas is located really close to the store so the lot is almost always crowded as is the inside. Coupled with its location in a strip mall area, its pretty packed in general. As I stated in my review of the Mountain View location, we do have some rules to help keep my Costco obsession under control: 1) NEVER EVER go in hungry. That 25 gallons of dill pickle chips is much easier to resist on a full stomach.... true story there. 2) Avoid the free samples. People seem to lose their minds with this stuff. They abandon carts with crying babies, block isles, etc all to get that tiny portion of hummus. I have been shoved aside by someone desperate to get a free piece of cheese. Honestly I have seen more dignity from actual starving people in a disaster zone but I digress. 3) Avoid the weekends like the plague. 4) See #1 5) Go often. Costco uses alot of psychology and the fear of missing out is one of them. Odd items you must have pop up then go never to return. I CAN'T MISS OUT AGGGGGGG 6) Know your codes: At costco any price ending in 0.97 means it has been marked down. Any price that is not a 0.99 or .97 such as say 0.49 means it has a manufacturers discount. and price with an * on it means its done and will not be reordered so stock up. If it ends in a .00 or a 0.88 a manager has reduced the price at that location to clear it out. 7) When in an unfamiliar city head to the Costco. They always stock local items you can't find at yours (like two pounds of single origin Kona coffee for 30.00 at the Kilaua / Kona store etc.) and have cheap gas. read more

In particular, I'd like to acknowledge the hearing aid department. We'd ordered a set of hearing aides for a family member. The person passed away before we could get them. These are a custom ordered + fitted item, they probably do not have to give a refund. But they did. They were so kind and understanding when it took me awhile to get in and take care of it. I was really impressed by their professionalism, their kindness, their patience and understanding. When I went in today, they had everything ready and got me out of there as quickly and painlessly as possible. It was kind of a hassle for them to do this, and nobody made me feel bad about it. They all smiled and just took care of it. I also got gas, ordered eye glasses, got some groceries and a snack and I have to say the entire place runs like a well oiled machine. I didn't wait long for any of it, despite it being busy. I actually commented to the manager that the employees seemed happy, like they like their jobs. She said she'd been there for over 20 years. She was smiling and didn't act bothered or rushed. It's refreshing to see camaraderie between employees + to see people taking pride in their work and doing their best. Good customer service is not that common these days. But I can tell you, Costco has it! read more

I love Costco. I don't mind the waits, the crazy parking lot situation, or the people inside that are just two feet too close or stand right in front of something you need while talking on their phones. Since moving to Morgan Hill 8 years ago, Gilroy Costco as been my go to Costco. The parking situation is never that bad and they always seem to have most things in stock (even during the height of the pandemic - I didn't have an issue with them). The selection of products is comparable to other locations with the exception of Great Oaks since their warehouse is not as large as them. They also have a gas station, but I have yet to use it as the lines are always long. If you're in the area and need something OR just want to kill time, I would recommend checking out the Gilroy Costco. read more

I like the set up here in Gilroy photo and optical in the front as you walk in. Parking sucks but the store is clean and organized however The manager Robert in the bakery and the worker Fausto were not member friendly they lacked professionalism and their communication style was totally inappropriate and aggressive ! I had to get a third associate to help me and luckily I i was able to get something as small as silk milk 60 . Thank you to Travis for helping with pleasure he brought a Forrest lift and team of three!! read more