A bit disorganized. The young staff seems to not be entirely well trained and display a bit of an attitude. I did a pick up and stood in the pick up lane. Well I was ignored (even though they saw me) until I asked about my pickup. They then said to get in the checkout line. Someone else came, and when I asked about my five separate online orders (bc a sign off was needed), they replied with a bit of an attitude. But I've also had great experiences with customer service at this store so... read more

I live in morgan hill and frequent Johnsons lumber ACE hardware often because simply put, there employees and customer service is excellent. Yesterday I had a unique problem with my sprinkler system, broken pipe in a very tight location. So I was looking for a special solution like a flexible pipe type for the repair. I asked for help and an young woman came and tried to help, I showed her the picture of the problem but she couldn't seem to find a solution so she called Mike, whom I got a couple of times on similar issues with plumbing, well I showed Mike the picture and said I'm looking for a suggestion on how to repair and he immediately showed me a solution with a special expandable slept device. Mike is outstanding if you need any plumbing or sprinkler or kitchen help. I highly recommend Mike and ACE hardware. Thank you Mike. Gino B read more

Incredibly helpful staff and outstanding service. I also appreciate the quality products they carry and the ability to get in/out quickly. read more

Terribly slow. There to pick up 4 2x4's. Half hour plus wait time. Fork lifts driving by, but no one to help!

3 stars cause theyre plant selections cool. Its insane prices though BIG ISSUE- I was gifted a plant from here that came with Millie bugs. I didn't realize it was badly infested until about a week and a half after getting it. And it's been two years and I haven't been able to get rid of the Millie bugs on my indoor plants since then. The plant from that location was patient zero. It has killed many plants since then and has made a very un manageable disease for my entire collection read more

I priced out 9 different lumbar yards and Johnson Lumber Ace Hardware had the best facia that is 2 times primed. Every where else was primed once. Their pricing and delivery was affordable. But the best part was the customer service! Marcus is friendly, helpful, and easy to get a hold of. He even called me back on his day off to answer my questions. I highly recommend this place. Just call and ask for Marcus! Cheri E. read more

I was in this store Sunday (12/7/25) with my 2 small children. We were close to the contractor sales counter and we overheard someone cussing at the top of their lungs. I would have thought it was a low class customer, however, to my surprise, it was an employee standing behind the counter. His name is apparently Marcus and he was cussing loudly about his favorite sports team. He kept repeating, "they suck dick and they fucking suck cock." Keep in mind that there were several small children present in the store in this area while this disrespectful behavior was going on. I made a complaint with another store associate I will reach out to Mike Francis on Tuesday to address this issue. Employees, of any store, should be respectful and conscious of others who are around them. If I don't receive any help from Mike Francis, I will reach out to corporate to file a complaint against this awful employee that should be fired! read more

Great local hardware store. Staffs are awesome and helpful. You can ask them for any specific hardware items, they do have it. read more

Great lumber yard - I travel 20 miles to buy lumber here rather than the big hardware store in SJ. Super helpful, particularly when you need lumber cut. The hardware side is very large with a great selection. The people there are very friendly. read more

I purchased my first EGo blower in 2021 at the Morgan Hill store, I went in to get it fixed as it kept cutting out after purchasing a new battery. When I went in, the person helping me looked it up in their system, and after a brief review, he offered to replace it with a new unit. I was completely caught off guard as the warranty had expired several months earlier. Great customer care, and I will definitely be keeping all my purchases at ACE hardware stores read more

Love this place! However, today, "Sorry about that," was the response when I inquired about recycling paint. The firm is listed as one of three places in Morgan HIll that will recycle paint. According to my telephone call to determine how the paint is to be delivered, I learned that the firm does not. Disappointing, but will not stop me from shopping there. read more

This store saves me from going to Home Depot now and then. Usually the young crew at night are not sure about anything but it's convenient. Tonight was a shock. Didn't realize they closed like 20 minutes before I checked out. No announcement, no one hurrying me, no one said anything. When I left, they unlocked the door and I asked what time they close. "8pm, sir" I looked at my watch and, "And you just let me finish without saying anything?" "Lol nope." "Well hell, I actually really appreciate that, thank you. " Today, that never happens. Some stores won't even let you in the door 10 minutes before closing. Thank you. read more

I must say every time we come for home projects we are so impressed with the knowledge the staff has in helping us find what we need. Thank you staff we appreciate you. read more

Johnson Lumber Ace Hardware - 17 screws for my bed frame I accidentally threw away. We found the exact match with help! - Hardware Stores Near Me - Morgan Hill, California

Brought car key blanks in to duplicate and they said they don't cut outside keys, but would be happy to charge $159.00 to sell, cut and program keys in stock. Unbelievable. read more

I had a wonderful experience purchasing lumber for my deck at Johnson Lumber. The staff was very helpful and provided excellent customer service. Teo placed my order and he was very helpful and professional. I would highly recommend this location for purchasing your Lumber needs. read more

This place needs to let employees know what move with a purpose is. I came in for one item; carabiner bungee cords. I got what I needed and went to checkout, wasn't even 30 seconds. There were two checkouts open and one employee seemed clueless. The other register, the customer seemed completely lost and didn't know what they were buying and asked numerous questions. Maybe they should put in self checkout. The employee called 2 times over the intercom for help in the front and no one came. I asked if they have change for $100, my item was $35. She said yes and when she opened the register realized she didn't have change and I told her I can pay with card. She said she already put in for cash. Cash registers should have at least $200 in change in the register at all times. So she called who I think was a manager up to get change. He was a much older gentleman moving very slowly. It look him another 10 minutes just to bring up change. So what should have been a 1 minute visit here, turned out to be over 30 minutes. I only bought from here instead of Amazon because I needed the product that day. From now on, I will stick with Amazon because they are cheaper for the same exact product. read more

You really kno you're not in a big box store when you come hereservixe,selections!!! Itall top notch stuff

I bought a dewalt weed trimmer and found it to be a bad design trimmer bright it back to return it and was told by a manager thru a regular worker which I thought was lame that they couldn't except the return at all now I did use it one time but just for about 2 hours what makes me upset is that they will gladly take your money but don't bother to tell you their lame ass return policy so if you ever buy something that has to do with machinery tools be aware of this lousy policy that they have in place and don't bother to tell the customer about when they are purchasing it I only gave them the one star because that's the only way to post this review read more

I didn't catch his name (late twenties long blonde hair) but right when I walked in he greeted and asked if I needed anything-- walked me directly to what I was looking for and it was a quick, easy, nice exchange. Great customer service!! The gal at the register was also great. I would definitely shop at Ace before Home Depot read more

I was in on Saturday and this young man around 5'7 I think his name was Zach looked late 20's early 30's anyways he matched my paint perfectly best customer service I ever had thanks keep up the good work ace hardware and Zach? read more

Bought a garden hose reel online that they claimed to have in stock just for them to respond it is out of stock with no attempt at when they can deliver the product. Tried to cancel and they pull out the hidden terms of purchase and some fine print on how they entitle themselves to handle such situations. I get that but we still believe there is a financial and social contract established that when I contract you to provide something today and you cannot, that you have the decency to tell me there and then or refund when you find out you cannot deliver. There is no excuse for your web site to show in stock while you have zero products in store. It is really simple tech issue and a little human support. Been shopping here for the past 10+ years and it has been going backwards to the point this point. Would love to support local stores but will never support this shop again. read more

I used to like this place. I spent nearly $7500 here on redwood for my deck and other materials. Now I'm building a gate and I want to 20 1" x 8" Fence boards and the pile of wood that they had here looks like it's been sitting here for a year and it's absolute crap. Then they have two pallets of brand new wood and I asked if I can get my wood boards from there. I had to ask the manager and he said unfortunately we need to sell these first. What a joke you would think that I'm a local resident and spent thousands of dollars here to support this business they would take care of me. But no they would not so I will never come back to this dump again read more

Terrible customer service and management. Carl, has a bad attitude and argued with us about getting an "outside " key cut , which we have had done many times over the past 6 months. He was argumentative and condescending. Got Colin, the 20 yr old manager, who couldn't get his story or narrative straight . I walked out , my husband stayed to deal with them. I didn't appreciate the attitude or arguing with us. Ever heard the customer is always right ? You guys are as bad as home depot now. Use to be our go to place. No more ! read more

I have shopped here for 22 years and sadly​ have witnessed their service slowly go downhill​. I used to favor Ace even if it was slightly more expensive than HD because it was overall a more pleasant experience. Buying water softener salt is a measure. I used to walk in and ask for 5 bags of the blue bags of salt. They would load up the salt in a cart and put it in​ my car trunk. Then it degenerated to me loading the​ bags in a shopping cart by​ myself (My years have caused a lot of arthritis​). I once asked for help and was told I had to bring my car to the front door, which I did. Now if you ask for too many bags (the number varies!)*, they ask you​ to drive to the back to get it as though you were buying lumber. It has gone from being​ an overall pleasant​ experience to being such a hassle that it is hardly worth the effort. * This is especially strange. I recently tried to buy "too many" bags of salt and was told I had to go to the yard to pick it up, so I bought fewer bags to avoid the additional trip to the back. I do not understand that business plan. read more

I went in to ace the other day to grab some stuff for my dad and honestly had no idea what i was looking for. thankfully an employee named trey not only told me where the items were but took me to them and recommended the best versions of them. definitely will come back if i need anything hardware related. :) Thank you trey! read more

Friendly and very knowledgeable service. Good quality products and tools. I always come here to buy paint and anything I need for any project. read more

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It's my first time to shop there. I was lost, but there's a employee come to offer help shortly . The store is big and have almost everything. I'm surprised that I can find something I can't even found in home-depot . Reason why didn't get 5 start it's the casher wasn't too friendly . Maybe there's something they can work on. read more

We had a problem with a purchase we had made a few months back and Johnson went above and beyond making it right. Very friendly and nice to deal with, such a refreshing change from other retailers! Thanks, Johnson! We will definitely be back. read more

I went to Ace Hardware in Morgan Hill to look at a patio dinning set that was on sale in their add paper, my wife and I wanted to see the set but there wasn't a set on the floor assembled so I asked if they could set it up and was told that we would need to buy it for them to assemble it . Ask if didn't like it could we return it and was told that the manager would have make to make that decision and he wasn't there right now and come back in a while we weren't able to that day so went the next day talked the him he said we would have to pay a fee if we didn't like it I agreed so He set a delivery date for Monday and said that someone would be calling me on the Monday before they came I cleared my day on Monday and no call came so I the store late evening inquiring about the delivery and was told that that the delivery person has Monday off I told him that they manager scheduled it for Monday he said he would notified the manager and he would call me , I never got a call from him so I waited until the next day Tuesday after 9:30 plenty of time for him to call me and I called the store and explained the person said that they would bring it right over. I got a call in some time later from the delivery driver I was in my bathroom, he told me in rude tone that he was at my door with my delivery I told him that I would be right there he was already putting my set in my driveway l opened up my big gates of my driveway and said that he wasn't allowed to enter the property to bring them in as it's company policy, I was very upset I'm 74 years old and physical limitations I said I wasn't made aware of that if I had known I would made arrangements for someone to be there to bring it in. I'm very unsatisfied with the service attitude of this store read more

Bought all lumber for my house building here. Almost always I get a same-day delivery. They have all kinds of lumber in stock.

What a great place to visit and shop. Super people working on the floor--helpful and polite. Pricing is very fair and quantity and choices of products are varied and many. I've had an experience in the past with the lumberyard...and we were very pleased at that time....but this review is for the store. Great place, feels like a hometown store. read more

Went in to copy a key and the lady said they can't copy an outside key and made up some BS policy that if it doesn't work, they're liable. What it really is, they won't copy with a key you bring in because they can't make money off of it. Laughable. read more

Solid selection. Extremely helpful staff. Completely amazed by the bolts and nuts selection. Have struggled with the limited stock and supply HD and other stores have. This ACE location had the stuff I needed for my project that I usually have to special order. Helps me get back to finishing the project instead of waiting. read more

Didn't realize it was possible to have worse customer service than home depot, but there it is. I needed some gas fittings for my dryer, and the dude who helped me was less than clueless, looking at *me* like I was the idiot. I told him nevermind and figured it out on my own instead. read more

We love this store. They help you find what you need and have more than meets the eye. The employees know their stuff and will patiently help you. It's nice to come here vs. bigger hardware chains for smaller items. *There are usually coupons in the "Value Pack" mailers too read more

Would recommend you stay far away from this place. OK, so here's the good : The checkout lanes are quick and the cashiers are friendly. Here's onto the bad: I went in there today with a simple request to have a few keys made a new locks. DRUMROLL...I was there for literally 4.5 hours because the folks in the key department have no idea what they are doing. I have to have 3 employees help me out because they were taking so long. Then, the best part is, after they were done, I took the keys they made and tried them on the new locks...Guess what? No surprise here, they don't work, NONE of the three keys they made work ... Ended up going to Lowe's, who did the same procedure in 15 minutes and guess what, all keys work and only charged me $5 versus $10 at ACE...Stay away... read more

Mark in the paint department was very helpful and really knew his stuff. We walked in not knowing much about paint, we just knew that we wanted to paint our bedrooms... and we walked out more knowledgeable and with all the appropriate materials for us to complete our bedrooms. Thanks Mark! read more

Thank goodness for Ace/Johnson Lumber! Anytime I am not sure the best way to get something done they always seem to have the answers. This is what a hardware store should be like. Very helpful staff. read more

Can you ever have too much customer service? Yes Can you ever have too little customer service? Yes - I often do. Can you ever have just the right amount of customer service? Why YES! And I received that perfect customer service today with Wendy P at the Johnson Lumber Ace Hardware in Morgan Hill California. Not only did Wendy offer her help. She also informed me that the original material I intended to purchase was wrong for my application. She presented a better option, she provided a better choice. And so to the readers of this review. Make a better choice. Choose a better option. If you can go to Johnson Lumber Ace Hardware in Morgan Hill and hopefully you'll have the opportunity to meet Wendy. Maybe you too can experience perfect customer service. Sincerely, Les read more

Johnson's Ace Hardware used to be my go-to place for building materials. But lately they are becoming as bad as Home Despot and Lows. Today I went in to get some concrete blocks, which I've bought there before. The guy behind the counter asked if I meant some sort of block with wood on top(?), then asked if I meant concrete pavers. He said they no longer carry concrete blocks, and recommended that I try the M.H. Rockery!?!? I also needed some lumber, but figured screw it, I'll just bite the bullet and go to Lows in Gilroy. Several weeks ago I went in the get some 3-step stair risers, and again was told they don't carry them!?! Really! It's a lumber yard for pete's sake! Again went to Lows. heavy sigh! read more