This group shouldn't own a store. The two team remember have zero interest in helping. They just sit behind the counter talking about food and football. The one person I asked for help looked at me like I was a bother. He had no idea where the item was and did kit offer to help. I showed him the part from the website that said they had 2 in store, he was more interested in eating his hoagie. This is why no one is in your store, people can't get help to find something and the place was absolutely empty, not surprised. read more

The worst ACE I've ever been to. When one calls they don't know common tools and aren't helpful. Most of the time they are busy gabbing with other employees. read more

The location is within walking distance if I choose to walk instead of driving to pick up small items. The store is clean, items in stock, nice people and they accept Apple Pay. read more

Great service. Excellent selection for my needs. Great price value and selection. I really like their bbq section. Lots of seasoning choices. read more

Went in today to look for a tap and die set to finish up working on my motorcycle. The store just reset some of their aisles so they helped me track down the set in a bunch of plastic bins. Excellent customer service and expertise in their store! Walt and Isaiah were amazing help thanks so much! I was able to successfully install the engine guard on my Harley! Thanks guys!! read more

Ace Hardware Of Gilroy - Tap and die set to help get some stubborn screws in the bike. - Hardware Stores Near Me - Gilroy, California

Never helpful, long wait for service, I just walked out after waiting 10 minutes for their key station. Worst service in one of the few hardware stores left in town. read more

I will take my business somewhere else where they respect women/customers. I spent 8 minutes watching 5 employees argue over who could mix me some paint, they kept pointing to one another and none of them wanted to actually do some work. Very disrespectful! If I were a man they would have done it. Why pay 5 people to do nothing? I told them this was clearly too hard for them and I would go elsewhere with all my future business. read more

They close their business earlier then posted, guy at the door enforcing this rule lacked a level of tacked and professionalism. We close ten minutes earlier than the posted hours. Which aren't posted on the store. 3 of us left out too dry on last minute things we didn't think we needed in the last minutes of their day. I do feel it's the little things that make a store some place you want to shop in. read more

Wonderful customer service. Kind and informative employees! The employees here went above and beyond to help us find what we were looking for . They also have knife sharpening for very reasonable prices(bring your kitchen knives!). Thank you to our local Ace Hardware!! read more

This is a fairly small Ace, however, the staff is super helpful. Before we took a few steps into the store, someone asked us if we needed help, since we did, he showed us directly to the correct area. While we were searching for the right brand and reading the ingredients, a different person asked us if we needed assistance. I've been in some hardware stores where the workers HIDE from you so they won't have to help. This was a nice change. For the product we were looking for, there were at least a dozen different varieties. The prices were reasonable for such a small location. There wasn't a line-we walked right up to the cashier and were waited on immediately. The cashier was friendly and efficient. This was a quick in and out transaction and I'd definitely consider coming back to this location when I'm in the Gilroy area. read more

I ordered Florel online and had it delivered to the Gilroy, CA store for pickup. I got the email stating my order was ready for pickup and went to the store to pick it up. At the store I received very rude service from the employee that worked the paint counter who was ask by another employee to help me. He couldn't find my order and said that it was probably stolen as it happens alot. I waited around for 20 minutes and another employee found it on the store shelf to be sold to anyone. My online order was paid. No apology from the employee, just rude service. I emailed the store owners to bring it to their attention. It's been two weeks since I sent the email and not even an acknowledgment that they got it. So, I will not be shopping at this store in the future. I will be shopping at the Morgan Hill store instead. read more

From my mother's recent challenges with this store and its policies: "On September 30, 2020, i went into the Ace Hardware in Gilroy to buy some of the 10-pk high energy suet cakes for the advertised price of $5.99. The man at the counter said he had not received any, but to come back on Friday when he expected to receive them. And, of course, he would honor the advertised September sale price. On Friday, the 10-pk suet cakes still had not been received. I called today to find out if they had been received and was told there were four in stock. When i asked whether they would honor the September advertised price, i was told they would not. I WILL NO LONGER BE DOING BUSINESS WITH YOUR DISREPUTABLE STORES. Disgusting way to do business. I hope your entire company goes out of business. " I hope that's helpful for other people who might be similarly disappointed. We'll certainly be looking for another hardware store in the area. read more

They are always so helpful. Amazing. I walk in and ask where is such and such (to save me 15 minutes of looking around!) and they know exactly what isle and are very helpful. Customer service is exceptional. read more

By far this shop has the most knowledgeable staff with respect to Home Depot and Lowe's. Great subject matter experts across a variety of applications.. one guy in particular, Walt is really good. I recommend this as your first stop before considering Home Depot or Lowe's. read more

Ace comes in a close second to the bigger store Plus when your on the west side of Gilroy its a lot closer read more

Ace Hardware Of Gilroy - Looking for a newer replacement part for Delta - Hardware Stores Near Me - Gilroy, California

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Kind and knowledgeable associates who really do assist every customer! The store is simple and it is easy to find what you're looking for. Prices are great and my last 2 visits really saved me a lot of time and energy to get my DIY home fixes done! read more

Exceptional customer service unlike the Home Depot. And the employees seem to know what your talking about. They have a good selection of hand tools. Lots of yard tools and plenty of misc hardware you might need for projects. read more

Walked into the store yesterday, walked past 3 employees standing around. No one asked if I needed help (I did). So I continued to the back of the store to the outside garden area for compost. Saw what I need but still no one acknowledging I was there. I walked back up to the front of the store where the 3 employees were standing in the tool area, talking. No one acknowledged me - so I said "excuse me, can someone help me in the back?" One of them followed me and carried the heavy bag up to the register for me.....but I had to ask him to carry it out to the car for me. I'm a senior and wasn't feeling well yesterday........maybe I was just in a bad (COVID) mood. read more

I have to say after writing a review back in 2018 and being upset about the cashiers I have gone back and been back since then. I was just recently there and the customer service was great and very helpful. It's nice when you go in and the associates know you and they are always helpful. I brought some spray paint one day and I knew I had some at home but could not find it. So after buying the paint of course i found my box full of paints. So I went back to Ace to return the ones I purchase and to my surprise I had the wrong receipt but no problem the clerk pulled my invoice up under my account and was given a refund. It saved me time from having to run back home and find it. Super helpful staff..! read more

A sales associate / cashier named Joseph is the rudest employee I've ever incountered.. Upon my exiting the store, Joseph immediately insulted me. Joseph has poor customer service skills. SERIOUSLY take the time out of your day and attend a sensitivity training class. read more

Called ahead of time to see if propane was available. A nice man answered the phone and answered all my questions. Got to the store, he did my transaction, helped put the tanks in my car, we virtually hugged, I was in and out quickly. My bad for not getting his name, but I'm am grateful for the kindness and smiles. read more

I would like to commend the staff at Ace. All staff there are always willing to help customers. Thank you for being one of few stores welcoming customers and helping them in their projects read more

It never fails; every single time I go to this Ace the customer service is amazing. The people working here must truly like their jobs. Thank you thank you for ways being the best. read more

Super helpful staff. Great selection for a neighborhood store-- helps keep me from making the long, sad slog to Lowe's or Home Depot, where you can never get help and the prices aren't much better. Example: I needed a ball bearing. That is, a single ball. I walked in, was quickly greeted by a knowledgable clerk, told him what I needed, and he walked me immediately back to the precise drawer that had what I needed in it. Such great service! We are blessed to have this store in such a convenient location with such an excellent, helpful staff. read more

I am giving this place 5 stars because of a kind employee that works there. I stopped by today and was insulted a few times by a rude employee who laughed at my questions. You could tell the kind employee felt really bad about the comments and tried to makeup for them even though I didn't complain once about my treatment. I just want to say thanks being a good person. As the for rude employee, I wish you get the help you need. You obviously aren't happy in life and need some kindness. read more

Much gratitude for this Ace for saving me LOTS of money because Tony was able to show me how to replace the battery for my Prius "smart" key that seems to be on its last legs. He told me I could buy two at a time--just what I will need soon. Their employees are exceptionally knowledgeable and helpful with one painful exception and reason for its four star rating. Last summer I called ten minutes before they were closing and the person answering the phone told me they would be open so we rushed to get there and arrived just in time to see their clerk lock the door right in front of us. Their worker looked at us pointed to the hours posted on the door then turned away, while my husband admitted we were not there on time, I felt they should have told me not to go if we were going to be one second late, it took me a long long time to go back. This store has a great variety of hardware and tools so you usually will find everything you may need for small fix it jobs. Unlike large warehouse stores, they sell individual supplies for many parts so you don't need to buy a whole bunch of bolts when you only need one. They have special ordered things for me when I needed unusual parts and if you enjoy browsing hardware stores this is a place where you will find some great deals every time you visit. read more

I think this place is pretty great. I live only about 3/4 of a mile away and it's so easy to swing by when I'm knee deep in a project. It's a smallish location and they don't carry nearly as much inventory as their Morgan Hill counterpart, but for your basic construction necessities, it'll do. I have gone for various types of tape, hose nozzles, wing nuts, electrical wiring, and probably several other things over the course of a single weekend. The staff is super friendly and will show you exactly where the item is if you're unsure. And there is typically a ton of parking in that lot. read more

I've always taken this store for granted. It wasn't until a recent visit I realized how great this Ace hardware actually is. Staff is always friendly and very helpful most importantly. I had to get a new key copied onto a blank and they did it for $1. Amazing service for the price if you ask me. It's also a plus that it's nearby my house. I've never had a problem finding something, they are very well stocked. read more

Been here dozens and dozens of times over the years. Can't even get both feet in the door before someone is asking if I need help. They've always had what I needed and more. First rate customer service every single time. I appreciate the fact I have such a great store so close to home. Outstanding. read more

From the first moment, these guys were extremely helpful. I called the store looking for a particular sink hose that would fit with a water filter and espresso machine. Zack took care of my inquiry over the phone, was very friendly, knowledgeable and accommodating. After expressing my troubles with getting our espresso machine running, Zack told me that I could bring the unit straight into the store where they would set it up and get it running for us. What a God send Zack and the staff at Ace were! We were having issues with our machine for several days and they ultimately took care of everything for us! Easily a $500 job turned into $30. Zack and his fellow staff humbly shared their knowledge and skill basically for free. These guys have offered the best customer service I have ever experienced in a department store. I can't see myself going anywhere else but Ace hardware for my appliances from now on. Thank you for helping us on a dire project. We simply couldn't have done it without you. read more

Outstanding customer service. We met with Paul and he helped get a part to my trailer before it was purchased. I have never been the biggest fan of ace hardware, but thanks to Paul, I have the greatest hopes for the future. read more

Place has gone down hill. Use to be you are greater by a clerk who would bring you to what you needed and made sure it was right. Now they walk you over to the area and wave their hand and disappear. I will not pay 25-50% more for things I can find at Home Depot in my own for this lack of service. read more

5 Stars for Customer Service. They don't always have exactly what I need, but they carry some of the smaller hard to find hardware.

The employees are really friendly here. I'll stop in if I need some spray paint or maybe some nuts and bolts. The selection is pretty large. However the main aisle of the store does feel slightly cramped. The friendly service and ability to find an employee well out weighs the price being slightly higher than Home Depot or Lowes read more

Fantastic service in a great location. I was walking in and I saw Walt out front with a customer helping him find the right fasteners for his car before they were purchased. Who does that nowadays!? The store is small but they got what you need. Recommended. read more

Ace Hardware Of Gilroy - Service beyond the front door! - Hardware Stores Near Me - Gilroy, California

Very helpful, willing to look things up, if you need. Will be willing to order etc...Convinently located. Parking ample, for a small hardware store it fits our needs. read more

Needed to get a transponder car key cut onto a blank I already had. After striking out at other stores, Ace was able to do it quickly and at low cost. This store is out of the way for me, but I'll be going back based on the great service today read more

Stopped in today for some water softener salt. Needed three 40lbs bags. But, I never had to lift them until I got home! I forgot the gentleman's name but, he loaded them into the cart in the back of the store, dragged the cart to the cashier. I paid for then, he dragged it out to my truck and loaded there. Very nice! Been there a few time, always a nice experience! Thanks. read more

Great hardware store for all your local needs. Staff are always super helpful and friendly. Definitely worth spending the couple extra $$ here when you're looking for that specialty part......compared to endless searching at the big stores :) read more

super nice and friendly people, def not a big box where are the people to help me? place. you can aways get someone fast to help you find what your looking for. it really is great to get a little personal attention everyonece in a while read more