Customer service need experince personnel not new and employees who have little or no lnowledge. My miltary discount was not working and following their instructions to re log in also did not work I got back in line, waited 20 minutes only to be ignored as they called up people behind me in line. Sad. I left and will not shop Lowe's period. Sad. read more

This is a big store with a better selection of goods "IMO" than that other hardware chain store. I was pleasantly surprised when I spied gas riding lawnmowers in front of the store. "Now I know where to go when mine gives up the ghost, but I digress, I came in to get tie downs, rope, and plastic covering to secure a mattress I put in my truck bed..... I walked up to an employee and asked him if he knew where I could find the items I was looking for. His response was immediate... Isles three, five, and 13.... Now that's what I call knowing your products and store!! I can't tell you how much time he saved me "probably at least an hour" trying to find the product on my own. Bottom line I was very impressed by their customer service and the availability of products some other hardware stores don't have. read more

See all

My consultant for a shed with installation was very unprofessional. She first said I needed a 3 feet clearance all around the construction of the shed then she changed it to 6 ft. When I questioned her she never called me back. She left a nasty email telling me that maybe I should have another company install my shed. I read the instructions it clearly stated 3 feet not 6 feet. I found Rebecca Ramos to be very unprofessional and non responsive. I will not ever purchase anything from Lowes in Gilroy. read more

I went to Lowe's to purchase a padlock this afternoon. I tried to get my Veterans discount at the self check counter. After fighting with the pay station for about 3 minutes with no luck, I asked the sales associate for help. She was not at helpful, since I interrupted her playing on her cell phone, and she just sent me to the service desk to check out. Lowe's makes it very difficult to get the Veterans discount that they offer. This isn't the first time that I've had this problem at The Gilroy, CA Lowe's store. I never have any problems at Home Depot like this. read more

My 73 yo husband was in Lowe's yesterday buying some cinderblocks and wood. Bruce (store employee) asked him if he needed any assistance and was very helpful Picking out the wood as well as loading it into the truck. Thank you Bruce! read more

Terrible customer service. I called, and i was super nice, and both the woman and man that "helped" me could care less about people, had an attitude from the word "hello," and were probably hired by robots. Bought a washing machine from Lowe's 2 years ago today. It's already broken. And of course they literally don't care. Never shopping at this Lowe's again. read more

Worst. Experience. Ever. Please do not shop at ANY Lowes. I had an appointment with Maria from appliances to help me with the return of my refrigerator that stopped working 6 months after I bought it. She told me to get there between 430-5 I got there at 425 the extremely rude associate at the customer service desk roller her eyes when I asked if she was in and said yeah she's back there....... ok. Waited 30 minutes while the appliance employees paged her numerous times come to find out she left early that day! Lowes credit services ended up refunding money to a card that I reported lost or stolen MONTHS before I even requested a refund and are basically telling me now there's nothing they can do. They picked up my refrigerator and have done absolutely nothing to try to make this right. read more

Bought a Midea Dishwasher pre-black Friday. Wasn't working on install. This Lowe's has been absolutely horrible to deal with. First they tried getting me to pay them to deliver a new dishwasher (which, I did once before they just failed to deliver on the *functioning part of this agreement). They won't bring me a new one sighting the need to confirm the serial number in store (fascinating to itself). Needless to say I won't be buying ANY appliances from here in the future and now that they're forcing me to go purchase another dishwasher, I'll be taking my business somewhere else and likely not Midea brand either. I think I can summarize their customer experience belief like this - "we don't care." read more

Bought a Christmas tree at Lowe's because the place where we used to cut our tree in SJ was$100+. Ridiculous! The trees at Lowe's looked great and I assumed fresh because they had just come in to the store. Well, now, I assume, not so fresh because after 2 weeks the tree is crisp and browning. In the past, I've thrown trees that were fresh in the backyard two weeks after Christmas and they were still green and the needles pliable after staying in the backyard for a month. Just be careful getting your tree here. read more

I bought a microwave on line and went to curbside pick up. Put all the required info in and no one came out!! Called the store. No one answered. Had to go into the store to get my item and that took forever!!! Bad bad service! read more

My poor experience is not specific to this store but rather their corporate customer service. I own some rental property and have purchased appliances from Lowes along with their extended service contracts. Their people don't seem well trained and their back offices systems seem antiquated in that they cannot differentiate between the appliance and service contract owner, and my tenant who needs to actually schedule the service at a time that works for them. Furthermore, you cannot get to a person, or escalate to a manager as their phone system just will drop you if you do not select one of their predefined prompts and their are NO prompts to get to a human, much less a manager. read more

Faults advertisement. Buyer beware. Do not come to the store. The online selection will show you that there are products in stock, but when you get here, the product you drive over 50 miles to get is not in stock. The only option the managers will give you is to buy something that's twice the price of what you actually came for. From $279 to $589. The managers will do nothing to help with that. Even though it's false advertisement, they said call the district and file a complaint. And someone will come out and talk to us about it. Buyer beware, this store is a scam. And the managers are absolutely useless. read more

Lowe's Home Improvement - The product they said they had in 6 in stock. The one I drove to get. - Hardware Stores Near Me - Gilroy, California

See all

Great service and products. Produces in stock with good pricing also they have friendly staff

DO NOT BUY A PROTECTION PLAN FROM LOWES ITS A SCAM. Two year old refrigerator broken and can't get a hold of anyone. Finally at 8pm I get a text message saying see you tomorrow and I didn't even know who it was from, and it was a repair person from the protection plan giving me a 12 hour notice he would be at my house. I don't think so. I will never shop at Lowe's again. read more

Went into Gilroy Lowes to purchase a washer. At least 3 desks with paperwork on but no sales people. we pushed the button for service and the PA called for someone to come to appliances several times. we waited and waited and finally some one not from the area came in and asked if he could help. He said he wasn't from the Dept but new enough to help. As we were talking the sales person, I believe Jose, returned and didn't intervene at all. Didn't seem interested at all. We walked out and went back to Home Dept. who was excellent. read more

I used to choose Lowe's over Home Depot, and still prefer them for some things. Their refusal to honor craftsman tools warranty though is the latest chapter of Lowe's loosing their regulars. craftsman brand mechanic tools used to be the best for a certain price. largely due to the warranty. but now when you take something in that you bought, there at the same exact Lowe's, that doesn't work, they point to a sign that says call craftsman. total BS.. I won't be buying anymore items I need to depend on Lowe's having integrity or honor of a warranties promise. They change the rules after a purchase is made.. see the new sign posted in a place where you dont get to see it until it's too late.. at the customer NO service desk. so far Home Depot does honor its warranties. if they stop, Ace hardware or Amazon is the last hold outs without spending Snap-on prices. read more

Lowe's Home Improvement - Hardware Stores Near Me - Gilroy, California

Second time I've given up on Lowe's during a simple transaction - first was waiting for someone to show up for blind cutting (30 minutes and no one ever came) - second one was today getting a price match with Home Depot. None of the kids upfront could figure out who to call so after 10 mins I just left. Home Depot is way worth the extra drive - they are so much better equipped to handle my business read more

Jose and Matt were super helpful when it came to getting my family and I 's holiday shopping done and they did it with such a nice and positive attitude! Jose helped us get a brand new oven ordered and delivered and Matt helped with finding appliances in store!! Great customer service. Thank you Jose and Matt! You guys are awesome read more

0 STARS: where do I even begin....we purchased $10K worth of appliances. We set up a delivery day and time online. We received a phone call stating one of our items would need to come from a different store but nothing would change with the date and time of delivery....NOT THE CASE! They changed the date and time of our delivery from a Saturday to a Monday. When we called to explain that this wasn't going to work they told us that that was the day it was going to be delivered and we couldn't change it. So...we canceled the order! Should have ended there but there was one item that we wanted that we couldn't get at Home Depot(for whatever reason). We ordered the item we needed and set a delivery date. We ordered everything else at Home Depot. On the date of delivery I was home from 8-12....no call, no update, no nothing. We did receive a text the day before confirming the time slot from 8-12. I went online to check the delivery status around 10:30 the morning of delivery, it still stated 8-12. I rechecked online at 11:45 and they had changed the time on the website from 11-3! No notice, no call, NOTHING! I began calling the store....I called over 10 times before someone answered. I called the 800 in the meantime and a callback from them was 2+ hours. Long story short, they never showed up, they rescheduled for a 12 HOUR TIME WINDOW the following weekend! When I voiced my displeasure they basically told me they didn't care. Corporate didn't care either. I called multiple times to get help and they basically told me to cancel my order. That was their resolution. DO NOT BY ANY MEANS BUY YOUR APPLIANCES FROM THEM! This is your warning. The delivery company is shit! read more

Ray was super helpful and went above and beyond to help my wife and I buy a new fridge, washer and dryer. He even went back to the warehouse to double check if the items were there even tho they were in stock. It was amazing he checked because they weren't actually in stock so we went with our back up option which was available. Thanks so much Ray! We were able to schedule a delivery and installment a week out from yesterday. read more

See all

Lowes sold us a cracked toilet but it was a hairline fracture so we couldn't even see it. Then after we had our bathroom floors redone TWO times bc of the leaking water issues that were initially believed to be due to a faulty rubber ring, but weren't. They did nothing for us except return the toilet. And yes we purchased all the flooring from them- which they loaded the wrong pallet on our truck and that wasn't realized till we got home- had to go back- it was a heavy load- they then charged me for the right pallet and took days to refund the wrong one- not my fault btw! And it wasn't a cheap order! All of them! We go to Home Depot now and have not been let down yet. read more

Terrible customer service. When I walked in, on the right at customer service was 2 people and at the desk to the left was 4 Employees chitchatting, Looking at pictures on their phones and talking about their weekend. I showed them a part I needed and 2 didnt say anything, and one girl shrugged, the other just said she didn't know. What the hell are they getting paid for of they won't help customers at all. I started walking down isles and saw 2 employees chatting at the end of the isle, started walking towards them, made eye contact then they walked away, rude. Then I found another employee and asked him, there were other people waiting also. So he called 2 times over the speaker for the person in that department. About 10 minutes later they finally came. read more

Horrible Service had to wait in the heat of Gilroy using Curbside pickup for like 15 minutes - i ended up just going inside and looks like they were just chatting when i got to the inside pickup area. I was then told they cancelled one of my items as it was sold before I got there (I purchased it just two days online before I had to pick it up). read more

Nice guy works in the door department, but I would never use Lowe's cause I can't get a hold of anybody on the phone. I've made several attempts to place an order and finally resorted to just emailing the person to tell him to call me. You can't get through to an apartment there's no option for extension, when you just get sent to customer service, the phone rang for five minutes and I hung up if you don't go here. read more

I recently purchased a home in Gilroy. I decided to add wood lament flooring over the carpeted areas in our new home. They had a wide and well stocked area for there flooring products. I was able to purchase everything I needed that day all in stock. This store is super clean and well organized. There tool area is awesome. Huge selection of power and hand tools. Also got a great new grill for the backyard. So far no complaints been there 10 times in the last week. All the employees I interacted with were very friendly and helpful. I feel Lowe's is more geared for the customer not the contractor. read more

Went in knowing exactly what kind of microwave I wanted (with the link to Lowe's website and everything) and left after 45 mins of waiting. Only one person was ahead of me in line and after 30 minutes of chatting away, the guy who was helping them leaves to do god knows what. As I waited for him to even return I saw other employees walking around on their phones and they did not offer to help. So frustrated at the lack of customer service I ended up leaving. Ended up buying the same microwave for a better price at Best Buy around the corner. Do not waste your time here. read more

I went to Lowe's today to look for a gas stove for my 85 year old mother. I explained to the sales lady what i was looking for. Something with electric gas shut off in case she leaves it on. Instead of just trying to help me, her first question was well did you google that information. I get google is amazing, but you would think this is your profession. You work in Appliances isn't it your job to know these things. So rude. Took my business of Home Depot. She ended her conversation telling me well google says whirlpool and samsung. So she had to google that information? How do i know if that's even true. She's going off the information she gathered from what search engine? read more

I know, I'm not the only person to complain about the service at Lowe's but GOOD GRIEF.......I spent at least 5 hours on the phone with them today trying to buy a refrigerator!! You'd think a customer would get....customer service? Ah, no. ENDLESS hold while the music screeches, the loop of press xx for xx.....being disconnected and NO ONE to actually talk to, to answer a question/resolve an issue. After spending all that time, buying the refrigerator which was IN STOCK, the guys who went to pick it up were told, "no, nothing here in stock. It SAYS there are 2 in the store, but really there aren't." AND try to reach the store manager to help sort it out..... read more

Worst Lowe's I have ever been to. I stood and waited 15 mins to get a chain cut. No one came I had to go and search for someone to get a hardware person. Some joker came and called for Jose. So I continue to wait and still no one came. If you want to go here and receive terrible customer service. Be my guest I will never return to this store. I am a person that rarely leaves a review... I am today because this store seriously fucking sucks! I hope corporate store sees this review and makes some serious adjustments. read more

Zero stars for Lowe's!!! The customer service is horrible. Employees are rude and short with you. If they don't want to work they should have stayed home. I'll be shopping for my home improvement supplies at other stores from now on. read more

Lowe's Home Improvement - Hardware Stores Near Me - Gilroy, California

On Feb 7th, I purchased a new refrigerator for Lowe's. They had it delivered from a third party the following day. When I plugged it in after removing all of the tape and wrapping, I noticed it made a funny sound in the top freezer compartment. Sounded as though the fan motor behind the back wall of the unit was rubbing against the plastic cover. I called the store but could not get anyone from the appliance dept to answer the phone, so I drove to the store and spoke with a guy who worked in that department and made arrangements to have another one sent to my home. The next day a truck picked up the unit and said they had to take it back to the store to verify that I sent it back before a replacement would be sent to me. A few days went by and nothing. Again I called the store and no one would answer the phone in the Appliance dept., so again I drove back to the store only this time I spoke with one of their assistant managers, Jordan. He said he would make arrangements for another unit to be sent to me the following day. That didn't happen. A few days later I finally got a replacement, only to find that the replacement was defective as well. Dented on the side. Again I went to the store and spoke with yet another assistant manager who said he would replace it again if I wanted. By this time I only wanted to get the amount I charged on my credit card put back on my card. The manager said that they had to receive the refrigerator back to the store before that could happen. So today they are going to come and pick it up. Now I have to make sure on my next credit card statement that I was given the credit.I wasted 9 days, three trips back and forth to Lowe's, and still no new refrigerator. Talk about frustrating. The managers I delt with were very accommodating but the end result is they have poor customer service. Very frustrating process when you need to exchange an appliance. I will continue to shop their for items other than an appliance. read more

Let me start off by saying my experience was in the appliance department. The manager George is a gem of a human! Down to earth, easy to talk to and very friendly. I came back three days in a row needed help with my kitchen appliances and putting together the right bundle. George was patient with me and made sure I walked away happy and very satisfied. Lowes has a great employee and more importantly manager! I plan to go back and get a few more items in the near future. Thanks again George! See you soon! read more

I was ready to give this Lowe's the highest rating for their customer service, but after this debacle, only 2 stars deem fitting. It's been a two-month long battle for three measly plastic containers... why? SO and I came here back in early April just browsing, when SO found a couple of plastic containers (think large tupperware for storage). He looked through and found one out of the three containers intact, while the other two were either broken or missing a wheel. Luckily, a guy named Joe walked past, and he was able to help us. He brought us over to Gale (Gayle?), a red-haired woman over at the appliance area to help us pre-order 2 more of the containers. She was great, super helpful, and we were told we would be getting a call in two days when the order is shipped to the store. We left the store, excited for our items. Two days later, we received no call, but since this Lowe's is on our way home, we stop by. We looked for Gale, but were told she wasn't around. So we showed the person helping us the receipt. "Oh, I don't think those have arrived yet. We will call you when they do." Two weeks go by, still no call. We stopped by again, and the items were there now. Yay!... except when we saw them, they were damaged! We left, dejected. It's been a month at this point, and I'm annoyed, so SO went into Lowe's by himself to ask for the rest of his paid-for items. He was able to find one. As he walked out, whoever he talked to accused him of stealing because it's been such a long time since our initial pre-order, that we probably already received these items and are just coming back around to get more (??). WTF Now it's mid-May, and we go to Lowe's to look at flower pots for our front yard. At this point, the receipt SO kept for the 3 storage containers is so faded, it's almost impossible to read what we bought. This time, we go to Customer Service and ask for a refund on the third storage container. Emmanuel helped us out as we explained our story to him. He confirms the containers that were suppose to ship to their location still haven't arrived. He was able to give us the refund, which we used to purchase our flower pot. Never relying on Lowe's for anything ever. read more

Review is for Mike, the Assistant Manager. We recently ordered a shed from Lowes.com. We received an email and with a tracking number that told us our package was going to get delivered on Saturday 06/20. We received an email stating the package was delivered which was incorrect. We looked outside to find nothing. When we called the 1800 for Lowe's, we waited 45 minutes just for the first representative to hang up on us. We called again and we were on hold for another hour and the representative told us the same wrong information we already had. At this point, we were pretty upset and drove to this Lowe's. We were helped by Mike, the assistant service manager, at the customer service desk. Upset, we explained everything to him. He was very sympathetic with out situation and explain unfortunately he wouldn't be able to get in touch with the vendor who is shipping our shed and promised to follow up with us on Monday. Monday he called back as promised and gave us all the information we were looking for. He even provided phone numbers in case we needed to get a hold of someone at the freight company. Mike went above and beyond to make sure we had all the information and our concerns were address. We appreciate him doing his due diligence and taking care of us. read more

Curbside pick up is a joke here. Totally understaffed, nobody picks up the phone when you pull up to their pick up spots and therefore all you see is empty cars in these spots because everyone is inside trying to get their order. They're already saving money with the auto checkout counters so you would think they would devote more staff to online orders. This is the last time I'm giving them my business. read more

A week later and hours on hold now increasing my issue was not resolved. I will never buy on line from Lowes again as their service is awful. I am out several hundred dollars with a piece of furniture I can't use, I can't return, I can't throw away and Lowe's answer is still that they cannot get through their 3rd party vendor. I don't think Yelp reviews are useful with companies like Lowe's because I doubt they care. read more

Lowe's Home Improvement - Broken pieces and yet I could not get it returned or even someone to call me back - Hardware Stores Near Me - Gilroy, California

See all

I have been in Lowe's countless times and encountered average service. Today I went in to purchase a security door and was approached by Roy who was attentive, helpful, knowledgeable and polite. Thanks Roy! read more

Horrible costumer service and we can't get a hold of anyone at corporate!! Compliant email in photos read more

See all

I have bought several appliances from Lowes over the years. I am a general contractor and replace the appliances, vanities, cabinets in the homes and buildings we work on. Additionally, we use Airport Appliances, Inc., in the office buildings we have renovated over the years. So, I am a more frequent buyer of appliances than most, and usually the high-end ADA compliant type. Over the last few years they have gotten outright horrible to deal with from their delivery personal to their service on missing or defective items. I have never returned an expensive item or delt with a costly return. But have had their delivery truck hit and rip out the gutter to our garage, (with him on video and witnesses). And they denied it. I have had to buy water lines to a refrigerator even though I informed them I do not need it. And then get flack about returning it. I have also received a $750.00 tool box with no keys to lock it. Moreover, it was missing the matts that line the interior except for two, it was dented and scratched up in several places, and I wrote that on the shipping receipt. I also went there eight times to try and get the key to it and they finally told me to call craftsman and get it myself. I will never buy anything from them again. read more

Was in the Gilroy store 06/10 between 7 7:30 am. Needed screen for my patio door. Looking around in the window/ door department I didn't see any rolled screen, a man was at a desk in front of his computer, so I approached him. The look and his attitude was not by any means customer friendly. It was like such a burden and how dare I interrupt his time. I did finally find out where the screen was, other side of the store. No thank you, have a nice day or anything... instead of purchasing anything I went to customer service and asked for the mgr. Told the asst mgr what happened, didn't buy anything. He said he was going to talk with him. We'll see.... Tell that guy in windows and doors, if he hates his job that much, quit! read more