This group shouldn't own a store. The two team remember have zero interest in helping. They just…read moresit behind the counter talking about food and football. The one person I asked for help looked at me like I was a bother. He had no idea where the item was and did kit offer to help. I showed him the part from the website that said they had 2 in store, he was more interested in eating his hoagie. This is why no one is in your store, people can't get help to find something and the place was absolutely empty, not surprised.

The worst ACE I've ever been to. When one calls they don't know common tools and aren't helpful…read more Most of the time they are busy gabbing with other employees.

I live in morgan hill and frequent Johnsons lumber ACE hardware often because simply put, there…read moreemployees and customer service is excellent. Yesterday I had a unique problem with my sprinkler system, broken pipe in a very tight location. So I was looking for a special solution like a flexible pipe type for the repair. I asked for help and an young woman came and tried to help, I showed her the picture of the problem but she couldn't seem to find a solution so she called Mike, whom I got a couple of times on similar issues with plumbing, well I showed Mike the picture and said I'm looking for a suggestion on how to repair and he immediately showed me a solution with a special expandable slept device. Mike is outstanding if you need any plumbing or sprinkler or kitchen help. I highly recommend Mike and ACE hardware. Thank you Mike. Gino B

I priced out 9 different lumbar yards and Johnson Lumber Ace Hardware had the best facia that is 2…read moretimes primed. Every where else was primed once. Their pricing and delivery was affordable. But the best part was the customer service! Marcus is friendly, helpful, and easy to get a hold of. He even called me back on his day off to answer my questions. I highly recommend this place. Just call and ask for Marcus! Cheri E.

Customer service need experince personnel not new and employees who have little or no lnowledge…read more My miltary discount was not working and following their instructions to re log in also did not work I got back in line, waited 20 minutes only to be ignored as they called up people behind me in line. Sad. I left and will not shop Lowe's period. Sad.

This is a big store with a better selection of goods "IMO" than that other hardware chain store. I…read morewas pleasantly surprised when I spied gas riding lawnmowers in front of the store. "Now I know where to go when mine gives up the ghost, but I digress, I came in to get tie downs, rope, and plastic covering to secure a mattress I put in my truck bed..... I walked up to an employee and asked him if he knew where I could find the items I was looking for. His response was immediate... Isles three, five, and 13.... Now that's what I call knowing your products and store!! I can't tell you how much time he saved me "probably at least an hour" trying to find the product on my own. Bottom line I was very impressed by their customer service and the availability of products some other hardware stores don't have.

Nice location and was empty which is surprising. A friend and I had to get some drill bits for a…read morehome project he had. Typical Home Depot and everything was where I expected. Surprised no one was around and did not see any workers who are generally good about greeting. It was evening but not late...Star off for that as there should be someone walking the floor no matter what. Price is price, if you need it, you will buy it. I do hate that California Home Depot's have everything locked up because there is so much crime in California...

Over all good customer service! The parts i was looking for…read morethe repair of kitchen table was hard to find it but the guy working there helped to get it fast.

I stopped in there looking for some rv related items. I found a nice inverter, air compressor/jump…read morestarter combo, and a spare tire holder. John, the person working at the register was very helpful and even informed me that the purchase qualified me for a free set of four ratcheting tie down straps, which I can always use. I appreciate good service such as I received at the Gilroy Harbor Freight Tools. As always, there are some good items to be found there for affordable prices.

I've never bought anything major from here, but good for stocking stuffers. Micro towels,…read moreflashlights, gear ties .. lots of usual household things that work great for gifting. Nice staff. Clean store. Lots of variety.

Chappell's website claims "FREE ESTIMATES on all well services"…read more Don't believe it for a minute. I called them for an estimate to look at and repair my under- performing well pump. They sent a guy out, then mailed me a "service call" invoice for $178.20. After I sent them a letter concerning this issue, they stubbornly insist I owe them the billed amount. Be sure to double-check their math on any estimate from them. Discovered several "errors". One guess in who's favor... No resolution after 2 months, and still receiving billing invoices. Unfortunately, they are currently "the only game in town", and take advantage of that. Given a choice, I would NEVER call them again. Don't make the same mistake I did. Negative 10 stars if possible...

I have worked with Chappell before and it has been fine, I have been living on houses with wells…read morefor years. In this case, we moved into a 1999 house that had no above-ground water tank or booster pumps. I needed all that installed, plus a separate electrical panel for the boosters and also, a manual transfer switch in case of a blackout. Randy was my rep this time and handled it very well. I have never done a project this big with Chappell. I had given another local well-down pump and well company a shot at this job as well, but the rep seemed disinterested, for the first scheduled visit he simply was a no-show to work that week and work had no idea where he was. Since no one was calling me to reschedule, I did follow up and got that rep out, but he seemed disinterested and--after giving me an on-the-spot guesstimate of the job... yes, you guessed it, never followed up with a real quote. Considering that behavior, I put my confidence in Randy from Chappell. The follow up was great, considering it was before, during and after the Xmas holiday, and now we have exactly what we need. See pictures and video: https://youtu.be/EHutDNjMi-c I had the concrete pad poured by my own sub. For Chappell's work: the pictures show the blue pumps, the nice shiny new piping, the green electrical panel and the tank, and some bonuses Randy suggested that I did not even ask for: the cool sight-level disk one can see from quite a ways a way, and a third feed valve on the main piping, in case I need to add something in the future. Very nice touch!

This store has a huge variety of products. The staff is very knowledgeable and patient with new…read moregrowers. Cole, gave a lot of valuable advice on growing and technique and an idea of what to expect each step of the way. I've been back multiple times now and had a good experience each time.

These guys have like everything you need for growing. The…read morestaff is really knowledgeable and will point you in the right direction

Saved me hundreds of dollars when I thought my charger port was broken, but it just needed to be…read moreclean. Josh was excellent and very helpful.

First time dealing with a cell phone accident. I didn't feel that Verizon store was an option for…read morerepair, so I did some research for options and went to CPR cell phone repair. There was an almost invisible hair line crack in the screen. Since the phone is a Pixel 6, the part was not in stock. The shipping time was the only little issue, but the repair was perfect. Customer service and level of professionalism were outstanding.

they are always super helpful both in person and over the phone. I've asked for pricing on material…read moreand i'm always sent a quote in a reasonable amount of time. Always my first place to go to before trying other supply houses even if it's out of the way and a further drive. 10/10. the snack bar they have is also a great touch lol.

Great service all around. Arnold was the best he quickly got me out of there which helped with my…read moretight schedule. He knows his parts and he knows how to work efficiently I will be returning often to get great service from Johnstone Supply Gilroy Thanks !

Thank you Jason for your help in a quick remedy to repair our propane hose for our trailer…read more Appreciate the kindness and quick help

Customer service here is excellent the staff is helpful and very professional. They help you find…read morethe right stuff. They answer all your questions and guide you in the right direction. Come here for all your agricultural and industrial needs like for hoses, tools and fittings