Dyllan helped me through the claims process, Andrew helped me with the plumbing part of it .

I woke up to water pouring out of my bathroom wall, leaving both my bathroom and kitchen flooded. Thankfully, a plumber got the issue fixed within a few hours, and Copper State handled all the water damage afterward. Gene was fantastic! He set up drying fans, explained every step of the process, and even helped me file a claim with my homeowner's insurance. Everything was handled smoothly, and I didn't have to pay anything out of pocket. I couldn't be happier with their service and would absolutely recommend Copper State! read more

Beware of this company! I had a bathroom drain clog that caused some leaks in my bathroom and kitchen. They were very quick to secure the contract and complete the mitigation. However, their restoration has been a nightmare. They make me sign a contract that I will not bring my own contractor for the restoration/repairs; that it has to be their own contractor. The contractor that they assign to me, I will advise anyone to stay away from that company. It's been 11months since my bathroom was taken down, and as I speak, I still don't have a bathroom. There is no communication from the contractor nor copper state. I filled a complaint with the Attorney General's office in June and when the AG office wrote to them, they said they were going to complete the work; it's been four months now. read more

Plumber found a hole in my drain from my toilet. They had Copper State come out to lay plastic on my floor. Copper State also checked for dampness in the bathroom wall. They left three fans which were never used. Copper State sent me a registered letter stating if I don't respond to the letter that they would put a lien on my house. My wife called them to see how much the bill would be. She was told that the minimum charge was $3000. They ended up charging us $2549.05 for less than 10 hours work. read more

Recently, I had an issue with my kitchen sink that caused damage to the cabinet. My dad had originally planned to just see about a new sink, but saw more damage which Copper State was then recommended to us. We had the pleasure of working with Khalif who was friendly, knowledgeable, and remarkable at what he does! Very grateful to have the work done and the ease of working with my insurance company thanks to Khalif. It wasn't cheap, but it was done right with exceptional service - can't ask for more than that! read more

See all

I was charged over $2500 for using a dehumidifier for 2 days ( don't think it was even necessary). Beware of this company! They don't like to give prices up front. No transparency. I should have demanded pricing up front before they did anything. Expensive lesson. read more

Copper State Home Builders - Copy of invoice - Damage Restoration Near Me - Mesa, Arizona

When I had a supply line (water pipe) burst very recently, I worked with Jackson Haynes as the contact between the workers, the office, and me. He was very helpful, professional, knowledgable, and kept me informed about what was happening and what to expect as the project moved along. I am pleased not just with Jack's work, but the workers provided good quality work, cleaned up after themselves, and were all appropriate when interacting with me. I will use this business if I have any need that they can meet. Well done Jack and Copper State. read more

Copperstate was incredible to work with, I've gone with them 3 times now when I had issues with water damage; recently when my pipe burst at my rental house I wasn't sure who would be able to show up on an emergency basis especially on a Saturday. Not only did they show up extremely fast but the communication and professionalism from Gene was top notch. Always happy to have copper state to help me. read more

Copper State Home Builders - CS = Copper State - Damage Restoration Near Me - Mesa, Arizona

David with Copperstate was very helpful and Informative and transparent with me I feel this company is very reputable and I would reccomend Copperstate to anyone and everyone great work David and Copperstate read more

I was extremely surprised by the billing practices of Copper State Home Builders. The company charged a fuel surcharge for using their own company vehicle to deliver a dehumidifier to my property--and then charged again when they returned to retrieve their own equipment. What's even more concerning is that this fuel surcharge was never disclosed or explained prior to contract signing. I don't think most homeowners would reasonably expect to pay a company to come pick up its own property. Additionally, homeowners should be aware that Allstate denied the insurance claim related to this service. After reviewing the invoice, many of the added fees appeared excessive and unnecessary for the work performed. Had these charges been clearly disclosed upfront, I would have declined service. Transparency matters. Based on my experience, I would strongly encourage homeowners to request full, itemized pricing in writing before agreeing to any services. read more

Copper State Home Builders - Service invoice - Damage Restoration Near Me - Mesa, Arizona

Buyer beware-I spoke with Ben regarding a drain leak and after his 'inspection' informed me that it would be about $4-$5k because the tub needed to be ripped from the wall. I knew in that call we were done Copper State and Ben. I contacted a local handyman who quickly assessed the problem and $200 in parts plus $300 labor all fixed and back to normal! SHAMEFUL practice by these guys, I'd stay clear away read more

Shout out to Breon Green of Copper State! From the bottom of my heart Breon you are amazing ,kindhearted person! You helped me and listen to me, my insurance refuse to pay my packed out! But Breon helped me to lower my payment! she understand my situation! Such an angel, sent from above Again and again Thanks a million! May God bless you more Anabelle G read more

À great company to work with. They have done demo and repair for us in the past. The handlers we have worked with have been great like Alley Parker for one of our jobs has been very professional and responds timely to anything that comes up, happy to help get things done! Likewise our mitigation specialist, Gene Faulkinbury, that came out was kind and curtious, explained things throughly so it made sense with out jargon talk, was easy to talk to, and the best part - A REAL HUMAN! No wasted time fighting voice prompts for 20 minutes to talk to someone either. If you have a problem come up, do yourself a favor - pass it by copper state. They will let you know where you stand, no games. read more

Today I'm glad that I met Gene from Copper State Home Builders on Small Business Saturday. Although they may not be a small business, they're local and Gene is a true gem. I definitely recommend him, and Copper State. He provided a free consultation, really broke down what steps he would take, took his time explaining everything, and even gave me acronyms for certifications to ensure the maintenance men working on my unit are qualified. I wish I had found him when I had the huge water issue in my condo I owned years ago, but will definitely be calling him in the future for any other concerns I can trust the valuable answers/results to read more

Copper State came out today to help us with water damage in our home, and couldn't be more pleased. Gene responded right away and was able to investigate the damage. I found Gene to be extremely knowledgeable and professional and feel like we are in good hands. read more

If I could give this company zero stars, I would. Copper State caused more stress, more mess, and more disruption than the original water damage. They sent Ben, who was not a trained technician but an inexperienced sales rep focused on upselling. When I asked questions about the amount of equipment being brought in, he responded condescendingly. I explained we previously dealt with a far worse flood (four inches of standing water for hours). This one was about half an inch that stopped within an hour. Instead of explaining anything, he told me this "must be worse or I'd understand how bad it is." I then overheard him talking about how much money he would personally make if we agreed to a pack-out. That told me exactly what his priorities were. Our insurance agent of 30+ years said they had never seen mitigation handled this way and asked whether I trusted their experience or a brand-new sales rep pushing services he profits from. I wish I had heard that sooner. We were pressured into a full pack-out that turned out to be completely unnecessary - people from the moving company admitted they see this level of pack out regularly requested by Copper State. Our belongings came back in unlabeled boxes dumped in the garage, and I was left to sort, unpack, reorganize, and try to restore order on my own. The amount of work they left behind was overwhelming. I've found many broken items as well as boxes full of stuffing paper and little else - probably (speaking as someone who worked from a moving company) because they are paid by space for the cargo and storage piece. The commitment to putting everything right was a joke. I questioned the two men making a delivery about this and they knew nothing about it. I also text messaged the manager who had organized our Pack up to begin with and let him know this, and that I was going to make sure the insurance company was not built for a white glove delivery. He completely ignored that text and responded to me about something else that had to be delivered the next day. CS also promised to send a contractor to handle the house repairs. No one ever came. I waited, like an idiot and, because of that, my father was left without access to his bedroom and bathroom for far too long -- an unacceptable outcome in a situation where we were supposed to be receiving help. By the time their office contacted us with a contractor (a month later) I'd interviewed 5 and already had one working on the repairs. Copper State did not show professionalism, empathy, or accountability. read more

Tim Very great customer service thank you for advocating on my behalf and speaking with me for my behalf in and out you guys completed the job in really good timing thank you so much read more

Thank you so much for being so helpful this is an amazing company very reliable and very helpful. Thank you T.H for all your help

I used Copper State for remediation services after I had water damage in my kitchen. I'd like to mention that Karissa H. was extremely helpful during this process. read more

DO NOT USE THIS COMPANY. They put a giant scratch across my fairly new (and expensive) dishwasher and claim that they weren't responsible as per the contract I signed. EVEN THOUGH I was ASSURED that my kitchen would be put back to exactly the same condition that it was in when they arrived. My countertops have been sitting on my front patio since DECEMBER 10th! From upper 30s to high 80s. Rain and shine. There they sit out in the open. They tried to cover but it keeps getting blown by the wind. They will not return emails. I'm already in touch with the insurance company to tell them how absolutely horrid this company is. Worst I've dealt with in a long long time. Almost three months and I STILL don't have half my kitchen. And now no matter what happens there is a now a giant scratch on my dishwasher that they did. Horrible horrible horrible. Stay far away from these people. read more

The company was referred to me by my plumber to assist with mitigating a water leak in my rental property. My insurer asked for a repair estimate and I asked the company to prepare this. They told me to sign a work authorization that would obligate me to pay 30% of the costs if I canceled. Believing this would expedite the project, I signed the work authorization. However, the company did not prepare the estimate as expected and wasted weeks giving me the runaround until the insurer finally sent their own estimator. Now the company is telling me I must use them to complete the project or pay them 30% of the estimated cost. They didn't do any work and left materials in the tenants bedrooms for which I was compelled to credit my tenant a significant amount of money. I do not want to use this company and they are telling me I will need to pay them 30% for not using them. According to the state statutes, their work auth is not a binding contract and I have no obligation to continue working with or paying this company. In short, they are deceptive and uncooperative. read more

Elite Rooter recommended a moisture inspection. Dean showed up in no time. Inspected the area of concern . Thanks for checking it out Dean!! read more

What a bunch of ill-organized, inept owners. They were Johnny-on-the-spot to do the demo and bill me for the reconstruction. That was 6 weeks ago. Called and called the Project Manager, who completely disappeared. I called the company five times and, without my knowledge, I was transferred to a new Project Manager who was abrupt and rude. As I said 5 times, she promised me she would come and ok the demo so they could begin the reconstruction. Called the owner twice and emailed once, and never heard back from him. DO NOT GET TANGLED UP WITH THIS COMPANY. THEY ARE INCOMPETENT, AND, AND BELIEVE ME, AS SOON AS THEY GET THEIR MONEY, THEY DISAPPEAR! read more

wish there was a negitive stars that I can pick for the interaction I had with the owner and his side kick manager! I was rear ended by 1 of his employees in a company van on Friday July 3rd in Mesa on the off ramp of Greenfield and the US60. The employee was very apologetic and jumped out of the van saying I'm so sorry I will pay out of pocket and they have camera in each van that shows he rear ended Audi Q3 and we will fix the damage. He did NOT have an insurance card in his van and with the minimum damage that was caused and Copper States office manager Steve's request we did not call the police. Monday I had 1 estimate and turned it in right away! Even called to make sure they received it. I did reach out several times to see what the owner said and was told the want multiple estates so on Tuesday I went and got 2 more estates and 1 was a request from them to go to there body shop as I did and the estimate we higher then to other 2 I provide. Here is where it went down hill the owner and side kick I have never seen 2 men be so disrespectful and yell, scream and lie out there teeth to a women like I was treated by them in person. I feltI fearful of my safety being in a room alone with how aggressive they got with me! I was told their driver did not hit me and they will not pay to get my car fixed nor would the give me the company's insurance provider to file the accident claim. I was kicked out and had to contact DPS and coal a complaint against them!!!! I would never recommend any of there service to anyone reading this because actions reflect the type of people they are!!'n read more

Made me fell at ease about my toilet concerns that an plumber was also concerned about

I had the pleasure of working with Ben who performed my mitigation. I was on a very tight schedule to get my house sold but had to make repairs due to the water heater and pipes busting causing lots of mold and damage to the walls; none-the-less, I was stressed. Ben and his crew put my mind at ease. Ben was very professional and communicated with me the progress of the mitigation daily. His office coordinator/scheduler, Tamra made sure the next contractor was lined up to reconstruct the demolition without missing a beat. I would highly recommend this company if you're experiencing any water damage. The price quoted to me was highly competitive, but the customer service is top tier. I would highly recommend this contractor. read more

If these people come to your house run. Do not sign anything as they will file against you for an inflated rate. I called for help and they made my life infinitely worse. I had to hire a lawyer to defend myself and had to find another contractor to complete the work. They are shady and predatory. They pretended it was an insurance claim and pulled a bait and switch. They mitigated a broken toilet... long term damage that could never be an insurance claim. I hired them to mitigate a shower claim. They torn out my cabinetry causing $3000 in damage to repair a few $100 worth of damages. Absolutely ridiculous. I had to redo my entire bathroom because of these people. Run Run Run. Look at better business bureau if you don't believe me. COMPLETE snakes!!!!​ read more

Ben was incredibly helpful and knowledgeable about this entire scary process. I am so happy I trusted Copper State Home Builders to help fix the issues! They have good prices and wonderful people working to best help their customers! read more

Thank you for a great customer service. Mr. H explained a lot about what your company does very impressed. Thank you.

Thank you so much for helping us out with our reconstruction very dependable. I definitely recommend this company thank again T.H

Thank you so much for your very great quality.Every time I call you guys answered Mr h was on point will refer to faimly

Company that replaced leaking water heater in laundry room recommended Copper State for the Demo and Restoration. Copper state did the demo fine. No problems. The restoration is were the problem exists. They left a hole in two sides with one taped over and the other just bare. The flooring was taken out down to the cement. That was 6 weeks ago. 6 weeks! I was told by receptionist that the owner tried to contact me twice and was unable to do so. As a result he just gave up and let the project go uncompleted. Who wants to do business with a person like that? I will never, never do business with Copper State Home Builders again. Not even in another lifetime. read more

OUT Right SCOUNDREL !!!!! Sent me a bill - for item that were NEVER DONE or used!!!! Water damage - took 24 hr to arrive - but charges for Emergency. Technician apparently was less than competent - not able to place the dehumidifier drain hose into a sink. Let the run off from the dehumidifier water run onto the floor. Causing more damage to a spot that was Initially dry. According to Natasha - the staff if fully trained. What a nightmare!!! Have more to repair - based on their staff lack of competency... read more

David, from Copper state Home builders was very courteous, and helpful today. He explained what the problem was, and what would need to be done. He was very helpful when it came to putting the claim in for my homeowners insurance. read more

So the initial remediation in our laundry room was ok, but their process of wanting you to go through insurance then have insurance bid it out then sign a contract with them to use whatever lowest bidder they find to do the remodel is horrible. Very inefficient. read more

Dyllan and his team have been very good to me for my water damage + re-pipe project. Dyllan kindly sat me down to explain in simple terms how insurance would cover the project. His team also did a great job leaving my house intact as they set up and took down containment elements for the mitigation portion. They have been working as fast as they could throughout this project thus far. Thank you team for all your hard work thus far! I do think the communication can improve, though. I wish the members would let me know a day in advance that they are coming to do X for the project, but usually, they wouldn't notify me until 30 minutes before arriving. Thus it is difficult for me to keep track of what to expect with little to no time to prep. read more

Wow, for a short days work they charged over $8,000. I hope the insurance company got Vaseline with that. They did a terrible job on what they did do and gave us so much runaround afterwards we had someone else finish. They put plastic down and there was always a big bump in one spot. Turns out the idiots left a glove under the plastic. Bet we got charged a bunch for that glove. They seriously nickel and dimed everything like $8 to remove a p trap on the sink. Sorry, but I can remove a p trap in 20 seconds and I'm not even a plumber. NO! Definitely don't recommend. read more

This company is a joke! They wasted no time in cutting a huge hole in my ceiling for a leak. Leak was fixed that day and now I can't even get a call back from this joke of a company to repair the giant hole in my ceiling. They are holding up the listing of our house to sell. I had to find my own drywall company to fix their mess. read more

Ben is amazing! Kept us informed with every step. Very knowledgeable and professional.

This was a 6 month nightmare. I moved into this condo last year and the water heater we had burst the day after thanksgiving. I contacted copperstate and began the process to have them handle my reconstruction. So, so many things went wrong with this experience, including having to call the police on a violent subcontractor who refused to leave our premeses and would be trespassed if they ever returned, per the police. The team continuously blamed my insurance for any delays, even though every time it was because they had failed to provide documentation or communication to the insurance party. Several members of my insurance had to get involved to effectively push this team to do their job and file what was necessary. The damage included my laundry closet. Our new water heater was depressurized by the first demolition team and it RE-FLOODED my kitchen and closet. The representative manager that came out actually caught an attitude with us for being upset with their re-flooding of my kitchen, and threatened to leave before cleaning or fixing anything. This is just the type of people they are. The subcontractor they hired out left trash everywhere, brought marijuana onto my property (I don't care if it's recreational now, that's so scummy) and then almost forgot to even brace our main joist that had water damage. We literally had to remind them before they put the drywall back up. If we hadn't caught it, there would likely have been massive damage in the future to my property. They also broke my countertop in several places, effectively in half along the sink body. "It happens a lot" was the only answer I got, no apologies. Oh, the same subcontractor also "borrowed" my Bluetooth speaker and returned it THE NEXT DAY, without telling me. I finally got fed up and told them to leave my property. They didn't. Police and neighbors ended up getting involved, and they began threatening the completion of my job if I tried to pursue it further. Since I don't have time or money for lawyers, I had to just sign off that I didn't want them to do further work besides the absolute necessaries to make my kitchen functional. Even after all this, my sink re-collapsed into my cabinet box about 2 weeks after job completion. They came out and re-glued it in place and to this day have planks set underneath it to support it, which is slowly bowing out the bottom of my cabinet box. This entire experience was a literal nightmare and I cannot stress enough to avoid this company. Any pictures included are of my property at various times after this team and subcontractor were involved. read more

See all