BEWARE: SCAM TACTICS AND UNPROFESSIONAL CONDUCT One of the most powerful things you can do is leave a truthful review -- especially when the safety of others is at risk.This company either shows up without being called, or you may be "referred" through a shady contractor or deceptive claim process. In our case, we never contacted them -- Parker & Sons contacted them. Once inside, they used what appeared to be a pin-type moisture meter, which is designed to measure moisture by pressing the metal pins directly into or firmly against a surface like drywall or wood. Instead, this individual waved the device around in the air and slid it across the floor -- a method that produces inaccurate and scientifically invalid readings. This behavior was misleading and unprofessional and deceptive. There were no visible company uniforms, no name tags, no proper business cards, and no verifiable credentials shown. They were unable to provide a working business phone line with voicemail or office contact. This is a red flag under the Arizona Consumer Fraud Act (A.R.S. § 44-1522) which prohibits misleading business practices, especially those that can financially harm consumers. We later confirmed: The phone number they called from had no professional voicemail The main business number listed online also has no voicemail set-up No one presented professional ID upon entering our home Under Arizona Revised Statutes § 13-1502, entering someone's home without proper identification under false pretenses can be construed as criminal trespass or fraudulent access -- especially if done for profit or manipulation. KNOW YOUR RIGHTS: You have the right to refuse entry to any business that does not show valid ID.You have the right to refuse entry to any business or individual who does not present valid photo identification, proof of employment, or contractor licensing. Simply viewing their ID is not enough -- most people cannot memorize names, badge numbers, or license info in a few seconds. You have the right to document this information, including taking a photo of their ID or business card, for your own safety and records -- especially when someone is entering your private home, photographing rooms, or assessing potential insurance work. You have the right to request all licensing and bonding information in writing. You have the right to verify phone numbers, company registration with the Arizona Corporation Commission, and to record interactions in your own home if you feel unsafe. Please do not blindly trust anyone who enters your home. Ask questions. Demand credentials. If they pressure or manipulate you, call the authorities because once you let them in authorities won't help the victims. We are now documenting this experience and reporting to: Arizona Attorney General's Office Better Business Bureau (BBB) Arizona Registrar of Contractors (ROC) Federal Trade Commission (FTC) You are not powerless -- and neither are we! read more

Wonderful customer service from start to finish! We noticed water under our floor one day. In a panic, we called a plumbing company who connected us with Dry Force. Mason came and helped figure out that we had a leak. He communicated with us and the plumbing company to start fixing the problem. Keaton took over our case, and he had been such a great help! He was quick to show up, answered all questions, got to work and addressed the problem promptly, and helped us with filing our claim with our insurance. We highly recommend Dry Force for any restoration needed! Great communication, great value, and very knowledgeable! read more

I had a water heater leak from my garage into my house, damaging drywall and baseboards. I had two other companies come out for estimates and both were outrageously priced and would take weeks to finish the job. Matt (my hero) from Dry Force worked effortlessly with my plumber, Ryan from Second Opinion Plumbing (another awesome company) to remove and install a new water heater. They only needed to remove a small portion of drywall from around the tank whereas the other companies advised that I needed three times as much drywall removed. The other company also advised that the stand my current leaking water heater was on was unstable and not safe. Matt assured me it was stable and just needed to be dried and the new drywall replaced. Honest, fast, and clean, are all three qualities that are hard to find in a company these days. The cherry on top is it's a locally, family-owned businesses! read more

Dry Force was called by Collins Comfort Masters to address ceiling damage caused by a leak in a newly installed A/C system that flooded my attic (see my review of Collins elsewhere). They put half-a-dozen vertical drying fans and a large dehumidifier in the affected areas, which ran 24x7 for two-plus weeks. Sounded like a jet engine on a test stand in the hallway, and a home studio was unusable, but drying had to precede demo and repair. Dry Force managers and technicians were professional and focused throughout the process. And I hope I never (need to) see them again. I can't comment on the cost, as Collins covered that. But I'm sure it was an expensive lesson in installation quality control. read more

Dry Force - Dry Force fans and dehumidifier drying damaged hallway ceiling. - Damage Restoration Near Me - Mesa, Arizona

They clearly don't care!! About how they drive as long as they have a license‍ almost hitting cars, running stop signs,laughing at almost hitting a car‍ unprofessional at all read more

Dry Force - This truck ran a stop sign almost hitting another car! They were going WAY to fast! Can't believe you guys hire people whom run stop signs - Damage Restoration Near Me - Mesa, Arizona

My water heater decided to have her water break the night of my birthday. My garage was beginning to flood... So I called Parker and Sons and they came out determined it was necessary to get a new water heater in here and also set me up with dry force because my drywall and my sons drywall and baseboards were destroyed due to water damage Michael French came out and he gave me an estimate ran me through the process. He took pictures and videos from my insurance company and the claim which he handled from start to finish and he's maintained contact with the claim agent... Michael went ahead and took out my drywall. He set up fans, in both the garage and my son's room and gave me absolutely amazing. Customer service did the job with integrity, and did not take the situation for a ride with extra costs. He secured the safety of my homes structure and gave me hope lol NOT TO MENTION talked me out of a anxiety attack. Thank you Michael for being amazing read more

See all

I had a tremendous amount of water damage caused by a broken pipe. Keaton Bingham, the Estimator from Dry Force, came to my house on a Sunday, as soon as he was called. Keaton took the time to patiently explain the process involved for repair and re-build of the damaged areas. Keaton was kind, courteous and definitely cares about his customers. I would highly recommend Keaton and Dry Force. Linda V.P., Scottsdale, Az. read more

I'm glad we didn't use this company. We had a tech come out to scope out a wet water heater base platform. The heater was being replaced by a different plumbing company, but we needed someone to shore up the drywall and platform below the heater, since it got a little wet. The tech shows up and uses a 'moisture detector', barely touches the wet drywall to actually gauge any potential water damage. The tech says he'll need to cut through the wall FROM INSIDE THE DINING ROOM, to fix this. Quotes $1000. You gotta be kidding me. Replacing the water heater won't even cost that much. This company is a joke. read more

Dry Force - Base is a little wet, but not that bad. - Damage Restoration Near Me - Mesa, Arizona

Never ever do business with this company! The have a working relationship with Parker and sons and partner together to rip people off. My mom's hot water heater burst and water did seap into another room. Parker and sons insisted on calling dry Force to check for mold. They stated the drywall needed to be replaced. My mom is elderly and has lung cancer, they used this factor to play up the mold possibility. Concerned with my mom's health and safety, I agreed to the work. Once the insurance inspector came out and assessed the damage, he stated in a nicer way, that we got ripped off. I am embarrassed that I fell for this scam, normally I am not that gulli read more

We had water damage to the garage from a leaking water heater. Parker and sons recommended this company. Their agent Nephi came to the house and informed us that they will take care of the rebuild and reinstall action of the water heater in the amount quoted. We paid by credit card. He did not have us sign a contract and sent it later. 3 days later their company calls us and tells us that we need to send someone to do an estimate for the rebuild. Explained that this is not what was explained to us. Have had multiple calls about this but no resolution. Awaiting call from general manager. This has been more than a week out. Looking at reviews for this company looks like I am not alone. Same agent listed in another review. read more

This company is a complete rip off. Total Scam artists. My hot water tank blew up in my garage. Parker and Sons came out to replace the tank and then recommended this company for water mitigation and drywall repair services. Since dealing with this company. I am completely disappointed. They did absolutely nothing besides come out set up fans some fans and proceed to cut out some of my drywall and then try to send a bill for over $4000 worth of work. To this day they have still not finished repairing my drywall in my garage. The job is not complete, and are now trying to threaten me with lawyers and collection companies to receive payment. After looking at similar reviews and confirm all of them. I actually even tried to call Nephi to handle this quietly and he angrily hung up on me. Would not recommend to anyone!!!! read more

I'm not one for negative feedback so when I do provide it it's because it's necessary that people know. Do not use Dry Force If you have an emergency flood do not use this company. They take advantage of your emergency and do not do right by you. Not only was I charged more than quoted (by $1700) I had tons of mold under my carpet. I had to remove all the carpet. They told me not to use my insurance and untrusted their knowledge in this. They told me "it's cheaper you just pay us. WRON They damaged a large amount of dry wall, which created even more cost for me. They advised me to remove my vanity (they ripped it apart) which after inspection was totally fine, that I also had to pay to replace. They will not work with payment plans. Pay it all or get sued. Id avise to find another company. The workers were nice guys but they don't represent the company. AVOID AT ALL COSTS! read more

DryForce makes things right!!! New Management is just what this company needed. Mr. Talamantes really LISTENS and takes action. Thank you so much. You put a smile back on my face during an already difficult time. read more

Dealing with drive Force was a pleasure a the beginning. The people whom work there are very nice. Unfortunately this review is not about the employees but about there service. Dry Force came out to my home because of some water damages. They explained that they would work with my insurance company and what work they would perform. So I said great and signed a contract with them. Well they came out to demo some dry wall and cut out some carpet. This was about all they did they started the job. They were are 40% done and got to the havac room. This is where they stopped. They would not remove anymore of the damaged dry wall. They said I had to call someone to remove the equipment before they would finish there work. Even though the original estimator had already quoted me on the entire job and informed me that they would remove the equipment and remove all the drywall. I feel the company is extremely dishonest. I would have enjoyed finishing the job with them because they were so nice unfortunately I was not paying for smiles. I was paying for a construction and clean up job. Don't trust these guys they will walk away with work to be done. read more

A pinhole pipe leak in the garage behind the water heater led us to contacting a plumbing company to resolve. They recommended Dry Force come out that same day. I should have looked at reviews of Dry Force prior to agreeing to that. A Dry Force employee came out, asked for our homeowner insurance information, measured the extent of moisture-damaged drywall, and plugged in a small dehumidifier. Then they asked us for permission to remove the drywall before a response from the insurance company, assuring us of fair treatment in the unlikely event the insurance company declined to cover the damage (which is what happened). We declined to approve that. A few weeks later someone from Dry Force came to pick up the dehumidifier. Then came an email from Dry Force saying we owed $1526 for their services, and warning it would be given to a collection agency if we didn't pay it!! After we protested the exorbitant price, it was generously reduced to $1200. Their services consisted of the single visit to our home - about 1 hour, maybe - and a tiny dehumidifier that probably didn't do a whole lot. What a racket! Do not let Dry Force into your home! If the insurance company doesn't pay, you will. read more

I love this company! They were extremely professional. Once they came out they talked me through the entire process and made me feel at ease with such a stressful time. I would highly recommend this company! Thanks Jake you are the best! read more

We ended up not using this company, but I do want to share why I am giving a 5 star for this review. They were recommended to use by Lawson Plumbing after that plumber came out to assess our hot water heater issue, which was a leak and it had caused water damage to the area it was in. That day I called Dry Force and Jake came out. It was a really hot day and he was here for probably over 2 hrs in the heat of my garage and the outdoors. Basically all the drywall would have to be replaced and maybe more. He told me about the process and working with the home insurance. There was a $500 deductible we would have to be pay and everything else would be covered by insurance and he would help us through that process. Long story short, they followed up with us a few times, but I had to have them wait until I was ready. When I was getting another quote from EcoDry, which I felt both companies are good based off Google, Yelp, BBB reviews, it was a toss up. The big difference was that EcoDry was going to eat the cost for the deductible, which meant no out-of-pocket for us and I asked Dry Force if they could do that. Jake checked and unfortunately, they could only lower it to $250 and not the whole deductible so my husband said he wanted EcoDry to do the work. Jake took all this very graciously and my whole dealings with him were really great. I felt that he cared about the customer and wasn't trying to upsell me on anything. He even gave tips on how to lower my costs of the cleanup and reconstruction of the this project and I appreciated it. Too bad we weren't able to use them, but if I needed to, I would. read more

Using this company was a waste of time. Property unnecessarily damaged or removed, poor communications, and nuisance calls. Also presumed that restoration building contractors would be whom they partner with. You can find better quality service for a better price by avoiding this incompetent company. I would not recommend. Instead, go with a professional company that provides this service nationally. read more

We had a leak in my rental unit from the dishwasher line. Jake with Dry Force was on the case! He confirmed moisture in the walls and cabinet within a 3' radius of the source. After I had the plumber repair the leak, they moved quickly to cut out any wet or damaged areas and get the fans blowin' to dry it out. They did a perfectionist level job at taping off the areas of the room to prevent damage and were tidy and professional with me, my tenant, and the property management. Jake is also very knowledgeable about insurance and not only supported the call to file a claim, but educated me on what to expect. Five stars all around! read more

I would not recommend this company to anyone. Horrible experience and was threatened by their employee. I have never been so humiliated in my life. Worst company in the restoration business. I would like to be contacted by the owner. Even though I know it won't happen. Use another company this company is a scam. They did none of the job. Absolutely a scam and they got 2000 dollars for no work at all. Awful experience please use any other company than dry force. read more

I dealt with this company after a flood at my house. These guys were awesome! Nephi was awesome, gave me all the information, expand the process and put a lot of fans and dehumidifiers in my house. Very professional and knowledgeable young man. He walked me through the entire process, letting me know how my insurance adjuster and his company worked together. Every single one of them were so polite, professional and clean! The job Bill and Ivan did was meticulous. They cut the damaged drywall out, and it was seriously so clean and liked like it was a new build. They removed the destroyed carpet padding, and they cleaned everything up after the mess. Bill was so meticulous and even cut pieces of the baseboard and door trim for the construction company needed to make their repairs. He marked them and put them on the table in such a neat way. I could see how obviously meticulous he is. I really appreciated that he took such care with my house. Tucker came to check the moisture in the walls and removed the fans since it was dry. He was such a nice young man, and he was such a genuine guy, as was Nephi, Bill, and Ivan. Awesome company! I hope never to have to use them again, but if for some reason I do, I will only deal with Dry Force. Great group of guys! read more

These guys are the best! Our plumber recommended them to me after he fixed our leak and I am glad he did! They came out right away which is amazing. Very knowledgeable and willing to answer any questions I have. They even help me talk to my insurance people (I mean I can do it myself but I am not going to lie, I am not an expert, I would eventually get to the answers BUT they just save me a lot of time by taking over the phone when necessary). Very professional! I hope I will never get water damage again but if I do, I know who to call. read more

Dry Force California was referred to me by Cole Plumbing in Garden Grove, CA after I had an in slab water leak that soaked water into the walls around our dining room. The team that showed up did a great job using moisture detectors to figure out exactly what portion of the dry wall in the walls was okay which needed to be removed. Then they set up the dryers to prevent mold and dry out the walls. The service guys were friendly and they didn't damage anything else while they were working. The reconstruction and paint job looks like new. During the rebuild of the wall, the front door frame adjusted a bit and made the dead bolt on the front door stickier but they also fixed that afterward and now the front door is working fine. I recommend them for any water damage to walls. My property insurance company agreed to pay the amount they were asking so I assume their cost was reasonable. read more

Prompt, professional guys! Really impressed with the courteous service provided by Jake & his partner (didn't catch his name!). Turns out we caught our leak early and didn't require any extensive work. However, based on this experience I wouldn't hesitate to use this company in the future. read more

It is scam company, tell you house insurance will be pay it, lied you sign contract, then put equipment in your house for 3 days, after 3 hours my insurance company doesn't want to cover pipes leaking expenses, I called them come to pick two machine up, they did not answer my phone, after 3 days , let me pay $3000, $1000 for each day, only use fan , nothing to do and fix anything, I will hire lawyer fight with it, not only for money, it fight for scam! read more

Driving down the freeway (The 60) during rush hour ( 4pm on a Friday) and there is the Dry Force Van cruising the HOV with one person in it.... everybody else abides by the law, but not this guy... not this company... apparently they think they're above the law. The drivers response when confronted... a laugh and the middle finger...never use this company. Maybe they'll learn a lesson when they lose business because of there jerk attitudes... don't you know you represent the company you work for. Smart... real smart. Break the law in your company vehicle.... fool. read more

Our house has a slab leak that ran its way throughout our whole house (on a Saturday). Parker and Sons was able to get Dry Force out from what he said was tomorrow. However, I got a call 30 minutes later that night and was told they can come out immediately. Nephi, absolutely amazing throughout! If you ever have a problem with this man - I would assume you are lying. Super genuine, knew what he was doing, and gave great information and tips being a first homeowner. He made us feel comfortable in a unfortunate situation. Best part of all is being explained what is going on in your home, and exactly how/what they do to fix it. I was given a timely timeline on my house being repaired. A total length of 4 days. Which is absolutely amazing! Dry Force cares about their customers, and we couldn't be more thankful for all their help in such a short notice. Will be my first pick and recommendation for all. read more

They were late arriving by about 1 hour, was supposed to be about 2 hours late however, I called and complained as I had an appointment at 9:00 a.m. They did a good job at taking out the cabinets under the sink and the side one as well as lifting the Granite, they cleaned up very well. But when arriving home to very loud noise of fans running - I went into the kitchen to look and it didn't look like anything needed to be dried out at all. Also, they said black mold, but when the guys arrived they said no on the black mold, ugh. Also, the water was not close to being as bad as they tried to explain to me - could have just used a contractor and saved money. Then I also still had a water leak, why would you not tell someone to have a plumber fix the leak first - oh that's right they were referred to me by Parker & Sons, who didn't want to fix the leak, was too quick to jump to restoration. Well $2,900.00 later and I still have water leaking until I can get a plumber out. Kinda defeats the whole purpose of getting a restoration company. I will not use Parker & Sons again. From now on when I have a leak I will dry out with my own fans and just call a residential contractor to fix everything - good grief - would have been less money and less headache having all these different trades coming to my house. I always have to learn the hard way. read more

Remodeled our kitchen in 2017. Did a great job, meticulous. Took a bit longer than expected, but still worth it. Ray made great recommendations, and I followed them even though I wasn't sure about (ie, backsplash), and he was 100% right on. Would use again. read more

Fast response time, professional and friendly techs. No complaints at all.

We had a great experience with Dry Force. They were courteous, professional, and hard working. They did a nice job removing the water damage. read more

I live in a condo and had a clogged drain line from my washing machine which resulted in water under my eng. wood floor and up my drywall. After a call from my plumber and ins. comp. Dry Force came, set up fans and air purifiers and cut out wet flooring and drywall. All of the people they sent had on masks (which I appreciated because of covid-19). They kept tabs on the progress of the repairs-always available when I called. They responded to my requests. When they said they were going to do something, they did. I have only good things to say , especially about my contact, Matt Schultz. I did not choose them directly--choice probably came thru plumber or most likely, my insurance company. read more

Dry Force is such a great company! Made me feel very comfortable and at ease when my water heater went out and damaged my kitchen! They came out The same day as I called them! Alberto had the best Customer service! He assured me that dry Force would walk step-by-step through the process and went the extra mile to make sure I was taken care of! The service was excellent! And I will definitely be referring them to my friends! Thanks Dry Force....Kari Johnson read more

Our place on a Saturday was leaking in the kitchen area. We were in another town at the time of the occurrence. I called Tim Smith at DryForce and was there immediately. He actually did a conference call with us to our insurance broker who was in the Midwest and explained everything that was going on with the water situation. He got his workers scheduled for Monday as well as followed up with our insurance broker-he took charge and made it look so easy ! And less stress for us ! Tim was very efficient - honest -knowledgeable as well as professional. A very well organized company. Emailed us the work that was completed with an Authorization of Completion document for our records. You are the BEST- Thank you read more

I had serious water damage from a leaky faucet. The plumber recommended Dry Force. They were able to come to the house the same morning. Nephi, the estimator, did a great job of explaining how the process would work and he filed the insurance claim and spoke with the adjuster from the insurance company. Dry Force technicians came later that day and removed the damaged cabinets and drywall and set up dehumidifiers. This could have been a very stressful situation, but Dry Force took all the stress out of it. read more

Horrible experience with Dry Force company! Final invoice is three times more than the original quote. No communication whatsoever and insurance had to investigate more about the damage. Work was not complete at the end so another company has to finish their unfinished work. Also, company did work without owner authorization and there is a fraud filed against this issue. Please save your time and go with another company to save your money to go through all these and lawsuit against them. They also had many complaints on BBB, read it before you try to use them! read more

Contractors always state there fees via phone or on arrival after assessing the job. Additionally, there is only one "emergency" fee if at all with such contractors. Dry Force came on the recommendation of a plumber. They came on a weekday during business hours. Dry Force came for a proposed leak behind drywall in a bathroom. The job took 3 hours and a few days of a dehumidifier and heaters. We were billed 2 separate "emergency" visit fees at $195 EACH for "demolition" and "water extraction". We were also double billed for labor. We were billed 6.5 hours for water extraction and 3 hours for demolition. It was a small job and we paid $1500! It was inappropriate billing. Speaking with the manager was even more dissatisfying - "how are we supposed to make money, this is the industry standard". She finally omitted one $195 emergency fee to keep the cost to $1500. read more

I had a fire in an apartment I own. I had used dry force before so I decided to use them again for the smoke and water mitigation. Since I also needed restoration they convinced me to use their service also. I thought at the time it was a good choice as it was one stop shopping. I made a huge mistake. It is now 5 months since the fire and I still do not have a final inspection. I tried to get them to provide a completion date when I signed the contract but was told repeatedly that is not possible. Now I know why. This company promises the world but does not deliver in a timely fashion. I moved a surgery date back a month since I had no confidence they would be done when they promised. Tomorrow I go in for surgery and it is still not done. The quality of work was good up till about two weeks ago and then it fell off to horrible. They have no supervisors or foremen on the job site at all times so the workers do what they want to include sloppy work. When we got to the point where we were going to do a walk through I found two pages of stuff the we talked about but they did not do as well as sloppy work. To make matters worse I had the place fully rewired with a new subpanel inside the unit. During the final inspection the inspector said it could not be in the closet where we chose to put it. So licensed electricians, supervisors and foremen all with construction experience all missed this major blunder. And instead of taking responsibility for it they are blaming the inspector. They should have had architectural drawings like I suggested but I was talked out of that too. The inspectors job is to protect the consumer for life and limb, not to do the basic thinking for the contractor. This is the contactors fault. So after a full cleanup and fixing of the punch list items the electricians went back and fixed the blunder and they called for a courtesy inspection from the city. Well no one was there and no work was done so I lost another day and pissed off the inspector. In the meantime the nasty electrician obviously never have seen a broom and dust pan as they left all the drywall dust and debris as well as insulation shavings all over the place. What a bunch of slobs. Communication was a big problem. Since they did not have a competent foreman on the job I did most of my communications with the customer relations guy. I had cabinets picked out from Home Depot that I gave to Dry Force back in December. They never got ordered so at the last minute they bought cabinets that were in stock and made changes without consulting with me. I was promised new windows and in the end the only thing they did was replace the broken glass. I picked out a bathroom cabinet and matching medicine cabinet and without consulting me they picked something else and installed it. I had to have them remove it. In addition I asked for a transition from the bathroom tile to the hallway tile and they never added it. So I had to have them fix that. I asked for tile to go up the wall to the top of the bathroom cabinet but they went up one full 18 inch tile higher than it. I have locked them out of the job, threatened them with ROC complaints and reviews like I am writing now but still they just plod along as if they had all the time in the world. In 5 months they have been on the job the foreman has only called me once. I called and asked for the owner once before I locked them out and never got a call back by anyone other than the same guy I have been talking to since the beginning. Stay away from this company at all costs. They have a bunch of Circle K and Walmart failures working for them. read more

Great customer service - timely, considerate, comprehensive - from everyone I interacted with. Thank you!

I cannot say enough about how pleasantly surprised I am about Dry Force. They have done a complete 180 degree turn in the last 2 years from where they use to be. I decided to give them a second chance and have used them as a contractor for my customers for about 4 months now. Until recently I figured they were the same company I stopped using in 2006. To my surprise they are not. They completely changed into a company that I feel has my customers best interest at heart and they continue to go above and beyond for the customers we send their way. I own a company that is very interested in making sure all customers are treated with respect and honor. I feel that they will do the same for our clients. read more