Dry Force did our clean up after our pipe broke in our upstairs bath. We worked with Jake Thompson and have been very pleased. Punctual, neat and tidy. Explained things and worked with the insurance. Very comfortable with them in my house.. read more

I cannot say enough about how pleasantly surprised I am about Dry Force. They have done a complete 180 degree turn in the last 2 years from where they use to be. I decided to give them a second chance and have used them as a contractor for my customers for about 4 months now. Until recently I figured they were the same company I stopped using in 2006. To my surprise they are not. They completely changed into a company that I feel has my customers best interest at heart and they continue to go above and beyond for the customers we send their way. I own a company that is very interested in making sure all customers are treated with respect and honor. I feel that they will do the same for our clients. read more

Great customer service - timely, considerate, comprehensive - from everyone I interacted with. Thank you!

I absolutely recommend that you stay away from this company. They see their clients as a conduit to big insurance dollars. Their work is poor and they nickel and dime for everything. They dehumidified my entire garage which opens to the world without sectioning off the area of water damage and also started their dry out without removing dry wall for a water leak within a wall just to mention a few problems. I reached out to their customer service more than once to inform them that their work was not good and I had many verbal disagreements over many days with my agent to no avail. I could not get a response until I dragged the president of the plumbing company that recommended Dry Force into the mix and he connected me directly to someone higher up who finally refunded me for work that she agreed with was unacceptable. It's already difficult enough to have a pipe burst in your home. To have to fight every single step (such as asking them to open the dry wall to expose the water damage before they dry the area) of the way during repair is not any help. Save yourself the headache and heartburn and go elsewhere. read more

I was referred to Dry Force by the plumber that came out to repair my water heater leak. My garage was flooded and I had two rooms affected which included cabinetry. Dry Force came out for a free assessment and did not push me into doing anything that was not necessary. I ended up filing a claim with my homeowner's insurance and they were billed directly. My insurance adjuster had worked with Dry Force before which worked out perfect. I would definitely recommend this company to anyone as they completed the entire job from the dry out to the rebuild. read more

Dry Force is the company to call if you have water damage. They are more than professional, they are caring when it comes to customers. The crew (Quincy and John) were thorough and knowledgeable. For having to tear my kitchen apart to dry out water damage, they were as unobtrusive as possible. I highly recommend this company. I had to revise my review because, even though I specifically asked for one, I never received a statement of services. I have the right to know what the company charged my insurance company and right now I have no idea. read more

We contacted them about our rental property in Litchfield Parkl, az. They worked with our tenants to get the water damage repaired quickly. Also they were very understanding when our payment from our insurance company was delayed. We will definitely call them with any water damage problems in the future! read more

What an awesome company! I had a water heater leak that caused quite a bit of damage in my home and Dry Force by far, provided the most superior service I could have asked for. They were prompt, generous, informative, and was able to ease some of the stress that comes along with that type of situation. I would highly recommend this company in the future. read more

We've had Dry Force to our home twice in the past two years and both times they were fantastic! Jace and Bill, our Dry Force technicians, are so knowledgeable, caring and professional. Both times we had water damage, called them immediately and there was no delay at all. They came right out and started to work with inspections, placed equipment to dry carpet and walls and also laid down paper in our foyer and plastic runners on our stairs to avoid any damage. I would highly recommend Dry Force!! read more

We discovered approximately 18,500 gallons of water under our house last Thursday. DryForce came out immediately. They explained everything they did, worked hard to get the water pumped out, came out again the next day and continued to work, laid down absorbent material, ran fans, and got what needed to be dried dry. Everyone was very nice from Matt who was our first contact, to Ralph, David, Jonathan and Ronald. I'd recommend them to anyone who needs a clean up. Gail H. read more

We experienced a burst pipe in the wall on a Friday evening and we couldn't be happier with both Parker and Sons and Dry Force. Nephi assisted us and was very professional. Steven and Daniel came out to remove drywall and set up fans. They were on time, professional, experienced and cleaned up before they left. Not that is was necessary, but our dogs loved them...a lot! read more

I was met by a small river of water when I opened my garage door as I came home from work. The water heater was leaking badly, damaging nearby walls. The Dry Force representative responded quickly after the plumber I was dealing with requested his assistance on my behalf. He acted in a very professional, courteous manner, patiently explaining the steps needing to be taken to remove damaged sheetrock, dry out everything to prevent any mold growth so restoration could be done. He even contacted my home owners insurance so I could initiate the damage claim. He efficiently removed the damaged material and set up the fans, etc. Each rep that I dealt with over the course of the drying process time was equally professional and easy to work with. To top it off, Dry Force worked directly with my insurance so I had no payments to negotiate. I would highly recommend them. read more

Similar to Brandon's review from Sept., I had called Parker & Sons to evaluate what I believed was a leak in the master bath. Quickly after Parker & Sons viewed the damage, they referred me to Dry Force for water remediation. Within a very short time, Dry Force arrived and estimated over $3,100 to repair drywall in the master bath and living room areas and bring in their equipment, which I understood to be fans. As I continued to talk with the men from Dry Force, I questioned why the cost was so high and was told they have special machines to dry out the area. It was getting later in the evening and as I began to get more and more suspicious and was presented with an iPad for my signature, I told them I could not move forward with their services because I wanted to do some further research. The young man with Dry Force said that I was taking a risk in not bringing in their equipment to dry out the area because he said that my hardwood floors "read" signs of water. After they left, I phoned another restoration service and was told that my floors were in fact not wet and the dry wall removal was not significant at this time, estimating 1/2 the cost of Dry Force. I was also shown how the water detector works and was shown that in fact the hardwood floors "water reading" was at an acceptable level. There appears there may be other exterior water damage and I suspect my repairs could be significant, however I certainly can't trust Dry Force to do the repairs given their questionable business practices and scare tactics. read more

After a hot water heater leak, Dry Force responded quickly and dried all the area affected by the leak. They work with our homeowners insurance company directly which made payment easy. The servicemen were professional and polite. read more

I have a new appreciation for the water restoration business and an even greater appreciation for Dry Force. After experiencing a flood in the middle of the night, my stress and uncertainty about what to do next was quelled by the folks at Dry Force within minutes of my call. A technician (Sergio) arrived at my home in less than 30 minutes and completely provided my wife and I relief. He was professional, considerate and extremely thorough. Although he drew the short-straw on covering late-night emergencies that night, I couldn't have asked for better customer service. Frankly, I was expecting much less in terms of response time, organizational effectiveness and professionalism (especially so late at night). I was also impressed with the use of what seemed to be, state-of-the-art technology. Sergio used an electronic tablet to take pictures and start my file. This system provided a cohesive service delivery (eliminating any gaps in communication) for us throughout the entire process, no matter who we spoke to at Dry Force. On that note, I need to recognize Albert who assisted me by phone later in the process. Although Albert works at the office (not in the field), he was able to answer questions about our situation seamlessly and with confidence, despite not being our specific technician. Again, we received exceptional customer service and professionalism. I don't usually take the time to post reviews and I am not easily impressed, but my experience with Dry Force exceeded all expectations and is worthy of the recognition. Thank you Dry Force and keep doing what you're doing to ensure such a pleasant customer experience! read more

Initial emergency call to remove a flood from a washing machine was great. Received service and support within an hour and impressed by their response. From there unfortunately everything goes downhill. 6 month later my account was still outstanding with no communication, mixed messages regarding what needed to be done to my house, poor customer service or concern to fix mistakes. Please save yourself time and do not work with this company. It is unfortunate that a bad situation turns even worse pending on who you call and their lack of service. read more

They were referred by the plumber. Had no chance to check them out, and I really do not have a point of reference/comparison since I have not had this experience. They seem t have done a good job on getting drying out the wall. Not so good a job in clean-up after. Felt almost harassed by their collection guy. Check was sent to me by insurance which required my endorsement; collection guy called me before I even got the check. I mailed it the day after it arrived in the mail. read more

Dry Force operates with unethical business partners like Cleanup Fire and Water in the Phoenix area. I had a pipe burst 4/2/2012. I called Dry force who was Dry force arrived at my property and indicated that they would take care of the entire project and bill my insurance company directly. Dry force called in Cleanup fire and water to do the tear down and repairs of the structure. Clean up Fire and water showed up and indicated that they do the tear down and repair of the structure for Dry Force. I assumed they were a subcontractor of Dry force that is how they represented themselves. They made me sign something and said they could not start the project until I signed it. I received a bill for over $3300 to remove and replace 32sqft of drywall. Dry force has unethical business partners. read more

If I could give this company 10 stars I would. First I had several mold removal experts call me and said they would show up sometime, some never even called me back. Dry force called me back and showed up. I was told by 2 plumbers that I had a mold issue even though I knew it was very minimal but they said I should expect to pay 1 to 2k for the job. The guy from Dry Force came in and he took one look at it and said no work needed to be done and told me I could fix it myself as it was so minimal. He could have charged me for basically doing nothing and I wouldn't have known the difference and I would have paid him. This guy put his ethics and integrity over trying to make a buck. That is so rare these days and I am so grateful as I have limited funds. I wish I remembered his name but this guy deserves a raise, promotion or a medal. I'm very grateful, he was the one that came by and thankful he was honest, I wish I could have afforded to give him a bigger tip but I hope great karma comes his way as he deserves it. Thank you !!! read more

I was referred to Dry Force by the plumber who responded to my call about a water leak in my wall inside the house. Dry Force came out within a couple of hours and got right to work with getting the dryers set up. They explained what would be done prior to doing the work and the work was completed when they said it would be & they delt with my insurance company. I would recommend them. read more

I called Dry Force as a referral from a friend. They came out within hours of our call, assessed the damage and started immediate remediation. The workers were professional and made considerable efforts to keep the remainder of the house clean as they transported their equipment to the affected areas. read more

I have 2 kids who think the garden tub is their own private swimming pool, needless to say when you are out mowing the grass and they think its a good time to swim things dont end well. Dry Force had 2 guys out pretty quickly. 4 days later and a bit of new trim and some paint and im good to go. Everyone i had to deal with (3 guys came to our house through out the whole ordeal, plus the office staff) was pretty upbeat and helped to get me to laugh about the mess. I just pray i never need them again but if i do i would have no reservations about calling them back. read more

Dry force did a great job, We had a water leak and with personal family health issues , our son requires a kidney transplant our health expenses have been too much to handle. Dry force was kind enough to waive our costs. Not many companies would do that. Thank you very much dry force!! read more

Once again Dry Force came through for us. This is the second time in two years that we have had to call them to come out after toilets have malfunctioned and caused water damage. This second time was much worse than the first but knowing Dry Force was involved made it somewhat easier. As soon as we were able to get the water shut off and remove some of the standing water ourselves, we called Dry Force and their tech (Mikey) was at our door within 30 minutes, it was 3am. He did some additional water removal from carpeting and set put their equipment within one hour. Demolition was also quick and Mikey was very thorough with his clean up and hauling away all the debris. He put down carpet protectant which helped save the carpet that wasn't damaged and keep a lot of the debris from being imbedded into the carpet. Mikey kept us informed of what would happen next and answered all of our quesitons. The whole process was handled very professionally. We would highly recommend Dry Force for any water removal issues. read more