I had a water flood at 10 PM. We contacted Restore Master and they came out immediately. I couldn't ask for anything better! They they got all the water out, put fans in for a week and dried everything up! I would recommend them every single time for an emergency! read more

The owner Nasur Curi literally had the balls to stand in our kitchen and imply that WE had something to do with the damage from their people damaging our counter when they reinstalled our dishwasher after assessing a water damage leak. Why? Because we didn't call for a week after it was installed. Wow. That's so long after the install. Because normal people bend over in their dishwasher and notice discrepancies right away all the time. I'm 6'1. I'm not going to see the top screw and how your boys cracked our cabinets right away unless I get on the floor. Nasur had the nerve to say to me, "Look at it from my shoes." No I will not. Look at it from MY shoes pal! Your boys f'ed up our cabinets and you are so disrespectful that you imply that WE did it. Screw your perspective! When you've done nothing wrong, you have nothing to hide. You, Mr. Curi, do have something to hide. The dishwasher was installed crooked and his people cracked the frame of our counter. He told my wife "I drove all the way out here from central Phoenix." Nobody cares how far you drove. We are the customer. You run the business. That's what you're supposed to do. He told my wife his guys took pictures of the screws being back in. We demanded to see them. And did we get to see them? No. What's the matter Nasur? Never tried to BS a woman with a brain? I took the picture attached. This is the top left side of the dishwasher. Then he admitted the screw on the right side was loose but according to him, loose screws don't fall out and apparently dogs don't eat screws also according to him. Your boys showed up on a Friday and struggled to get it out and never assessed the damage under our wood floors. They told my wife they'd come back on Monday and put the dishwasher back on crooked. Did they show back up on Monday? Nope! Gee, I wonder why. Could it be because you damaged our cabinets putting the dishwasher back in and didn't want to deal with it? I have $100 that says the pics Nasur took while he stood in our kitchen and insulted us in our own home will have the time stamp changed to cover his ass. This guy is a crook. I don't care how many years of experience you have. If you accuse a customer of basically fraud, you need to work on your people skills. I'm definitely telling every person I know about this garbage service we received. Go back to whatever hole you crawled out of in Central Phoenix and accuse someone else in their own home. Absolutely disgusting. Also reporting to the BBB. read more

Restore Master - This is the crack that occurred in our cabinets after his guys reinstalled the dishwasher. - Damage Restoration Near Me - Phoenix, Arizona

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I had a leak in my unit of a high rise building in Phoenix that caused extensive damage. Bob Maloku showed up with his guys after midnite, in the early hours of the 4th of July. They immediately went to work to discover the source of the leak and designated the areas of damage. Bob and his team were communicative every step of the way. I highly recommend this company for any and all of your needs. Their work ethic is second to none and they take very good care of their customers. If I could give them 6 stars I would! read more

2.5 Be sure to inventory what you have you may not get it all back or it may be damage. They try to put the blame on others and if they dec you should get a credit they don't send the check read more

UPDATE- just so potential customers are aware...the owner contacted me after my review posted and offered to take care of my total balance in exchange for taking down my review. I declined the offer. Just felt I should make people aware of the integrity of the company. Makes you wonder how many reviews have been removed or changed with that offer. First off- Restore Master was SO prompt in responding to our call for a busted pipe/subsequent flooding behind our vanity and under our tile. They came and evaluated and came back right away with equipment to get everything drying. Also the gentlemen were SO nice and professional. UNFORTUNATELY- this company did not handle our mold correctly. Black mold (later confirmed Stachybotrys via testing from a mold inspector) was found when they removed a baseboard. They disposed of the debris, sprayed the remaining mold on the wall with a thyme oil, and then PUT A FAN ON IT without the room being contained in any way- doorway wide open. Anyone who has done any research on mold knows that the area must be contained, as mold spores go AIRBORNE. Per the IICRC- proper containment to prevent cross-contamination is best practice for toxic molds. Unfortunately this company blew a fan onto our black mold and I'm sure contaminated our bedroom and likely the whole house. The proper remediation company that came in after was not surprised, as many companies don't handle mold properly. Again, they were very nice people. But they also ghosted me after questions regarding my bill, so theres that to consider as well. All I can say- is do your research. The IICRC has checklists of questions to ask remediation companies to ensure they are managing your project properly. read more

So the 5 star reviews fooled me. I don't know if the business sold or just deteriorated, but it took them 3 months to fix up my bathroom after I had a leak in a pipe. Terrible communication with " missing" emails, blaming their shortcomings on rainy season and being too busy. They were definitely too busy to help me and I regret ever going with the company. Its like they kept forgetting about my bathroom. 3 months later and some damage to my walls and doors as their tradesmen were going in and out we have a good looking master bathroom, I am pleased with the results but not the way they conduct business. Extremely frustrating. Oh , and sent me one invoice, then took it back and sent me a much bigger one when I asked for details ‍ Do not recommend read more

I would like to thank Christian-and Angel from Restore masters for a job well done on the repainting and matching of my bottom kitchen cabinets, . it was done with care as they covered my brand new flooring to avoid any spills. They were very thorough with their job with great professionalism. read more

Hi! hope you read my review first before calling other companies in fixing your water damage issues and leakages. Let me give you a summary of what you will be your experience: 1. Nesur consults you, works around your time 2. The most budget friendly youll ever get 3. His advice, take them. He his way around stuff. 4. Cleanliness is top notch. 5. Covid19 friendly. All has masks. 6. Did I say budget friendly? Here is my full review: In the midst of this pandemic, we suffered leakage in our bathroom twice. And twice, restore master was there to do their job. I cannot tell you how much the owner has helped us. First, he went with my schedule. I am a frontliner and I sleep in the day, they accommodated that. Secondly, we the guys that work for him were so neat that they cleaned after themselves. More importantly, Nasur put up with my questioning and inquiries throughout the process. For someone who deals with patients and family members that ask a lot of question, I knew Nasur did a great job in answering mine. Their pricing is very competitive and he works around your budget. I also appreciate that he comes to your house himself to assess the issue first then let his employees do the job later. This shows his dedication and committed with his own company. Furthermore, his advice in regards to other stuff such as what other companies to use as carpenters, plumbers, and other utility guys is invaluable! Not to mention, I searched for two days before setting with Nesur. Other guy wanted to rip off my entire wall for a small spot of leakage. Nesur thought that was obviously adding more bills for them. Another wanted to rip off my insurance. Nesur also knew that was a rip off. I tell you, this guy knows all the tricks that others bestow to consumers who are in dire stress. That is why I trust him, that is why I choose their company. Here is my advice, is you need restoration and any kind of water damage call him! Tell him that this review has made you connect to him! I would put my google reviewer reputation in line with this review. I stand firm that they are the best on what they do. Final thoughts, do not hesitate on calling them for any problem. Ask for Nesur, he usually answers his phone call. Leave a voicemail. Call him first before you even think about calling the other guys. I just saved you headaches and ALOT of money by recommending this guys! P.S. I fairly make reviews now because of time constraints and ofcourse since its saturated now, but I want to make sure they get the rating they deserve. So here a review from a former four year elite. Stay safe. read more

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Subsequent to a plumbing problem causing a leak in our home l called restore Master (a full service restoration contractor) to do the restoration and repair work. I spoke with Nasur, one of the partners of Restore Master,and within an hour he was at my home, accessed the water damage and shortly thereafter, all the blowers and dehumidifiers were delivered and installed. After the dry out period, the necessary repair work was identified and materials ordered. Restore Master coordinated with my insurance company and worked on the final settlement. The repair work was completed on time by very experienced craftsman who used quality material. They were professional, courteous and went above and beyond to satisfy us. Their attention to detail and pride in quality workmanship was very obvious. This is a very honest and dependable firm to deal with, and I would not hesitate to recommend them. read more

I called Restore Master to address a plumbing issue in our master bath. I would highly recommend. They were prompt & honest!

Ugggh...hot water heater burst flooding several rooms. I figured no worries, will get the water heater replaced, dry vac the water and pick up some fans at Home Depot to dry everything. WRONG!!!! A friend convinced me to contact this company to at least check it out so I called and am soooo grateful I did. The nicest most helpful man named Nasur came out same day. He used equipment that could see and detect water/ mold behind the walls (would never have believed it unless I saw it myself) to make sure all was dry and prevent the dreadful MOLD from forming. The health and safety of my pets and family are #1 and I'm thankful I realized water cleanup needs to be done professionally. THANK YOU RestoreMaster!!! read more

Restore Master - Damage Restoration Near Me - Phoenix, Arizona

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We had this company come in and repair one of our bedrooms and flooring, and baseboards in three of our bedrooms after water damage we endured. They responded immediately, on a weekend, when no other company was available. Nasur and his crew came out the same day to survey the damage and right away told us exactly what needed to be done and how long it would take. They were extremely friendly and professional and we are very pleased with the end results and recommend this local company with high regards. read more

After finally getting the keys to my newly purchased house, the unthinkable happened just four days later. My house flooded due to a broken washer valve. I called a guy who completely didnt seem interested in helping me then I just googled medigation and sign my number into home advisor. Right away Mr. Dan Mark's called and he answered every question I had and walked me through everything. The very same night after I got off work Mr. Nasur Curi came out to my house and right away assured me they would take care of everything to make sure the damages were taken care of. Mr. Nasur had fans in my house in no time. I appreciate his professional concern for future mold build up as well as for any other damages that could take place in a 20 year old house. This company had very professional and extremely wonder workers at my house at all times. They showed up to my house in great timing and the communication between the field workers and the office workers is fantastic, which is hard to find these days. There was not one time when I called and I did not get a answer or a call back. I was never left guessing what work would be completed next.They went above and beyond and just made my entire first purchase of a home such a blessing. The ending results are just breath taking. They took about 18 years off my home. My daughter enjoyed her surprise of her new pink painted room. Oh and the paint crew is GREAT!!! Every inch of my house is perfect. It has truly been a blessing and I thank God for putting the entire company in my life. read more

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THIS IS A SCAM business. Flooding in my basement and the local insurance agent recommended these guys. They make sure you get all the paperwork up front, you sign away all your rights in case any damage occurs and verbal assurance are made to reassure you. The price however is not revealed until after they leave. For less than 1 day to drop of drying equipment and cook up my basement to over 110 degrees, where they spoiled my entire wine collection, and said that all that would go through insurance. well it didnt. And they charged almost $5000 to have machines run for a week on my electricity. They were sure to get the bill in first to get covered, I was left patching together the actual "restoration" of a wine cellar with no wine to put in after they were done. Dont fall for these guys & DO NOT SIGN anything until you know exactly what you get for the price. Wont fall for this scam again. read more

This team really knows what they are doing! No matter you're mess, they have a good solution. Very professional, fast, and friendly, they are great to work with for flood or mold cleanups and repairs. I highly recommend Restore Master. read more

Restore Master is fantastic. They were timely flexible and personable. Their prices are very reasonable and they worked hard to make sure everything is alright. I would definitely recommend Restore Master for any type of water damage and mold restoration. read more

They're AWESOME! I work in Real Estate so working with contractors who are efficient, responsive and reliable are huge. I inquired for a mold inspection and they called almost immediately and set up a same day inspection. In this business you have alot of strict timelines and have no time to waste, so being available and on top of it is something I truly need and appreciate. Thank you so much! Will use them in the future! read more

I won't bore you with details of storm water than entered my bottom level condo on two sides. I needed help, and I needed it FAST! Nasur and his crew are amazing!!! They explained exactly what needed to be done and exactly how much it would cost. Restoration work is not inexpensive; it never is. Quality work and attention to detail in the restoration process, on the other hand, are dependent upon whom you hire. I was extremely impressed and satisfied with the work that was completed by Restore Master at my condo. They were at the condo within an hour of my call, and they got to work within minutes of arriving. After having removed the soaking wet insulation from the walls, they returned multiple times over the next several days to check on the progress of the commercial drying fans and dehumidifier. They were extremely professional during the entire process, and they spent a lot of time cleaning up after they finished. Both the tenant and I were very impressed. It is often the small companies that have the best attention to detail and a solid work ethic. Restore Master definitely earned this five-star review. read more

My experience with Restore Master was excellent. They are very professional and easy to communicate with. If you have a dissenter situation , I highly recommend Restore Master. read more

the quote was under $2000. they tore the house apart (2.5 hours). needed $1000 up front. came back for the ionizer machine needed another $800 and told me i would need another $1600 to put things back together. i paid the #1800 in cash and still do not have a receipt. i would not let them finish if i had to live in a tent. read more