Extremely satisfied with my experience! Aaron (I think that's the owner), personally walked me through the million questions I had. I had no idea where to start- I've never had to deal with mold before, besides maybe some old socks haha. Would recommend! read more

No follow up, ignores customers, refused to provide hard copy of work authorization and they wanted me to sign a blank work authroization. Very shady read more

Zona comes very highly recommended and I now know why. They were very professional and helped me with my insurance claim. Mary, in particular, went above and beyond to help me during a very tough time. Thank you Zona!!! read more

I have now used Zona for two of my homes for water damage restoration. Both times they did an amazing job, the homes look like nothing happened to them, better than before. The team was efficient and my project manager Shane LaCour did a fantastic job along with Mary Daniels. I highly recommend Zona Restoration. A++ read more

Another water damage water demo restoration I was dreading until Zona Restoration saved the day. Communication via phone and text was easy, crisp and responsive. I could not be present during the demo as I like, normally preferring to be on-site to see what work is done and make sure no shortcuts are taken and to ensure a clean job site, especially when the job was in a downstairs basement with an expensive built in unit / granite top, fully carpeted area and a pristine pool table. Its not often I walk into a project that was done sight unseen and I utter the words "holy cow they did a good job!". There was very minimal to no dust, everything mentioned above was well protected, the expected scrapes and scratches on the narrow stairwell leading downstairs were not there at all. It was literally like someone snapped their fingers and the job was done and left no trace of the work done except for the finished project. I hope to not have to call water restoration at all but now I have Zona Restoration on speed dial! read more

Zona Restoration - Clean demo, minimal dust, protected rug / pool table. Sealed very professionally to prevent debris and insulation dust from floating around - Damage Restoration Near Me - Tempe, Arizona

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After seeing what my Mom went through with another restoration company, I realized my review for Zona Restoration was way overdue. About 5 years ago, we discovered our toilet hadn't been properly set and it leaked into our lower level ceiling. Zona was fast to dry everything out and the drywall repair and painting by Hasso was impeccable. They were nice to work with. Zona Restoration will be our first call if something like this should happen again, though hoping we won't need to. read more

These guys were great you know it's nice when life goes bad to have people like this on your side. Erin and Mary were top-notch and the guys worked hard and got the job done right I recommend zone restoration to anyone that put your house back better than it was before. read more

We had an amazing experience with Zona Restoration, highly recommend! We had previously worked with two other companies that did not work out well for us, so we came across Zona Restoration in desperate help to solve our problem. The team came in with a start to finish solution at a great price. Shane L., the coordinator was absolutely amazing, he was very good at communication, constantly keeping us in the loop, very clear with expectations, dates, time lines, and requirements from us. No surprises, it was great! Mitchell was the lead for the "feet on the ground" and was very knowledgeable, had great alternative solutions, and was quick to respond to any questions we had. He would double check his teams work to make sure it was up to his standard and ours too. Overall, we had a great experience with the Zona team and recommend them to anyone. Thanks again Shane and Mitchell! read more

Zona did a great job at my Mom's hom! The Zona team made the entire process easy and stress free. Doug was my project manager and was outstanding!!! Glen and Dustin were so great and did an outstanding job!!! Hanso did a beautiful job painting! Jack also did a great job!!! All were so efficient and easy to work with which is so important. Tonia in the office was always so pleasant and efficient and a great communicator!!!Excellent communication and beautiful work! So happy with the entire team. I highly recommend Zona!!! Dara and Gloria read more

We were in the middle of a home project when our contractor uncovered what looked like asbestos. After a quick search, we found Zona Restoration. From our first call with Tania to multiple visits from Nate, everything was handled professionally and clearly. Nate answered all our questions with patience and expertise, making us feel confident we were in the right hands. Highly recommend! read more

Highly recommend Zona Restoration. Our home experienced a leak through our living room ceiling due to a big storm and sent a message into the team on Yelp that night. Within a matter of minutes received a call from Shane to take details on the issue and confirm a team member would arrive onsite the next morning to support an assessment. Jack arrived promptly the next morning to perform the assessment and was able to immediately help with remediation efforts to air out the impacted areas. He was very helpful in answering questions and making sure next steps were in place to get my issue resolved (connecting us w/ roofing team). He was even interacting with my toddler who was in the nearby area interested in figuring out what exactly was going on with our house (family oriented). Zona Restoration is responsive, customer oriented, and solution driven. Would recommend them for any restoration efforts. read more

Having water damage in the house is stressful. Our Realtor recommended Zona Restoration. Tony was super helpful and advised us about the repair options. Tonia, Raquel and everyone we have worked with at Zona has been really great. They made a stressful situation less stressful by communicating, doing excellent work, and having very fair prices. The work was completed today and we are very happy. Highly recommend Zona Restoration. read more

Zona Restoration - Bathroom with new tile floor. Restoration and repair completed by Zona. - Damage Restoration Near Me - Tempe, Arizona

Completely outrageously priced, $38,190!! My project is: frame out for a garage door and repace t1-11 wood siding. There's nothing complicated about this project. The house has already been inspected by a structural engineer. The room was a carport, enclosed it & now a finished room with electric. Conversion to a garage does not require a structural engineer. This fee isn't on the quote but I'm told they needed a structural engineer. I call bullshit!! Yes, I am woman. I am NOT a stupid woman!!!! read more

Zona Restoration - Quote - Damage Restoration Near Me - Tempe, Arizona

First worked with Aaron to get things settled (Radon remediation was the scope) and then worked with Shane to execute. Seamless, easy, took less than a week. Quick, quality work performed along with the proper reports. Highly recommended. read more

Nate and Shane have been extremely professional and helpful. I highly recommend this company. Nate took the time to answer all of my questions and help me understand the testing and process. Thank you both Gentlemen!! read more

I suspected possible water damage and mold due to some medical tests so had Zona come out and do a test in three rooms that were the suspects. Nate came out and was very knowledgeable and thorough, and patiently answered my blizzard of questions. Within 48 business hours, report came back and fortunately I was in the clear. I talked with 2 different people on the phone as well, and everyone I talked with was courteous, took the time to listen and explain, and were very helpful and were not trying to upsell me on something I didn't need. They explained options and helped me think through what I needed. read more

They did a quick mold test after a plumbing leak and sent us the results the next day. Professional, super easy to work with and affordable.

The service, coordination of repairs, quality of work performed on our property were excellent and gratifying to our family. The initial communication with Aaron and project coordinator Justin provided the ground work of a job well done. Tony ensured that our concerns of changes to the project were fulfilled with quality. Thanks Zona Restoration. read more

Very amazing company !!!! Supper fast great quality great communication!!!!!! Great core value Service is spectacular read more

Great customer service they came out and did a mold inspection for me they were super quick and educated me about everything and how mold works and what to look out for. Highly recommend! read more

Aaron and his team are AMAZING. I had my shower handle break leaving my water in the on position. I either had to leave my shower running wasting water, or turn off the water running to my entire house. (Both terrible options and seemed like it was going to be the biggest headache for me) I called Zona Restoration and they had Gabe out to me on a Saturday nonetheless, within 2 hours!!!! He was so kind and was done within 30 minutes. If you are thinking about calling Zona Restoration you won't regret it! 10/10 recommend! read more

Recently purchased a home and seller made some repairs to the house prior to closing. Seller contracted Zona Restoration to replace wood shakes roof with asphalt shingles. After work was performed, Zona restoration left a lot of debris in the attic resulting from the roof replacement. There were some other items, the seemed like oversight such leaving disconnected exhaust pipes and lack of any kind of attic ventilation (which is causing the attic to have temperature of 140 degrees in a 100 degree day). I called their customer service and was indicated to compose an email with zona restoration invoice and statement of work completed, so it would be send to production manager, Dave. I composed the email and send all the info. A day later, I got an email from customer service indicating that Dave was too busy to reach out, but the warranty wouldn't cover any of the work, since they were not stipulated in the contract. Now, I am uncertain if replacing a roof with ventilation and not connecting exhaust pipes as found ARE acceptable practices, but I cannot hold it against Zona Restoration, since the seller contracted and paid for their work and I am uncertain if the seller also tried to cut corners. However, the attic debris and junk is part of the agreement (Excerpt: "Haul away all job site related roof"), but they decided to ignore and disregard my request to honor warranty. Customer service was nice and helpful, so I adding a second star; however, I wouldn't recommend or try to pursue the work warranty from Zona restoration; Instead, I am hiring a general contractor and now need to pay a couple thousand dollars to correct these issues on a brand new roof. read more

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Repair of exterior door, door was restored to like new condition. Excellent job, neat clean and complete.

I had a real favorable experience with this business. Goettl had to tear into my drywall to fix some wiring and subcontracted with Zona for the sheetrock work. I was very pleased with the quality of the work. Good communication from the start and they were right on time. I worked with Max and he was great. read more

Zona is a great company. The owner Aaron really cares about his customers, he goes above and beyond in helping customers.

We need to recognize the suburb service Zone has given us from start to finish! Referred to us, by our insurance carrier, Jessica in the office, has been from the start, amazing! She has made it plain, what we should expect! Gone out of her way, to make sure our needs were met all through the program! The installers were professional, approachable, and the clean up was perfect! I can not find a single thing about this repair, to complain about! Zona has been absolutely amazing! Thank you all so much, especially Jessica! read more

I called on a Saturday afternoon and Shane was quick to pick up the phone! As it was the weekend, he promised to give me a call on Monday morning when he returned to the office and could look at the schedule to get us an appt ASAP.. and a couple days later, Nate was at our house! Shane initially quoted me a higher price but when his colleague brought it to his attention, Shane quickly corrected the cost to charge me the accurate (lesser) amount. Shane, Nate and Chris were a dream to work with and answered all our questions to put us at ease and make the process as smooth as possible. Would 100% recommend and use their services again! read more

Called looking for some records from a project Zona did 5 years ago and spoke with Shane. He went above and beyond in his efforts to track them down. He was courteous, understanding, resourceful, and took initiative. Couldn't ask for a better customer service experience. read more

Zona Restoration has excellent customer service. I'm very happy with the service they provided in my home. Tonya, Gabriel and Sebastian were all so polite and respectful not to mention very helpful. I would highly recommend this company Thank you read more

A very quick not great initial call to see if I could schedule a specialist to come by to check and give a quote for a potential mold problem after a home inspection came back alarming. We have HVAC coming out and a roofer but the woman answering the phone told me they were not the right fit right for me directly telling me that if I didn't already own the home they couldn't help me. Educational tip for the future - home buyers can and will pay for contractors to come out to quotes and inspections for homes their buying. This is not my first home purchase. Lost a customer quick and was non apologetic. read more

We had the most positive experience we could have ever imagined with Zona Restoration. The entire team from the office staff to the onsite crew were exceptional. Justin was our coordinator and he got things moving right away. They sent someone out within 24hrs of our call. Andrew arrived on time, was professional and did a thorough inspection of the mold found in the bathroom of our commercial property. We received a fair quote the very next day and got on the schedule. Our onsite team led by Sebastian was incredibly impressive. While it was a long arduous process, with far more mold than we anticipated, Sebastian and his supervisor Chris kept us informed, kept the job going and priced the additional remediation fairly. Additional thanks go out to Shane, Nicholas and Tanya who also helped along the way. This company can be trusted to be fair and to get the job done. read more

I cannot express how grateful I am for Shane and Tony. Shane went above and beyond to ensure that timely communication and repairs occurred. He was in constant contact with me to update me on my project and was on top of it when it came to dealing with the insurance company. Shane took the time to explain to me step by step how the process works. Hasso was meticulous with his work and left my patio looking flawless. I am so thankful that zonal restoration. read more

Nothing but good vibes and positive things for all of the Zona Restoration team members I have met on my water damage repair job! I met so many members of the Zona family and every single one of them was professional, courteous, timely and hyper efficient! Kudos to the ones I can recall of the many that I met, number one Shane, Thomas Gilardi, Brian M, Ryan, Spencer, Debbie, Tammy, Santana and Shane number two lol, Eric, Joshua and Mary via text. It goes without saying to have such a large crew work together harmoniously and efficiently, even tackling problems with insurance adjusters, relieves the burden on homeowners. I would definitely recommend and definitely use this family again!!! Zona Restoration ROCKS! read more

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I had Zona come out to do a mold test and the gentleman Chris was courteous professional and provided results quickly. Justin followed up to make sure I didn't have any questions I would definitely recommend! read more

So it's not unusual to have a flood but when it's on the 2nd floor where does it go? down! It came pouring out through the lights downstairs damaged are sealing, damaged our bathroom floor. We filed a claim and Zona Restoration came out immediately that day and took action. The Dynamic duo, Max and Eric were awesome. Our ceiling looks like nothing ever happened. The texturing Eric did is flawless! Our bathroom floor turned out great with Max's expertise in installing it. It's always iffy finding a company that does a really good job. Zona Restoration is prompt, professional, courteous and talented. Thank you Max & Eric! read more

I like to make a special shout out to Nate from Zona restoration for fixing the hole in our carport and attic door. He did a really really good job highly recommend read more

Zona Restoration - before and after - Damage Restoration Near Me - Tempe, Arizona

WOW. This company went above and beyond your imagination with accommodating special needs that I have never experienced being offered such a kind no extra fee service so I would not feel uncomfortable with my special need involving temporary disability when it comes to driving a car They work with another great company which involves repairing your front windshield window in which the newer cars a lot of them have to be recalibrated if they have special sensors in which mine was that type of car. The other service came to my house and put in the new windshield and then the other company normally has you drive your car to their place however in my case I explained first it was too far to drive for me from Phoenix to Tempe Arizona and 2nd I told him about why I cannot drive at this time. Without hesitation the customer service representative I spoke to from this company stated she will have one of their workers personally drive over there with another worker so he could take my car with the other worker following behind and get the job done and bring my car back the same day fixed Sure enough they did what they promised but more praise to them for volunteering to do that service for me free of charge. My insurance company also highly recommended the company before I said yes to them after reading reviews. I give this company the highest rating for customer service that I have had in the past decade. read more

We called Zona Restoration after a monsoon caused water damage to our home. As daunting as mold removal initially sounded, Zona managed to make it stress-free. Everyone at Zona has been wonderful to work with, especially Michael Grieser. We were highly impressed with Michael's politeness, professionalism, and attention to detail. I'm so glad we found Zona Restoration, and we hope they know how lucky they are to have someone like Michael on their team! read more

Shane was great, very knowledgable, professional and helpful! Quickly responded to my inquiry and got me scheduled to start mold remediation next day! read more

Ripped out our master bath (shower) 5 months ago and never finished the job. Despite having "the best insurance company to work with", these guys were incapable of basic customer communication to restore our bathroom. They were quick to tear apart our entire master shower, and then pass our project along to 4-5 different "managers", all of whom visited our house in various states of disorganization. One was outright rude, one misquoted the project to our insurance and later quit, and the last one (Jeff) was pleasant but clearly very overworked and not able to communicate effectively. The demolition portion of the project was quick and efficient and those guys were great.....the rest was a complete disaster. This company is NOT suited of managing "renovation" style projects where you may want to upgrade or change anything. read more