After living in our house for three weeks we had a roof leak that didn't come up in inspection. Zona did the tear out, roof repair, and interior rebuild. Every step of the way they were friendly, professional, and punctual. They worked with our insurance and even helped our adjuster when there were issues locating the leak. They answered all my questions in a way that always felt respected and heard. They were very professional on site and always left the site clean. I would recommend this company to anyone needing restoration work. Their finished work actually looks better than when they started! read more

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I was recently removing our old vanity and upon removing everything saw something that looked like black mold. Zona restoration was recommended to us and when we spoke to the they went over the process with best and worst case scenarios. By Friday Chris came to our house, explained what he was going to do, he was courteous and professional and even went as far as calling me when he came up to the door because of our "baby sleeping" sign so he wouldn't wake the baby. By Wednesday we had results and let us know what our options were. We will definitely use their service again and we recommend them! read more

Going through a fire is a frightening, devastating and long process - and you have to trust the person(s) that are repairing your home. I can say after a year long restoration, the quality Zona has provided is superb. Our home looks and feels beautiful again. It takes a lot of patience dealing with insurance and contractors, but at the end, we couldn't be happier with the outcome. Thank you Zona for everything you did for our family and making our house a home again!! read more

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I work with the owner Aaron c. He was very responsive to get my business. I never even left a phone number after he got paid by the insurance company. I never spoke to him again and he did a terrible job on our home. He broke the bathtub and it was a very expensive whirlpool bathtub and when I told him to reimburse us and pay us for the bathtub, he refused. I would definitely not recommend this company and I think that they're really kind of ripping the customer off I I would heed my complaints. Stay stay very very far away from Zona restoration. I would never recommend them to anyone I know family or friends. They are horrible people . The only thing that Aaron c owner of Zona Restoration was concerned about was getting his payment and he quickly invoiced the insurance company over and over again to keep getting payments. If he did not get the payments he told me he was putting a lien on my property. This stay very far away from this man. He's very dangerous and he is not an upstanding businessman. You will definitely get ripped off in your heart will be ripped from your soul if you use him read more

I work as a property manager and have had many jobs that needed remediation and repairs from water damage. Zona Restoration has blown any restoration company out of the water! Daniel Briggs who was our project manager handled the details from working with tenants, insurance and the owner, answering many questions from owners, his responses were also detailed and not just one liners. Amazing team ! That handled the work from start to finish. I am recommending them to the other managers in our office. Thank you Zona for taking care of the tenants, owners, and me. You all are the BEST!! read more

From the first day I contacted this company, they estimated the mold cleaning and fixed the wall, I am very satisfied and comfortable. The team very cooperative, informative, friendly, and professional. Thank you to Thomas, Chris, and the crew for the services. Thanks to Jerry, the wall just like brand new! And Joe for fixing the carpet! I am very pleased and highly recommended! read more

Terrible service, late, leave your garage unlocked, poor quality, don't answer voicemail, text, will never use again! Do not recommend

WARNING! AVOID! I had a minor flood in my house. Somehow the insurance company chose Zona Restoration to do the restoration work. They didn't bother to check in with me, the owner, during the process, only after they wreaked havoc and it's been a nightmare ever since.They tore out almost everything, even when it obviously wasn't necessary (maybe just go get more money from insurance?). They threw away custom cabinetry that had nothing wrong with it, threw away knotty alder trim that was custom made and sanded and finished that had no issues, and greatly increased the replacement costs. They ripped out drywall where there was absolutely no water damage. Removed sprayed foam insulation where the water didn't even reach, and did it all without even checking in with the owner of the home (me). A tiny guest house with a small flood, know what they charged for this? Over $25,000. read more

Don't hire this company! They did a really crappy job on my house in North Phoenix! They never showed up on time, and always had excuses for why things weren't done! Save yourself and use another company like Envy Restoration out of Mesa. They are way better!!! read more

Had a leak and it caused some damage throughout the walls, floors, cabinets, etc. I had several remediation and remodel companies to choose from and after confirming with my insurance company, went with Zona. Professional, friendly, and courteous. These guys made an appointment, showed up on time, and got to work right away. Kept a clean work area, moved things out of the way while being careful not to break anything. And communicated with me throughout the whole process and took care of things. Shout out to Ed Middleton who is an absolute life saver and was available 24/7. I recommend them without hesitation for any work required in your home. read more

Beware! Do not use this Company! I hired them over a year ago, and it has been a complete nightmare! They took about nine months to finish renovating my home! It takes four months to build a house why on earth would they take nine months? I would show up to my property there would be no one there I would have to constantly call them and follow up to see why there's no one working on my property! He's overbooked and will have his guys go to more important jobs until you call him I even gave them $15,000 of my own money out of pocket when my insurance covered it! He put a lien on my property and when I paid him he's suing me again for more money! If you want to keep your house do not hire him I will provide all the documentation that this person has made my life a living hell for the past year and a half ! Save yourself the time and the hard ache that I've been through and I hope no one else will go through this! If he doesn't get paid from your insurance company he will come after your primary home and try to take it from you with his big shot lawyers! Save yourselves and choose another company! read more

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During early April 2021, I contacted Zona Restoration company to mitigate restoration at my home due to a water leak. I contacted Zona solely on the recommendation of R House Realty. After assessing the damage, Zona contacted my insurance company and planned to setup restoration equipment. Then estimated it would take six to eight weeks to complete restoration and repairs if they were given the project. My home was being leased to tenants at the time when a pipe burst and cause a leak that went undetected for a period. I informed Zona the tenants were mostly moved out and I needed to get the home ready to list for sale as soon as possible and again they assured me it would take no more than eight weeks to complete the project. Zona ripped out floors, walls, ceilings, closets, cabinets, doors, and other fixtures and left my home in a state of ruin for more than seven months. During a historically prime selling period in Phoenix, I pleaded with Zona to complete the project. I complained to Allstate to get them to put pressure on Zona or allow me to select another vendor but was declined. Allstate urged me to keep working with Zona. All potential buyers who looked at my home were frightened off by the structural damage during that seven-month period. The appraised value of my home has dropped from $750,000 to a current value of $660,000. The work is still not complete as of 2/15/2022. read more

Horrible experience and would not recommend. I wish they were as eager to complete the job as they are to collect payment.

We discovered a leak in our master bathroom that went under the floorboards of our closet and master bedroom and just created an absolute mess. I've never had to deal with something like this and when I reached out, I spoke with the owner and CEO Aaron (which is nuts bc when do you ever get to speak to the owner of a business?) who was just the kindest and most knowledgeable person in the world. He walked me through the entire process, including working with my insurance, the adjuster, and they have their own public adjuster which is incredibly helpful in maximizing the insurance payout, and they do all the demo and reconstruction. Aaron sent out Edward and Nick and I can't say enough good things about both of them. Super professional, extremely efficient (they moved everything out of our packed master bedroom in less than 30 minutes with no damage to anything!) and they're just such nice dudes. I have 3 dogs and every morning that Ed shows up he always takes time to say hi to them and pet them and that is just the coolest thing. Aaron and Zona have created an incredible corporate culture and they have hired the best possible team you can imagine. I will always recommend them moving forward to absolutely everyone. The quality of their work combined with the level of their customer service is honestly unmatched. Choose Zona! You won't be disappointed. Thanks once again Edward, Nick, and Aaron, you're all life savers! read more

This company is cool. I called them regarding the possibility of asbestos. They could of charged me for an inspection but were honest with their statistics about it pertaining to my information...basically talked me out of it/told me not worry about it. Free of charge. read more

Zona restoration took care of my home after a flood. They did an excellent job. Daniel was so helpful and caring. I highly recommend.

So far so good just called and they said They can be at my home in 15min The company was quick efficient For the price I paid I got done what I needed Peet was in charge of my job he rocked! read more

I was looking to have a contractor do roof and interior water damage work. Spent all day calling around to different companies and kept getting terrible customer service and people that didn't really seem to want to help. Till I called a company restoration company that referred me to Zona restoration because they were a company that was able to do both. Spoke with Mary she was super helpful and friendly and had all the information I needed in order to start the process to resolve my issue. Outstanding customer service. read more

I recently had a leak in my master bath, which sucks. What didn't suck was getting it fixed with Zona! Things moved very quickly and I was kept updated each step of the way. Thomas did the assessment and gave me my options, Shane and Santana came to tear it out and somehow left no mess?!? And Max fixed it back up right for me again, actually better than the before lol. I was impressed with their communication, kindness and cleanliness. I would absolutely not hesitate to use them again. read more

I sent this email to the owner. This says it all. Hey Aaron. Just wanted to shoot you a quick note. We are extremely pleased with your company and especially with Brian's work. He was on time, professional, had a great attitude, and did a quality job. He even went above and beyond and voluntarily did a quick repair job on our garage door which wasn't working this morning. We really appreciate all of it. Not only will we be holding onto your information for any future work, we will be referring your company to our friends. Expect a great review on Yelp as well. Again, thank you so much for your prompt, quality service. read more

We are counting our blessings this morning! Our heat & AC company sent Zona Restoration to repair a patch of stucco. The young man, Glenn, was efficient, conscientious, and affable. He seemed knowledgeable too, as my husband was talking with him about the other services Zona offers, such as plumbing, electric, water damage repair with mold removal, and other handyman services. His job was well done, and we appreciated all the information he provided! Thank you Glenn! read more

Denny was very responsive and followed thru when he said he would do something. Compared to my experience with Servpro of Buckeye Zona is the best. Absolutely no comparison to the second rate franchise firms. read more

I do not recommend Zona Restoration to anyone! BUYER BEWARE that when they give you a quote it DOES NOT include any additional repairs to dry wall or other items. Zona Restoration never offered to repair the huge hole that is now in my wall and threw away the base board that were removed in the mold removal process. After calling and offering to pay extra for an expedited fix, I was rudely excused saying there is no way that could be done, and I should have been more aware of the fine print on the contract. Do not use Zona Restoration if you enjoy working with honest, forthcoming companies. Lesson learned! read more

My house flooded during a storm in July. I had damage along the entire east wall, which includes the master bath, kitchen, laundry room, and a bedroom. I was given a quote of 10,000 for just the dry out from another company. I was quoted less than half that price by Zona. They did an amazing job at a much more reasonable price, and they did everything they could to help me keep costs down because the flood was not covered under homeowner's insurance. The damaged areas are now rebuilt. I cannot recommend Zona more. The work was done efficiently and the people there are great to work with. read more

I am in the middle of purchasing a home that a previous buyer has backed out of due to mold. Knowing nothing about mold remediation of, I contacted Shane LaCour. I sent over the previous buyer's lab reports of the mold and Shane had these report reviewed by the techs. He was incredibly helpful and guided me with options to safely contain the mold issues. I will be purchasing this home and using Zona Restoration to rid this home of mold. Thank you! read more

Will W. came to my house and did amazing work and was great guy! He was great at communicating and the job was done in a timely manner.

These guys are great, very responsive even on the weekends. Doug, Shane, Noah, Xzavier and Vincent were very friendly and got the job done quickly. I'd highly recommend them!! read more

It's been over 2 years and they haven't been able to finish a 6 month project, all they feed me is excuses. I still have warranty and they take months to get someone to get a repair under their warranty. It's been over six months that they said that they were going to put a wood fence all I hear is excuses the job has been paid for, why don't you come and finish your shit Zona Restoration you got the money stop giving me your bullshit excuses. read more

Zona is the best! Not only are they extremely reliable, but the are thorough, fast, and they are a one-stop shop! My tenants expressed concern of mold, and Zona was out at my property within 1 day. They did multiple tests, paid for a 3rd party test, had excellent communication with my tenants, AND they did all the build-back work. I obviously hope I never need to call them again, but if I ever have any water or mold issues, I know exactly who I am going to call and feel more relaxed knowing I have them to count on! read more

Aaron was so responsive right from the start....came out and gave me the estimate and started the job immediately. The crew was clean and professional and in and out in record time....did a GREAT job and kept me informed of every step of the process and let me know exactly how to work through the whole thing!!! Good contractors are so hard to find, so it is such a treat when you do and so nice to be able to refer them out with full confidence they will take care of anyone I send their way! read more

Finding mold in multiple places in your home is stressful enough when you have elderly persons, an infant child, and pets that either live in, or frequent the home. Searching for a mold remediation company was almost equally as stressful!! I found Zona Restoration (ZR) on google and chose them based on their reviews. I signed the contract. ZR tested and confirmed my home also had asbestos, (did I already mention I was stressed out?) and I requested them to begin my remediation project ASAP on an agreed date. Chris handled my project. Although he mentioned the company is going through the busiest surge they have ever experienced, he never gave me excuses. He made things happen. My project was completed. I had some concerns. Chris sent out Shelby within 15 minutes to look at the issue. Shelby understood my perfectly and I never had to repeat myself. He brought things to my attention that I had missed. I cannot say enough about how PROFESSIONAL, HONEST, and GENUINE he was! I was extremely impressed with this young man. (I am not easily impressed). Shelby had to come back to fix my issue the next day, and needless to say he did a wonderful job. He was fast, efficient, and thorough. THANK YOU Shelby. The entire or process took 3 weeks. It wasn't supposed to be super long, but like I said, I had mold in multiple areas and additional issues. I knew my project was being treated as an emergency type situation. During these three weeks, I called Chris. Every.Single.Day. On some days, I called him before 8am and up to 3 times a day!! (Yes, I have double checked this on my phone log history). Chris never ignored my phone calls. He answered every single time I called and followed up with me. He personally came out when the project was finished (his second time out to meet me) and addressed my initial concerns. I joked to him about being his most difficult customer. Of course he denied it, and remained professional, polite, and smiled whenever I saw him in person. Eventually, the owner, Aaron came out for the project. My project was a unique case for ZR and was escalated to the top. They have never had a situation like mine happen and wanted to ensure all my issues and concerns were resolved. I was blown away when I met Aaron. He is a young professional that is years ahead of this time and has the type of integrity and wholesomeness even the Dalai Lama could learn from. Aaron went to great lengths to make sure I was okay. To say that Aaron and his team at ZR restoration "went above and beyond" would be a substantial understatement. This company is based on some of the strongest morals I have ever encountered. They were so thorough and really came through on my project. This is the type of company we need to support to strengthen the fabric of our society. I truly felt they took care of me like family. THANK YOU ZONA RESTORATION FOR SETTING AN EXAMPLE, HELPING ME, AND TAKING ON MY DIFFICULT PROJECT. I will certainly be recommending them to everyone I know. read more

If possible to give negative star I would. I don't even know where to start. They will give you a great sales pitch and how great they are and fast they will get done. I had water leak in my condo. I found them online and decide to give the a chance. After that is was all excuses and down hill from there. It took weeks to get them to start the project. I was given a schedule and they took at least 3 month late. Every week the would tell they are working there or starting a piece. I would show up at the end of the day. They never showed up. The so called project managers say they know. But they have no clue. The other part of the problem is the quality of workmanship is horrible. They want to charge contractor prices for unskilled labor. I can go on and on but there is no reason. They will deny everything. Best advice hire someone else. read more

I would most definitely recommend Zona Restoration. Great friendly staff from beginning to end. I would like to thank each and everyone of y'all who've been through this roller coaster ride with us. Aaron, you have a great batch of wonderful people working for you. Mike, Doug, Shane, Jerry, Richard, Jessica, and I apologized if I miss anyone else. You guys rock! We will definitely refer Zona to our friends and family. Kind regards to you all! Nancy M. read more

They didnt follow through on anything they promised..very disappointed in them. What was to take only a few months was 6. I would NOT recommend them read more

Shane cane out to the house to diagnose and provide a bid. He communicated his arrival and was on schedule. He gave a thorough walkthrough of what I was facing and the remediation services Zona would provide. I received a quick turnaround on my bid from Doug. I would work with Shane, Doug and Zona again. Thanks guys. read more

Zona restoration was SUPER easy to deal with and very fast. I couldn't have had a better experience. I believe the guy who came out was named Doug. He was very nice!!! And helpful!!! read more

Kudos! My water pipes burst in my master bedroom. I had one restoration company that was working on my restoration but failed to deliver communication about the asbestos we had. It was 2 weeks of us not knowing. We fired them and contacted zona! They were so thoroughly with their explanation of what needed to be done! They completed the work in like 2 days! Thank you so much for the work! Keep treating your customers well and you will keep your business running!!! read more

All of the workers that came to my house were all very polite Where very professional acting Where very professional They all wore Masks. Whenever they would do a job they would clean it up they put plastic down put blankets outdoors to wipe their feet any one they send are very very good company Will ,Glen Hasso and Eli were great to work with!!!!!! I would definitely recommend Zona to all my friends and family! read more

By Mrs Interdonato Craig and Shelby did a great job, communicated with us about their arrival time, worked efficiently and cleaned up everything perfectly. read more

I had mold on my garage ceiling from a roof leak. Called Zona because of its high Yelp rating. I was really impressed with the quality of people Zona sent out. They were all friendly and competent. Zona removed part of the sheet rock and washed down any areas that might have mold. Nonetheless, their air test showed there was still mold around. So, they cleaned it again, and the garage passed the air test. Zona has a construction division to restore areas they dismantle. I had them rebuild the ceiling portion that had been removed. The rebuilt ceiling looks like new. These are really good people to deal with. read more