What an industry! I was up north with my family for the weekend and came home to standing water throughout the first floor of my house. My first call was to a plumber for help. Before the plumber even arrived, three different restoration companies showed up at my door. The strange part? I never called any of them and nobody told me anyone was coming out. I did overhear one of the technicians I allowed in for a "free evaluation" on speakerphone with the plumber asking if a $2,000 finder's fee sounded reasonable. I kept my mouth shut but it definitely raised some red flags. I listened to all three companies separately and then decided to do some serious research online. While some companies have plenty of glowing Google reviews, once you start looking at other sources like Yelp, the Arizona ROC, and the BBB, the picture can look very different. Consider this a friendly warning to homeowners: do your homework. After digging deeper, I was fortunate to find ASAP Restoration. One thing that immediately stood out is that they do not work referral deals with plumbers, do not pay kickbacks, and do not play games with deductibles. They simply focus on doing the job correctly. The team was extremely professional. The mitigation/demo crew handled the water damage quickly and thoroughly, and the reconstruction team has been excellent. We're now about 90% finished with the rebuild and everything is coming together great. I just felt the need to share my experience before heading out for spring break. If you ever find yourself in a similar situation, take a breath, do your research, and call a company that focuses on integrity and quality work. For me, that company was ASAP Restoration. read more

I wanted to express my sincere gratitude for the outstanding customer service and honesty you provided. Your efforts saved us more than 50% compared to other companies' estimates for the exact same scope of work something we're still amazed by. The third-party consulting firm was equally impressed with the quality and professionalism demonstrated by your crew. Please extend our thanks and appreciation to your technicians for the marvelous job they performed. We truly value your commitment to excellence and integrity, and we look forward to working with you again in the future. Overall the best prices I could find for full house restoration service. read more

We can't say enough about the professionalism, responsiveness, and expertise of ASAP Restoration and Construction. As owners of several Airbnbs across the greater Phoenix area, we've dealt with our share of maintenance issues--but nothing could have prepared us for the fire that struck one of our properties the weekend before the holidays. ASAP Restoration was the only company that responded immediately--within less than an hour. They walked us through the situation via FaceTime, explained every step clearly, and made sure we fully understood their recommendations. Their knowledge of the insurance process was especially valuable, since we've had minimal response from our carrier and adjuster due to the holiday slowdown. Despite that, ASAP didn't wait around--they immediately began mitigation protocols to prevent further damage. Their dedication has been unmatched: their team has been on-site every single day for the past four days and even came out on the holiday to check on the drying process. This is a company that truly cares. They don't just "show up"--they take ownership, stay proactive, and bring a level of service and urgency that's incredibly rare in this industry. If you're dealing with property damage and want peace of mind, ASAP Restoration is the team you want by your side. Highly recommended! read more

I just wanted to thank the ASAP team for getting my property back to pre-loss condition so quickly. Unfortunately, we were initially taken advantage of by another restoration company during a large fire loss claim. At the time, we didn't realize they were likely not licensed, bonded, or insured to handle the scope required by our insurance carrier. We only discovered this after we began asking questions and noticed that our insurance company refused to communicate with them. That's when we reached out to ASAP and spoke with several of their managers. They were incredibly direct about the situation, explaining that this kind of issue happens far too often, but they were also very supportive and helped guide us toward resources to recover our money as quickly as possible. Because we couldn't afford any further delays, we did have to pay some costs out of pocket to move forward, but ASAP stepped in and handled everything professionally and efficiently. I truly wish we had contacted them first. They are a straightforward, no nonsense company that delivers exactly what they promise. read more

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Don't trust your insurance agent to look out for your best interest -- because they aren't. Most agents are laser-focused on one thing: protecting their commissions. They'll do everything they can to discourage you from filing a claim, including trying to scare you with threats of rate hikes, policy cancellations, or other fear-based tactics -- all to keep their pockets full. That's where ASAP Resto comes in. This team doesn't play games, hide information, or sell you false promises. They tell you the truth, even when it's hard to hear. They don't ghost you -- if there's a delay, it's only because they're waiting on something concrete. When it's time to move, they move fast and they move right. Our situation involved a $7,500 deductible on a claim that came out to around $14,000. The carrier paid the difference -- about $6,000 -- which made all the difference to us, especially right before the holidays. No shady promises to "cover the deductible." No illegal tactics. Just professionalism, integrity, and results. ASAP Resto is now wrapping up the reconstruction, and even though it took a few weeks after the insurance company approved the work, we couldn't be more satisfied with the outcome. Thanks to them, we'll have our kitchen ready just in time for family arriving for the holidays. Special thanks to Josh, Brandon, and Paige -- your honesty, persistence, and professionalism made all the difference. You've earned our trust (and our recommendation) for life. If you're dealing with a property claim, skip the smooth talkers and go straight to the pros at ASAP Resto. You won't regret it. read more

The owner was very nice and helpful. His tech Maria completed the tear out .was efficient and did the removal quickly . The owner came out on a weekend and reviewed the damage. The next day on Sunday , a Maria came and did demo. ASAP gave me a name of a plumber K and C plumbing. He quickly repaired the leak. read more

I spoke with the owner about some questions I had and he was incredibly helpful and knowledgable. I was grateful he took the time to answer my questions. That type of service leaves a mark - a good one. read more

I called ASAP Restoration after a plumber and another restoration/mitigation company told me my home had a collapsed pipe and needed $30k in extensive repairs - plus immediate mitigation and restoration work. I wanted a second opinion and called ASAP based on their great reviews. Josh (the owner) answered my call on a Saturday morning and agreed to come inspect my home himself early on Monday. He was very thorough and direct and did not find any of the leak indicators that the other company claimed the found. He suggested I get a second opinion on the plumbing issue and referred me to another plumber, who came out and quickly identified and resolved the issue for a fraction of the cost quoted by the other plumber. So, I ended up not needing ASAP's services at all, for now. Josh followed up several times to make sure everything was taken care of. With home repair/maintenance issues, it's so easy for unethical contractors to take advantage of homeowners. I'm so relieved that I found a business owner who prioritizes ethics over making a buck. I would absolutely recommend ASAP for anyone needing restoration/mitigation work. read more

Inquired about a restoration service quote on Yelp. Joshua reached out to assess the situation over the phone and asked for some photos. He sounded stern but was very good at asking questions to figure out minimal work was needed to "restore". Rather, he took the time to send me educational documents about mold management, maintenance, etc. and called back to explain about how certain materials used were likely not up to code and sent links of products that would help alleviate any future water damage problems. He did not recommend for us to use his service at the time due to minimal need and higher cost. Few days later, he called and messaged to check in with how things progressed. None of these costed me anything yet I had gained knowledge through Josh. I'd definitely return for any future service needs. read more

Our first inspection on water damage was Jacob. He was quick to respond and schedule his visit. He also was on time and was able to begin the demo and determine the depth of the damage. Next was Kyle who connected with our insurance adjuster confirming the restoration repair work. Both of these gentlemen knew and performed their job in the process with excellence and professionalism. We couldn't have been more pleased. read more

Your team acted quickly to mitigate further damage and provided thorough estimates for the cleanup and restoration work. We truly appreciated how you seamlessly communicated with our insurer, helping to facilitate the claims process and helping to manage the overall cost of the job. Your professionalism and expertise have been invaluable during this challenging time. Thank you once again for your excellent service and quick response. We were very pleased! read more

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Josh helped us navigate an insurance claim for our Mold Remediation. He is the top mold remediation expert in Phoenix. ASAP is the only company you should use if you have a serious Mold remediation claim. read more

Josh helped us complete a demo, mitigation, and mold situation with minimal disruption. I highly recommend them. read more

The crew was very careful and thorough. We had an upstairs bath flood, including the walk in closet and the bathroom next to the master bath. It also came raining down into the kitchen. They were very professional and polite. Everything got dried out and the necessary floors and walls were removed. They put up plastic to cover our things and in the kitchen to cover everything. They totally cleaned the mess when the removed the floor, walls and ceiling. I would recommend this company. read more

This company assisted us with restoration after a flooding incident that was unexpected on our home. They walked through the process and ensured us that everything will be taken care of, and it was! Appreciate the great experience! read more

ASAP Restoration came highly recommended so I called them up and Annette said a tech would get back to me on arrival time. Jeff called on the way from an appointment and he and Rick arrived earlier than promised. We had initially contacted another company earlier in the week. Being the point of contact for a business in an emergency situation can be draining. I wish we had the recommendation sooner. Jeff & Rick (happy birthday Rick) got right to the inspection after talking with my boss and came back with the results and was able to begin the 5-day dry out process immediately upon approval. I was so relieved. They installed the fans and dehumidifiers in every area that was impacted. They returned today to take readings. They also gave recommendations to help the process along. I am very pleased and am ending my work week better than it started. Our church is happy with their work and pricing for water mitigation services. I'll be back to provide updates. read more

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We had a pinhole leak in the wall between the laundry and the garage causing water to permeate the laundry room and the garage floor. Maria handled the mitigation quickly by figuring out where to cut the drywall and dry the impacted area. 4 days later Josh and Tim handled the reconstruction. In just 2 days they replaced the drywall, insulation, baseboards. The laundry wall was textured and all of the walls were painted with matching colors. All work was done quickly and efficiently and the overall quality looks very good. read more

These guys are great. I had them come out to a customers house to deal with flood damage today. You couldn't ask for a more prompt and professional company to come out and do honest and ethical work. I would recommend this company to anyone in the future. Don't ever go with a restoration company without looking at reviews. Yelp does not lead you down the wrong path. read more

We went to visit a friend for the weekend and our cat had to have turned the bidet to one of our toilets on with the lid being up. Water was continuously spraying out. Our friend who checks in on our cat didn't notice because it was at the far end of our house. The bathroom and guest bedroom were completely water logged and flooded. Other places I called would not pick up the phone or return any of my calls. ASAP Restoration really lives up to their name. They came out quick. Removed all the water and moisture and left no mess behind. They take the time to listen and they actually care about your concerns. Their prices are very fair. I definitely recommend them. They are the best. read more

Excellent and professional work. Bethany handled the intake and estimate and was prompt and professional from my initial inquiry call to the completion of the job. Andre and his team worked on-site for the three days of the effort and were absolutely meticulous in their attention to detail and work quality. Communication was stellar from start to finish, and both Bethany and Andre were reachable by phone and text quickly throughout the project. When I initially contacted ASAP Restoration LLC I reached Josh (who I think is the owner) who walked me through the ASAP process, requested photos with which to put together an estimate, and came back with the estimate within 2 hours. The apartment to be cleaned and disinfected was in a terrible state from the previous tenant and I wasn't sure how anyone would be able to make headway with it; ASAP showed up exactly on time, suited- and gloved-up and got to work immediately and efficiently. I'm pleased and a bit shocked by the high quality results, as again I did not think they were achievable. Highly recommended and, if needed for other projects, I will use ASAP. read more

ASAP Restoration and Construction - Damage Restoration Near Me - Tempe, Arizona

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Incredible service - all promises kept and peace of mind came quickly. Strong recommendation. Josh Rocks! read more

Based on the free help and advice given to me by Joshua Rudin, I can easily recommend this company for its conscientiousness. Living in an apartment, I was unable to use ASAP's services. But after my neighbor's unit flooded, and the water seeped through the wall into my apartment, I had a difficult time getting the management company to act on my mold concerns. After calling around, I ended up on the phone with Joshua, who told me all I needed to know in order to stand my ground with apartment maintenance. He even emailed me PDFs with information on mold growth and its inherent dangers. His help went some way toward getting the company to finally act. I was impressed with his concern over the phone, especially knowing that I would not be his customer. This level of dedication from a business owner says a lot about the ethics of ASAP Restoration overall! read more

We are so thankful we found ASAP Restoration. They were the only company willing to totally rebuild our patio deck stairs. They were on time, great supervision, flexible with our build out and the craftsmanship was simply amazing. What a pleasure it was to have such a honest, hardworking company take care of us. Many thanks Joshua and team for taking on a tough job, you really came through for us! The Bernard Family. read more

I have been working with asap for over 6 months. They came out pretty quick to take care of my mold problem. They we're understanding that I had to work with Sedgwick and it might be a long process. When the work was Done it was just like brand new. They are a very patient and understanding in this long procedure. Would work with them again if needed. Thank you josh read more

RUN! Unprofessional staff who do not know what they are doing. After i left a bad review the OWNER JOSH called to harass me instead of apologizing for my negative experience. Threats of attacking my businesses with negative reviews. i will be contacting insurance to let them know they should be reconsidered as a "preferred contractor ". read more

I contacted ASAP for 2nd estimate on sewage leak in floor, drywall, and more. Homeowners insurance claim opened... (plumber quote raised red flad for getting 2nd) ASAP came quickly.. w 2 man team. I signed over the job to them (whatever they found..) They were prompt, courteous, professional, and very honest. There was no moisture or damage found! They double-checked.. showing me. I was blown away. I'm grateful to say the least.. I will keep their info for future house needs. Thank you to the whole team ASAP!! read more

As many other one star reviews state, believe them as they are all true. Do not use this company. Hired owner, Josh Rudin, with ASAP Restoration to perform mold remediation, fired after one day due to aggressive behavior by owner. Angry that we fired him, we were then pushed and shoved to pay the bill in one day with a threat of a lien on our property supposedly prepared by his friend, the attorney, that all reviewers speak of. It is a form Property Lien with our address changed on it (which, btw he can do himself) given with the bill. Sent along with the Lien and invoice was a so-called "contract" to sign that stated we would not write any negative reviews on Yelp or any other website regarding him or his business in the future. Please note Yelpers: you are NOT required to sign this document, or any other document for that matter, in this regard. Obviously, we did not sign this ridiculous "contract." Move on ASAP, if this is how you do business, perhaps you should hire a professional mold remediation service for yourself and find out how a real business is run. A "contract" so no one says anything negative about you to others? A lien on the customer's property? Your friend offering to payoff upset customers to offset negative reviews? If you provide top notch, five star service for your customers without threats, liens, payoffs, and aggressive behaviors, you shouldn't have to worry about this in the first place. read more

I had the pleasure of having dealings with Josh at ASAP Restoration LLC located in Arizona. Great guy, very kind, helpful and understanding! read more

This company is very trustworthy. Each person I came in contact with were awesome. Their work was very good to. Matching paint color and were very perfect. They moved furniture and clean up was very good and respectful through out the service. They delt well with Moms widower very well, no matter how much he repeat questions. Their patience was remarkable. I would call this company again. % read more

This company blocked two time windows of 4 hours each and stood me up both times!! I would pass with getting work with this company. read more

Called around and got some bids from several different companies. Decided to give ASAP the job for my restoration and reconstruction. Deborah ( the office manager) was quick and efficient with responses and turn around times. The owner (Josh) was very hands on and detailed in what process needed to be done and why. The crews that came out to complete my job were all friendly, clean, detailed and experienced at what they needed to accomplish. If you have any issues, the office is quick to resolve problems/ update on timelines. read more

If the insurance companies were as fast as ASAP Restoration LLC, the process would be much smoother. It took 6 months for the insurance company to settle my claim, but the team at ASAP arrived quickly and got to work immediately. Their staff made a difficult time much easier for me and my family. They dried everything out thoroughly and ensured the job was done right. Knowing what I know now, it's clear why consumers need companies like this. ASAP took my claim seriously, worked directly with the insurance, and let me focus on moving forward. A special thanks to Josh and the crew for their professionalism and care. Thank you, ASAP, for getting my house put back together and putting me first! read more

joseph has to be the most polite and customer service oriented person you will initially meet to do your estimate however beware after that you get moved to a team with paige and she has to be the rudest ever. she literally yelled at my elder mother over the phone and told her she didnt get it so she was withdrawaling. who does that? read more

I had some plumbing work done seemed like a simple job just to unclog a kitchen drain turn out the plumber that I hired decided to call out a litigation company. This company Copper state. The plumber stated that I had major leakage behind our sink. Keep in mind cannot see any water. nor any moisture testing done.They stated a pipe busted behind my wall so this company that they were going to come in wanted to tear up my kitchen of course they asked insurance information .Before we move further I decide to get a second opinion and I used ASAP. Behold there was no water damage no moisture. These people were honest and save me thousands of dollars of course I will use them in a future for any restoration!! ASAP a trust worthy business read more

I had a leak in my home and needed to have mold removed from my home. The restoration team did a great job. I then needed to put my home back together. It was very devastating. Lucky I had Danny Bass to hold my hand he was so kind and really cared about my concerns. I was also very lucky to have Victor and Julio. They fixed all the loose ends that needed repaired. Victor is amazing I don't think there's anything he can't fix. It was a long 4 months but I'm happy I'm home for the holidays read more

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After experiencing fire damage, I was impressed by the fast response time and professionalism of the team. Their attention to detail in restoring my home was incredible, and knowing that all staff are background-checked and drug-tested gave me complete peace of mind. Highly recommend their trained, trustworthy experts for any fire damage restoration! read more

I woke up to find my motorhome flooded from a stuck water valve and I called ASAP when I realized it was more water than I could deal with. Rick responded right away. He figured a motorhome wasn't that different than a home and he was there to get to work right away. He brought in a huge dehumidifier and two big blowers to get rid of the wet! Took a couple days to dry out but there was no damage caused by the flood. Rick was extremely diligent and thoroughly explained what he was doing. So glad of his quickly handling my dilemma. Hope I never need that kind of service again, but I would call ASAP again if I did. Yea for Rick...a really pleasant guy. read more

I highly recommend ASAP Restoration and their crew of people on staff as well as related contractors. The front office staff was always Courteous and efficient as well We had a leak in a Powder Room, and multiple plumbers thought it might be coming from the Master shower. Other companies were prepared to tear down the entire built-in Master shower, but ASAP took a more conservative approach and found that leak was coming actually from a toilet in another bathroom! (imagine if we had torn out the shower and it wasn't even the source of the leak?!) ASAP's plumber got it right in their process-oriented careful testing. ASAP also took proper care with setting up a containment barrier for removing drywall, carpet, and baseboards, and bringing dryer fans. They met with the insurance adjuster multiple times and worked hard on our behalf to maximize our State Farm coverage. When one of the contractors made a mistake and removed tile he wasn't supposed to, Tony the Operations Manager absorbed the cost and made it right. While we experienced a few hiccups, Tony always took our call promptly and never dodged the difficult questions. He was patient, he was thorough, and he knows the business well. He never made excuses or tried to backtrack up on his commitments, even given extenuating circumstances that others would have tried to weasel out of. Tony and his people didn't. They are stand-up guys. That is what makes us a 5 star review. read more

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Really impressed! I had never had any kind of water damage to my house before so I really wasn't sure how all of this process worked at first. I reached out to them on a Saturday morning and Josh answered my call right away. He sent someone out to the house in 45 minutes to assess the water damage in my laundry room. Their guy Shamrock showed up and explained how the process worked and started by putting up a containment around the room, which was some of the most thorough work I've ever seen and set up the machines to make sure it was dried properly. They tested for asbestos since my home is older, which came back hot and within a day prepped the room and next day had the guys back to remove the asbestos. They have continued to do work and ensure that it was safe to be in the house and paid so much attention to detail. I trusted them to do their job and they took such good care of my brand new washer and dryer as well when they had to move it. I would definitely hire them again if needed and recommend them if you ever have any kind of water damage to your home or business. I was most impressed with how nice and professional all of the guys were that came by to work on the house and how easy they made the process for me. They explained what they were doing along the way, were highly responsive to my texts and calls and made what was a stressful situation feel like everything was going to be ok! Thanks guys for such great work!! read more

ASAP Restoration and Construction - Containment area! - Damage Restoration Near Me - Tempe, Arizona

TL;DR This company is amazing, if you're surfing reviews like I do to find the best option, THIS IS IT. Over the course of a few months I have slowly been getting more and more symptoms. After pulling up my carpet and finding (to the untrained eye) what seemed to be mold I freaked out as all my symptoms fit mold exposure. I called them a 7am in the morning after being up since 2am freaking out and crying. Josh answered immediately(for reference I called another company too that claimed 24/7 and they put me through to a call center that told me they couldn't do anything until Monday...) anyway. He answered and I explained everything. He said he would try to get someone out same day, if he could, to test the air and the spots under my carpet. And let me know we'd be at the mercy of the third party lab as to when we would get results, but at least we could get the sample in as soon as possible on Monday morning. At some point in the conversation he briefly mentioned being the owner, so in the back of my mind I was like "Okay so, he's probably going to pass me off to someone else to finish up the rest of this process" as most owners do. But NOPE, that didn't happen, he stayed in contact with me every step of the way. Literally communicating any time something changed or happened. The testing company is third party, so there is no conflict of interest in ASAP making the problem worse than what it seems to get your money, but the third party was very nice also(especially to my dogs, which is most important lol) We awaited the results and Josh emailed them to me as soon as he got them, then he called to explain them to me. Turns out there's not any more mold in my air than normal (as there is mold everywhere) and he said he suggested I go see an allergist because something in my room in clearly making me sick but thankfully it's at least not mold. I would use this company over and over again(but hopefully I don't have to lol) If you want to be SURE you're not being scammed out of money by a company that does in house testing, you want to feel at ease, and I'm sure have a great job done as well if you have a problem then ASAP Restoration is the way to go. read more