Estimator John Roe came to our house in Phoenix to assess the presence of mold in the ceiling of our garage. No mold was detected, but John did find a small roof leak that we didn't know about. John was prompt, professional, friendly and very helpful to us. They do remodels, so we will definitely keep them in mind for future work. read more

There is NO way I believe the good reviews. This is the rudest, most incompetent company on so many levels - and I'm not just talking about our experience, but a friend's experience as well. She told us that she had to scrub her bathroom that was left filthy after workers used it WITHOUT HER PERMISSION. John Roe was beyond rude and dropped the ball on us, leaving us high and dry AFTER MONTHS of waiting. Looking at other reviews, I see we're not the only ones they did this to. IF you value your house and your time, I'd go elsewhere. Anywhere. Just not here. read more

We came home to a flood in our main bathroom. The toilet float had stuck and flooded the bathroom and closet. I called First Choice Restoration and they understood the urgency. They had a crew out in an hour and they were quickly drying everything up. The crew communicated very well with us on the process. Their quick action, professionalism and knowledge saved us from dealing with a major mold problem. I will call them if we ever have another disaster and I highly recommend them to my friends and family! read more

First Choice Restoration provided exceptional service for a difficult job. The team was professional, knowledgeable, and efficient. They were able to restore my water damaged floors and drywall with minimal damage to the rest of the home. The work was completed on time and on budget. I would highly recommend First Choice Restoration for any restoration project large or small. The team clearly takes pride in their work and it shows in the final product. I am very pleased with the results and will definitely use them again in the future! read more

Not recommended. We had a leak late October of 2021 and started the reconstruction in November. We chose First Choice out of the 3 that were recommended by insurance adjuster, we chose them due to the other 2 would not be able to start the repairs until Feb 2022 and Kelly our project manager assured us that they could start right away. First there was zero cleanup after drywall, there was drywall smashed into my grout and all over my yard and they never came back to pick up the excess or garbage we had to clean and throw it away. Kelly was our project manager and when the shower installers realized that the walls were not straight and they would have to reschedule after it was fixed Kelly's said he was going to have the shower walls shortened, this was not what we wanted but the communication shut down and we requested to Aaron to assign another project manager so we could complete our project, which we did not get. I could go on but the shorter version is Kelly quit working with us and 5 months later, on a small job, I finally got the final bill and there were several things that said "did not do" I didn't ask them not to do anything they just didn't do them and still our bill was higher than our original estimate. This was an extremely stressful event and working with them made it even worse. read more

We had workmen at our house rebuilding the cabinet under our sink. They pulled out our dishwasher for us, because we are getting a new one. The dishwasher had leaked and they thought there was mold on the back wall and side wall. I called First Choice Restoration and spoke with John Roe. He came to our house this morning (June 24,2021). John cleaned and scraped the area and sprayed it. He also painted it to give additional protection. He said it was a minor problem. We highly recommend First Choice Restoration and appreciate John Roe. They are not a company that takes advantage of people. We will definitely call them again if we have any additional problems and highly recommend them. read more

Very good company. Quick response and easy and fair to deal with. Does not take advantage of you in a bad situation

I highly recommend first choice restoration! My project manager Juan was extremely friendly and let me know every detail about what was going to happen and the exact time frame. I had a water pipe break in my home and first choice restoration repaired all my dry wall and had my home looking exactly like it did before the incident. Im extremely satisfied with my service! read more

Thanks to Juan, Aaron and all the people at First Choice Restoration. Great people to deal with, a real pleasure. They turned our water damaged 30 year old bathroom into one beautiful room. Will always call them first for our home repairs! read more

This company guarantees a lot and delivers nothing. They will damage additional items in your home and a 30 day guarantee completion will turn into 5 months. You are EXPECTED to accept their horrible workmanship. Their rebuild did not reflect what it looked like before. If they damage new product during installation they will not replace it. Supervisor does not follow up on contractors as they stated they would. YOU are responsible for staying on top of EVERYTHING! Do not let these people in your home. They do not take responsibility when things come up missing in your home. They will tell you it was not their people. I guess who they contract do not count when something occurs in your home. They will over promise and under deliver every time. read more

I would not recommend this company to anyone. Unfortunately, we were referred to them through our insurance company to replace the shingles on our roof. Their communication is very bad and inconsistent. I could never get a scheduled date to repair the roof, it was always "I'll talk to my guys and call you back" no callback or "next week" then their truck driver "called out sick." I understand that they are busy, I realize that other people had roof damage as well but all I asked for was communication and a scheduled date so we would know what to expect. We've had the damaged since August, we JUST recently got the roof repaired. Now that the roof is FINALLY complete, we have a leak. I reached out to First Choice, I sent them pictures, they said they would send someone out and they blew me off. After feeling helpless, I reached out to my insurance company who informed me that they talked to First Choice and they are blaming it on my AC leaking. They never came out to look, how do they know it is my AC leaking? In addition, the leak happened while it was raining. I've been very flexible and patient with them up until this point, but now we just want a resolution. read more

If we are talking about First Choice Restoration and Disaster Team in 1998 Mears Parkway, Margate; you are making the biggest mistake. I will post pictures of how my kitchen is since 6/8 to today. They took $2000 dollar deductible that I paid. I asked for a signed, and licensed contract by the owner and as of today, nothing. I will also tell you who the owner is per my information. I received an itemized bill from my insurance company stating how many equipments and services they claimed to provide but isn't true. I have documented everything with pictures. Will be back with pictures. You be the judge. read more

Our home suffered water damage from one of the summer of 2021 storms. After finally get insurance to move (Allstate), First Choice Restoration came on board and the work repairs began. The First Choice Restoration construction workers were very courteous, and mindful that they were working on the house that we live in. We just plain like them! The construction work was impeccable and even the daily mess that was necessary was cleaned up each day. If we had any questions, if the construction workers couldn't answer, they referred us to the Project Manager, Juan Alvarado, who promptly returned the call and took all the time necessary to explain so that we understood. It was necessary for First Choice to hire a subcontractor at one point and, unfortunately, there was some personal property damaged by that subcontractor. First Choice Restoration held that subcontractor's feet to the fire and the personal property was replaced to our satisfaction. We strongly recommend First Choice Restoration. read more

Company is a joke. They dont ever have any work even though they are a "preferred vendor." When they do have work they arent even permitted to be there, under numerous cases was there threats of misdemeanor tickets by the city, david and aaron literally have no idea how to run a restoration company, plus the guys they have working there are very under qualified and theres just alot of slack to be picking up. They also like to have mandatory meetings where they like to discuss how much work they arent going to have, worst company i have ever worked for, and would not recommend applying here to anyone read more

I perform 3rd party environmental testing throughout the state of Arizona. First Choice Restoration is one of several companies that I have had the opportunity to inspect their work on a frequent basis. They are notorious for being thorough in every phase of the project. Their work, including containments, and detail cleaning and decontamination processes are always top notch. Tony Reyes is always super fast and friendly and a #1 professional in my book. read more

We were looking for a water restoration service to clean up my mother-in-law's flooded home in Globe. I contacted several firms through Yelp's "Request a Quote" feature. . First Choice called me within 30 minutes, learned about the problem and then said they would call back to tell me if they had a crew available. They did do that. However, unbeknownst to me, my sister in law contacted another company and set them on the way to Globe. When the First Choice scheduler called back a few minutes later I had to tell her that no longer needed the service. The owner called back a few minutes to confirm and then he followed up with an email to make sure the other company did the job correctly. Based on this customer service I would definitely recommend First Choice. read more

Not recommended. Took over 20 hours of time off to accommodate them after they couldn't measure a room so the carpet was too short. That was after they lost the type of carpet and didn't call to tell me for a few weeks. Luckily I still had the carpet type. No credits or anything, here is your bill... read more

First Choice just finished redoing our kitchen. Amazing job!! Professional, pleasant, punctual. Our dishwasher leaked and ruined out floor and cabinets. FC helped with our selections and also made helpful suggestions. Very skillful and artistic as well. Couldn't be happier with the end result. Truly, my dream kitchen! Peg & Dave D read more

NO. Jeff Mattingly visited my home and spent about an hour with me talking over the details of the job I wanted done. He told me he would email a quote within the next day or two. The next day he called me and said that he wanted to get some more specifics. After 2 hours of conversation, he decided that he wanted to come back the next day. I agreed and planned on that. As the evening aged to around 4-5 pm, I called him and the call was rejected. The next morning I called the office and they said they would call me back. They did, and let me know the general manager would call be back in about an hour. That was 3 days ago. read more

We are Canadian Snowbirds and we had a flood this summer at our Arizona home when we were back in Canada. We called First Choice and they were on the scene right away. The entire interior of house was completely damaged. As work was being done they kept us well informed by email with picture. When we came back to Arizona we came back to a new house. Everything was professionally replaced to our satisfaction. We would definitely recommend them. The staff was very respectful and courteous. read more

For restoration, insurance work and negotiation, water damage, fire damage, flood, mud, disaster, mold, you name it...they do it! They are 24 hour service and they come out in about an hour. When I needed them the most they came. I wouldn't look ANYWHERE else for this type of work. read more

I dont know of anything more stressful than building a custom home! I am very picky! Of all the contractors, 1st Choice Restoration was the only one who did what he said he was going to so when he said he was going to do it and at top quality! Unfortunetly, FCR is now having to fix the shotty work of other contractors! He and his workers are professional and went out of their way not to disturb our family and we didnt even notice when they were around. When looking for a contractor, licensing is important but just because someone is licensed does not mean they are honest and will do quality work! In addition to being licensed, Aaron is very easy to talk to and gave good design suggestions. It sounds cheezy but I told Aaron he cannot get rid of me because he will be the only contractor I ever use! His name says it all- First Choice! I truely cannot say enough about what a Godsend Aaron and his team have been to our family! read more

First Choice Restoration - open kitchen and dining area - General Contractors Near Me - Gilbert, Arizona

The restoration team from First Choice Restoration were here in a very timely manner - within an hour after we called. Chris and Jose are professional, friendly, worked quickly, and answered our questions well. read more

Professional restoration company that will help YOU instead of your insurance agent. I found out that it is important to call these guys FIRST before you call your insurance company. They will help you during your emergency time of need. The owner is professional and an all around great guy to do business with. read more

First Choice Restoration billed me for services I never authorized, and that they never provided. I wouldn't recommend them.

This company gets 0 stars. This is a dishonest company that will deceive the homeowner in order to get business. I called this company because they work with the plumbing company that I was doing business with (and them only because my home warranty chose them). The two companies obviously have a business plan in mind before they get to you. Because there was mold present in the wall near the leak the plumber was hired to repair, the plumber told me that he could not do the repair until I had "certification from a licensed professional" that the mold was removed. He referred me to 1st choice and said that they could come out and do a free estimate. The first thing the technician wanted to see was my home owner's policy so we went over it. At no time was I told that if I agreed to "hire" them that the appointment was now an "emergency appointment" and never told how much that charge was, it was astronomical I found out later. Then the tech wasted no time at all bringing their industrial machine into my home. Although I was very hesitant through this whole meeting, the tech was eager to get my business and there was no disclosures of how much anything cost or if my insurance would even cover it. Although I used bad judgement in signing the work authorization and not asking more questions beforehand. The company is not honest enough to disclose things up front or to wait until you have spoken to your insurance company. They are eager to get business at any cost and they charge outrageous fees. I guess the insurance companies are willing to pay the exorbitant rates so that makes it ok for them to charge homeowners outrageous fees too. Run from this company or ask every question possible and you must get approval from your insurance before agreeing to let this company into your house. Also, if you have a cap on your insurance, be careful of this company easily exceeding your cap. read more