HORRIBLE DONT BUY FROM HERE , they are a joke , unprofessional, I got a bedroom set from them , and the day of delivery (two days later) I get a call saying they broke every piece of furniture i bought "during delivery " then they call back saying it's not that bad and if I keep it I can get free delivery (what a joke ) then I said okay deliver it and I can see the damage in person and then they said they would deliver it at 5:30 and then I get a call exactly at 5:30 saying they lost all the screws to the bedframe read more

Do not go to conns! As there name states they are conns! We got a couch from them against our better judgment!!! The couch we got was leased in 2019. The couch was cheaply made and broke under the weight of my 105 pound wife. When we filed a claim under there "warranty" we were told it would not be covered, so the sofa went in the garbage a year after arguing back and forth under the warranty. Now here we are in 2024 being sued by conns and having to go to court 5 yrs after the garbage that was delivered broke and was not covered with the fake warranty they provide. I repeat DO NOT GO TO CONNS. Any review greater than one star has to be fake! read more

So I decided to email the address for Conns. What a joke. People don't waste your time, they did nothing to resolve the problem. In fact they called tech guy and whatever he said they wrote it in an email and said they will not replace the washer machine. I also was given directions once again how to wash my clothes and what detergent to use. This is very insulting! I just washed a blanket and as you can see I had to wash it again because the detergent (HE) was stuck on the blanket. Why??? there was hardly any water in the machine and the pods never resolved. As you can imagine that's how my other loads feel - yes still dirty! My underwear, my sheets, my towels etc! Dirty! Nasty! Conns! read more

See all

My appliance that I purchased from Conn's is still not fixed. My first call to the service department was 2/25/22, and it's now April 5,2022. The business manager reached out to me after my original complaint, they didn't do anything. Conn's has lost me as a customer, I will buy from someone who stands behind their products. You have been warned. read more

Customer service acts like they want to really help you but I guess it's their job to tell you want you want to hear. Still not satisfied 4 months later and eventually you get tired of repeating everything to a different customer service rep. I give it one* because I have to mark something. read more

NEVER PURCHASE!!! I Purchased a couch and when I went to pay it off, it was like pulling teeth. They definitely don't want you to pay off your account so they can collect on interest. I asked several times to get a payoff emailed to me because you can't get any kind of statement off your actual account. I was told both by email and by a human being that it would be emailed. NOW 5 days later I still have not received it. They make excuses, saying that it was emailed when in fact it was not. The right hand has no idea what the left is doing. I WILL NEVER ORDER FROM THEM AGAIN AND NEITHER SHOULD YOU. read more

I'd say look at the previous reviews... I was here for a good 15 minutes. No one was able to help me. When I finally grabbed someone and asked if I could buy a washer/dryer, they sat me down in a cubicle and told me to "wait until this guy is off the phone." I waited and he didn't help me. Maybe if Conn's sees this, they can figure out what in the world is going on. I had $2K ready to go. Now I'll tell you: don't waste your money on people who don't want to sell you what you want. read more

I would give 0 stars if I could. Beware people they will steal money from your account and not want to return it. When they finally agree to put it out for "review" and say that if they agree you should get the money they STOLE back, they would send a CHECK in 36-42 days!!!! They are a terrible company to deal with, customer service is NO help and not knowledgeable. The company has ridiculous policies and I will NEVER shop with this company again. They are thieves. I can't wait to be done with them! Conn's is Conn's for a reason! Bunch of Update: It's June 6th and I have yet to receive my refund check. I've been consistently lied to by this company and my next call is to the Better Business Bureau. STAY FAR AWAY FROM THESE CON ARTISTS!! read more

I wish I had read the reviews before shopping at Conn's. THE WORST customer service experience ever. I'll spare you the gory details but they delivered the wrong furniture to me (there was a sofa arm in the MIDDLE of my sectional sofa and a corner piece with a large silver connector on the side that shouldn't be there (see photos). The delivery people's response was "well, you ordered it". James, the store manager, did absolutely everything in his power to avoid my calls (came in late, 3-hour lunch, busy with another customer....) James was completely worthless. I still do not have my furniture that I paid in full $2,000 for. I have no delivery date or time for the new furniture. The only consistent thing about Conn's is James avoiding my calls. DO NOT SHOP HERE! read more

See all

The email address they provide is invalid , don't waste your time trying to reach Conn's

Not a happy camper here. Warranty expired on washer and dryer Aug 22. Received no email, text or phone call reminding me of warranty expiration prior to Aug. Now my LG washer is broke and a new warranty thru AHS isn't effective until 30 days from now. Won't be buying from this retailer again. read more

This is one of the worst and rudest places I have ever dealt with, my most negative experience with any business; ever. I advise anyone thinking of going through Conns to rethink it. The problem: i got a 65" Samsung TV through them, I have made all of my payments on time. The television went out, completely dead. I called Conns support to get it repaired and it took them a week to get someone here. When he got here he just took it apart and said "yep, it's broken..." then put it back together, said he had to order parts and left. 3 weeks later I still had no TV. I called to follow up numerous times, they argued with me, yelled at me and even hung up on me once. I was frustrated yes, but civil. When they took a hostile approach I got upset and tried to argue back to them my case and they kept interrupting and cutting me off. Still no TV and I am obviously making no progress with these people. So I called Samsung to use warranty through them on the TV and they were out here and had it fixed in 4 days time. I do not recommend anyone get into a contract with these people! Save yourself some heartache, use rent-to-own if you need to but stay away from Conns. read more

Never buy from CONNS. CANNOT TRUST THE STAFF!!!! The manager John did NOT tell me how sensitive it would be moving the TV. I DID NOT DROP THE TV he knew there was high risk of me transporting the 75 inch TV. He said nothing. He also stated that he himself moved a 55 inch TV with no problem. After I called him to let him know about the TV he stated He KNEW HE SHOULD HAVE NOT LET ME TAKE TV HOME. He also stated ITS AGAINST COMPANY POLICY!!!!!! He even wrapped the 75 inch TV in bubble wrap. HE NEVER SAID ITS SUPER FRAGILE!! NEVER!! He stated that you can crack the screen by picking it up. When the AB electronic sent a tv person to inspect it he stated that you cannot pick up the TV by the sides! John did not say anything about this!! HE DID THIS ON PURPOSE!! He did state that he doesn't even have a TV that big. I'm SO ANGRY WITH JOHN AND THEY WAY HE HANDLED THIS AGAINST COMPANY POLICY!!!!! Really!! NEVER TRUST ANY OF CONNS STAFF AGAIN. MY GIRLFRIEND IS POSTING THIS ON HER TWITTER PAGE WITH OVER 200,000 followers. read more

This review is based of "Conns" altogether and bot just this particular location. We have been paying off a tv now for a couple years, didn't just buy it out right because we were trying to build up our credit. We have been harassed monthly. We have received 120 calls in 14 days! This is no exaggeration. My wife is pissed. We were going to buy furniture and more since we only have 2 more payments on our tv but NOT ANY MORE! I will also be reporting this to the BBB. read more

If you are going to Conn's Elizabeth at Southpark Meadows in Austin was the most helpful sales associate I've worked with in a very long time. The particular item I wanted was back ordered (and it clearly stated that online when I decided to purchase it so that was not an issue). I saw online where it became available and called their delivery number to see if I could get it delivered sooner than the original time. The guy I spoke with was not wanting to 'look into it' he just said my delivery date was still the original delivery date and they would call me if they could do it sooner. I decided I would call the store and speak with Elizabeth, the sales associate that originally helped me because she was so friendly the first time I met her, just to see if she could help me out. She made a phone call and then gave me the news it would be delivered to me the next day. I'm thankful to her for going the extra mile to assist me when others would not. She was amazing. This is not the first time I have purchased from Conn's. I purchased a washer/dryer and a mattress a few years back and never had issue with them. read more

Our refrigerator went out and we had a graduation party planned for Saturday. I called Conn's Home Plus and Sid stated that they had the refrigerator "in stock" and can be picked up. My wife and I went by later that day after driving over an hour to get to the store to speak to the salesman (Mondo) which I spoke with about the refrigerator. After waiting almost 45 minutes for him we ended up with another representative. He explained that the refrigerator was actually in San Antonio and had we ordered before 6:00 pm we would have received the refrigerator on Friday. The problem it was after 6:00 pm by the time we discussed the refrigerator. We offered to purchase the floor model but the sales rep stated that he would have to get his managers approval. After waiting for over an hour he finally told us that the manager was off and had not returned his phone message. He said he would call us after he spoke to the manager. He never called so we called back the next day. The manager we spoke with (Andrew) stated that Mondo was off that day and that he was not allowed to sell us the floor model. I contacted corporate Customer Service and spoke with a supervisor and she apologized but she could not do anything to help. It was clear Conn's does not care about Customer Service and has chosen to practice the "Bait and Switch" method of sales. Needless to say I now see why Conn's has such a poor rating. Consider yourselves warned of their practice and poor customer service. read more

I bought a 75" TV from Yuma Arizona store It was delivered I put it up on my wall 3 weeks after it arrived Turned it on and there were lines going across and down the screen it looks like it's cracked from the inside they broke my TV I paid for the warranty they said it wouldn't cover it the factory warranty would not cover it I've had to Stevie for 15 days they broke it and they need to replace it they would not replace it this is the worst store ever I will not pay for a broken TV and I will not let this go cons you guys are in for a fight read more

I've never had such a negative experience with a retailer. The company might actually be 100% unadulterated evil incarnate. Like comic book villian-level evil. So bad that it must be fiction. Alas, no. Conn's is real. Conn's offers really easy credit. Buyer beware. They will deliver you broken items and hope you fail to pay your credit card bill out of frustration. No matter what, pay your bill and work out the defective product issues later! At one point, we called corporate. The first thing the rep did was accuse us of not paying our credit card. The customer "service" rep was speechless when she verified that our account was current. My impression was that they want to bend you over a barrel by threatening you for missing payments. They think you'll be too scared to keep complaining. Don't fall for it. My story: They delivered a wonky fridge and promised to come back to fix it. Never happened. I also ordered a vent hood and paid for installation. The slobs who delivered the items came at 9:00 at night--many hours after they were supposed to be there. They then REFUSED to install the vent hood! What?! Several calls later, they sent out two sets of moronically incompetent fools to install it. They broke the vent hood. Seriously. Broke it. Then Conns sent out another installer who confirmed that the previous installers had, indeed, ruined the hood with their buffoonery. Did Conn's do anything after that? Nope. My advice: 1) Give them 3 chances to fix the problems; 2) Pay the credit card on time no matter what; 3) Keep records of who you spoke with and what they said; and 4) Get a lawyer who does DTPA involved. Sadly, this is the only way to resolve the problem. Comic book villians, I tell you! TL/dr: STAY FAR AWAY FROM THIS RETAILER. read more

UPDATE: Evidently, a marketing manager from CRST, the company who contracts with Conn's for installation, saw my review. He called me last Friday at 9pm. I explained the situation and my outrage over it. He thought it was reasonable to request resolution and said he would follow-up with management. He told me that I could expect a call on Monday with further details on when an electrician could come out and rewire my disposal. I haven't heard from him since. This has been a six-week nightmare. I will NEVER ever set foot inside a Conn's store again. CONn's is a good name for this business because I certainly got conned, not only by the company but by their installers. I bought a new dishwasher from Conn's and paid for installation. The man who installed it told me that I needed a dedicated electrical outlet before he would attempt installation. I paid $160 for a dedicated outlet. He explained that he was going to separate the original wiring which wired the old dishwasher and disposal together in the same outlet. I didn't have any knowledge of what that meant since I am not an electrician. He didn't explain that my disposal would no longer work after he did that. I didn't find out until he left. I called Conn's requesting resolution and they referred me to Customer Service. Hold times at the customer service number are interminable. Appointments were made and canceled or either they didn't show. Innumerable calls later, the installation contractors finally send a technician. He was an honest man. He told me that I did not need a dedicated outlet for the dishwasher, that the installer could have wired it in the same way as the previous dishwasher. Basically, I was conned out of $160. This technician was a plumber and not certified to do electrical work. So, he said that I needed to call Conn's again to request services from an electrician. I called Customer Service again. I explained my absolute exasperation. She said she understood because she gets calls like mine all day every day. She was honest and told me that my demand for resolution would go nowhere after talking with her. That was Conn's customer service standard operating procedure. I then took it up with the manager at the Conn's where I bought the dishwasher. At first he said he would be a liaison between me and the installation company and would make the situation right. Now, weeks later, I learned from the Conn's manager that the contracted installers WILL NOT come out and wire our disposal back into the outlet, which is a simple repair by a certified electrician. He said there is NOTHING that Conn's can do about it. I now have to hire an electrician to fix a problem that Conn's and their installers caused. I just wanted a dishwasher. Now I have to pay the exorbitant cost of an electrician on top of the $160 I already lost. If you are reading this review, please take it as a red flag. Conn's DOES NOT care. They will leave you high and dry after getting your money. My next letter is to the Better Business Bureau. read more

My sales person was Bill, and he lied to me from jump. I was approved for $5,000 same as cash and they're having a Labor Day sale which brings their prices in line with other stores. I got an email from Conns right away stating that I had to bring a copy of homeowners or renters insurance in my name. I get it, it's financed. I called Bill and said "the insurance is in my girlfriends name, will this be an issue?" He said "who told you you needed that!!!??" and told me it was NO PROBLEM to just come on down and he would get me all fixed up. I make 3 trips there, mainly because their fax machine from 1981 can't scan documents right, so I was asked to bring in my ID numerous times. After making several trips I decided on what I wanted, a 4K 65inch LG TV, which was actually at Best Buy for around $500 more. I was super impressed with their price because normally they totally jack the prices up. I had given him the insurance docs and all my information earlier so I only had to sign the paperwork. I signed a couple things and then BAM, Bill's lies begin to appear. He said casually "I *had* to add $306 here for insurance, go ahead and sign there. I said WOAH WOAH WOAH, you said my policy would be fine. I said to Bill "I asked you this specific question before I even came to the store and you told me to bring the policy and come on in". Bill then lied to me again and said "I don't remember that at all". I said Bill, not only did we have two conversations about this on the phone and on the couch, but you have my policy right over there in someone else's name. I call BULLSHIT. I totally get the reasoning for paying the insurance like I said, I just didn't appreciate the lies. I told Bill that it was pretty shitty for him to try to lie to me. I told him that I'm not his normal customer: I'm not desperate for a TV and I have good credit. I only went with them because they were cheaper than Best Buy. Period. As Bill and his manager looked on, I ripped up the contract and left. I called the Conn's store north and let them know I would be coming to use my credit there and they told me that Bill had finalized the invoice before even getting my signatures. The invoices are only supposed to be finalized when the contracts are signed. I had to get them to cancel it, which was another nightmare. I went to the store in Round Rock and they didn't lie to me, how refreshing. read more

If you need something and cant buy it. Use Arrons or another company. They have absolutely no customer service. They messed up on our paperwork. We were harassed for lack of payment on an account that should have been closed bc we had to redo the paperwork it took them 2 mths to fix the problem. Our couch doesn't work and we were smart got the insurance. The couch isnt a year old. Took us 3 and 1/2 weeks to get a person on the phone. No one and I mean no one helped. I finally got smart and pushed that I was a repair service took 5 min. No w I have to send photos that takes 3 days to look at and then they will send a technician to look at it. Then we will schedule a repair. Ok the chair doesn't open but sure.. I talked them about how I couldnt even call for a repair. They didnt care. Get on that sales floor like your buying something and bam you are there top priority. Worst company ever.... I'd give 0 stars if I could.. oh and I have emails and phone records to back this all up. DONT USE CONNS.. This is our last purches here. Update: have submitted to Conns as it has been 4 days. Also sent the Media dept the email. Tried to email repair service corrdinator twice and no response. Have tried to call only to be on hold because noone answers the phone. read more

Bought a 2000 dollar laptop from here and the day I brought it home keys fell off of the keyboard, the next day 4 more keys fell off the key board, have tried getting in touch with management to discuss return or replacement and can never ever get in touch with a manager have been told a manager will call me back and never does. If your looking for an expensive electronic purchase do yourself a favor and go somewhere else, somewhere that will back up what they sell like Best Buy or Walmart or target, only giving two stars because they did do a good job getting financing for my purchase. But will never ever purchase anything else from this place ever again. read more

If I could give no stars I would. A year ago I bought a bed from this establishment with a year no interest. The salesman told me that the interest will start up a year from the point of sale and I would only be paying interest on what was left on the sale of 25%. The salesman actually lied to me and I found out that it was 25% interest rate from the point of sale. I do not recommend anyone going to this establishment and getting a payment on anything. Not unless if you'd like to pay 25% more then ticket price. I will never buy anything from a cons ever again. read more

Very vulture-type salesmen at this store. Their stuff is generally overpriced compared to other furniture stores. When we pointed out how high the interest rates seemed with financing the salesman repeatedly said "OH NO, NO WAY, ZERO PERCENT INTEREST" until my boyfriend picked up the sign (you can see this on literally any of them) that showed the price, and then the price with payments which is considerably more. He said "oh, that's 20%, if you don't get the credit approval, you got me there!" Why not just be real right off the bat? Between getting creeped on in the store, seeing the high prices (even at 0%), and the salesman trying to be deceptive, we decided we had no interest in buying from Conn's. read more

I would give them a 0 if I could We purchased pleather couches from here and within 6 months they peeled. We called to complain since we got the warranty and we were told there was nothing they could do. Fast forward to a year later we though we would get new ones. We were then told they could have done something and they are contacting the warranty but go ahead and get your couches. If you get anything back, we will credit the account. Well, your warranty approved to credit us but we have to make a purchase, they can't credit our account. What the f??? So now we have new furniture and aren't going to get credited. So we owe the full amount and have a full credit and don't need anything else. It is very upsetting that we were told to go ahead and make the purchase did that we'd be credited. We could have waited instead. That just makes no UPDATE: I've been trying to contact the manager at the south location because they "promised" to clear the account within 30 days. Now my account is negative and I'm hoping it doesn't show on my credit report. It's been a week, tomorrow and no reply. This has been such a hassle. A quick response would be great and on top of that we are getting calls that we are behind but we were specifically told not to pay because the account would be cleared. Such a HEADACHE read more

My fiancé got a bedroom set, mattress and living room set. It was supposed to be next day delivery which never happenend. But it was the Labor Day weekend so she agreed to have it delivered on Monday which was Labor Day. The time frame was between 2-5pm. They movers called and informed us that it was going to be an hour more. I mean we have our family to visit and it being Labor Day, a lot of other things to do. They didn't show up till 1045pm. Came in and dropped off our stuff without fixing any of our stuff. Also, they didn't pack our bedroom set correctly and forgot the slats. The guy "jake" was an infantry vet just like how I was and he said he will deliver them to us the following day and gave me his personal phone number. So we had to sleep on the ground because I'm not sleeping on the ground with a new mattress. The next day I call all day, when I say all day it was phone tag all day. No one wants to take responsibility for anything. They ran me around and this is my third day getting a hold of their team which has been nothing but a nightmare. The managers even gave me a guys number to call, little do I know, he is in Houston tending to his dying grandma. Complete shit show. Never ever ever will I go here. Omg we just want what is ours and never deal with this again. Conns says it. Update on this review. This lady Jennifer that said she will help wasn't any help at all. She was going to investigate the situation but of course it didn't go like she said. They promised a credit to our account and I don't believe anything they say. I can't wait to pay off my bill and never have anything to do with them. ***£Update: they never did shit about this problem. The lady said she would give us a discount or reimbursement but Conns does what it's name is and Conns people out of everything. Place is a crap show. I can't wait to pay this crap off and never buy again from them. read more

I bought a stainless steel French door fridge in 2014, upon delivery this unit was damaged with dents and scratches to the doors, I called and spoke with I believe Tom service manager and the agreement was that the company would take 3 payments off at the end of my contract. So now I'm down to 6 payments so I called customer service to find out the status on this and was informed that nothing had been documented regarding this so it is my word against the company. I then sent an email to the company stating that if this matter wasn't resolved I would not pay another payment on this account, to say the least no one has responded to the email or called me regarding this matter. All this company is out for is the money not the customers, and without customers where is the money?? Very very disgusted with this company! read more

I have been a customer for years . This year we decided to buy another fridge from Conn's . Which I thought would be a great new item in our home . Well I was wrong . This new fridge has been a lemon from the start . We had to make a service call the first 2 weeks of the fridge being here. The nice Technician comes out and he notices he can not fix the problem and says for us to call and request another service call . Wait Why? If you can't fix the problem the first time why call for someone else? So here we are still with a fridge that we can not use . The Manager says we can't return it because we are now past our 30 day return policy . Well if I don't pay for a broken fridge this will go against my credit report and then there will be a repo in my record for non payment. Let's get this straight I have been calling and given the run around to this day and still no word from another Manager who was suppose to call . But yet you still want my money? Come get this fridge or it will go out to the curb free for the taking ! read more

If you by any chance get any type of furniture here, do not buy the extended warranty, they make is sound so good, that it will cover any kind of damage, it is a joke it covers nothing, what it covers is what actual factory warranty will cover. its a rip off, and for that reason I will no longer shop here again. read more

Stay far away! Horrible quality furniture and HORRIBLE customer service. I will never come here again

Such a crappy place, God forbid something breaks just the process you have to go through to get it fixed is just infuriating, in your customer service is atrocious....... read more

Background: TV is under warranty. It has dead pixels and I was told the entire panel needs to be changed. Appt.#1 2/26 - Took off work for this appointment. Tech called at 8:30 am, scheduled for 3:30 - 5:30 pm. Arrived at 4:30 pm, too sick to work. Immediately rescheduled the call for Saturday, 3/2. 3/2 - No tech called between 7 am - 9 am as indicated. I called the service center at 9:30 am and they informed me that the tech would be out between 11 am - 1pm and gave the tech's phone number. At 12:40 pm, I called the tech to confirm. He informed me that he did not have the part, that it was in the truck of the first tech that was sick. How did one full week go by and he didn't realize he didn't have my part???? I called the service center and spoke to a rep who escalated me to a manager. I requested another Saturday appointment for the 2nd inconvenience but was told there were no opening. I requested an escalation and exception. They said she was going to ask her tech supervisor. I requested that she call me back. Unacceptable that I have to do all of the leg work for my appointment. The lack of communication and f/u is obnoxious. read more

Terrible customer service. Can't even get them to finalize my order (through Conn's credit), had to call three time, each time it takes an hour on hold, and I get told they will do it by X day and they don't do it! read more

Do not shop at Conn's Home Plus, a couple of things as a consumer you should be aware of. First there No Hassle, Low Price Guarantee with any advertise price has to be a national retailer (Best Buy) and not a local retailer (A&B TV). Second once you purchase a item and decide to return that item within 14 days you have to pay a 15% restocking fee. Example $3500 purchase you pay $525 to return that item. No luck calling the corporate office to match a local competitor pricing or waving the restocking fee. Something to consider when shopping at Conn's !! read more

Paid for furniture in July... here we are in October and I'm still sitting my ass on the living room floor. No couches, missing pieces. 10/10 do not recommend. What up Rooms to Go? read more

We went in to get our Bill of Sale due to our washer having a Recall and the Customer Service lady was fast and friendly! Great service without being rude. The salesman and women politely waited nearby without swarming or harassing us! No pushy salesperson. read more

By far the worst customer service ecperience ive ever had. I guess they hire just about anyone to work there!!! The lady at the front desk not even acknowledging me because she was to busy talking to what appeared to be a supervisor ( they looked to be joking with each other more than anything)) its a pity they're sp rude especially when its a customer sales based company....if this were up to me it would be a NO star rating. read more

Poor customer service from member of mgmnt... Adrian Hernandez. Couldn't come from behind his desk to talk to us about an issue we're having. Very unprofessional. read more

Never have them deliverer anything. They don't set anything up. They just drop your stuff off and leave without saying or doing anything. It's a lot cheaper using your own truck or borrowing one. Never again will I allow them to deliver my stuff. read more

Update. I filled out the survey and was contacted by Progressive and informed them of my issues with Conns. I was informed that they had gotten into trouble in the past for not providing the correct information, not given a contract and they also added the warranty to the price that raised it to almost $900. Progressive apologized, contacted Conns about their mistakes and agreed to pick up the washer for free since I called within 5 days. Conns did not tell me that part either. read more