One of those rare times that I wish I could give 10 stars! Such outstanding service is hard to…read morefind these days. I contacted the business online and received a text AND voicemail an hour or so later. When I called back and spoke to Steve, he and I had such a great conversation about computers. He gave me his address and I took the laptop to him. Imagine my surprise to receive a video by text only 20 minutes later, telling me his diagnosis! The hard drive was kaput. He said he could install a new one for me and we discussed some options about buying one. As it turned out, I recalled that I had purchased an extended warranty which would cover a replacement. So he thanked me for my business and said I could pick it up anytime. He gave me the student discount because the laptop actually belongs to my grandson, who is in 5th grade. :D And at $62.50 I am exceptionally happy. I'm telling you, if I ever need any help with all the laptops in our family (which I maintain) I will definitely go to PPCS again!!

My son's gaming pc went out, and I found this company on Yelp. Honest, fast, friendly, and…read moreaffordable. My son is very happy with the repair results, and so am I. His gamming pc is running like new, and he's back to yelling in his matches, lol. I highly recommend using this company for your computer repairs.

Onsite Computers exceeded my expectations. Lee went above and beyond to make sure I was completely…read moresatisfied with my laptop repair. Even though it required more effort than expected, he wouldn't accept any additional payment and finished in a timely manner. The price was reasonable, customer service was exceptional, and I walked out a happy customer.

While attending University of Baltimore, my laptop began doing weird stuff like trouble rebooting,…read moreerror messages, viruses and etc. I knew the IT guys at the campus repeatedly worked with the laptop, but no change. So, while researching best computer shops, I came across Onsite and discussed it with my husband. He recommended that we see what they can do, plus we live in Essex. We went there and discussed what problems I was having and he fixed it and brought it to my home personally; I thought that was very kind of him. The professionals were so warm and honest that I now only take my laptop to Onsite. I recommend everyone that have any computer problems take it there.

Erik was prompt with his call back, and received my waterlogged laptop within 15 minutes of my…read morecall. He first explained his method of setting up a new laptop, with much more secure features and programs, and provided a quote then. When my new computer arrived, he set it up within a day, and spent an hour on the phone with me, further explaining how to customize settings that would best benefit my needs. I learned a lot about the relative security of different products, and how to maximize their effectiveness.

Recently had my laptop repaired by Pikesville PC. Eric was great to work with. He keeps you updated…read morethroughout the repair process with suggestions and options for improving your computer experience. He is very efficient, charging a reasonable price for the services performed. Eric is definitely my IT person of choice. Highly recommend Pikesville PC!

I love to support local businesses when I can, and recently I was in need of an expert to look at…read moreyoungest kids laptop. We tried a few chargers and it didn't seem to be charging. It wasn't a cheap machine but like so many things in life, it was past its warranty period. Finding good tech help, like finding a good mechanic, electrician, or plumber, can be difficult. I turned to Yelp for help (yes, I am a poet!) and found that DNS, a small storefront shop on Greenmount Ave, just a few blocks from where I live, had great reviews. After showing up a few times when they weren't open (yes, check their open hours, only a few days a week, and then only for a few hours each day) I went by today and met the head tech Jack. He was with another customer who clearly had been coming to him for a while, and I listened as he carefully and thoughtfully ran through her issues, made sure she was clear on what was happening, and then offered to stay open a few minutes late if she needed when her repair was ready. He quickly diagnosed the issue (a charger that may or may not be working correctly) and since the charger I brought with me seemed ok offered to send me on my way. I decided to purchase a replacement charger from him just in case and his price was better than I could have gotten online. A few other notes - he has many services and their prices posted on the wall - this is super helpful. Second, he offers a discount to teachers - something I am always in favor of. Honest, good-natured, reasonably priced? Yeah DNS has all of that. The storefront is easy to miss, but if you need quality repairs for your machine, this should be your first stop. Support the locals.

My daughter's (a Johns Hopkins student) laptop charging plug broke off in the charging port the…read moreother day. She and I checked with some other local repair places, and got [phone] estimates of $99 and up, and $80 and up..."depending". She also tried the campus techies, and was told "We aren't licensed to work on Lenovo" (I was not aware a special license is needed to pull a broken plug out of a Lenovo laptop! I wonder who monitors that?! ) Today she took it to DNS Technology Group, a few blocks from campus. Fixed it in a few minutes, 25 bucks! And super-nice people, according to my daughter. So props and a 5 star rec for these guys (but be aware they have somewhat limited hours)

Called Brian after seeing reviews on yelp about a battery fro my daughters macbook pro…read more He ordered the battery. Arrived a few days later and I drove 10 miles to go there and have it installed at a total cost of about half or less than what the apple store and few other guys quoted me. Less than an hour later it was done and he also gave me my old battery back. To me that is building trust. I def recommend him in a world where trust and honesty has become a very rare commodity. Thanks Brian!

Called Brian and got a response back within hours. Brian was honest and told me there was nothing…read morehe could do to fix my broken TV. I appreciate that he could have made me drag my giant TV into the shop, charged me to look at it, and then told me no. So thank you for being honest sir and you deserve to be known for that!

Great place and very friendly! Explained everything well, and were more than accommodating with my…read morerequests. Will definitely come back here for my computer repair needs.

They were able to fix my laptop at a good price. They explained everything to me. When it's time I…read moream going to go back and get my next laptop from them. They also helped my Uber ride find the shop since I didn't know the area well.

Again such amazing service!! I would definitely recommend this shop to anyone having any PC…read moreissues! Not only do they go above and beyond but they are fast! I can't say enough about how amazing the service is here. I have been here a few times already and every time they have been able to get me up and running after everything else had failed. Not only have they repaired my baby twice, but it's always the same flat fee whether it's only repairing the laptop itself (which required tearing it completely apart) cleaning it and getting it in great running condition, or totally tearing it apart again to replace the keyboard while only charging me for the parts and the flat fee. I'll never go anywhere else! Thank you!! I should add that I almost brought my PC back in for another diagnostic run. I messaged Chris about the reoccurring problem that started up with my PC and rather than have me come in yet again for more repair work he walked me through steps I could take to check/repair it myself and it worked! Very kind and amazing people. Thank you!!

I had a Gamecube that needed a replacement internal battery and I had numerous recommendations for…read moreBay Area Computers once I started asking around. Granted, it's a simple fix but I don't know about soldering and now is not the time to learn lol. Bay Area provided me fast and friendly same day service!

Six months ago I went to Charm City Networks to get my home WiFi reconfigured with a more powerful…read morerouter. I have had trouble accessing the internet from all parts of the house. A technician came to my house and in one hour I was up and running with the best access to the internet that I have had ever--in over 10 years. I was so pleased to have a company only a few blocks from my house that could out perform any computer people I have had in the past, including tech-support people on-line. Since then I have had several problems pop up (unrelated to the installation on the first visit) that I was unable to solve myself despite being fairly computer literate. I identified 5 problems and gave Charm City Networks a call yesterday afternoon. We agreed on 10 the next day. This morning they were at my door at the exact time and quickly solved all my problems. Here are a few words I have to sum up my impression of Charm City Networks: KNOWLEDGEABLE, EFFICIENT, FRIENDLY, REASONABLE, LOCAL. I urge anyone within their range of service to give them a try. I cannot imagine you will be disappointed in their high standard of service.

Great store great service 100% fantastic people and great work!!!!!!!!!! Will definitely be backread more