A Rollercoaster Experience with Computer Concepts - Resolved with Integrity I've been a loyal customer of Computer Concepts for a while now, and they've consistently delivered top-notch service for my PCs. However, I encountered a significant issue about two years ago that tested my trust in their service. I had taken two high-end gaming PCs to them, both equipped with Ryzen 9 5900X CPUs and RTX 3090 GPUs - my pride and joy as a streamer. Unfortunately, a catastrophic mistake occurred during their custody. An individual was able to walk into the store, claim one of my PCs, pay the service fee, and leave with it. Imagine my shock and frustration when I arrived to pick up my two PCs and found that only one was returned to me. The situation was dire. These PCs weren't just machines to me; they were essential tools for my streaming career, and losing one was a significant setback. The employee immediately realized the gravity of his mistake and acted swiftly by contacting one of the owners to address the situation. To their credit, Computer Concepts went above and beyond to rectify the error. They offered me an upgraded GPU - an RTX 4090 - among other components to compensate for the loss. While I didn't receive everything needed to build a complete PC on the spot, the value of their compensation was fair and equitable. Fast forward two years, I decided to take the remaining components back to them, and even after such a long time, they offered me a very fair deal to buy most of my stuff back. This gesture showed me that they were still willing to ensure customer satisfaction and rectify past mistakes. In conclusion, despite the initial mishap, Computer Concepts demonstrated a strong commitment to customer service and integrity. They acknowledged their mistake, took immediate action to make amends, and maintained their support years later. While the incident was upsetting, their response and efforts to fix the situation have restored my faith in their business. I can confidently say that they genuinely care about their customers and are willing to go the extra mile to ensure satisfaction. read more

I had an outstanding experience with Computer Concepts! My Tower PC was experiencing significant lag, so I reached out via Yelp to get an initial quote and understand their pricing and process. From the very beginning, Will was incredibly transparent and patient, making sure all my questions were answered thoroughly. Will's consistent follow-ups, checking in with me every week or so, were a huge help. It showed genuine care for their customers and helped me decide the best time to proceed with the repair. This level of customer service is rare and highly appreciated. Despite the fact that the store doesn't typically offer delivery or pick-up services, they made an exception for me, which made the entire process much more convenient (THANK YOU DEBRA!). The team went above and beyond to accommodate my needs. Communication throughout the entire process was excellent. I was kept informed at every step, from diagnosis to repair, ensuring there were no surprises. The pricing was very fair and competitive, especially considering the high level of service and expertise provided. If you're looking for a trustworthy and reliable local business to handle your PC issues, I highly recommend Computer Concepts! :) read more

Kid puked on 8 year old macbook pro keyboard and must have been atleast a couple minutes before I noticed and switched it off. I took it to another repair shop near my house who insisted without even looking inside that I need to get the keyboard replaced, that even if it turns on now, it will stop working within a month. And after all that, got back to me after couple days that they cannot get the keyboard part to replace. Back to square one, I searched up this store on Yelp and they agreed to look without making any fuss on having to replace keyboard. And got it checked for any fluids going to the circuit, no need to replace keyboard. Also had my blown-up speakers replaced and my macbook is still running with no problems after 9 months and sounding great. Jason and Robert did a good job, I am glad I went here and able to keep my nice laptop functional without unnecessary spending on parts. read more

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We brought in our 2010 iMac to these guys along with an expansion drive that we had no idea if it had actually backed anything up in the last 5 years. The iMac went belly up and we figured we'd be leaving it at the shop hoping that these guys would be able to extract our photos and important documents off the hard drive. The guy behind the counter was really knowledgeable and plugged in our expansion drive right there and showed us that it had backed everything up just a couple days earlier. He could have sent us down a costly path of diagnosis and attempted fixes but instead gave us great advise for free and sent us home with a plan on how to recover all of our files. read more

Baught my pc here a few years ago and it's been nothing short of spectacular. Easily the best in terms of pricing. But it gets even better with this place. Any issue I run into, they are so patient and helpful. I dont think I've ever had my pc in repair for more than an hour with this team. They are really that efficient. With amazing customer service skills and great attitudes and humor, this place is hands down the best pc repair and part shop I have ever been to. Trust the hundreds of five star reviews they have rightfully earned. This place is really going to be your last stop for all of your computer needs read more

The staff here were quick to respond when I reached out about my laptop's fans failing and let me order replacements in advance so I would only have to drive out to the store once they arrived. After dropping off the laptop, they kept in touch with updates about how the repair was going, including verifying that the fans were indeed the part that was malfunctioning. The repair was finished on the same day I dropped off the laptop and the total cost was close to the original estimate. Overall, the staff were helpful, professional, and reassuring throughout the process. read more

We had an old DELL desktop and the power supply died. I was so happy I ran across Computer Concepts searching for parts & help! From my initial phone call for help and up to a successful DIY install at home, these guys were awesome and very knowledgeable! So grateful we did not have to purchase a new PC with Windows 10 or forced to buy one of those All-in-ones! We saved $700 and bought a $55 part! Being retired, pinching pennies, thanks to Computer Concepts we saved money & headaches of a new system! Thank you! read more

My daughter was kicking herself when she realized her computer charger got left behind over an hour drive away. of course her charger was different from any my husband or I had. Computer Concepts had a used charger in stock and the price was way less than a new one plus it came with a 180 day guarantee. Their customer service was great! I highly recommend Computer Concepts!!! read more

Huge shout out to these guys. I had an old laptop that they has serviced & transferred all my info to my new laptop. Fast forward 2 years later. I was giving my old laptop away - could not remember my password. I called them with my receipt that had the work order # and they were kind enough to look up the order, search their notes & find my password! C.S. read more

You really have to like these guys. Very friendly and personable. Brought in my desktop with bad power supply. I was out the door in 25 minutes with my PC repaired. At first I thought all the reviews were too good to be true, but in this case they nailed Computer Concepts. It was worth the drive to get such good service at reasonable prices. read more

I couldn't get into my own computer because of a glitch, but the guys at Computer Concepts were ready for me. The repair took place on the front counter, and before you know it, I was back on the road, and with double the RAM to boot to bring me up to date. Nice guys, very professional and knowledgeable. I would recommend. read more

My newly built pc had the orange light on the motherboard and would not boot up. I fought with this thing for about 2 weeks before giving up and taking it to Computer Concepts. It took these guys less than 30mins to get it to work. These guys are great at what they do. read more

I have lerned the hardway that finding a computer shop for the enevitable failures of an amateur like me is the only way to go - and always go for the best - which is why I only go to Computer Concepts for my challenges. Worth every pennty for sure. read more

I have been shopping here for about 10 years. The employees have always gone out of their way to ensure my problems are solved! They are like part of my family now! Not to mention the massive selection of PC games read more

Super quick to respond to email and phone. Finally able to buy the graphics card that I have been trying to find for months. Employees super knowledgeable and helpful. Fantastic local shop, highly recommend. read more

good communication over Yelp to create a service plan. They ordered part, called me when it was in and installed the new wifi adapter while I waited. Price was very reasonable and service was great. read more

Where Best Buy and the Geek Squad failed miserably, Will Rutherford and the folks at Computer Concepts were able to recover thousands of my files from a corrupted hard drive. These guys are great! read more

Brought in my son's computer which was all in parts and they helped to set-up and get things put together in a timely manner and everything runs great ! Thanks... read more