We had been searching for the right E-Bikes for a while and decided to stop by Competitive Edge to help narrow down our options. As newcomers to the E-Bike world, we had visited another local shop first but were told the features we wanted simply weren't available on the type of bike we were looking for--which didn't seem right. That's when we met Mark at Competitive Edge. He took his time walking us through various models and manufacturers, carefully balancing our budget with the features that mattered most to us. His attention to detail was incredible, and at no point did we feel rushed or pressured into a decision. Thanks to the outstanding service, we ended up ordering our bikes right then and there. When we came back to pick them up, they were perfect and ready to ride! We chose two RadRover 6 Plus bikes, and they've been everything we hoped for--feature-rich, well-priced, and a total blast to ride. A huge shoutout to Mark and his team for their exceptional service and knowledge. Highly recommend! read more

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Let me start with a confession: I do not generally write glowing reviews because griping is simply more fun. It offers more narrative range. More punchlines. More catharsis. Singing someone's praises, on the other hand, feels like work. So for me to be writing this, you can safely assume that someone at Competitive Edge earned it the hard way: by surviving me. I am, by any measure, a mechanical imbecile. Not modestly so--profoundly so. A screwdriver in my hand is not a tool but a threat. My grasp of bike maintenance hovers somewhere between medieval superstition and modern sabotage. And yet, I ride often. I ride far. I ride with cavalier abandon, full of confidence that whatever I break (short of myself--jury's still out) can and will be remedied by the sainted staff at Competitive Edge. They have exhibited inordinate patience, unwavering competence, and a level of human decency rarely seen outside of therapy or hostage negotiations. Pricing is always fair--if anything, suspiciously so, given what they've had to fix--and they've never once made me feel like the hopeless case I so clearly am. While I'm usually reluctant to single out individuals--everyone there has been great--I'd be remiss if I didn't mention Sean. Sean has consistently treated me like a functional adult despite overwhelming evidence to the contrary. He explains things patiently, never overcomplicates, and somehow manages to hide his astonishment when I bring in yet another Frankenbike scenario of my own doing. The entire shop just gets it. They're kind without being condescending, skilled without being smug, and always willing to take the time to help--even when the problem is "I put the front wheel on backwards again." (Don't ask.) Bottom line: If you're looking for a bike shop that'll not only fix your equipment but also keep your dignity intact in the process, this is the place. They've earned my trust, my repeat business, and, most impressively, this review--which I would have much preferred to reserve for some good old-fashioned complaining. Thanks, Competitive Edge. You make mechanical ineptitude almost fun. read more

Owner was very helpful from the moment I walked in. He knew exactly what I needed for my beach cruisers. Service was very prompt & that's always appreciated. I will definitely return & I recommend to anybody with bikes. read more

I was greeted right away by Mark & he helped me resolve a front tire issue on my son's e-bike...he answered alot of questions I had regarding e-bikes, since I am new to this....I am definitely bringing my business here in the future! read more

Great service! I brought my bike in and had the inner tubes replaced and new tires installed. The price was fair and the work done on time.

Bad experience. Took my bike in to have cables replaced and get tune up. When I got the bike it ran good and gears adjusted right. But upon closer inspection, still had the old cables, I know because it looks old and frayed . it was not replaced as ordered and I got charged for it. No indication in the work done that it wasn't replaced. I no longer had the receipts to prove the service paid so I can't go back. It's a disappointment . Will not use this shop again. read more

Omg! I'm really impressed w/ this shop. My son was riding his bike home from school & his bike was making a "funny" noise so he got off his bike. The back tire basically fell off & he looked around and saw nothing. He picked up the bike & tire and proceeded to walk the bike home. He was so angry he threw it in someone's trash on the way home. His dad & I forced him to go retrieve the bike. Basically, he had no axle or barring on his back tire and the bike was in bad condition. They saved his bike and kid has a means of transportation again. I was amazed of not just the job but the efficiency. Definitely, will go back for any bike concerns. read more

I've been to this bike shop twice now and they are extremely knowledgeable and helpful. They take time to answer all your questions and make sure you have everything you need for your bike. Just ask for Sean when you stop by read more

Twice I've arrived during business hours, and twice now they've been closed. The hours are clearly displayed and I arrived during business hours. This is unacceptable. Most times the mechanics are nice but Mark seems to nit want certain people's business. Coupled with the wasted trips, will no longer be taking my bike here. I have brought my bikes here for several years now. No more. ​ read more

They took my Mountain bike and made it into a Single speed So excited.... went to bumstead 1st and they couldn't do it?? Realized Competitive Edge was on foothill by In-N-Out instead of foothill and Euclid and that got me more excited because it's five minutes from my house!!!!!! Appreciate Shawn/Sean for taking on the project and being enthusiastic about it and hooking me up!!! read more

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Friendly knowledgable staff. Im not a serious cyclist. I just have a bike i ride a few times a year. They helped me out and explained what i needed for my bike read more

Competitive Edge Cyclery - Nice helpful staff - Bikes Near Me - Upland, California

Employees are extremely helpful and nice. Price point is reasonable. Definitely recommend Competitive Edge. read more

I was very impressed with the service at The Competitive Edge Cyclery. They quickly analyzed my bike issue, figured out the best options, circled back with me, and did the fix for a very inexpensive price. Clearly I recommend you check out this shop, particularly if you have a Cannondale (though they service a number of brands). If you get hungry or need your car washed you can address both close by while your bike gets serviced. read more

Competitive Edge Cyclery - The experts - Bikes Near Me - Upland, California

This is the best bike shop. After shopping around different bike shops, this place has the best customer service and it is now my go to place in upland. Sean is very helpful and knowledgeable. Mark has helped me by answering some questions and has helped get the right stuff for my rides. I got my bars wrapped by Sean he did an awesome job. Also ridding gatorskins, also got them from competitive edge. read more

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Very very unhappy with competitive edge cycler's service. I purchased cycling shoes and tried them out that same day (lightly) to see how they actually performed and felt. Unfortunately Not what I expected but I wasn't to worried because on the receipt and on the website of competitive edge cyclery they clearly state that any returns within 30 days of purchase would be refunded or replaced, in this case a refund. I spoke to Mark the owner of both shops and he just gave me the runaround without even looking at the shoes ! Don't recommend this place at all if your considering going here go to Incycle or Roy's instead !! read more

Competitive Edge Cyclery - Bikes Near Me - Upland, California

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thank you Mark for ordering my part for my Bulls ebike. they are the only authorized dealer for bulls ebikes in my area and was worth the drive to meet Mark and his very chill and helpful techs. Mark quickly checked my bike and tried to find a spare nut for my full sus, unfortunately they didnt have one laying around at the shop. Mark quickly ordered it and had the part in the shipped to his shop in a week. brought the bike in that same day he called and had me out of the shop in less than 30 minutes including torquing my bolts to spec so it wouldn't happen anymore and rode the next day without issues on the bike. these guys are legit bike fanatics, awesome people, very down to earth and easy to work with. i hope to be able to buy a new ebike from you guys in the future! more power to you guys at competitive cyclery! you guys earned another happy customer. thank you! read more

I noticed my stroller had a flat this morning, which is a major inconvenience because I use it multiple times a day. I took it into competitive edge today and they had it fixed in about 10 minutes. Great customer service. read more

I was looking hard and long for a Scott Addict Premium ebike. I had looked throughout the USA for this bike with no luck. Yet, Mark worked with his Scott distributor to hunt this bike down. It took several months to get the bike, but we'll worth it. Sean set up the bike perfectly and Mark educated me on the nuances of this ebike. Got my dream bike thanks to this team. Mark's store is 30 miles away from me and I have them as my preferred LBS. They now have my Peugeot PX-10E which the are refurbishing and restoring, My wife owns a Scott Foil RC and will only let Mark or Sean touch it. Having been an avid cyclist for over 50 years, Mark's shop is reminiscent of a personalized local bike shop of the 1970's intent on giving the best product and service solely for the purpose of enjoying bicycling. My wife and I will go nowhere else for our cycling needs. read more

Called and asked if they could slime my tires on my super 73 after being turned away from another local shop. Was told to come on in and helped right away, with no issues. Definitely will be coming back here for all of my local bike needs! Great service! read more

Very helpful and had all the parts I needed at a reasonable price. The staff was very friendly and made sure I only purchased what I needed

Went it to get a spoke repaired on the mountain bike. They said $20.00 and I said they need to true the rim too so they raised the price to $25.00. They then said it would be two days. They called me on third day said oh we can't do it for that price because it's tubeless I said they knew that and I have the copy of the recipe with the price they quoted me. He then said it was another $15 to true it! So now we are at double the price to do the repair and it's three days. I said no that bs. He said he would have to wait to talk to the boss if you don't like the price and that would be in the morning so I said fine. But I needed the bike so I called back and said just finish it and I will pay whatever just do it and I will head over and pick it up now. Got there and wasn't done and the guy was playing on the computer, I could see the screen. He said hey man it's not done and I said I called you and I just drove an hour and a half in traffic and you said it would be done. But now he says not till closing at 7:00 pm which he never said. Then he tells me and the wife that he does the repairs on his write ups first and when they are done then he will work on the repairs that the boss writes up no matter when they are promised. He said I take care of my guys first. We took the rim home! I have been buying bikes and having them maintained there since they opened in Upland. I always had great service from the original owner but something has changed. They have become so unprofessional and smarmy. The older guy that originally wrote me up is great, no complaints with him but the two young guys need some training and enhanced work ethic. I'm done with CE! read more

Competitive Edge Cyclery - Bikes Near Me - Upland, California

I am so appreciative of this bike shop!! I was referred by a friend who is an avid cyclist to come here when my recent Offer Up "what-a-great-deal" purchase turned out to be a "what-a-great-deal-of work" purchase (lesson learned!). Brought the broken bike in with no real hope of salvaging, Mark and his awesome team of velocipede wizards really went above and beyond to bring my busted beach cruiser back to life. Thanks to Competitive Edge Cyclery for the exceptional customer service and TLC; this bike will literally be ridden 'til the wheels fall off! read more

My NEW favorite bike shop in the Inland Empire! Needed a rush job done on my electric bike in order to return to work the following morning at 4am. Firstly, most bike shops won't even TOUCH an electric bike. Secondly, the two in Upland/Ontario that I knew worked on ebikes were giving ETA's of next week for job completion. Mark with Competitive Edge answered my call, heard my situation, and took care of my brakes and pedals (my issues coming in) within a few hours! Not only that, but he did me the huge favor of fixings some odds and ends for me on top of what I went in for! Thank you, Mark and thank you Competitive Edge! read more

I bought an electric bike. The bike is great. Competitive edge put it together. They did a great job and suggesting a lock, and helped me load my bike in my truck. I plan to go back to get more help. read more

Make sure to take anything off you bike you want to keep. My basket was stolen when I took it in for a tune up.

Well deserved 5 Star Rating for the following reasons: -Exemplary customer service -Clean shop -Services provided were prompt and efficient -Competitive pricing -Mark, the owner, is the Real Deal Here's my experience with this shop. I've been cycling since 2011 and finally decided it's time to upgrade from my oversized 2008 Trek Alpha 1.2. I researched online and came across a few models I had in mind. I really wanted 105 components, disc brakes and carbon frame (willing to settle for aluminum). The top 3 models were the Specialized Allez, Bianchi Sempre Pro, Cannondale CAAD13, and Scott Addict 20. I showed up on a Monday around 12pm along with my two kids. I was quickly greeted by Sean, explained to him I was really interested in the Scott Addict 20. To my dismay their inventory was very limited due to high demand from this pandemic. I was made aware that their next shipment was going to be around end of summer. I was pretty bummed out because I was really looking forward to upgrading to something new. I figured that I would end up having to just go on a waiting list for the next shipment to come in. Sean had me talk to Mark, the owner, to see if he could help out. Mark spent a lot of time asking what I was looking for, making constructive comments on pros and cons to the different brands, and even searched through different bike inventories to help me find what I really wanted. He seriously went out of his way to help me, and at the same time he was able to answer phone calls, and kindly help other customers walking in. He found me a Cannondale Synapse Carbon Fiber 105 with disc breaks at a price I could afford. He had his mechanics install the pedals, seat, and drink cages I wanted, and made sure everything was perfect. I was able to test out the bike and made sure everything was to my liking. I am very impressed with this store, I will definitely come back for future purchases and bike services. I highly recommend this place for your cycling needs. Mark really went above and beyond. If this experience doesn't deserve a 5 star rating, I really don't know what does. read more

Staff here is super friendly and knowledgeable. Very honest about service waits and expectations. Highly recommended !!!

The staff here are super friendly and wonderful. They are extremely knowledgeable and got my bike back to me extremely fast. I can't wait to keep coming back here for all of my repairs. read more

Very discouraging. Came here looking to possibly get a road bike and was basically told to try looking else where due to the size of frame/bike I'd need. Customer service just felt a bit snobby and cold. Luckily I went to another shop in the area and got a great bike. This shop has a small selection but if you're an average sized male I'm sure you'd find something... read more

(1.) These gentlemen fixed my bike (I usually carry spare parts and tools, but the vengeful 'Murphy' and his law, caught me with trousers down...), and treated my ride with respect, and the expertise I don't always encounter when riding my 'rig.' Lots of item for 10 speed, mountain bikes, and 'fixies.' (2.) The shop had lots of good product(s), and the personnel were helpful and friendly, and I feel great bringing my ride back here, and it's a very convenient location (and they had great music playing in the backgound): ( * next door to 'In and Out Burger' * on the north side of Foothill, approx. * 600 feet east of Footill Blvd. and Central Ave.* in Upland, CA, exactly 1.1 miles east of the northeast corner of The Claremont Colleges). read more

Purchased a Talon Giant bike with Mark. He was very helpful and very knowledgeable about the bikes specs and features. He allowed me to test out multiple bikes to see what would be the best fit. Overall, it was a great experience. Great customer service. Thanks again Mark. read more

So far so good. Affordable and reasonable prices. I've had tune ups and a drop post installed. Everything working like clock work. Plus I am supporting small businesses. #letsgobrandon read more

Mark is so awesome! He has helped me in every way to feel comfortable in my new bike purchase. He was willing to let me ride in the parking lot to test drive a few bikes and made sure I was good to go. read more

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As a daily senior rider no longer super adept at my own maintenance, I was pleased that Competitive Edge serviced the brakes and other issues on my mountain and road bike within a couple of days. One bike came home just fine, but the other had some slight grinding sounds, so we took it back, and within half an hour Sean diagnosed the problem, fixed it, and test rode the bike in the parking lot twice. All good now! read more

I have been a customer here for more than 10 years and have bought two mountain bikes here for myself and at least five for my three sons as they have grown up, along with many accessories. Mark has treated us exceptionally well over the years. Whenever we have a flat or need an adjustment, the team has taken care of us quickly for a reasonable price. When Competitive Edge was at its old location a block from my house, my 9-year-old son could walk his bike down to the store by himself and they'd take care of him, sometimes for no charge if it was a minor adjustment. We might have bought bikes cheaper somewhere else, but having the great service over the past decade has been well worth it. read more

I had a minor repair, and everybody is backed up a couple weeks for repairs during Covid. The guy found a spare part they had in the workshop and fixed in on the spot for me. They just went out of their way, and that's more than enough reason for me to be a future customer. read more

The owner needs to check in with their help. Went in for a bike part and was told to wait. In that time the young man behind the counter made phones calls to order lunch, talk to friends about his hangover from last night and so on. We left after about 15 minutes of this. Went to Roy's where service was excellent. read more

This is by far THE BEST BIKE SHOP IN OUR AREA. I have been a patron of Competitive Edge since the early 1990's, purchasing everything from a $300 Trek mountain bike back then to a $6,000 Felt "29er" most recently, in addition to road bikes and accessories as well over the 25 year period. When you walk into Competitive Edge, you get much more than just a bike, you get a team of professional experts, led by Mark, the very hands-on owner, who is always there serving customers and often putting bikes up on the rack himself to service alongside his excellent lead mechanic, Eddie. Mark and his team not only remain on the cutting edge of cycling innovation and technology advances, I have also witnessed throughout the years, Mark and his team equally as happily assist the occasional down and out "homeless" person, who just needs a tire repair on their broken old bike, treated as courteously as they treat the wealthy demanding professional cyclist who pays $10,000 for two bicycle wheels. I've seen everything imaginable roll in and out of this bike shop over these 25 years, and no matter what it is, Mark turns his expert eye on it and figures out exactly what is needed. If you make the mistake of buying a bike on the internet, you just get a bike. Just go to Competitive Edge instead and you will not only get fair prices and the highest level of professional support but also you may well end up with new friends for life. read more

Anyone who purchases a bicycle from any other Cyclery is silly. I researched a few other bike shops in the area, and no one came close to the knowledge & customer service of Competitive Edge. My wife & I appreciated Andrew's patience with us. He understood we need special attention when ordering my bike, to make sure everything turned out just perfect. We were also in need of a car rack that would help get both our bikes to the coast. He gave us multiple options and explained each one. Another reason we decided to go with Competitive Edge, was their commitment to us regarding two years of shop service as long as I stayed the original owner of my Electra Men's Tall 26" 7-speed cruiser. Thank you again Andrew for all your help!!! You have a customer for many years to come. Bradley read more

After a crash last week, I saw a special for a "$29 Tune Up" at the Competitive Edge and decided to bring in my single-speed 29'er that, post crash, was badly in need of a truing. A made an appointment and dropped off my bike on Wednesday. I was a bit surprised that the tech estimated $60-$70 to essentially true and grease up a single speed - but C'est la vie. Friday I came by to pick it up. No problems there - but when I went to pay, my bill was $68. I presented my coupon and had the strangest conversation. Me: "I printed this coupon off your website." The Tech: "Ok, so it says $29 for Single Speeds, but actually that means BMX bikes. But, I guess I'll give it to you anyway. But, then the tech had to take your tires off to true your wheels, and that's not included, so that'll be another $10. So how about $39?" Me: "Ok." I mean, the last time I had a bicycle in for a "Tune Up", the bill was $80, so $39 isn't a half bad price. But pretending like a coupon that says "Single Speeds" really means "BMX Bikes" and charging me $10 to take my tires off when you true them somehow got my goat. If you can't actually afford to sell $29 tune ups, change the coupon on your site, don't change the price after you've done the work. In my survey of IE bike shops, Don's in Rialto is still my favorite - though you have to brave the Ghetto to get there. The Cyclery USA in Redlands has very friendly and competent staff, but charged me $80+ for my last aforementioned tune up. I'm sure the perfect bike shop exists, I just haven't found it yet. read more