My wife and I stopped by today 09/04/2026, looking for a brand that they don't carry, but Abel took…read morethe time to ask what we needed, and explained comparable options without any pressure. What stood out to me was that Abel didn't bash the other brand or make me feel bad for asking for a brand they didn't carry. He was vey patient and answered all our questions. When it was time for the test ride, Adrian (a different rep) made sure we felt confident before our test ride.He also answered all of our questions. That level of service earned our trust, and we're definitely going back to buy from them. If you want a bike shop that actually listens and guides you, this is the place. No upselling, no brand bashing, just clear answers and patience.

Huge thanks to Thomas for all the help refreshing my Ohlins suspension and troubleshooting repairs…read moreon my bike. He was extremely knowledgeable, took the time to explain everything, and made sure the bike was dialed in properly. The suspension feels smoother, more controlled, and way more confidence inspiring on the trail now. What really stood out was his attention to detail and willingness to help track down issues instead of just throwing parts at the problem. Honest, professional, and clearly passionate about bikes. Highly recommend Thomas if you need suspension work, maintenance, or repairs done right.

We visited a couple of shops in our search for e bikes before we found E Bike Cyclery and couldn't…read more be happier that we bought our Volectic bikes there. Tito the sales guy was the best. Super knowledgeable and impeccable service. Great follow up during the build process and explained everthing about the bikes and the car rack we bought! 3 months later, my front break was rubbing ever so slightly. "Bring it right in and we'll have a look" Tito said on the phone. Turned out to be a simple adjustment on the breaks, but then my bike got the spa treatment. He cleaned and lubed the drive Train and tweaked a few extra adjustments. He spent at least 30 minutes on the bike and no charge!! And then he said bring your other bike in for the same treatment We happily drive 40 minutes from the mountains to work with Tito if you are in the greater LA area and in the market for an E Bike. This should be your shop and Tito your guy!

I did a lot of research about Ebikes, and settled on a Velotric Noamad 2…read more I went o Ebike Cyclery in San Dimas and spoke to the salesman. Still don't know his name. I test rode the bike and decided it was what I wanted. I showed them that Velotric was having a special promotion that when you purchase a new Ebike through Velotric that it includes a Free additional battery. I pointed this out to them. Hector called me with information about the Battery. Bike and Batteries are stored in different locations. Hector and Tito ensured I got my extra Battery. I am very happy with my whole experience with them. Highly recommend shopping here for an Ebike.

Amazing customer service. The staff was able to answer all my questions while buying our EBikes…read more It's a big purchase so I wanted to make sure I understood how to use and take care of the maintenance of our new bikes. They didn't push any accessories but they did have a lot available to choose from. So we also purchased our helmets and phone holders.

All I needed was a 1 question answered so I can ride and drop off the bicycle to the location for…read moresome restoration work but all you get it "bring it in, just bring it in" we know we can bring it in! Maybe take some time to help a paying customer over the phone first! Same dude that gave another employee a hard time for charging me less then what he would charge me for E-bike work

So I went to have some pads done and right off the bat noticed a bit of scratching from uneven…read morepads. It was light and few and far between so didn't pay it to much mind. Got a flat and decided to do it myself. Took pictures of the washer positions and such with the fenders and dropout. Come to notice it's way off. Mind you he was to only person to work on this. Go to the manufacturer webpage and watch their service video. Notice he completely whatever's the washers and fender just slapped them on there. To boot. Releasing a nut revealed shavings. On my model there are two separate size nuts on the back axle. This 420 dullard just jammed them in, completely oblivious. Do not come here. Inept and incompetent. Actually damaged my bike. Few people deserve a review like this.

Vic is an excellent help. Has a lot of knowledge on bikes, he was able to get my bike small changes…read moreto fit the bike to my own needs. It was efficient and not overwhelming on me doing everything he recommended. I got my bike in no time. Highly recommend for people who commute or trains for races!

Way to screw over the community of Claremont by closing one of the oldest bike shops in the area…read more How on earth can you close a shop located at the end of a busy bike trail in a college town, of all places, that has been there since the 1940s? And then, purchase and open another location down in Newport? After spending THOUSANDS of my hard-earned dollars at your business, I will NEVER spend a dollar more at a JAX location! Probably one of the worst business decisions that Dave Hanson has ever made.

Had my MTB recently serviced. Jax service person installed a new Fork Fender to keep the rocks from…read morehitting the frame. Quick turnaround and friendly staff.

Honestly such an amazing place. Super friendly people. They work with you and with what you want…read more The price that they offered originally for the bike was waved off for a $150 discount. Honestly best place to ever come and purchase and even knowledge yourself on these types of bikes. I definitely will be coming back and I encourage anyone else to stop by and check them out. They are super helpful with everything including finances!!.

Wow where to start Joe provided excellent and professional customer service! He answered all of my…read morequestions with such patience that's very rare to experience that these days. I was looking for a e bike for the first time and he managed to send me pictures with details since I live in Riverside county. Joe made the transaction smooth over the phone and the following day he delivered my boyfriend the bike. He has my business and will be back for more!

I'm a newly to road bikes. I had a flat and didn't have the means to fix it on the road that day…read more Took it into BikeFix for a repair and requested that they walk me through taking the rear wheel off and installing the new tube. Ryan had no issues waking me through the process and provided me with tips as well. Even though it was a simple fix, their customer service is top notch. Ryan was very knowledgable and patient. He also recommended someone who could do a complete bike fit. They gained a repeat customer as I will be returning in the future. I highly recommend them.

Quick service worth a smile! I needed my front tire fixed and in under 5m I was in and back on the…read moreroad to do damage

I'm so stoked these guys moved next to my work. I dropped…read moreoff my mountain bike for a replacement spoke and a bent rim. They got me my bike back quickly and at a reasonable price. The staff is very friendly and knowledgeable.

great crew great great crew great crew…read more great crew great crew great crew great great crew great crew great crew great crew

Mehdi did an incredible job tuning up our Burning Man trikes. He was professional, efficient, and…read moreextremely knowledgeable. He took the time to explain everything, answered all of our questions, and made sure our bikes were in great shape before we hit the playa. It's clear he takes pride in his work, and it gave us real peace of mind knowing our trikes are ready for the adventure ahead. Highly recommend Mehdi to anyone looking for honest, quality service. Thanks again!

Hitchwheels really came through for me two days in a row! First, he brought my long-forgotten…read moreCannondale back to life after more than 10 years in the garage. New inner tube, presta valve, fresh tires, and a solid tune-up--suddenly it rides like it has a second chance at youth. Then, the very next day, my e-bike arrived. Hitchwheels squeezed me in that afternoon, and the assembly was quick and flawless. And wow... those e-bikes have some serious torque. Absolutely wild--in the best way! Throughout both visits, he was easy-going, prompt, courteous, and incredibly efficient. Highly recommend his services!

Really well stocked bike shop! Really good service, on the spot! Really reasonable prices. I'm a…read morecustomer for life!

Juan has been taking care of me and my bikes for ten years now. Even with the inflation in 2026…read moreJuan keeps his prices affordable and continues to perform great service.