Way to screw over the community of Claremont by closing one of the oldest bike shops in the area…read more How on earth can you close a shop located at the end of a busy bike trail in a college town, of all places, that has been there since the 1940s? And then, purchase and open another location down in Newport? After spending THOUSANDS of my hard-earned dollars at your business, I will NEVER spend a dollar more at a JAX location! Probably one of the worst business decisions that Dave Hanson has ever made.

Had my MTB recently serviced. Jax service person installed a new Fork Fender to keep the rocks from…read morehitting the frame. Quick turnaround and friendly staff.

My wife and I stopped by today 09/04/2026, looking for a brand that they don't carry, but Abel took…read morethe time to ask what we needed, and explained comparable options without any pressure. What stood out to me was that Abel didn't bash the other brand or make me feel bad for asking for a brand they didn't carry. He was vey patient and answered all our questions. When it was time for the test ride, Adrian (a different rep) made sure we felt confident before our test ride.He also answered all of our questions. That level of service earned our trust, and we're definitely going back to buy from them. If you want a bike shop that actually listens and guides you, this is the place. No upselling, no brand bashing, just clear answers and patience.

Huge thanks to Thomas for all the help refreshing my Ohlins suspension and troubleshooting repairs…read moreon my bike. He was extremely knowledgeable, took the time to explain everything, and made sure the bike was dialed in properly. The suspension feels smoother, more controlled, and way more confidence inspiring on the trail now. What really stood out was his attention to detail and willingness to help track down issues instead of just throwing parts at the problem. Honest, professional, and clearly passionate about bikes. Highly recommend Thomas if you need suspension work, maintenance, or repairs done right.

I've passed this charming little (probably the smallest in the world) bike shop on many occasions…read moreover the years and would stop and check out the bikes from time to time but it wasn't until I noticed this beautiful vintage specialized mountain bike displayed for all of Foothill Boulevard to gaze upon that I really experienced what Dale and their bike shop had to offer. Dale was friendly, and pretty mellow, we chatted a bit about their unique bike shop and they mentioned to me how they donate kids bikes to the little ones that need it and will check out and possibly buy used bikes so I brought him over my 2006 Raleigh road bike and he offered an amount that was fair and I picked up that specialized mountain bike I was so charmed by. All the bikes he has on display are ready to be purchased and he makes sure that all components are in working order. Couldn't be happier with the experience, I think some reviews on here that are negative are people who expect a bubbly and overly excited customer "service" experience and are putting those unreal expectations onto a business owner they know nothing about so my advice is- if you want to check out some used bikes at solid prices or get your bike tuned up by a knowledgeable bike mechanic then check out The Velo.

My 4 yr old was not able to ride his bike after I took it apart and couldn't get it back together…read moreDale offered to fix it for free right away so my little boy can enjoy a day in the park Much appreciated to your kindness Raj

I can't recommend this bike shop enough! Prices are very fair, and the customer service is what…read morereally sets them apart. Greg and Diana are incredibly friendly and honest people. As someone who's new to cycling, finding a shop I can trust was the most important thing to me. Greg has answered all of my questions and gives honest advice. My bike is currently in for a tune-up, and this is already my second bringing my bike there. They've definitely earned a loyal customer in me.

I've been going to Greg for about 8 years now. Hands down the best and most honest bicycle mechanic…read moreand shop in the area. Unbeatable quality, service and knowledge. Prices are very reasonable and Greg never upsells. Highly recommended!

I'll give it to you straight - if you are a beginner like I am, and questioning whether a bike fit…read moreis necessary or not; IT IS! At the very least, it is necessary here with Andrew. Idk how other bike fits go since I am very new to the sport, but with this place being my only metric, it is a 10/10 for me. I came in with tons of different pains in all sorts of places, and Andrew was able to locate why/how those pains were occuring and made the necessary changes to both my shoes and bike. He was meticulous, detail oriented, and made everything very easy for me to understand - especially as a new cyclist. To be honest with you, originally I was hesitant because of the price. Now, after doing it, I've learned it's worth every dollar and wouldn't even be surprised if they charged more because of the effort and expertise that goes into this process. My fit took about 3 hours and 40 minutes and every minute was productive, without any wasted time. Overall, you absolutely will not be disappointed with your experience here and the money spent will feel like a minor hurdle to get the perks of having a bike catered around your body.

I've been seeing Andrew Bosco at Bosco Bike Fits for over two years now, across multiple bikes, and…read moreI wouldn't go anywhere else. His approach is incredibly engaged and thorough -- he takes the time to understand what you're feeling on the bike, what your goals are, and then works methodically to get everything dialed. Andrew is also extremely kind and patient, and he's genuinely willing to work with riders wherever they're at to help them get where they need to be. Highly recommend.

We visited a couple of shops in our search for e bikes before we found E Bike Cyclery and couldn't…read more be happier that we bought our Volectic bikes there. Tito the sales guy was the best. Super knowledgeable and impeccable service. Great follow up during the build process and explained everthing about the bikes and the car rack we bought! 3 months later, my front break was rubbing ever so slightly. "Bring it right in and we'll have a look" Tito said on the phone. Turned out to be a simple adjustment on the breaks, but then my bike got the spa treatment. He cleaned and lubed the drive Train and tweaked a few extra adjustments. He spent at least 30 minutes on the bike and no charge!! And then he said bring your other bike in for the same treatment We happily drive 40 minutes from the mountains to work with Tito if you are in the greater LA area and in the market for an E Bike. This should be your shop and Tito your guy!

I did a lot of research about Ebikes, and settled on a Velotric Noamad 2…read more I went o Ebike Cyclery in San Dimas and spoke to the salesman. Still don't know his name. I test rode the bike and decided it was what I wanted. I showed them that Velotric was having a special promotion that when you purchase a new Ebike through Velotric that it includes a Free additional battery. I pointed this out to them. Hector called me with information about the Battery. Bike and Batteries are stored in different locations. Hector and Tito ensured I got my extra Battery. I am very happy with my whole experience with them. Highly recommend shopping here for an Ebike.

I'm so stoked these guys moved next to my work. I dropped…read moreoff my mountain bike for a replacement spoke and a bent rim. They got me my bike back quickly and at a reasonable price. The staff is very friendly and knowledgeable.

great crew great great crew great crew…read more great crew great crew great crew great great crew great crew great crew great crew

Honestly such an amazing place. Super friendly people. They work with you and with what you want…read more The price that they offered originally for the bike was waved off for a $150 discount. Honestly best place to ever come and purchase and even knowledge yourself on these types of bikes. I definitely will be coming back and I encourage anyone else to stop by and check them out. They are super helpful with everything including finances!!.

Wow where to start Joe provided excellent and professional customer service! He answered all of my…read morequestions with such patience that's very rare to experience that these days. I was looking for a e bike for the first time and he managed to send me pictures with details since I live in Riverside county. Joe made the transaction smooth over the phone and the following day he delivered my boyfriend the bike. He has my business and will be back for more!

So I went to have some pads done and right off the bat noticed a bit of scratching from uneven…read morepads. It was light and few and far between so didn't pay it to much mind. Got a flat and decided to do it myself. Took pictures of the washer positions and such with the fenders and dropout. Come to notice it's way off. Mind you he was to only person to work on this. Go to the manufacturer webpage and watch their service video. Notice he completely whatever's the washers and fender just slapped them on there. To boot. Releasing a nut revealed shavings. On my model there are two separate size nuts on the back axle. This 420 dullard just jammed them in, completely oblivious. Do not come here. Inept and incompetent. Actually damaged my bike. Few people deserve a review like this.

Vic is an excellent help. Has a lot of knowledge on bikes, he was able to get my bike small changes…read moreto fit the bike to my own needs. It was efficient and not overwhelming on me doing everything he recommended. I got my bike in no time. Highly recommend for people who commute or trains for races!

Had a flat tire and needed to get it repaired as I was leaving on vacation and taking my bike with…read moreme. They were able to fit me in same Day and get stuff handled. Thanks guys for the awesome service.

I experienced the highest level of kindness and service at this place…read more The sense of responsibility and professionalism that comes from a family business passed down through generations gave me great confidence and trust. I feel very fortunate to have discovered this place.