5 Stars from start to finish, requested a quote through Yelp Projects, got a quick response and it…read morewas best price from all the responses. We picked a date/time and asked for (1) Flat Mount and (1) Swing Mount and they had the parts at a reasonable price. Constant communication up to arrival, which was great. Marcus arrived in a company vehicle with all his equipment and the two mounts. Marcus was awesome, he slipped on shoe covers before going upstairs. We showed him what we wanted and he went to work. I told him that if he needed help to mount the TVs once he placed the mounts on the wall to give me a shout. I went downstairs, and barely heard him working. He worked so quietly that my nervous pup didn't even bark or get anxious. Marcus worked fast, told me he was done, and he had the TVs mounted on the wall. The swing arm mount is perfectly placed and moves smoothly. It is just what I envisioned and hoped for and no mess. Marcus gave us the different payment options, price was as quoted with no changes. Marcus told us to call if any issues. I highly recommend Marcus & TV Geeks !!!

Easy to schedule, professional, and extremely helpful! Definitely recommend! I appreciated that he…read morewas able to come next day too and worked with my schedule.

I came here to upgrade my wireless and get a new router. The gentleman who helped me (Malik Ho?)…read morewas very quick, friendly, and professional. It was all done so quickly that I was pleasantly surprised. This was even while the office was busy so I was very impressed. Great job!

Good ole Xfinity, smdh. I got a new cable service and went…read moreto downgrade with Xfinity yesterday and lo and behold everything's off this morning. They weren't even answering the phone. Have I been relegated to immateriality? I ran across a number online, did the "diagnostic" and clicked on appointment after it failed. I fully expected no one to show up considering I just clicked on, but whole Terry showed up 45 min later. Nice! Dude reset my modem and ran some diagnostics and after an 1+ - all was well. 5 stars for Terry. 1 star for Xfinity. I'm a half step from moving to Verizon.

Constantly getting error messages during ,on demand ,playback. Seems to operate on old technology,…read morenot sure if I'm getting a good value here, I've had service for less than a year (2017) and run across many system errors and for I'm paying I should be able to get reliable service. This the the most frequent error message "All or part of this program was not recorded due to a problem at broadcast time. Please wait while we scan the recording for viewable content " After the scan It always ends with "would you like to delete this recording" Smh, not happy

There's no star to give. I moved into my home and directv satellite is attached on the roof of the…read morehouse. Now with the bad weather the dish has moved and come loose. I called and they said they would send a tech. I called back when no tech showed or called and they said since I am no longer a paying customer I have to call a handyman to get the dish off of the home. No regards for any safety of the people or children who live in the house. Funny you can't post a review without giving a star. Yelp you need to fix that!!!

Title: Here's the electrician you have been searching for!…read more We hired MidAtlantic Wiring to install a dedicated outlet and were very impressed. Their communication regarding the project and the expense was clear and direct. They were responsive, on time, professional, courteous, fairly priced, and very knowledgeable. The job was completed efficiently and exactly as discussed with no surprises. They even left the work area cleaner than they found it, and they answered all of our questions at a level that we (non-electricians!) could understand. A reliable electrician is hard to find, and we highly recommend Mid Atlantic Wiring--we will definitely use their services again when the need arises.

I wanted Cat6a cable dropped from my ONT (hard-wired internet from my Verizon FIOS router) over to…read moremy office in the furnished basement across the house. They responded almost immediately, scheduled a remote evaluation, quoted a fair price range, and came out to perform the service 2 days later. My home is a bit older, so when we discovered that the wall wasn't going to support the clearance needed to run the wire, they walked me through several alternatives, gave me time to decide, performed the service extremely well, charged me the lower end of the quoted price range, and were on their way 2 hours later. Extremely satisfied, and I'll be using them again if the need ever arises.

The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

Excellent!! I am so happy I changed to layer 3. Color,…read moresound, brightness just like the biggest competitor, very very good!. The basic plan channels are excellent! everything for what I was paying extra with Direct TV here is on the basic plan. Absolutely love it!! Customer service is great, polite and knowledgeable. The people that comes to do the installation are very professional as well. I am saving $50 a month with layer 3. Don't hesitate, you can't go wrong with them.

It is hard to find a starting point on how bad the "Customer Service" and "Tech Support" really is…read more I've been using the Verizon FiOS Internet service (started at 1Gbps and now at 2.5Gbps) for over 4 years now. While it is working, it is great. But the minute something stops working, your phone service vanishes, you can't connect to the Internet to get your Customer Account Number. When I call in to get Customer Support, the AI asks me for my phone number. When I type it in and verify it is my number, the AI is unable to find my account. I have to wind up going through the menu to talk to a live person. The accent of most of the Tech Support people makes it hard to understand them. I have been around the world and I know some accents are harder to understand than others. 99% of the time, the "techs" you speak to sound like they are reading from a script. Especially the Tier I techs. When you have to go further up the chain, techs tend to work on your level. I try to advise whomever picks up my call that I am an IT Specialist and I prefer to have things explained to me as a fellow technical guru. Most of the time you get a Tier I tech, their goal is to get through as many calls as they can in a day. They have to stick to a Service Level Agreement that isn't very efficient, as they more often than not wind up having to get a more Senior tech on the call to troubleshoot further. Most Call Centers' Tier I staff have an SLA of at least 4 calls per hour, averaging between 32-40 calls a day. They don't get a whole lot of time to dig into a problem, as they need to worry about their time to move on to the next call. This is why they tend to work from a script. I know this from personal experience. When I was working at a Call Center, I averaged 125 calls per day at my prime. So I know the pressure. But when I have to go from call to call and reapeat what I stated to the previous person over and over, without the new person having notes available from the previous person at their fingertips. This is very inefficient. This is why I refuse to have Verizon as my mobile carrier. If there was another Fiber Optic provider in my area, I'd use them over Verizon. If I could give Verizon negative stars, I would. They always wind up leaving a really bad taste in my mouth.

A one is generous. I would leave a 0 if I could. Horrible…read moreservice, horrible customer support and impossible to get anyone to help with service that never consistently works. In addition its is the MOST expensive service Complete rip off

I literally hate coming into AT&T. They are always trying to sell you something.lol. But this…read moretime my mom needed help with a broken phone and Ahmad was very helpful and patient with her. Shout out to Ahmad!

I visited the store because I was considering upgrading my phone after receiving an online offer…read morefor an upgrade at no additional cost, with no increase to my monthly payment. While I was in the store, I specifically asked both the manager and an associate whether they would honor the same offer I had received online. I was told that they would. Based on that representation, I proceeded with the phone upgrade with the understanding that there would be no additional monthly equipment charge. However, when I received my bill the following month, I discovered that I was being charged a monthly payment for the new phone. This was not what I was told when I agreed to the upgrade. I returned to the store approximately one week ago and spoke with the associate about the issue. I also asked that the manager contact me to resolve the billing discrepancy, since I should not be responsible for the additional equipment charge based on what I was told at the time of the upgrade. It has now been almost seven days, and I have not received a call, email, or any other communication from the manager or anyone else regarding this issue. This is extremely disappointing customer service. I am simply asking that the company honor the offer that was represented to me in the store, remove the incorrect monthly equipment charge, and address any charges that have already been applied to my account. I would appreciate a prompt response and resolution to this matter.

My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

I hired FixTman through Thumbtack to install a new over the range microwave. The technician was…read morekind and knowledgeable. He took the old one down and realized the new one had a different style of mounting bracket. He had the whole job down in under 45 minutes and the end project was clean and professional looking. Will do more work with them again in the future. I also like that the price never changed. They quoted me $149.99 when I first booked and that's exactly what I paid. They didn't try to sell me on a harder job for more money.

Service was scheduled quite quickly as requested, but the back and forth between FixTMan, the…read moreactual contractor that did the work was a little wonky, as the contractor would tell me one thing, but the company would say something different. I appreciate the role which FixT serves, but with Yelp as the solicitation platform, it admittedly seems like another unnecessary middleman to go through them. The contractors did miss some minor things with our playground assembly, and unfortunately the price came in higher (without notification), despite my providing the exact model and steps required for assembly at the time of soliciting. The insurability and lack of comprehensive quality guarantees is a little off putting in the end, as even other entities that exclusively use "independent contractors" such as uber, still have additional protections in place for the end customer. Overall, they were good, not perfect. The process was wonky, but worked (for the most part) in the end. I just would prefer to go directly to the contractors in the future.

Alex and Poseidon are the best vendor I've used in D.C. -- PERIOD!…read more Fast, reliable and responsive. When I had an manufacturer caused issue with hardware they installed 2 years ago, Alex was there the next day, replaced it free and handled the warranty and return process himself.

Excellent and prompt service for Internet and TV connections…read moreWhen a small problem arose the team, particularly Alex, was outstanding in resolving promptly