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Xfinity Store

1.7 (6 reviews)
Closed • 10:00 am - 8:00 pm
Updated 2 months ago

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3 months ago

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5 months ago

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2 years ago

This place is a mess! I am still waiting for them to come to my house to fix the damage that the technician did!!

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4 years ago

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2 years ago

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4 years ago

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Verizon

Verizon

2.3
(36 reviews)
•$$

had a very frustrating experience with the Verizon Wireless store on Crane Highway in Waldorf, MD…read more My grandmother, who is an authorized user on my account, went into the store around 1:20 PM to get help with her phone. The employee assisting her (Brian) was dismissive and unprofessional. He told her that the account didn't exist and that the phone number she provided was invalid--without making a reasonable effort to actually look into the issue. She left upset and without help. When she contacted me, I was able to locate the account immediately using the same information, which makes it clear the problem was not the account--it was the lack of effort and professionalism. What made the situation worse is that Brian later contacted me directly about this review, and even after I told him not to contact me again, he continued to call and text. That crosses a line and is completely inappropriate. Customer service should be respectful, thorough, and professional--especially when dealing with elderly customers. This experience fell far short of that standard. I hope management takes this seriously and addresses it.

Please go see Alexander at this location, all of the staff are super friendly and helpful and…read moreproficient . Mr Alexander is th store manager and leads by example. The customer service received met and exceeded my expectations. Go get you the new iPhone lots of promotions being offered this month .

Xfinity Store - mobilephones - Updated July 2026

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