Back again with yet another review. I promise you yesterday will be the LAST TIME they see my face. The worker that served my mother and I had a very BAD ATTITUDE and tried to charge me for an additional mix in just because I wanted a little more sprinkles on top. DO NOT WASTE YOUR TIME IN THIS OVER PRICED COLD STONE. It still amazes me that the one in LONG ISLAND is cheaper than the one in QUEENS!! read more

Horrible how you got no cones and no type of sweet customer service never coming back here again. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Flushing, New York

EXTREMELY SLOW!! Lazy workers hanging out in back and the lines are not only long but slllooooowww moving. Get your SH!T together cold stone! This place should be making tons of $ and I suspect they don't do as well due to all this. HIRE PEOPLE THAT WANNA WORK!! read more

Located near St. John's University, with a Chase bank right next door.. this location is extremely convenient! It doesn't matter what day you come here or what time of day ... not only is there always a line but the attitudes of the employees is ALLLLL-WAAAYYSSS on LEVEL 10!!!! The employees here are so rude and not helpful at all. I get it, you have to deal with people all day: screaming kids, lovey dovey couples, those who overthink their ice cream concoctions, moms who ask their 3-month old what they want, etc.. I get it. But I worked in retail for about 8 years and one thing i've learned... FAKE IT. Put a smile on, laugh any annoyance off, FAKEE THE HAPPPINESSS.. it makes your day go by a lot faster and makes your customers a lot happier (which tends to make your life easier). I got the sweet cream with oreo and brownie-mix ins. My friend got mint with brownie and something else (i forgot) in a waffle cone. When the employee asked what size he wanted he said just a waffle cone. She said "What size" he said a cone. She just kept repeating what size with an annoyed face and I said "he'll have like it". He told her he'd never been there before and was unaware of the portions (of course, since at most places a cone is ...well a standard sized cone). Better way to handle this situation? "we have 3 different sizes: you can choose like it, love it, gotta have it" .. or whatever the sizes are called. Anyways, the total for this order was $18 and some cents. . 18 frikken dollars for okay ice cream and disgusting customer service. Why do I keep returning to this location ... WHYY!? ProTip: -Walk in -Stand on line -Ask no questions and know exactly what you want when asked -Pay for your order -LEAVE read more

Paid $7 for a small cup of ice cream. I could have purchased two 48 oz tubs of ice cream for that price. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Flushing, New York

On the night of Monday 8/13 my family went to the creamery for ice cream and to use the rest room. Two of us were getting ice cream and two of us were going to use the rest room. The worker at the creamery said the the two using the rest room could not use it because they did not buy ice cream. We let the worker know we were leaving because of the behavior. Bab, bad service!! read more

Best ice cream ever!! Very expensive though. I think my husband and I came out spending close to $15 for 2 ice creams. Very long lines, something should be done about that Besides for that, everything is great read more

The employee named Tim was very nice and patient While I ordered, as I don't come here often but omg was the ice cream really good!! Thank you! And what a great experience read more

Don't waste your time and come here seriously, customer service is everything and customer service here is the worst ! As per yelp they close at 10pm my boyfriend and I came in at 8:50 only to be greeted by a guy working here to be told they close at 9 ? Okay fine we still have a couple minutes no, nope they refused to serve us. Fine whatever I get it you wanna go home but he had the rudest attitude ever . Don't come here ! read more

It sounds like you're in a club with the music they play not an ice cream shop.. The last two times I've been to this location they haven't had berries for the "berry berry good"... so I was pretty annoyed after waiting on a line for 20 minutes.. the guy behind the counter didn't bother to ask me if I wanted something different or give me a suggestion he was ready to help the next person. I only really go to this location because it is not far from home... don't think I'll be back anytime soon. I'd rather drive farther and be treated a lot nicer. read more

This place will always have a special place in my heart. ( Had my first date with my current b/f there!!!) Other than that, can be crowded at times, minimal seating, Gotta love the singing when the get tips... I am tempted to not tip them to avoid it a times, lol. Really unhealthy!!! Limit yourself to once a year I say! read more

This cold stone is awesome! I had a terrible experience when I ordered a cake from the Howard beach cold stone so I came here to do damage control and get a last minute cake. The manager Josh was a life saver! He went out of his way to help me get the cake I wanted. He literally re frosted two cakes for me and Even piped on the colors I wanted, he totally didn't have to go out of his way but he did. Thank you Josh! The service there is great! And the cakes were yummy as always! read more

I drove 20mins to get there arrived at 9:36pm which posted online says the store closes at 10:00pm...the dang employees had the door locked talking laughing it up...like since when can they just decide to close 24mins early & not accept paying customers...highly disappointed i love Coldstone but not sure if i'll return smh...really pissed i drove 40mins round trip for no reason coldstone really let me down big time. read more

Something was really off about my visit tonight, I waited 1 whole hour to be told they didn't have brownies, pecans, almonds, and a host of other items needed when it was time to mix my ice cream, but lets back track to the 5 random guys and one woman who are not in uniform wearing random "fitted" caps behind the counter who are working so slowly the line has constantly been this long -_- Why did I stay? Because my coupon expired within an hour and yes I do understand we are pushing closing time, but do your long line the honor and announce what you have or don't have. Is that to much to ask? Did I tell you that the 4 random dudes disappeared and were in the back room knowing the state of the line? Then came back 25 or so minutes later chewing and wiping their mouths talking about "We are going to Yummy Taco" seriously dinner plans? After your long break and not washing your hands or scratching your nose with your glove on? Or the many inconsistencies you all have with the gloves on and off eww just eww? It was truly a series of unfortunate events that ends here because I was just that upset to get anything from this place if it's even Coldstone anymore besides the actual service, the tables were filthy and so were the floors I'm actually really disgusted with how run down that place was, good luck for the future goers! read more

I went today around 1220 to get ice cream with my niece and nephews and the main girl was extremely rude. she had headphones in which i didn't care about but she seemed so irritated by her job. like she didn't want to be here. i understand if you act irritated after a long day but we went when it first opened which was at 12 pm. I felt extremely uncomfortable. I didn't feel like I could ask her anything extra. I even apologized for being there so early even if I didn't need to. read more

Bad service I ask for 3 waffle cones and the guy refuses made itcuz is more easy for him to make it in a cup .they don't accept bills more of 20 I never come back there read more

I always come here for my ice cream fix! The birthday remix is my favorite! Never had a problem here. I just bought my daughters birthday cake here last month, January. It was about $60 to feed 20-25 kids but the kids and the teachers loved it! So I can't complain if they're happy. Who needs baskin Robbins when you have coldstones I mean really? Lol read more

Normally good I was very disappointed just now. I park and walk towards the door confident I would be able to enjoy some ice cream after my 15 min drive considering they close at 11pm and I had enough time to decide what flavor I want tonight. I watch one of the employees peek out and lock the door and run inside. Yes at 10:36pm. It's like a lottery figuring out the hours in this place. I now have to disappoint my children because these "kids" couldn't commit to what the business offers. I guess I should be used to disappointment with cold stone on union as this is a weekly practice for them. And now I can look forward to the 1 hour lines come summer, guess it's time to find somewhere else to endulge. Eat ass cold stone loosers. read more

Cake and Shake!! I swear just when I thought this place couldn't get any more unhealthier they start making milk shakes and smoothies! Usually eating too much of their Cake Batter ice cream makes me sick but the idea of having it in shake form was just too appealing. So I ordered the small and instantly I was in sugary haven. It was like having real cake batter put in a cup for you to drink! This is definitely one of those once in a while treats for yourself like fried oreos. read more

What can I say? I'm a sucker for ice cream. I've always had a sweet tooth and I love Cold Stone Creamery. Birthday Cake Remix is the ISH. its a bit pricey but well worth it. I come here at least twice a month. read more

I should have known that something was wrong when the massive line of patrons was missing. I haven't been there for a few years and was looking forward to my favorite Cherry Vanilla ice cream. When they said that many of the flavors had been replaced and they no longer have Cherry Vanilla, I settled for plain vanilla. Other than the neighborhood ice cream truck, this is the worse thing I ever tasted. I was in total shock at the poor quality of the product that was served to me. It tasted like it was made from a powder. There was not a hint of vanilla flavor anywhere. I get the impression that the business was sold to an owner who is cutting major corners. Very disappointed. I have now been cured of what little desire I had for ice cream. read more

I love coldstone! I'm so glad I found this location since it's close to where I live. I'm a big fan of the Oreo overload sundae. I love being able to make my own as well. The staff here is speedy and friendly. The patrons, however, are not as nice. I came here one evening with my boyfriend and it was rather crowded, so I ordered and while I was paying, a table opened up so he went and sat at it. A girl behind us who hadn't even ordered yet then sat down across from my boyfriend at the table. So rude! Rather than make a scene, we left and ate out ice cream in the car. I guess I wish they had a larger location with more tables, I can't imagine how crowded it must get in the summer if it was that crowded in February! read more

Being a resident from Nassau county, I've been coming to this particular location for the last year and I must say this young lady with a gap went above and beyond to to make sure my ice cream was exactly like I wanted. Since I was disappointed the past couple of days because there wasn't any waffle cones but today this young lady which I presumed made the cones made my day. Her service was impeccable . From her friendliness to the way she took time to prepare my ice cream. She was very patient. This is still my favorite location. P.S the ice cream was yummy and she deserves a raise. I recommend this cold stone to anyone in the Queens area. read more

I was a skeptic of all the praise of Cold Stone. I used to hear my friends go on about it daily. Now being a regular obtaining my regular (Reese's cup, coconut, and sweet cream) milkshake I am now riding a very sturdy bandwagon lol. read more

Good Ice cream my favorite place to be, delicious creamy love Cold Stone, sweet tooth to max.

Came to fulfill my ice cream craving, and it did! Walked in and it was bright and had a good vibe. Pretty empty when we came in but once we sat down it got busier. Music on a playlist which was fine~ the guy who made our ice cream, I got chocolate devotion and a milkshake, was full of energy and polite. read more

My favorite is strawberry shortcake and their brownies are soooo good

This place is ALWAYS great. We usually are greeted when we come in and the workers are always up beat and polite. I highly recommend stopping in trying one of the DELICIOUS Ice Cream Cookie Sandwiches. read more

Was there last night. I've pretty much tried everything in the menu. I'm ready for ColdStones to come up with different ideas as far as Ice-creams come up with different creations or even have a Secret ColdStones menu for Holiday season time or just to have different flavors and I personally think that would be so cool and i would definitely support that. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Flushing, New York

Bad service ,bad humanss, didn't wipe the tip, smudged all the lids with fudge, but ice cream is bueno , bad service ,service needs help with being nicer. read more

Do not go to this location. The person serving me had no idea what a "pint" container look liked. They are overpriced with no customer service training. read more

I love coldstone in general, they always offer a variety of delicipus flavors. This location gets very packed in the summer months so seating is very limited. Take it go instead. They also let you sample the flavors if you ask read more

Waited at least a half an hour to get served. Ordered a cotton candy with poundcake. The picture below will show you what I received. And I ordered a pistachio with almonds. The guy said there were no almonds but clearly in the counter was the almond topping. He put it to the back. With no explanation. I will never come here again. read more

Cold Stone Creamery - This was a medium cup where is the rest of my ice cream? He just wanted to rush people out - Ice Cream & Frozen Yogurt Near Me - Flushing, New York

To me, Cold Stone is more of an event than somewhere you're actually gunna wanna go for dessert very often. Choosing which crazy ice cream combination to get is half the fun, and watching them prepare on it on their COLD STONE. The actual ice cream is real good, good quality, just a little too sweet and overwhelming. I would take a Cold Stone virgin here to show them how it's done, but opt for some haagen daaz or something for the average quality ice cream craving. read more

Went there again for my birthday and was treated very nice, It is all a question of service some are more clients oriented then others. The ice-cream itself is my very favorite ice-cream. read more

The line is almost always fairly long especially on the weekends. If I can give some advice, maybe have more than 1-2 people working the line where the other one is hopping in and out of the back room every 3 minutes. Every time I walk into this place there is a horrid smell of spoiled milk that I assume comes from the kitchen not to mention the workers look like they dislike their job and are so unsociable. However, if you don't mind dealing with any of this, they do have very good ice cream. I recommend the cotton candy! read more

Horrible experience at this cold stone. Closing employees talk shit as if the customers don't have ears. Employees there gave us attitude when me and my boyfriend ordered our icecreams and then they proceeded to berate and insult my apperance, specifically targeting my hair. If they had an issue with the way I look, they either should've taken it to the back or told me straight up. The fact that they were looking at me and making loud remarks about how I look and snickering about it, made me feel very uncomfortable. Be warned and stay away from this coldstone and their horrible employees. read more

just had it today GODDDLYNESS OF ice creamm DROOLSSS best ice cream you will ever taste "GOOTTA HAVE IT" SIZE ALL THE WAY cheese cake fantasy :3 read more

I love the ice cream but the service is always so slow and shitty that it's not worth it.

ice cream is ice cream. cold stone is ice cream with w/e candy you want. and if you tip em they sing or rap for you. oh and there ice cream is great too read more