Not very helpful/ not properly trained I called twice today to order a birthday cake for my brother. I wanted to get it customized similar to a chess board or a car. The first time I called was 2pm, the worker said customizing was going to be more expensive which I am okay with but when I asked how much more expensive she said that she didn't know. She asked if I could call back between 5-6pm today cuz I can get the answer then. Fast forward 5:10pm I called back again, once again the worker wasn't sure and said she'll call her boss. She then asked if I can call back tomorrow morning. My brother's birthday is coming up soon and I don't know if I would trust this place to get the cake ready in time if this is their current system in place for taking orders. read more

This is my absolute favorite location and I always come for buy one get one free sundaes on certain days. This location really packs on the icecream and toppings and opens late. 10/10 for service and the staff is clean and nice read more

Brand new Carvel right on Bell Blvd!! Situated between Martha's Bakery and 7-Eleven, it is small shop and can be easily missed. Came on a Wednesday for their BOGO promo. The store is clean, the staffs are friendly and efficient and their ice cream is top notch. They also have 5, yes FIVE!! different flavors of soft serve, vanilla, chocolate, pistachio, vanilla toffee and coffee!... It's been a long time since we've had a Carvel on Bell, Welcome back!! read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Bayside, New York

I don't know why this place got bad ratings. You go in, pick your ice cream and get out. Always a fast service! read more

Carvel - Soft Serve Ice Cream - Ice Cream & Frozen Yogurt Near Me - Bayside, New York

For late night cravings this is the spot. Oh their Dashers are amazing. I like the Bananas Foster, the Strawberry Shortcake, the Brownie and the Heath Bar. I also enjoy their scooped ice cream bogo and the Banana Spit. I order from this location because it's open later that the one closer to my house. Now I'm craving it so I will probably order tonight after writing this. read more

Carvel - Mint chocolate chip - Ice Cream & Frozen Yogurt Near Me - Bayside, New York

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Never disappoints!! The staff here are great in my opinion, not sure why some reviews say otherwise. But they make great ice cream!! And the sorbet drink is to die for!! So refreshing and lactose intolerant friendly. read more

Carvel - Raspberry Lemonade Sorbet Drink - Ice Cream & Frozen Yogurt Near Me - Bayside, New York

This carvel location refuses to make milkshakes with ice cream other than soft serve (I guess easier for them). I asked for a milk shake specifically with hard ice cream and was simply refused, it was option of soft serve or no shake. I said that was absurd and left without a milkshake. I have been getting hard ice cream milkshakes my entire life at various carvels - and go to the Carvel franchises on Francis Lewis, Northern etc. I have never had any pushback whatsoever that they only make milkshakes with soft serve ice cream. If I wanted a soft serve ice cream milkshake - I could go elsewhere - McDonald's, etc. Apparently not the first time at this location has done this based on feedback from social media. It's a new level of poor customer service- when your business is supposed to serve ice cream. read more

a childhood memory within steps of LIRR Bayside! I love their soft serve. Wednesdays are BOGO sundaes! I just learned that today. I remember their saucers and bday cakes from decades ago. The recipe looks to be the same w the Oreo center layer separating the chocolate ice cream from the vanilla ice cream. read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Bayside, New York

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I'm glad that there's a new carvel in the neighborhood. I've ordered from this location a few times and appreciate the freshness of the ice cream. The other locations can often have old ice cream or freezer burn. They've always gotten my order correct - but I must highlight they now have vegan/dairy free sorbet! The lactose intolerant gods have spoken! The pink grapefruit is my favorite :) read more

I will never go to this location again! First and last time! I ordered a custom cake a week in advance! This is the best they can do? Are you serious? They do not care and have no common sense at the expense of my 5 year old son's birthday. All my son wanted was a picture of his favorite Pokémon. Can you even tell which one? No? Well me too because they had the brilliant idea of actually writing over it. My husband picked it up so I didn't see it until he brought it home- he just said "never go here again" Imagine my shock when I saw the ripples and air bubbles all over the picture but why does that matter when they wrote over it anyways? So you can't even see the picture! I'm so disgusted. I also blame myself, I have been going to the carvel on francis Lewis for years but wanted to try this place because it's closer. Do yourself a favor and go to that one because they actually care what their cakes look like! read more

Carvel - Terrible custom cake!!!!! - Ice Cream & Frozen Yogurt Near Me - Bayside, New York

Great service and great taste! Such a great place to grab a dessert. My favorite is the mint ice cream, so refreshing! My husband loves the Brookie. Must try it out! read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Bayside, New York

Staff are welcoming and kind! Ambiance is standard ice cream shop vibes. I ordered a 2 scoop ice cream in a sugar cone. Wish I could have had more sprinkles but maybe there's never enough sprinkles that could go on top? read more

This Carvel may be good as far as dairy ice cream goes, but they have had the poster up on their window that says they are serving dairy-free (vegan) soft serve for months and they don't serve it and (according to the staff) have no intention of serving it in the future. The manager has not gotten around to taking the poster out of the window for over six months. Either serve what you advertise or take down the poster. Stop teasing us! read more

Dropped over $20 and they couldn't even fill up the cup of crunchies that cost $3.50!? Smh. read more

Carvel - Crunchies half filled ~NO bueno. - Ice Cream & Frozen Yogurt Near Me - Bayside, New York

Longtime Carvel lover here. I have found that not all Carvels are created equal. I'm basically a soft serve person but after 4 visits to this Carvel location, I've been disappointed. it tastes watered down and you can tell when the swirl on top droops over like a piece of wilted lettuce before you even pick it up from the counter that it's not going to be the best. Since I am equally distant, I will now only go to the Carvel on Francis Lewis Boulevard, which has consistently creamy and thicker soft serve. read more

Its ok. They do get busy and are open later than most so thats a plus. They could do a better job making the dashers. They dont feel engaged. Its overall a convenient location read more

Carvel - IG: Tourguidebuddz - Ice Cream & Frozen Yogurt Near Me - Bayside, New York

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I really didn't want to write this review but I'm literally forced to. Backstory: I'm a repeat customer (purchased a good amount of cakes in the past, including the custom cake in my original post). It is now my child's 5th birthday and, of course, I ring up this Carvel to have another cake customized. Let me tell you, this will be my LAST one. My child is currently obsessed with Shopkins (don't ask!). I called and told Ronnie my order and that I would be emailing him the image I'd like on the custom cake, along with my child's name. He receives the email and responds with "Yes, we can do that for you". So naturally, I thought all is fine...till the day I went to pick it up. You can imagine my reaction when I realized I just purchased a cake in a name that is NOT my child's name. KEEP IN MIND RONNIE ALSO CUSTOMIZED MY CHILD'S BIRTHDAY CAKE!!! I called to address the situation and he then tells me that the name could not be changed. I'm not sure why he didn't specify when I first placed the order. He decides to tell me ON THE DAY OF MY CHILD'S BIRTHDAY. What a way to GHOST your customers and telling them I DON'T GIVE TWO FU*KS. I'm not even upset with his miscommunication or LACK of communication. But you get ZERO stars for how this situation was handled. REPEAT CUSTOMER NO MORE!!!!! read more

I was severely disappointed with the ice cream I purchased . Half of the cake had crunches while the other half was just ice cream . The person it was purchased for is not speaking to me anymore . He was quite upset as he only eats it once a year on New Years Day . The crunches are his favorite part . It was fresh but missing the best part . read more

Ordered a Cookie Puss cake via Door Dash and got a month old Cookie O'Puss. $55 wasted. Really disappointed with this location and Carvel in general for not addressing my concerns. Ruined a birthday celebration. read more

Upon entering this carvel, my friends and I couldn't help notice how filthy the place was. Trash on the floor, straw wrappers, napkins and debris all over the floor. The few tables it has had ice cream stains and syrup droppings on the tables and were never cleaned. I would've immediately walked out, but my friends wanted ice cream, so we stayed. We proceeded to the counter where we were greeted with "you know what you want?" Excuse me? Absolutely no manners from the staff. I overheard them talking to other customers and was blown away at how rude and obnoxious they all are. I asked the girl if it was possible to clean the tables in front. With an attitude, she rolled her eyes and took a napkin out of the dispenser. She walked over to 1 table and wiped it with a dry napkin!! No disinfectant, nothing! And - she left the other 2 tables dirty without even looking at them. Rude, disrespectful and she couldn't care less. Out of all the Carvels I've been to, this place was the most expensive, rudest and filthiest. There were just too many dislikes of this particular location and I won't be returning. read more

Workers here are amazing I'm so happy there is a carvel here on bell blvd now! Will come to visit again

Great thanks for the delivery fast and great I called because my 89 year old Mother craved vanilla cart Wheels

Good ice cream, but pretty overpriced. Staff is also not the most highly trained. You'll get your ice cream, and it will taste fine, but it may leave you wondering why it's so expensive. read more

I accidentally found out there was a carvel close to home after attempting to order cold stone off of Uber eats. Decided to try here although not having eaten Carvel in a long time. Their ice cream is so good and reasonably priced. The staff is also really friendly and the place is well kept and clean. Love that I can come here whenever I want to satisfy my sweet tooth. read more

This Carvel location is my favorite Togo place. Staffs are extremely professional and friendly. I always feel welcome. Perfect creamy texture. This place is absolutely the best ice cream store in Queens!! Highly recommend!!! read more

Carvel - Ice cream - Ice Cream & Frozen Yogurt Near Me - Bayside, New York

HORRIBLE HORRIBLE HORRIBLE service by the staff each and every time at this location ..... Completely rude, offensive & condescending. Carvel deserves better. It is so frustrating because I love Carvel. It is beyond disappointing. read more

DISHONEST - DO NOT EVER GO HERE; they deserve 0 stars. I called and asked for a cake with crunchies on the outside, but with vanilla and strawberry instead of the usual vanilla and chocolate. I repeated it multiple times and assumed it would be ok since I was talking to the owner. I even called back after ordering to make sure there was no egg allergy in the vanilla and strawberry flavors. Then, when I went to pick up the cake, a girl was there (not the owner), and I noticed that there was no strawberry note on the order form that was taken over the phone. I asked the girl if there was strawberry inside. She said she didn't know, but the cake was set aside from others, so possibly there was strawberry. She offered to call the owner to make sure. However, I was running late for my train, so I had to assume it was right. It was wrong!!! It was the usual vanilla and chocolate when we cut it late at night, so I called this morning to complain. The owner completely denied hearing strawberry even though I said it multiple times in two separate phone calls. Who would bother to make up a wrong cake order? I am the one telling the truth and the owner, even if he didn't remember, should have graciously offered something, anything, as compensation. It's completely unacceptable. read more

I ordered customized ice cream cake with a picture in it. It was delicious. The staff is very friendly and the store is very clean. My favorite ice cream place. read more