Great ice cream, delicious, dreamy and creamy! I always feel guilty going here, but that's always a small after thought once I finish eating. The staff here are always friendly and hard working. It's not among the more cleaner Coldstones, but as they always say, "What doesn't kill you, makes you stronger!" read more

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Terrible experience at this location. Was not greeted, instead told "so, are you ready" like I was a bother in the store and I was the only customer there waiting on line. This came from the worker coming from the back, with a disgusted look on her face and an eye roll. I informed the worker that I would wait on someone else to help me and that she seemed unhappy to be at work. The worker returned to the back and did not care. I asked for a manager and explained the interaction. I am a paying customer purchasing ice cream for $18. The worker returned, stood behind the manager, folded her arms and stared me down the entire time I was in the store. Upon feeling uncomfortable and targeted, I asked the worker to please stop starting at me. The worker stated that her job was to make ice cream and she could stare. Being the only one in the store, this was very awkward. I informed her that if she was not happy with her job, she should quit. She informed me that at least she had a job because I looked like I did not have one. I was shocked to be hearing this from a place I am spending my money in and asked her to elaborate what a jobless customer looked like. This was beyond disrespectful and I also felt targeted as a person of color. I mean I was in there with a blazer, dress pants and a top. I never knew there was a dress code for looking employed. She became irate and had to be taken to the back as she appeared to want to fight me and continued to carry on all the way to the back. However, this time what she was saying was incomprehensible. I left the ice cream, asked for a refund and told the guy assisting me he could keep my refund as a tip, since I appear to be so jobless and please give her the ice cream. There was no way I would eat that after such an experience. Got the info for the owner etc. which did not seem to be too productive of a conversation, in the way his employee's actions were justified and minimized. Will take it up the ladder with corporate and never return to this establishment. Do not recommend! read more

Great location with plenty of students across the road offer big potential for sales but the prices a bit steep for students( $8-10$ for medium), it's twice of carvel price. Ice cream is very heavy to my taste or fatty and way too sweet. I prefer more regular one I guess but I tried it. We all have deferent tasted so I am sure someone will like it. Customer service is good but slow as just one worker is trying to serve the whole line. I probably won't return. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Flushing, New York

I'm ashamed to say but I absolutely love Coldstone. I'm that guy who will drive a fairly long distance just to get my French vanilla with brownie and cake mixed in. If you haven't tried this particular mix you're mixing out on the fundamentals of life. On the other hand I don't understand how I end up paying about $10 for a small serving of this mix. I mean it's so freaking good that I don't care but I think that's pretty pricey. Also the lines at this location can get a little out of control so prepared to wait especially during the warmer days. All in all, I'm will stay loyal to Coldstone and don't mind the wait as long as they continue to have my special mix available! read more

Cold Stone Creamery - French vanilla with cake and brownie. - Ice Cream & Frozen Yogurt Near Me - Flushing, New York

Came here with a friend since we had time to kill after class. It was cold out but we thought what the heck. It wasn't packed or anything since it was 12 ish and ....its basically lunch time. But....yeah. The guy that was working was nice and told us to take our time, as well as that we can try a sample if we wanted. In the end my friend got his strawberry shake thing and said it was really good. I got a like it (small) coffee ice cream with mini chocolate chips. It's small but the guy gave me a lot , it passed the cup which is awesome. The coffee ice cream was really good, it was creamy and not too over powering of the coffee taste- just light/just right. I also love that the guy didn't put too much nor too little chocolate chips. When we were rung up the guy was nice enough to ask if we were st .John's students , sadly we are Queens college students and no discount for that. I'm saying nice when he asked about that cause usually the person won't even ask and would just charge you. My friend and I got to sit and enjoy what we got. read more

I'm giving them two stars because I show up today at 4ish, which is not busy time of the week. And the guy who has made my ice cream, was being nice. I'm there for it's name of the store. Otherwise, it is a mess there. First of all, you see one side with a lot boxes and containers. Two female staffs have left with knowing there are three customers waiting (includes myself), and don't even care. They look like we are going to deposit our checks and go out to party all night. Where is customer services?!? The counter is not even clean before serving the next customer on line. It is not clean even after I have left. There is no spoon for my ice cream. So I have to ask for one, since there are plenty of napkins boxes with napkins in them. Am I suppose to eat my ice cream with napkins?!? I am disappointed too, because ice cream was melting before I put my spoon into it. read more

Real rating: 4.5 Service was a bit lackluster but holy shit is the IceCream deliciously unhealthy. I got the "Cookie Doughn't You Want" and it is absolutely destroying my diet. Sure it's $8.15 for a regular size cup, but the French vanilla ice cream is super thick. I do have to say that the chocolate chips are too hard, but the soft cookie dough makes up for that. DAMN THIS IS GOOD read more

Cold Stone Creamery - Cookie Doughn't You Want - Ice Cream & Frozen Yogurt Near Me - Flushing, New York

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I LOVE coldstone don't get me wrong. But someone has to figure out how to get those lines moving! Every time I go, there's always a line almost out the door and it moves so slowly. Be prepared to wait 15 minutes when you go there. read more

Booo I ...I was so happy to come to cold stone but when I get there they don't accept cash ???? Ok when I order I ask for a taste of the ice cream...NO TASTING...ok :(. I order and they are out of a lot of the stuff they would normally have. Employees excuse was that the owner had not come in to the store in awhile. I made up my own ice cream mix and they wanted to charge me for each topping ok I love cold stone I pay for it and go home. Upon tasting it it tasted very funny it tasted like the toppings had a stale taste to them and maybe the frozen strawberries had some type of freezer burn on them it just ruined my whole experience. I understand things are tough in these times ...O well maybe next time. read more

Staff seemed very racist or discriminating. My boyfriend and I with two kids which are all black entered this location & was immediately told to wait outside. There were not that many customers inside so we thought it was a social distancing method. Less than a minute later a large group of more that 4 WHITE PEOPLE were allowed to walk past us and let inside to be served. There was no apology for the inconvenience or wait when we were finally served. The entire staff made us and our two kids obviously uncomfortable. Staff needs to learn better customer service it's only ICE CREAM. read more

Great ice cream. The manager was strict with the amount of people in the shop. Got my favorite, the Berry Berry Berry Good with waffle cone added in as a mix-in. read more

Today for the 1st time I am giving this location 2 stars. 2 stars for being clean and friendly. I have ordered the same exact ice cream for 11 years from this spot and today it was sadly GROSS. I actually didnt know that was possible. The almonds I always add had no almond taste..we examined it under a light just to see what we were eating. I am an almond lover so I can taste an almond out of anything. They were hard as a rock, had no taste so I believe they were super stale and maybe even expired. Soooo very dissatisfied that I left the first cold stone I went to that night, looking for better service...only to come to the location that has never disappointed...just to be disappointed again. I wish I could get my 19 bucks back ughhhhhh Cold stone you have done me wrong 2xs tonight smh read more

Very heavy and very sweet. It's hard to finish even the small cup but they are a good creamery with lots of options.

Definitely love the ice cream here. Service is a little on the slow side and the last 2 times I came they didn't have the waffle cones I enjoy. The ice cream here is on the pricey side as well but you do get a quality product so I suppose it's all worth it in the end. I usually get the love it size which is a good amount of ice cream. read more

I know, I know, I know what you're thinking. A foodie like me raving about a chain ice cream place? Yup I am raving about THIS ice cream place. First off, the music! Every time I'm here I wanna dance my butt off. They have THE BEST music on. 2nd, the staff. They're super nice and always happy, cracking jokes. Third, I can't find sweet cream ice cream anywhere besides here. That stuff is magical. Every time I go ( usually around 7pm-close) I get delicious ice cream with a mood booster on the side, and a definite pep in my step. read more

This is a solid cold stone location. Yes, it gets pretty crowded and busy (especially when it's warm out), but I've gone dozens of times and never walked away unhappy. The workers are always very nice to me and never mess up my order (they even often give me the next size up without charge!) There isn't too much of a seating area, but there are about 3 or 4 small sized tables if you wish to sit and eat it there. The location is in a busy spot (corner of utopia and union) so it's not too easy to find parking, but I've never been driving around too long to find a spot. All in all, you can't expect it to be absolutely fantastic because it's still a chain after all, but it's really not bad if you go in knowing how cold stone is (very VERY expensive lol). I will keep going back for my birthday cake remix though! read more

Cold Stone Creamery - "Love it" birthday cake remix! - Ice Cream & Frozen Yogurt Near Me - Flushing, New York

My first-ever Coldstone experience was from my friends on my birthday 5 years ago. I was of decent age and they roared "You've never had Coldstone?!?!? Ok, we're getting you some Coldstone." I was instantly intrigued by the assembly line of ice cream mixers over the cold stone plate. And all those ingrediants lined up under my nose! Oh, which to choose?! We went with the At The Cocoa Cabana Banana (which is now no longer, i have to custom make it by memory) in a Gotta Have It size, it was one of the best tasting things my mouth has ever experienced xD Favorite ice cream alone is the Sweet Cream. And highlight of the experience is definitely when the staff break out in song when patrons tip ;D read more

Approximately at 8:30 pm, a young women with braided hair colored blue and yellow. She was dark colored skin wearing a ST. Johns shirt so I can imagine she goes to school at St. Johns. She asked us to stand out side due to 5 people being allowed in the store , due to covid policy. I have no issue with this, I am an ICU nurse who has worked during covid. My issue is she had three of her friends in the store, while my self, my girlfriend, and my brother were waiting outside in the cold. Her two friends were already done placing their orders, as well as paid for their orders. Instead of having common sense, good customer service, and acting like a professional. She continued talking to her friends for 15mins instead of telling them to stand outside to let me and my remaining guests come in. I don't usually write reviews but this needs to be addressed. She then told her other co worker to take us because she didn't which was also fine because I didn't say anything to her. Although the cherry on top was 3 more people entered the store while we were there making a total of 6! people. She didn't say a single word to the three other people who came in the store. I don't know what her issue was with us because I never spoke to her or addressed her. I hope management speaks to her about her attitude. Feel free to contact me via email read more

Avoid at all costs. Employees act as if they are doing you a favor by serving you. After paying 11 dollars for ice cream, you are given soup in a bowl. The employee did not mix ice cream on slab. Not nice ...keep your money and go to another location. read more

Unprofessional staff and very rude! The place is disgusting, they let the door open which means that flies and other bugs can fly in! I found at least 5 flies in that store one day I was there. And when I want to complain to management there's no owner in sight to complain to. I don't want to complain to some college kid that doesn't know what they're talking about. read more

I love Cold Stone but their prices are just ridiculous. A small cup is $5! !!!! That is crazy. I would just rather go to Baskin Robbins and get my Pistachio/Almond Ice Cream for $2.50 Cold Stone does have amazing flavors AND the cherry on top is all the fixin's which may be the actual Cherry on top! From Heath Bars to Graham Cracker Crust for your "cheesecake" ice cream, they've got just about every flavor imaginable. Dream it, they'll do it. read more

It takes a while for the staff to get to you but overall the flavor I got, oreo, was super sweet & delicious. It is reasonable price at about $6. Will come back again soon. read more

I got the mint chocolate minster (?) its been a month but I don't quite remember the name. They mix in the chocolate chips which reminded me of 10 below. The ice cream was very creamy and sweet and a regular size is definitely enough for two people to share. Given that it's pretty steep for the smallest size (almost 8 bucks). I think I'm gonna stick to Carvel read more

I love cold stone, specifically I am obsessed with cake batter ice cream. The place is clean, there are seats and the staff are mostly young kids, friendly nonetheless. What irks me though is that it's summer now and more people are getting ice cream. The place is fully staffed, seems like they are able to handle the volume of people. But the line just does not move... I waited 45 mins for one cup of ice cream. I didnt want to abandon my purchase because I kept thinking the line is moving... but nope. It's like all staff member just stops serving in store customers because they're taking online orders. All of them are just packing online orders. That is so frustrating. Theres a store FULL of people but they have to drop everything to fulfill online order. It upsets me when you cant service people who are physically there. I asked the cashier, who was very nice and he said it's better to order on grubhub or ubdereats. I find that sad.... management should look into prioritizing and allocating staff and time appropriately to address a packed store. read more

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The ice cream here is just okay - not mind blowing but not abysmal either. If you're a fan of blending lots of toppings into your ice cream and want to stay super close to St. John's campus, then this is definitely the place for you. Otherwise, this is just a convenient pit stop for dessert after dinner or shopping nearby. I usually order the Strawberry Blonde signature creation as I really like the combination of strawberry ice cream and graham cookie crust. I also usually swap out the whipped cream topping for something else. Today I swapped it out for gummy bears but I got chocolate chips instead which I really didn't enjoy eating with a fruity flavored ice cream. The whole thing irked me because the guy making my ice cream confirmed my order and said it back to me and still got it wrong. Whatever. This was the first time an order got messed up so I will probably return. There's a Shark Week promotion coming up that looks interesting. read more

Overpriced. Ten times too sweet. On their sound system they blast top 40 music so loud it pulsates through your body, and when you ask them if they can lower it (there was no one else in the store at the time) they say they can't. On the plus side they did give me a cup of water to wash away the horrible sweet aftertaste of the ice cream. There is so much good ice cream in New York,. Even Mr. Softee is okay. Why go to this place? We won't make that mistake again. I haven't read the other reviews yet but I see they are quite positive. They must have been posted by kids or other people who like things way too sweet. That's why Americans are so fat. read more

This was the first time I made it out to Cold Stone in 4 years. I've never had a poor experience in all my times of being a customer here. I ordered a strawberry blonde ice cream in "gotta have it" size and it was portioned as if it was in a "love it" sized-cup. The ice cream was already melted and very sloppy, running down my cup and dripping down. I wasn't going to complain but I will never come back here and will make sure I let all my friends & family know of my experience and how unsatisfied I was with my order. There was also barely any strawberries in there and no caramel either. Very disappointing! read more

Came here on a Wednesday night. The place was pretty empty, so thankfully there was no wait. Everything was pretty organized and clean (big plus!!). The cashier was also very friendly helpful and polite! I'll definitely return! read more

Cold Stone Creamery - Ice cream - Ice Cream & Frozen Yogurt Near Me - Flushing, New York

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when this place opened up a couple'a years ago, I remember they had the 50% off offer every tuesday night for all SJU students... It def was a sweet deal - literally. The quality of their icecream and other stuff (the cakes!) will, hopefully, never change. The service is always fun and friendly - as you'd find at almost any other location. I just couldn't bring myself to giving it the 5th star - purely b/c of the higher-than-necessary price tag. read more

Only good experiences. Came here once right after they closed. At first they would not let me in. Then I spoke to the through the glass and said that I needed a cake for my friends birthday and they unlocked the door for me and sold me a cake. I will not forget this. Another time I came with my girlfriend right after hours and the door was locked. We were about to leave N.Y. and my girlfriend told them of our woes and lack of access to cold stone where we were headed off to. They unlocked the store for us and gave us a free ice cream claiming because it was after hours they could not sell it to us. They have amazing customer service and they have my loyalty. Now to get to the Ice cream quality. It is great! I love this place. The ice cream is so tasty and I love how they work the material right in front of you and make it so soft. They have a nice variety of flavors and toppings. I will be back here. read more

I have long been a Cold Stone Creamery fan since I was introduced to this place years ago. Now I still come back whenever I am craving some ice cream and there is a willing driver. My favorite is and will always be : Cheesecake ice cream with Oreos mix-ins. But what can I say? I like what I like and this is the only thing I ever get here. I also love to see them mixing it right in front of me. Sometimes I'll get the biggest to-go size and I will see the person having a hard time mixing large quantity of ice cream and it might not get mixed evenly, but its ok. Doesn't turn me away from wanting more Cold Stone, that's for sure! And the employees are usually very nice. They also used to sing whenever you tipped them, but it hasn't happened for about 2 to 3 years now. :( read more

This is a great location with friendly staff. Have been coming here since they first opened and used to sing when you gave them a tip. Lines can be long on a Sat or Sun in the summer but it moves quickly. read more

Cold Stone Creamery - Store front.... - Ice Cream & Frozen Yogurt Near Me - Flushing, New York

Arrived to the union turnpike location at 10:40pm on 9/25/21 and the girl at the cashier told me that they were closed but this location closes at 11pm. This terrible Employee clearly just wanted to leave work early. read more

Let me preface my review by saying, I have worked in the food industry, namely customer service/waitressing for YEARS so I am the most sympathetic when it comes to food workers. I came here on Mother's Day-this was my first mistake. The line was literally out of the door and the place seemed understaffed. There were four workers who were moving very slowly and without a sense of urgency despite the lengthy queue. When we finally got to the front of the line, I requested the lava cake. To my dismay there was no lava cake, I then opted for the yellow cake instead and a smoothie. After giving the man (who self-identified as the manager) SPECIFIC instructions he asked me both about the smoothie and my yellow cake ice cream again because he forgot. I told him my order yet again. I instructed him twice. He gives me a large tub (i have no idea why he gave this to me instead of the regular cake and ice cream packaging) and said he just used that but my order is inside. Thankfully, I started eating in the car and realized THERE WAS NO CAKE--after reminding him of my order. I was annoyed and stormed back into the store and expressed my discontent. He claimed that I gave him an attitude when he asked for a reminder about my order. First of all, that is NO excuse especially as a manager. Who trained you? That is AWFUL customer service. I then said i did not pay for this and he asked what I wanted to be done about this. Instead of rectifying the situation on his own, he asked me what to do. THIS IS POOR LEADERSHIP HOW ARE YOU A MANAGER?! He claimed to give me back my money for the ice cream but it is not showing up on my bank statement, which I will monitor closely for the next few days. This is a very popular location in queens. It is across from my alma mater and attracts all types of people. I was very disappointed in the service. Thankfully, I myself, am not a mother or else it would've ruined my holiday. read more

Is walking distract from St. John's university, I used to go here so much when I was a student there. Was in the area last night and just made it in half hour before they closed. Birthday cake remix is and always will be my favorite, but as a side note when I ask for almonds as a mix in please don't give me walnuts! read more

Cold Stone Creamery - Birthday cake remix yummmmm - Ice Cream & Frozen Yogurt Near Me - Flushing, New York

Yeah it's expensive. But it's delicious! Mostly impressed by how hella fine the guy that rang us up was :) read more

We come there with my friend my 2 kids and her 2 kids. Its took forever the stuff very slow and listen to that we all got dayeriya znd we eat diffrent flavors. So watch before you go. By the way usally ww loveee cold stone. read more

Love Cold Stone, kids were delighted and enjoyed the experience. Nice, creamy, cold treats, capable of satisfying the most demanding pallet. I had the grace of enjoying the fudge and peanut butter ice cream with real Reese's Peanut Butter Cups blended in. My son had the Sweet Cream Delight(blue ice cream) with original peanut butter cups all equated into the ice cream. All portions yummy and satisfying enough to visit Cold Stone again and again........ read more

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I was there last night 7/11/18 and purchase the Like it (smallest size available) I went with the cream cheese cake flavor ice cream and wanted either white or yellow cake with white chocolate chips. I was sadly informed that there was no chocolate chips (there wasn't my previous visit either). I was informed that they hadn't had white chocolate chips in almost a year. My total cost was $6.96 for a small portion of ice cream that wasn't really what I wanted sans white chocolate chips. There's street parking which can be tough and the employees seemed nice and efficient. I did visit a little after 9 pm and it wasn't very busy. I probably won't be back to this particular location as it appears they no longer stock white chocolate chips. read more

Cake batter ice cream. That should be all I need to say, however, Yelp thinks that's too short. The line is always long so that's why it gets four stars. But they never run out of ice cream and they have some interesting flavors. Plus, you can add toppings and additions. They have like 20 things you can add to your ice cream to make it even tastier. Tonight it's cake batter ice cream with cookie dough. Yum. read more

Cold Stone Creamery - Ice cream bar - Ice Cream & Frozen Yogurt Near Me - Flushing, New York

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