Great customer service!! Was just served by Frances and she was friendly and made my experience wonderful! I can tell a lot of love was put into this ice cream! Will be back again read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chesapeake, Virginia

Came here on my "treat day" and got the BOGO deal with a "gotta love it" which was a bad idea because I could not eat the whole thing but it was tasty just cheesecake ice cream with one brownie. The line was almost out of the door but on such a hot day it was worth waiting. They received a lot of tips that day so the singing was a much needed distraction from the wait. My only complaint is that they didn't have the peach ice cream which is what I really wanted but hey no big deal. read more

Cold Stone Creamery - Cheesecake with brownie - Ice Cream & Frozen Yogurt Near Me - Chesapeake, Virginia

We decided to get some ice cream on a cold, rainy Friday evening. To my surprise, there was actually a line when we walked in. Fortunately. The line went quickly. The employees were quick to serve and friendly. Coldstone offers a variety of mix-ins, but today I opted for just plain, butter pecan ice cream. The small, like-it size was just the right amount to satisfy my sweet tooth. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chesapeake, Virginia

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Not a fan of this location, I ordered and paid over $4 for a small amount of ice cream and it was already melting by the time I got it. Nothing hot was added, I'm just disappointed in the quality of the product I received for the amount of money I paid. My son ordered a waffle bowl and it had a hair baked into the bowl. Will I be back? Probably not. read more

I usually order my signature favorite, Oreo Overload... and this location knows how to hook it up with the oreos! I also get the cotton candy & cake batter combo w/ sprinkles, my second favorite! This is a high volume icecream spot, so be prepared to wait in line. The staff is so bubbly and know how to mix the icecream pretty damn well, talk about major wrist work! Icecream is life! Scoop dreams. read more

I was at this location on Thursday May 11th and they had 4 associates helping two customers while the line grew out the door. The store is dirty and they still have the pieces from the yogurt bar that is no longer being used still in the restaurant. It was 57 degrees outside and they had the store freezing. Store use to be good in its hay day. This one is better then the location in Suffolk. read more

This place is amazing. You know the ice cream is absolutely delicious but what really sets it apart is the amazing customer service. The young people working the couple of times I've visited this location have all been very friendly and professional. I don't have a lot of experience with Cold Stone and they were patient and helpful with my order and allowed me to sample several flavors. I appreciated them letting me know the remaining balance of my gift card and writing it on the receipt. It's so refreshing to visit a business with employees who genuinely enjoy what they are doing. read more

Yummy best around !!! This place is so addicting. My favorite flavors are coffee and cheesecake. Always fast and friendly service.

Where's the management?!? What a GONG SHOW for $17 ice cream. My husband and I walked in here on Sunday afternoon, to I ur surprise there were 8 employees and we were the only customers. Your staff has NO IDEA what to do, how to greet customers, or how to run a business. It's NOT THEIR FAULT, it's yours. Whoever owns this franchise needs to invest in your staffing ,training and how your employees address customers. The ice cream speaks for itself, you're good there. If you want this franchise to survive the long haul, do yourself a favor and set your staff up for success. read more

Very very upset with the greenbrier location! I've been a fan of coldstone for many years, but the customer service I experienced last night was horrible. There were three teens/younger adults working this evening and they were playing around and joking the entire time. I got there at 7:30 and did not leave until after 8. This is ridiculous being that they are only making ice cream. When i got to the front of the line to place my order the server rudely told me they were not making anymore waffle cones for the evening and that they didn't have any more sweet cream ice cream. I asked her what ice cream was the closest to sweet cream and her response was "all of them." I responded and said really??? And she said well i guess cheesecake. I was really blown away with the service this evening and this should really be looked into. Typically this location has a good crew. I wanted to leave 1 star for this terrible experience but since you all usually do a good job i will leave 2. read more

Short and sweet. We stopped in here after lunch one day this week. I haven't stepped into the Cold Stone in 5-6 years... We were greeted by a friendly staff and I ordered a chocolate and peanut butter milkshake. SUPER SIZED... Unfortunately they didn't have Super Sized so I got a large instead and went back to work with a smile. read more

Cold Stone Creamery - Chocolate & Peanut Butter Milk Shake. - Ice Cream & Frozen Yogurt Near Me - Chesapeake, Virginia

Good ice cream - what else would I need to say? I would give five stars but the brownie in the chocolate was not as fresh as I thought it should be. There lots of good choices and each serving comes in three sizes. I don't know how Someone could finish off the large, I had a small serving after eating a meal and that was plenty of ice cream for me. I would defiantly go back to this location. read more

Cold Stone Creamery - Chocolate devotion and Cookie Don't You Want Some - yumm - Ice Cream & Frozen Yogurt Near Me - Chesapeake, Virginia

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This is the worst experience ever!! The employees are so lazy and have horrible customer service! We walked in and nobody greeted us. They took forever to say anything with 5 employees behind the counter. I assume they were doing online orders. But they could have at least said I'll be with you shortly. A young lady with black & purple braids rudely came to the counter saying "what do you want"! I told her my order and my husbands, another girl made my husbands order then She came to tell me the ice cream I wanted was rock hard. Didn't say sorry or what else could I get you! I left with out getting anything. This establishment needs to higher more respectable people. read more

It doesn't see to matter when I come by this place is always filled with Ice Cream Enthusiasts, which should tell you how good the ice cream is at Cold Stone Creamery. There's so many ice cream options it's nearly impossible to cover all of flavors and tastes but there all FANTASTIC! The shop also has a Yogurt area for those wanting a more health conscious choice. Although I respect that and health is a big part of my meal decisions it has no place in my choice of this particular ice cream...because it's to dang good. Service: efficiency with a smile...and a catchy tune every time someone tips but that can get old if there's a lot of people and a lot of tips. Cleanliness: Good but could be better as most the tables need some form of wiping down from the young child enjoying their ice cream the way they should. Bathrooms are about the same. Overall: The only thing that makes going here is the price. It is costly ice cream as family of four can hit the $35.00 to $40.00 depending on the sizes you're kids can eat and the number of toppings but for us it's worth it, as long as we don't come too often. 5 Stars read more

The ice cream at Cold Stone Creamery is always amazing. It's rich, creamy, smooth and just as good as it gets from what I've tried. The endless supply of possible additions (or mix-ins, as they call them), is just the icing on the cake. I recommend the Cookie Doughn't You Want Some! read more

Can you really say anything bad about coldstone ? This place always is heavy in traffic. Expect to spend about 15 mins in line read more

The best ice cream around. The staff was very helpful and quick. It didn't take us anytime to get in, order our ice cream and get out.

Good ice cream for sure, but their unwillingness to accept Yelp check in offers (we don't do offers from the app) was a real disappointment. I will go somewhere else from now on. The ice cream isn't "that" good read more

Almost every time I come in to this location, I enjoy my experience. However, tonight when I came in I was a little bit disappointed with my customer service. We had three different girls make our ice cream and two of them did an exceptional job. The third (The red headed girl....didn't catch her name), however, gave attitude when taking my sister's order. She didn't respond when my sister gave her the flavor she wanted, and was basically irritated. And then didn't even fill up the cup. If a "gotta have it" size is paid for, then I expect there to be more than what I got. Overall not very happy with this experience tonight. I understand being busy, especially at an ice cream joint. I did it for 4.5 years, but you don't need to be rude to customers, especially those who come in often. The other two we had and the cashier did an exceptional job, and they were the only reason I gave a tip. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chesapeake, Virginia

I have had two bad experiences with this Cold Stone location and I will not be returning. The first time my husband and I went in, we were the only customers in the store. We ordered ice cream in chocolate covered waffle bowls. The employee working explained that there weren't any waffle bowls already made. I told her that we would wait, and she made it clear that it would take a while. Okay, no problem. So my husband and I sit down to wait and the same employee comes back saying that the machine they use to make the waffle bowls "wasn't turned on like it usually is" and that it would take a long time to make the waffle bowls. We again told her we didn't have a problem waiting. It became apparent that she and another employee in the back just didn't want to be bothered. After 10-15 mins, we got our ice cream which tasted great, which is why I'm giving this review 2 stars. However, the employees should have been way more proactive and just made the waffle bowls without dragging their feet. The second bad experience .... I wanted to give the place another chance but I've learned my lesson. I placed an order through a new app called Seamless where you can pick up your ice cream minus the wait. I ordered the same thing again mint chocolate ice cream in chocolate dipped waffle bowls. I go inside and the staff didn't even have a clue about Seamless and after three employees got involved, my order appeared in a paper bag. I bring the order home only to find that the waffle bowls had not been dipped in chocolate. Okay whatever, the ice cream is still good. But, when I began to eat the waffle bowl, it was stale and it was hard to break apart, so I gave up. Very disappointing. This is definitely not the experience you want to go through in order to get some decent ice cream. read more

I have visited here several times and usually get pretty good service. Last saturday night was far from the case. Looked up on Yelp for the store's hours, found the coupon for the free waffle cone. Wife ordered an ice cream with 1 mix in. Handed the girl at the register her phone with the yelp coupon, which expires soon after opening. The girl could not get the number or code or whatever entered in the register and then the coupon expired. She also charged my wife for the mix-in and then said she did not know how to delete a charge and just took my wife's money. So the one ice cream with a mix-in and "free" waffle cone was charged for the waffle cone and an extra mix-in, over $7 for a cone! It was really busy and the girl at the register could not care less. They also did not put the correct flavor ice cream in my daughter's order and she corrected the girl while making it. After a little arguing, the worker read the board across the room with the description and simply threw away the ice cream she was blending and started anew. Thank good someone was paying attention. Just seemed like everyone there had no experience on a very busy night and did not have time for customer service. We all left feeling less than enthusiastic about a return trip. There are other options. read more

Who doesn't like ice cream? I mean, come on. I usually get the peanut butter waffle cone my lovely girlfriend is a fan of the Birthday cake remix. The first time I went to a Cold Stone, I didn't realize that tipping the workers there requires them to start singing and putting on a little jig. I felt kind of guilty cuz I didn't know a singing number needs to be performs when tipped. If you want to help the employees out and not have them be embarrassed every time someone tips just quietly tell them that your tip is not contingent on the singing part! read more

The ice cream at Cold Stone always hits the spot for me! I'm okay with spending $4-5 because I gotta have it! They are the only shop that has banana ice cream just the way I remember it as a kid. I make my own version of their rendezvous in a waffle bowl. This location was fast & fresh and as usual friendly! read more

Friendly staff. Got the pumpkin cheesecake cone. Can't say I have ever had bad ice cream before.

Great îce cream! We loved how the ladies sang after they received a tip. All sang. Great teamwork ladies!

I am a big fan of cold stones and left a very good review for this exact location last time I was there. Unfortunately my husband and I had a horrible experience with the customer service this last visit. The young lady that helped us was so rude and didn't even acknowledge us the whole time! She was too busy talking to follow employees about how excited she was to go to Walmart after she got off her shift and how "epic" it was going to be...Didn't say a word to us at check out, didn't even look at us. Didn't say thank you or have a goodnight... Nothing.. my husband and I stood there waiting for a receipt or some kind of acknowledgment that we were done checking out... She just walked away from the register and we even asked for a receipt but didn't get one.. she acted like we didn't exist. Very weird experience considering we were happy to be there until she started helping us. Oh and for future reference military discount day is Monday, no longer Tuesday...according to this employee... Ice cream was good at least but we will take our business elsewhere... Cold stones manager if you read these you need to do an evaluation on the staff! read more

The line was almost out the door when I arrived. I almost turned around but I wanted some ice cream! Surprisingly, the line moved pretty quickly. The staff seemed very happy and sang some funny song while preparing my ice cream mix. Tonight, I got my favorite flavor (mint) and mixed it with brownies and chocolate shavings. I chose the chocolate dipped waffle cup. It was very delicous! read more

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I have to say the ice cream is not as good as I remember from coldstone, maybe its just me.

Very bad experience. First off, way too busy on a Wednesday night to just have 2 employees working. First thing I notice about the employee - she forgot to switch out of her Chick Fila visor and forgot to put on her Cold Stone visor today. Employee made the ice cream the same as usual, and the products tasted the same as usual. However she charged me incorrectly for my order. I also added a tip to my credit card receipt and they did NOT sing??? Then after what seemed to be a shift manager or supervisor showed up later in the all black outfit, they started singing for every tip received. Where's my song guys??? This was my only reason for tipping so my daughter could enjoy the song, I obviously didn't tip you for over charging me.... Good luck! read more

Every time I enter this establishment I am greeted with a smile and a cheerful, "welcome to Cold Stone!" The team members are very friendly and handle the rushes well, I have never once waited a ridiculously long time for ice cream. One person in particular, Brandon, is always extremely kind and his ice cream is always delicious! Thank YOU for hiring this young man! :) read more

Went there on valentines day and had their special. It was the truffle cupcakes that was filed with ice cream and red velvet cake with frosting. read more

Great ice cream. But the online ordering service is crap. I ordered a cake and received confirmation for the order. Arrived to pick it up and it wasn't made, staff didn't even seem to know it was ordered. Ah well. read more

Manager didn't accept check in offer, sad :( Counter service was good in a very busy environment

This was the worst experience with ice cream ever!!! I gave it one star mainly because it was cold otherwise it totally sucked. Poor service, check. Didn't have multiple items, check. Not very clean, check. Bad experience, check and check. Will not go back to the Cold Stone at Greenbrier. read more

I would leave 0 stars if I could. Went in and bought 5 like it ice creams. The cheesecake ice cream taste freezer burnt. The mixed in pound cake was beyond stale and my sister had a synthetic hair in her ice cream. Upon finding the hair my sister walks back to register where they start to explain that the owner "Sanjay" did not allow them to process refunds for any reason. That we can come back at 5 to wait for the manager "Kim" who also isn't allow to refund or we could call the store and catch the owner there whenever he returns from Canada. Unacceptable! I will never visit this cold stone again and I will report this location and owner to corporate. Threatening to fire employees for issuing any refund is despicable. read more

The kids and I got ice cream and my friend took advantage of the yogurt bar. Everyone enjoyed their frozen treat. The cheesecake ice cream with blueberries was awesome. The "younger" staff had a lot of patience while the 6 yr old made her choice from the varieties of ice cream and add-ins. It was clean, family friendly, and everyone enjoyed hearing them sing as a thank you for their tip! Will definitely go back again soon read more

Always the place to go when the ice cream craving hits. You will never be disappointed.

Horrible experience. I have been too this Coldstone several times when I was living in the area. I heard that it fell off severely and I see why. When I walked it there was no greeting what so ever. When the cashier/worker approached me to ask me for my order there was no hi how are you or anything. Just a "what are you getting?" I inquired about the different choices and when I placed my order 'Shakira' or what 'Shakinea'. Not sure the spelling of her name rolled her eyes and proceeded to head to make my drink. She whispered something to her coworker who snickered and came to me and asks is that all you are ordering and I responded yes. After waiting about 5 minutes I stopped her from making my order.....she had not even started making it yet. What a service. Between the rolling her eyes and dragging her feet. I suggest if you want cold stone go elsewhere. Or don't go in when this employee is working. read more

Always fast and friendly service. Location is clean inside and out. Strawberry blonde minus marshmallow add extra caramel and sprinkles is my fav! read more

Visit on Tuesday's to take advantage of the military discount. If you are stumped on what to get... ask them to surprise you! You won't be disappointed. read more