OK - let me preface this review by saying the food was pretty decent and the weather was a cool, sunny Sunday in the fall. (the Sunday before Halloween weekend) - it seems like everybody who lives on the East Coast had the same idea to go 'leaf peeping' at Bear Mountain. We never made it up the mountain due to the masses of traffic, but I did have in mind to go to Cold Springs for a nice lunch with my husband and my mom. We were disappointed that we didn't see the fall leaves, but we were looking forward to a nice lunch. I had another restaurant in mind, but since we sat in traffic and just walked through the town of Cold Springs, the Cold Springs Depot was the first spot we came across on our way to another place. It had outdoor seating, the sun was shining, it was somewhat warm for October (about 60*) and there was an Ooompah band playing some German music for the Oktoberfest season. We were promptly seated in the center of the outdoor patio. We checked out the menus and decided on lunch items. And then we waited...and waited...about 10-15 minutes into our wait, we snagged a busboy (who was running his butt off) and asked for a server. A young man finally came over, introduced himself as Mike and asked if we'd like drinks to start. I told him we were ready all around. We ordered 2 sodas, 3 waters, my husband ordered New England clam chowder and the blacked blue bacon burger, I ordered the 3 cheese onion soup and the pear salad, and my mom ordered the Chicken Pot Pie. He turned and walked away.... My mom and I left the table to find the restrooms and when we came back, our drinks were on the table. My husband was wiping a big spill of water away from in front of him. I asked what happened and he said the waiter practically threw the drinks on the table. Another table of 3 men sat next to us. Their order was promptly taken and they received their lunch specials within 10-15 minutes of ordering. About 15 minutes after that, our soups arrived - my onion soup was really tasty, not very salty (which onion soups can be), and just the perfect amount of cheesy goodness. My husband said his NE clam chowder was 'ok' - a little watery. the busboy took our empty bowls away (the guys next to us were almost finished with their lunches, as was the couple that was seated a few minutes after them on the other side of us). And then we waited....and waited...and waited. About a half hour after our soups were removed, my mom got the attention of another server to ask where our lunches were. He said he'd check. Our waiter came over about 5 minutes later to say our food was on the way. About 10 minutes later, still nothing. We barely saw our waiter, and of course now, I couldn't find the host/manager who sat us. What the hell!!! The sun was setting, 2 tables who sat after us were finished and gone, we've been here almost 2 hours, there's a line forming of people waiting for tables, and nobody cares that we're hungry and ready to leave!!! Finally our meals come out (after about 2.5 hours total time of sitting there). My salad was OK - it's a salad - something tasted "off", but thankfully, I didn't get sick (which I did on Friday night from another meal someplace else) - there were mixed greens, bleu cheese crumbles, cranberries, walnuts, unripe pears (that were hard and not sweet), onion and a truffle honey vinaigrette. My husband said his Blackened Blue Bacon burger was tasty - it was cooked medium as he wanted, and piled high with blue cheese and bacon. My mom's chicken pot pie looked great, but as expected, it was cold. there was a huge puffed pastry on top of the plate of chicken and veggies. The chicken/veggies underneath were cooling off, but since she was starving, she ate it all. Before we were finished with our meals, we grabbed the waiter to make sure we'd get our check so we could finally get out of there! the bill came to $60 and unfortunately/although the food was decent, the service was not and we only left 10% (which my mom and husband argued that that was too much) - my mom and I both grew up as servers, my grandparents owned a restaurant back in the day, and I don't care how bad your day is or where you'd rather be, if you're in the restaurant/bar industry, you put a smile on your face and you give the best service possible!!! don't make your customers hunt you down, looking for your food....make yourself accessible and accommodating. 3 hours later we were finally out of there...I doubt if we're ever back in Cold Springs we'd go back to the 'Depot'...I should have gone with my instincts and found the other place...maybe next time. Compliments to the chefs, though... And beware the high speed Amtrak train that will pass through a few times (well, 3-4 times while we were there ....maybe every hour on the hour??). read more