After 7 months, our pool is not finished and is of sub par quality. Only 1 jet of 8 in spa works,…read morestone around spa broken, no equipment to clean, and plaster is a WRECK. See pic (this is supposed to be Stonescapes Midnight Blue but is extremely splotch throughout pool. Jim Demeo walked off job and said he is going to put a lien on house although only a small amount is owed for FINISHED work. He refused to show me what the plaster warranty is unless I paid, even though he is not finished. Just walked off the job.

Jim seems to be the only one on his crew that can do things halfway right. The contractors DeMeo…read moreuses are horrible, from leaving trash everywhere to pieces of metal in the street and allowing mud to flow down the street and not even attempting to clean in up. His crew even tried to drain the neighbor's pool into our backyard and when we stopped them, they moved the hose and tried to dump it into the next neighbor over's yard. It took Jim coming out to finally get the hose in the street. DeMeo may be low cost but it's because they use the cheapest labor possible and our neighbor is already complaining of broken pumps and leaks.

Chris was a pleasure to work with. We reached out to different vendors so that we could fix our…read morepool. Some quoted us over $6500. We didn't think we could fix the pool. Chris was easy to talk to and he wanted to meet our particular need. He wasn't trying to get the most money out of the transaction, but looking to help us with his expertise. We ended up only using Chris to fix our equipment, which he did for much less than the quoted $6500. We still need to get a little more work done with the pool. Chris has already ensured he will come out to help make the process of working the pool easier, so I will update the review at that time, but for now, Chris and Brothers Pools have been a pleasure to work and I would recommend him to anyone in the Killeen and Austin area.

Recently bought a home in Temple Texas and to my dismay it came with a pool! The pool was old and…read moreI knew that it would need to be re-plastered at a minimum but less than a year later, yeah, I was upset. Anyhow, the wife and I did what all people do and got multiple quotes and estimates for work that needed to be done. I'm not here to mention any other company but Brother's Pools! Chris was amazing, of all the companies we had contacted he was the only one to show up within 48 hours (at the house), took his time looking at the condition of the pool (inside the pool and pool house), spent over an hour explaining what needed to be done (minimum... and to the wife) and what should be done. The next day he submitted a quote/contract to my wife and I which broke down every expense, while still being completely reasonable. I say this because we had a few contractor come over, they spent less than 10 minutes on site and gave us a verbal quote. They didn't get in the pool, look at the filtration system, nope, just said it was the busy season and told us it would not be done until the end of July or beginning of August. That said, my wife still wanted more quotes! Chris was patient and didn't bother us, in fact, when I called him I was a little embarrassed that it took us a month to get back to him. Need less to say, Chris was gracious, asked what else we wanted done and made yet another trip out to the house! We signed a plain English contract that stated specifically the work to be performed. Three days after the contract was signed, Chris had a crew chipping out the plaster, then two days after that, had a guy replace all the plumbing, minor electrical, and the Mastic. Another couple of days passed when Chris called and asked politely if he could have his crew out to the house in the morning to begin plastering. At this point my wife was blown away because he was doing exactly what he said he would/could do, faster and more efficient than anyone else we received a quote from! After the plaster was completed, Chris came out to inspect, just as he had done for each phase of the operation. He personally, acid washed the pool and went through the filling process. Wait, there's more, he brought and applied all start up chemicals when the pool was full, brought new pool equipment (brush, net, pole..etc), and walked us through the filtration system again. There were no hidden fees, the dollar amount on the contract was exactly what we paid! The only additional expense I had was the Step Tile my wife purchased, which Chris installed for free while the guys were plastering. I've probably rambled on long enough about this company, but I cannot pay them enough compliments; these people are professional, courteous, efficient, knowledgeable and they truly streamline the process! For this reason I give Chris at Brothers Pools my highest recommendation without any reservations. Thanks for reading, if you are in the market for any kind of pool service, give these guys a call, you can thank me later for it! -Alex and Tiffany Temple, Texas

Pool Chem Plus (PCP) has been amazing! I've had a couple issues and have called Pool Chem Plus and…read morethey've picked up on the first ring, listened to all my issues and offered to have a tech (Joe's been my tech) on site in the same week. Joe's been communicative, customer sat focused and has resolved all our issues so far. Another thing I like about the Pool Chem Plus (PCP) team is their prices are reasonable and ask the right questions to get to the root of my pool issues. In closing, PCP and Joe have been wonderful. They're very customer focused and doing solid, stand up work - I have no issue recommending them to anyone looking for a reputable company. - KH

I've been with pool chem for over 3 years now. We now have a new weekly cleaner who is absolutely…read moreamazing. Not only does he go above and beyond he is extremely friendly and polite. If we are home he always talks to us and explains everything. Great job!!

I called the owner, Kevin when I was having problems with my pool pump back in the summer of 2018…read more He was very knowledgeable and basically figured out what was wrong on the phone from just my explanation of what was happening. He showed up promptly when scheduled with the parts to fix my issue. He was very professional and his rates were very reasonable. Kevin now has my business and takes care of all of my pools maintenance needs. He is one of the few people in the business with great service, high level of integrity, and pride in what he does. I highly recommend anyone with pool needs to give Kevin a call.

Kevin walked us through pool school on our newly built pool and spa patiently and professionally…read more Responds quickly and keeps in contact with you if he is running late. Definitely a true professional.

Had a great experience with this company. Josh was very informative, took time to explain certain…read moremaintenance items, and helped pinpoint the exact issue with my pool within his first 15 minutes on being onsite. Would definitely use them in the future.

Couldn't be happier with Josh! A consummate professional and great guy. He has tackled our initial…read morepool challenges and maintains our pool flawlessly. I highly recommend him.

We hired Kenzie Custom Pools late last year to completely tear out and rebuild our pool after…read morediscovering ASR issues from a previous builder. What started as a very stressful situation turned into something we're incredibly grateful for. From day one, Kenzie Custom Pools was transparent, knowledgeable, and focused on doing things the right way. They took the time to explain what went wrong with the original pool and how they would rebuild it properly. Despite requiring full demolition and new construction, the process was handled professionally from start to finish. Communication was consistent, timelines were well managed, and their responsiveness made a difficult situation much easier. The end result is a beautiful pool that exceeded our expectations--but more importantly, we now have real peace of mind knowing it was built correctly. If you're looking for a builder who prioritizes quality and integrity, I highly recommend Kenzie Custom Pools.

Erick is a highly qualified person who has a simple approach to the customer in need of help…read more Honesty, understanding the circumstances and a willingness to share options to solve problem. Many of you out there have dealt with the big boys services companies and been either taken advantage of or totally disappointed by their service. Eric offers practical advice and quality service at a reasonable rate. You have nothing to lose by contacting Eric. Interview him, listen and THEN you make the choice. I did and I must say I have never been disappointed by Eric.

Just wanted to give a shout-out to Decker Pool Services. Eric came out and handled my pool filter…read morecleaning (cartridge & DE) for only $75 -- super professional, quick, and honest pricing. He also does full-service pool care for $165/month, which covers weekly cleaning, chemicals, and equipment checks.

We hired Crites to build our backyard oasis and boy did they deliver!! From being able to design…read moreit ourselves with their designer and see it come to pass to the tee was an amazing experience. The team listened to us and responded to any change we wanted to make during the process. They were upfront with any change and how it would impact our budget. That allowed us to determine is the changes were worth it. We have no regrets choosing Crites to make our backyard dream come true. Even years later Donna and team are quick to respond to questions. If you're looking for a family feel when building a pool and outdoor kitchen, with honesty and real talk, Crites Custom Pools is for you. Thanks Donna and Team for making our dreams come true!

Crites Custom Pools added a waterfall to our existing pool and a new pergola at the end of the pool…read more- and we are highly satisfied with the results. They took a while quoting the job, but once the work started it was a continuous process with workers consistently working through till project was done. The Owner showed up almost daily to supervise and make sure details were taken care of.