I've been with pool chem for over 3 years now. We now have a new weekly cleaner who is absolutely amazing. Not only does he go above and beyond he is extremely friendly and polite. If we are home he always talks to us and explains everything. Great job!! read more

The repair technician, Joe, did a great job. He installed a new timer mechanism as I had requested, and he took some extra time and effort to stop 3 water leaks sound my pool pumps and sand filter. One of the tiny leaks almost required Sherlock Holmes to discover and to stop that leak, but Joe did it. My pool water level had been dropping slowly but after these leaks were eliminated it is not dropping. If Joe had not done this extra effort I probably would have gone to the time and expense hiring a leak detection company. Joe was also friendly and polite and took a short time to explain how a connection could get cross threaded to where it was barely noticeable. read more

I called on Wednesday and they came out to fix all my issues next day. Had some pool heater issues and auto fill valve issue. Technician was very knowledgeable and was able to fix everything quickly. I will not hesitate to call again for any future needs. read more

The Pool Chem team has proven to be competent, knowledgeable and responsive. I recently needed a filter cleaning which was scheduled by the store & performed on a timely basis by Corwin. Keep up the good work, Pool Chem Plus!! read more

Let's be clear, a lot of people have broken pipes. Called Pool Chem Plus to insure they had the parts I needed and they said yes, come right down. I get there and some idiot is sitting behind the counter saying they are not selling anything to people. Even after I told him they confirmed they had the parts and I could come right down. This idiot kept saying "no, have a nice day"! I simply drove a few miles away to Ewing Irrigation supplies and they gave me everything I needed for less than Pool Chem Plus. I can only assume these people have their head up in a very dark place. After 10 years of being a customer of theirs, I will NEVER go there and I suggest the same to anyone who is concerned with customer service and honesty in who you deal with. read more

Pool Chem Plus (PCP) has been amazing! I've had a couple issues and have called Pool Chem Plus and they've picked up on the first ring, listened to all my issues and offered to have a tech (Joe's been my tech) on site in the same week. Joe's been communicative, customer sat focused and has resolved all our issues so far. Another thing I like about the Pool Chem Plus (PCP) team is their prices are reasonable and ask the right questions to get to the root of my pool issues. In closing, PCP and Joe have been wonderful. They're very customer focused and doing solid, stand up work - I have no issue recommending them to anyone looking for a reputable company. - KH read more

Always good service. Photos of work done for verification. Very quick to repair our pipes after freeze two years ago. Nell is very knowledgeable with maintaining your pool. read more

We've been with Pool chem for many years and have never been disappointed with their work. From James the pool cleaner to the owners, Russell and Rex, they respond quickly to pool problems, communicate clearly and fix the problems in a timely manner. We highly recommend Pool Chem Plus. Kerry Kelly read more

I can't say enough about their customer service. From the employees in the office that are willing to answer and guide me into taking care of my pool solo. To the service tech and owner coming out and troubleshooting my pump issues. I'm a customer for life and makes it even that much better to keep my money local. I feel like five stars isn't enough. read more

As one of the first people to use these guys when they started their business and a supporter over the years, I am surprised that when I called for a needed repair, I got not the run around but the don't call us....and no we'll call you. How many visits and well into almost two grand of service I've spent and they could care less now that frozen pool pipes have them overflowed with business....they wouldn't even take my name. Remember this when you choose your pool guys. ' read more

Always helps us when we need advice about our pool. Great pool maintenance company also!

This review is a little late but I just recently created a bad review for another company (not poll industry and decide a good review for you guys would be cool and fix my katma, lol. So basically pool chem has come out a few times and has alway been able to fix my pool problem . They are very knowledgeable about Pools and really try to take care of you. I am pretty self reliant with my pool, but occasionally there is just something that I can't handle. Thats when I call pool chem. Thanks for being there team. read more

Great staff! Knowledgeable and willing to help! And customer service is such a rare thing now a days, it truly appreciate.

These guys are the absolute best! I've used them for 6 years since buying my home with a pool and I can't imagine using any other company. I trust these guys to get things fixed quickly and at a reasonable cost. Cannot recommend them enough. read more

I needed a pool company to keep my pool clean , not only is it clean it is sparkling . Very very happy with the cleaning and chemical balance Pool Chem provides , I have NO work to do just swim. read more

Excellent service. My pool heater stopped working; pool chem was able to come out the next day and had it fixed in just a few minutes. I have been using Pool Chem for many years and have always been very satisfied. read more

Pool Chem has an excellent management team and service technicians. When we have issues they are responsive and knowledgable and have been able to fix our problem quickly to get us back up and running. The ice storm of 2021 will go down in the record books. I've never seen a hot tub completely freeze over, and certainly not in Central Texas. Our pool was one of literally hundreds in our community that had busted fittings as the result of the freeze. Pool Chem helped ease our concerns and assured us that they would be addressing our issues as quickly as possible, noting that there were 200 homes needing service. They asked for our patience. These folks are wonderful and I would never consider going elsewhere for pool service. Pool Chem Plus is special and I am happy to be associated. Thank you, Russ and Rex!!! read more

Very good service. Be sure to ask for Ryan! The company has been very professional. I have let them upgrade my pool system and various pool lights. Great group of folks to work with. They are also very fair on pricing compared to other suppliers. read more

If I could give less I would the customer service is horrible and they do not deserve business. I'll down my money elsewhere and would encourage you to do the same. The do not answer the phone the phone greeting is rude snd you cants place an order. You stand around outside like an idiot and the ey don't greet you they ignore their customers. Bad bad business go Down Lilley to Viscount where they have sooo much more product better prices. Great service. Without your customers you out of business. Learn that read more

I've worked with Russell and the team for years now and they have always done me right. Everything from new lights to new pump/motors and the purchase of a new robot cleaner and much more. They always look to combine services and make the most of the service call cost. Additionally, they can consult with you on the phone and lead you to your own solution to save you money. This happened to me recently and I avoided a service call when they told me over the phone how to clear a stuck impeller read more

Russel was very responsive and detailed, they are an authorized Hayward installer and was very knowledgeable with the new OmiLogic equipment. He went above and beyond to help with setting it up and adjusting the pool chem for the newly installed Tcell as well. Good to find an honest pool local quick responsive company to work with. Thank you for your efforts! read more

I've been using Pool Chem for 3 years and absolutely love them. Every tech they send out is nice and great with my 3 dogs. They take care of everything and are a pleasure to work with. read more

What a great company helped me out after waiting for over 6 months to fix my mother board they told me where it could be repaired . Then my pool pump went out I had them install a new pump variable speed . It was installed in days wonderful service will definitely be my go to pool shop from now on ! read more

This is where I go for my all my supplies and for great advice. They are always super helpful and the prices are not bad, highly recommend.

The guys at Pool Chem Plus came out and took perfect care of my Hayward heater issue. These guys are top notch and do a great job. Not only did the tech solve my issue within minutes, but he taught me a few things that I had no clue about my pool.. Great Experts! read more

Russ and Rex and crew have been assisting me for years. The best service I have ever had. Weight off my shoulders having them in my court. From rehabbing or replacing major equipment l, to normal filter clean type maintenance to always having a good inventory of supplies very dependable. read more

This is the 3rd time I've done business with Pool Chem and they did a great job every time. The pool tech was friendly, professional and had excellent technical knowledge. I was also impressed with how fast he triaged my air leak and solved the problem. I highly recommended Pool Chem. I wish them more success in their business - we need more companies like this in Austin. read more

We have been doing business with these guys for two years. They have provided outstanding pool cleaning service and professional maintenance. The guys are friendly, considerate and conscientious. I highly recommend Pool Chem Plus. read more

I stopped in to make an appointment as my Hayward Pool pump was leading. The day before they were to come out I received a phone call. "your pump is no longer made and we won't be able to get parts. You will need a new pump. The bad news is that the motor you have won't work in the new pump" I told them I would fix it myself. Took the pump to Leslies, 620 and 183. They sold me the kit and INSTALLED it for FREE. It works great now. Let's see, spend $69 for a kit or pay $$$$.$$ for a new pump, motor and installation? That was an easy decision read more

good management of algae issues and general maintenance. nice to not worry about constant upkeep

Disappointed. Hours on-line and store door state open Saturday 9-5. I arrived at 4:45 pm on Saturday, August 8 to test water and pick up chemicals for the weekend and doors are locked. Nobody was in the store. And of course they are closed Sunday. If your hours are adjusted for COVID, please post so your customers do not waste their time. read more

Pool Chem Plus takes all worries out of owning a pool. 99% of the time if I need something out of their weekly maintenance, they are there the next day. They also do my filter maintenance semiannually without me having to remember. Great people with great service! read more

These guys are awesome. Fast, super friendly and you can tell they actually care about what they do. Had an issue with my equipment and gave them a call. They had someone out the next day. Was working fine then made one weird sound for a couple minutes and I gave them a call for the second time. They had someone back out first thing in the morning. I really appreciate it that when they tell you they are going to do something, they actually do it. Worth every penny to pay them to service your pool weekly. Thanks for all you guys do, Jesse. read more

We were forced to replace our nearly 10 year old busted Hayward pool & spa heater a few days before Christmas 2020. We shut off water at main during the Iceapocalypse so our house/pool pipes wouldn't freeze. We waited until the temperature was above freezing for 36 hours before turning water back on, SAVED OUR POOL & SPA. Fast forward to April, May, June, the temperature on heater wouldn't go above 90 degrees. No big deal, it's under warranty. Hayward's website led me to Rex & Russell. They helped me over the phone & we had the issue fixed in 10 minutes! Great family owned business who are very nice & very knowledgeable. People must understand that we are in "the Great Depression" (eye roll) & everyone is going through the same thing down here in Austin. Be kind. These guys really do care. They amazed us today. We will use them for all our Hayward service issues if we can't do it ourselves. They ROCK!! read more

I was so pleased with Pool Chem plus I thought I should leave this review. After several years of dealing with Leslie's pools buying chemicals it seemed as though they were always trying to sell me something I did not need. When I found Pool Chem plus I discovered their prices were lower and they were much more knowledgeable about how to take care of the pool then the other company. Since doing business with them I have had to have a pool pump replaced at my house so I called Pool Chem Plus They were able to schedule me in in a very short period of time and make the repairs they are very friendly and the most reasonable that I could fine. About six months ago our other house that also has a swimming pool well the pump went out on it so I called them back up at Pool Chem Plus they came out the next day and installed a new pump on that one along with a few other small parts that were getting damage due to the extreme heat. The best thing I like about them is that they do not try to sell you something you don't need. Happy to see the new Round Rock location. So if you are in need of any pull supplies or repairs you would be smart to call them and give them a try you will be very pleased give them a A Plus for service and prices very friendly employees! read more

OMG, I had the best experience with this company. My husband and I cleaned our pool/filter system on Saturday, and when we were done, the pool pump did not seem to be functioning correctly, so we decided to shut it down and call a professional. This company had the best reviews, so we decided to use them and am so glad we did. Our tech, Joe, got here and chatted with me about the pool and he was so informative and knowledgeable. He quickly finds the issue (leaves clogging up the system). does an excellent job cleaning the pool and leaves. So I decide to go take a gander at the tank to make sure it is pressurizing and operating properly. I freak out because I don't think there is water moving through the system and the pressure is very low, so call the office. (Very new pool owners, BTW). They send Joe back and he told me everything was working fine. He took about 15 minutes to explain how the system works and gave me piece of mind that expensive equipment was not being damaged. No extra charge. This company has my business for sure! Thanks again, Joe and Pool Chem :) read more

Very knowledgeable and helpful! Came out the same day to replace filter pump before the big freeze -- thank you so much!!

We purchased a new home in July. Pool Chem Plus has been servicing the pool and equipment for the previous owners for years. Prior to the home purchase it was discovered that one of the pool lights had water intrusion. It was requested by us "The Buyers" to have the light changed out if necessary. Pool Chem did not change out the light. They changed the gaskets / seals around both lights instead because no damage was visible on the light case. Fast forward 2 & 1/2 months and water was discovered in both lights. Pool Chem was notified and a request was made for a service tech to attend and fix the leaky lights. I was ensured that a tech would be at my residence first thing Friday morning. Instead a tech finally showed up after 1:00 in the afternoon. Prior to the techs arrival my wife contacted the Pool Chem office to check the status of the tech whom was supposed to be at our residence. She was notified that the tech was busy cleaning pools and would be here when he got here. "Strike One" During that conversation the supervisor at the Pool Chem location in Georgetown Tx notified my wife that since the previous light service was performed for the previous owners that the warranty work didn't convey to us. "Strike Two" Hello they didn't take the pool with them when they moved! The service was done at OUR request before purchasing the home. I wasn't asking for free pool service for life. I merely wanted Pool Chem to stand behind their workmanship for services performed less than 3 months prior. My wife was also notified that ANY work performed on the lights in question other than cleaning the gaskets would be directly at our expense "Strike Three" Don't be a jerk to your clientele. Had the personnel my wife spoke to been more kind this review would've gone in a totally different direction. This is Texas people. Do you think you're the only pool serving/cleaning show in town? I would have loved to continue using Pool Chem but due to a disastrous and unrecoverable first impression I'll be spending my money elsewhere. It's well worth noting that the service tech that showed up to inspect the lights was extremely courteous and nice. I don't want this review to reflect negatively on him in any way. I'm definitely NOT sorry for the 1 star review. My only regret is that I cannot rate Pool Chem at ZERO or even NEGATIVE stars. read more