Quality of service has been continually dropping while the prices have been continually rising. I finally quit going here for full details. Too expensive and just not doing a good job at all. I did continue to go for the fast pass where you just pay and ride thru the tunnel in your car. Until a few days ago. Believe it or not, it's possible to gaslight a complete stranger inside the wash tunnel of a carwash. Here's what happened: the attendant at the entrance put a car in, in front of me. He then directs me in, about 15 feet behind the other car. Inside the tunnel, about 1/3 of the way in, when the suds cleared from the windshield a bit, I saw the brake light on the car in front of me. Okay, whatever, we're on a conveyor belt, no problem, right? Wrong. The car them started inching closer and closer! Until it was about 4-5 feet away! I didn't quite understand how this was possible but I started blowing my horn! I considered backing up, but decided that was risking hitting someone behind me. Next, the car in front, moved up, to about 10-12 feet away. I was relieved and wondered what happened? Accidentally put it in reverse? THEN, as the car was being blown off right before the tunnel exit, they BACKED UP AGAIN! I laid on my horn! The car abruptly stopped about 5 feet in front of me, then we both rolled off the conveyor belt at the same speed. This was a little nerve wracking! I wondered what happened. The driver of the car pulled to the left, got out and approached me walking fast waving his arms. I figured he was going to apologize and/or give an explanation. I rolled down my window and he shouted, "YOU'RE FOLLOWING TOO CLOSE!" I replied, "Me! I was just sitting there!" I was getting angry now and about to get into it, asking why the hell he was driving back and forth inside the tunnel! But he just kept walking and went back into the tunnel and disappeared. I went to the manager and he confirmed, showing me the part of the video that was clear, at the blowers, where the driver backed up - the driver was a car wash attendant - and said I was correct. When we went to talk to the attendant he acted like I was nuts, put on a syrup tone and said, "I'm sorry you're so miserable in your life that you have to yell at workers like this." He then turned his back and walked out the door. The manager didn't say a thing to him but just gave me a "what can I do?" look, shaking his head. This was classic gaslighting. He intentionally backed up his car closer to me where no one else could see and then, where lots of people could see, at the tunnel exit, accused me of following too close. Once I honked my horn he knew had one on the hook. I believe this person may be a sociopath. He was approximately 40 years old. He showed no remorse and couldn't conceal his self-satisfaction that he got a rise out of a customer he was screwing with. And the manager did nothing. Which is why I won't ever return to a Cobblestone. The fact that he just did nothing tells me this problem is more than just one employee and one event. Cobblestone is getting desperate for workers and seems to be willing to not only hire anyone, but to tolerate horrible behavior and job performance. I will never go to a Cobblestone again for any service. I recommend everyone else avoid this place as well. They have created an environment that rewards and thus attracts sociopaths. You don't want a sociopath inside your car messing around like this to entertain himself. Steer clear of Cobblestone Auto Spa. Just drive on past. read more

usually a mediocre experience at best. Today a new low, and the end of the line for using cobblestone. [[HIGHLIGHT]]This starts with the individual who takes your order. Tall male individual. Soul patch. Endlessly trying to upsell other services. Even though it was specifically stated. Car wash only.[[ENDHIGHLIGHT]] The Main issue today. Dropped the car off, paid. Went to the customer area to wait. Saw the cars that were in front of me come and go. [[HIGHLIGHT]]After an hour went back to see what the holdup was. gomer proceeds to tell me the car ended up locked. And they couldn't get in it. Inquired as to why they didn't come to the customer area and get and get me. His response. We called. That would be my wife's number. She received no calls (complete lie). Still wouldn't answer why he didn't just come to the customer area. No real response. Just wanted to stand there and argue with me[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]This individual should not be the first person you see. everytime I come to this business he is rude, ignorant and doesn't listen. Needs to be moved off of the front line or suspended or better yet fired. Not a good look for your business.[[ENDHIGHLIGHT]] read more

I did email to the address for reviews..10 days ago...no one ever replied. I do not intend to again go there for any service. Prices are inflated and my latest visit, the first man quoted $55 the mgr. and the one taking the order said $80...I was not happy...the first man was under the truck and after I said okay he said "drop it" meaning remove the old oil and filter. If the first man had said "$55 but for hi mileage version of syn-blend 5/30w is $80" I would have left...Same for the $14 extra to get the version of the FREE car wash which included a spray wax...I did not get a $102 value...I am still not happy about it. Now way was the hi-mileage version worth an extra $6 per quart of oil.. the fact they in 10 days still have not replied to the email says it all.. Being nice doesn't change the math or the fact my $14 extra for the better wash and spray wax meant I had to pull back thru and myself re-vacuum the driver side and center floor...my floor is rubber from the factory new...A small p/u they got same price little truck and still couldn't manage to vacuum all spots....Next oil change I will as I used to, go buy the oil and filter I like best--good ones, and have my mechanic do it...Although his labor is a little higher, my price on parts means the $102 I spent at Cobblestone would have gotten me VERY PREMIUM oil and filter not (bulk)...Further, my receipt says "hi mileage package" I still think that means just the oil is the hi mile version not the filter.. I won't know just hope it runs well the next 4,000+ miles. I don't agree with miles based oil changes anyway...I watch for junk on the dipstick...I notice great oil and great filters I get more miles between changes. It's a older truck in excellent condition I've had a long time so I have tired a variety of oils and filter brands I only went to Cobblestone due to the radio ad that day for a free wash...my wash and iffy vacuum job was not worth $14 extra nor was my hi mileage version of syn-blend 5/30 worth $25 extra for 4.5 quarts. won't be returning to Cobblestone. All the nice people do not make the issues I have with $ and vacuum job not matter..they $do so does my time. read more

Mike is always friendly and helps with whatever we need for our rentals! The membership is a great idea with how often we go. Thanks Mike!

Paid for a platinum wash. They tell me they are finished it was never vacuumed, they didn't whole down the dash or the windows inside, the bottom of the truck was still dirty and wet (they couldn't be bothered to bend over to dry it). No air freshener 10/10 would NOT RECOMMEND you get the same wash going through a drive through self service read more

I have not liked going to cobblestone because there was a greeter that was SO. OBNOXIOUS! And I would get him at my car every time I came. This time, I got a new guy named Matt. HE WAS AWESOME!!!!! He was nice and efficient but not overbearing. I am completely ok keeping my membership here now because of him. In regards to a clean car, cobblestone does a great job. They're very thorough and always respond if you ask them to do extra. read more

just got a membership this morning. had to run my truck through 2 times. full service was horrible. the older man and guy with beard taking care or drying and detail did horribly. and [[HIGHLIGHT]]they thought I only spoke English talking crap and name calling in Spanish among themselves is sickening.[[ENDHIGHLIGHT]] great first impression read more

Never bringing my truck back here again. I paid for a wash and I paid for extra $20 for mud removal and my truck was filthy! They asked to redo it but it's dinner time I don't have another 20min to wait. I asked for a refund of the mud removal. The cashier today was a completely rude yelling back at me because she messed up. She was suppose to refund just the removal but refunded the entire thing and then wanted to run my card again for the wash. I told her I wasn't going g to let them run my card again! When I refused she called her manager over and told him I wouldn't pay for the wash. She messed up and yelling at me for it. Thankfully he just told me to go. I won't be back here! One they don't know how to clean a car and two they don't know how to treat customers. Thanks I was trying to do something nice for my husband...now I have to go get it cleaned! read more

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Man, these guys are objectively terrible! I came into this location for the first time today to get my 2021 F150 cleaned up. The greeter was very nice and sold me on a carpet shampoo service in addition to their diamond wash or whatever. The carpet shampoo service plus the wash Was $166. I thought this is a little expensive, but why not I have some time to kill. So I go next-door and have lunch for an hour or so and come back and notice my truck is sitting near the detail bay with the drivers door open so I have a seat on the concrete in the customer waiting area and relax. After about another hour, I didn't see anyone working on my car, so I got concerned And I pulled someone aside. So keep in mind it's been two hours now. Come to find out no one there has any idea who's doing what on the car so they tell me my car is ready to go. I say great and go to get in it and notice that the carpets haven't even been vacuumed let alone shampooed and this is what I paid a bunch of money for so I call someone over to talk to get it sorted. Again - no one has any idea who did what. The lack of coordination was appalling. Bottom line: They didn't execute the service that they were contracted to execute and the services they did were done shoddily. There's no attention to detail whatsoever, and I'm going to have to clean the car myself just to get it to a reasonable degree of cleanliness. But the worst thing is they sprayed a heavy coating of silicon all over my step surfaces and my floor mats so anytime I put my foot on any of my pedals it wants to slip right off like it's greased and I couldn't even safely get in the truck to begin with. I told them they should never silicon peoples step rails, but they seem to think that's perfectly acceptable over there! So no I don't suggest you ever take your vehicle to this location. They don't seem to have any idea what they're doing and you'll probably have to do more work yourself just to undo what they did. They did refund me so I'm only out 2 hours of my time plus whatever it will take for me to get the silicon out of my truck. read more

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I visited the Cobblestone on Val Vista and Baseline yesterday afternoon around 1:30Pm for an oil change that I had a $29.99 coupon for. Jacob was the attendant who assisted me. He did everything to "upsell" as protocol. Fuel injector, oil cleaner, coolant flush, etc. He took out my engine air filter to show me that it looked good. Told me he would top off my fluids for coolant and windshield washer fluid. I didn't need much windshield fluid as I had just filled it maybe a week prior. After telling me everything that he suggested, he sent me in to pay with the coupon and stated he would come in and get me when finished. When I went in to pay, they couldn't scan the coupon and somehow came up with a number of $12 to discount instead of the $20. Fine, no big deal. My total was around $70 instead of $29.99 but i did include the oil cleaner. Jacob came and got me shortly after and told me everything was good to go. I got in the car and rode through the car wash and went home. When i got home, i noticed, what appeared to be water dripping from the front of the car under the bumper. I assumed it was water from the car wash and went inside. About and hour and a half later, I went back outside to leave and saw that it was still dripping. So I touched the liquid to see if it was oil, which it was not so again I assumed it was water from the car wash. When I pulled out, my car immediately said "low washer fluid". How could that be possible when they just filled it not 2 hours prior? So I called Cobblestone and let them know that something was going on and they asked me to come it. When I arrived, the "manager in training" immediately came over to my car and told me they couldn't have done anything wrong but he would check to see what was going on. Upon checking, he discovered that there was a lette "L" written on my fluid cap, which according to him stands for "leak", and they wrote it on there because I had a leak in my washer fluid tank. I advised him that the Letter wasn't there before, considering i fill my fluid at home and I didn't write it on there. He then offered to "fill it again". once he started filling it, the other mechanic under my car was blown away with how much it was leaking and how fast. I let them know again, that it didn't have a leak before i got there but suddenly had a pretty fast leak after services were performed. I was told that "it happens all the time. the heat can make it rupture but they couldn't have done it. and it is peculiar that mine ruptured seeing as this is a fairly new car". I was then told by the manager that he spoke to the actual manager and told me to call my dealership to see if they will fix it for free because a lot of times they do that. Still not taking any responsibility. I reiterated that there hadn't been a leak in 4 years and then 5 minutes after parking at home after a service at your establishment, i have a terrible leak. They didn't care. Offered a free car wash and to top me off again. Pointless. I don't appreciate being gaslit to think that maybe it is a coincidence that it broke at the same time. I take great care in my vehicle and have never had an issue until i left your establishment. This is so incredibly unacceptable. I need someone to call me and figure out a better solution than a free car wash. read more

Cobblestone Auto Spa - Car Wash Near Me - Gilbert, Arizona

I have been going here for years. Advisory staff as you check in gives you options to get what you need done. I pay the monthly fee for unlimited car wash a month. I probably go 3 times a month on average. Highly recommended. read more

Twice I've gone now and each time I have asked for a full service basic wash. Each time I got to the register and found that when she rings it up, it is a supreme wash. I am very non confrontational so I just pay and be on my way but TWICE this has happened to me. They have selected a pricier wash that I DID NOT ASK FOR. Very unfortunate situation and I will not be going back so they can do it again. Women be warned I do not think they think highly of us. read more

So slow and so rude!! The only nice attendant here is the one selling you your wash! Paid for the max for $39 and the car sat waiting for 20 min before anyone even stated drying it. When I got in it it wasn't even clean!! I've said this before I'M NEVER COMING BACK HERE. A big waste of money read more

I have been going to this location for a few months now and have been very pleased with the results each time. Today, I went into change my membership to a family membership and Scott was extremely helpful in handling that transition. I just wish they would put a location in Northeast Mesa, closer to my job read more

We wanted to sign up for unlimited washes membership so we pulled up to the booth and told the male employee we wanted to sign up. He replied "ok" then proceeded to walk away, leaving us sitting there for an extended period of time. So we left. I guess this place does not want any new paying customers. Disappointing experience. read more

We wanted a complete car wash-in and out - for our van. Place was very busy, but greeter took his time explaining the various combinations of service. No pressure to buy up or get long term wash or yearly subscriptions. Outside wash completed quickly including full hand dry. At least two workers did the inside, one was very short and another came over to help with sun roof, another helped with inside glass. Very nice team effort. Windows were sparkling inside and out, as was dash, doors and back end . Excellent job, other than dings and dents acquired over 14 years van looked showroom new. Excellent value, it would take me all day to do it This is after driving 2,000 plus miles. read more

The attendant at check-in told me about all the options for various levels of service and gave me a discount on the medium detail service for the outside and interior of the car, I was very happy with the service; so nice to see out of my windows again. The waiting room is super nice as well, with snacks available, comfortable cushioned chairs, beverages available for purchase, free popcorn, restrooms clean, a view of the cars going through the wash, overall a pleasant experience, staff at the counter was friendly and professional, I'll be back! Oh, and to top it off, an oil change is available at the same time. read more

I have frequented this location since it first opened. I have an unlimited pass, this means I can wash my car every day if I like (I think if you go more than once a day there is a small charge). On This particular day I had the pleasure of being serviced in the drive thru by Berata (I hope I spelled his name correctly), He was so nice and it was the small things he did that made his customer service skills stand out. He made sure there was ctomfortable space between the cars, (this is important because when you exit the wash, cars already present can be backing out and the distance can be tight if you need to stop), he sprayed just well enough, and he was smiling and looking at the customer at he did this. I was very appreciative of his excellent customer service and just wanted to say "Thank You". I also let the Manager know what a good job he did and what a good employee he has. read more

Customer service is horrible. They ignore you and just plain suck! Spent nearly 400 dollars on a wax job and did not do a great job.

Paid for $40 for a car wash as I'm leaving I noticed they didn't even vacuum the back. Absolutely terrible. I could have done the self service for a quarter of the price and done a better job. read more

Cobblestone Auto Spa - Car Wash Near Me - Gilbert, Arizona

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The car wash employees are nice & the locations are convenient but trying to manage a plan is not easy. If you leave your plan alone & do not switch cars or add you'll probably be fine. I have tried for over a month to add a car to existing plan with no luck. You have to do it through their contact us system & wait for a call. I was also informed my current family price would not be honored on my other cars if I added a new car. We no longer have our oil changed here or do anything else we just have basic car washes. Last oil change they killed our battery & we had to have AAA come help & the one prior we were charged for someone else's oil change & ours on accident but took awhile to correct. read more

Update - Went back to the carwash and got the same wash which was comped so giving two extra stars for customer service. They don't wipe down the interior because only the parts that needs conditioning gets cleaned apparently so this excludes your wood panels and cup holders. At least my car came out like it went through a car wash and towel dried this time. $49 for inside outside which they called the diamond touch is still not worth it. I will only use this place for express wash. 12/24/2020 - Terrible job. We decided to try this place since they had decent reviews on google. Got the diamond package which was supposed to be clean inside and out for $49. We were told this would take 45 minutes. The car was out in 10 mins and it literally looked like what it did when it went in except shinnier on the inside since they put conditioner on top of dirt. Glad we didn't get the buy 4 get 2 free deal they were offering for Christmas. I am not sure if we just got unlucky or this is really how this car wash runs but what a rip off. read more

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The price to have just my seats cleaned was astonishing. $110 for less than forty minutes. The price since I was last at this location has gone up significantly. Now I will say the seats looked beautiful afterwards. I have before photos but did not get after and my seats have covers on them now. I did not like the mess left behind on my car and my water cup. I wasn't able to finish drinking out of it. read more

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I went to get my car washed and paid 30 bucks for it. Very disappointed with the service. Looks like no one cares about customer service anymore and cobblestone is in business just to rip off customers. read more

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Full service synthetic oil change (car wash & vacuum included) was completed in less than an hour and customer service was exceptional! I will certainly become a repeat customer! read more

Don't pay for the full service, you'll just have to finish the job yourself anyway. They spend maybe two minutes on the interior. Not worth it. read more

This place sucks ass big time. I had my seats shampoo today and a car wash.... Seats look half way decent and It looks like they totally forgot about the wash. My car was full of trash and it shows that was never vacuumed. DO NOT BRING YOUR CAR HERE. The only reason why I gave them a star is because I can't leave a review with a zero star. read more

This location always does a good job whenever I get a full service wash and Scott is always attentive and in a good mood at cashier station.

I did fire star because the people the person are working really good. They did good job in my car.

I got good greeting and customer service from Matt was great super nice guy , but he sells me on this upgrade version of wiping down the inside of the car. $80 and still dirt all inside some the doors , dirt on the floor Matts up front , and windows messy. Overall disappointed and mad just spent $90 with tip so deserve my money back read more

The employees that greet you at this location are engaging and receptive to you saying no thank you to the membership. The quality of the wash is terrible. The car comes off the line and immediately goes to bake the water spots into the finish. For $37 you would expect the car to be clean. Didn't happen. Simple things like wiping the inside windshield, wiping the dash, looking for large dirt marks on the exterior don't happen. They do not lack in people walking around in Polos eating and doing absolutely nothing while the employees on the line try to keep up. I feel for them. Oh and the guy in the Quality Polo clearly was on break because there was no quality. I gave them a second try after another less than quality experience. Message received... read more

I went there and asked for my truck to be washed and detailed. The first thing they did was try to charge me 735$!!! Almost a grand for a car wash. they had an entire speech about a 150$ service that was needed for my truck and the only way to tell if the truck needed it was" to close my eyes and feel the outside of it feel the roughness and then he would spray a solution and to feel it now" it felt EXACTLY the same. The guy said well the other guys are going to do a better job.. I, being a pregnant girl knew they were ripping me off and low and behold advising I'd give my husband a call they dropped that $150 and offered it for "free" they took me through the truck to ask what I wanted cleaned specifically though they would clean everything regardless because I was paying $585. the parts that I pointed out did not get fully cleaned and the parts that they pointed out to me and said they would make sure were cleaned like the arm rest between the seats were also not done at all. There's now a chip in my leather arm rest. I dropped my truck off there at 330 and had to go there myself to see of it was done by 730 because no one called me to tell me it was ready I don't know how long my truck sat there.. I had my car washed and detailed last year, and it cost 120, and now, just a year later, they are charging 735 for a truck. Super scummy. Watch out if you are a woman! They will try to overcharge you. I'm very sad to be writing this. I was trying to convince my husband to go back to this place instead of going to a mobile facility, but I was wrong they would have done better and charged less. read more

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Awful customer service. Eager to upsell and promise additional washes in the future. They do not stick to their word and take ZERO RESPONSIBILITY for the washes they do. When showing them the swirls in my truck they refused to say it was from them. Then I catch attitude from the cashier. This is after speaking with the GM. To HELL WITH YOU GUYS! I paid $404 bucks in December for a detail and then another 71 bucks last Monday then tipped another $20... it's like I didn't pay a thing. Never again with you people. read more

Decided to treat myself and go for the full service. No prices are posted. It was a constant upsell. Car wash was OK. Going forward, I will just return to the self service. It was just too I hard to justify the $26 price for the basic. read more

Definitely recommend this location. Great service today. Quick fast efficient. Friendly and helpful staff. This is definitely a better location Tran several others I've visited. 5/5. read more

Just brought my truck here for the first time as I moved right up the street. Place is always packed so I figured I would give it a try. I purchased their most expensive wash for $39.00. This is how my truck was given back to me after I tipped them. Pretty disappointed and will not return to cobblestone again. I can't find a single decent car wash here in Arizona. Unreal. read more

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They have totally gone down and not the same at all from when they started. Their car wash damaged one of my $4,000 black BMW M4 Competion rims and scratched off the paint and scraped the rim significantly and after being a customer for several years... they refused to fix the damage and I just bought my new 2024 BMW M4 Competion and took it there a few days after.. and they said it wasn't their fault at all and I must of did it... yeah right and basically called me a lier and f- off! So I have a very vood attorney and I'm going to sue them to the bone for this disrespect, rudness, non accountability, insulting and awful treatment! I willnnever go to a Cobblestone again and I advise you to never go either! Poor service and increased charges and they've gone down hill significantly.. but I'm going to teach them a big lesson for how they treated me like trash and totally ruined my high performance $4,000 black rim on a $150k BMW! Absolutely sick to my stomach over it and there's nothing they can say to me for they made zero effort and treated me like garbage! That's what you can expect from them or worse! read more

If I could give zero stars I would. DO NOT go here. I paid for the 40 dollar wash & detail. I also tipped an extra 10 (my mistake for being nice & tipping before I really saw my car). The fact that they advertise it as detailing is a JOKE. My windows were still filthy, my dash inside looked like no one had even attempted to wipe it down. You would've thought, I never even got it washed. My grill was still dirty, absolutely trash. I had left and then decided you know what that was half A hundred dollars. So I went back talked to the assistant manager Brian (I think, he didn't even introduce himself). He didn't even apologize, he blankly stared at me and said well I will give it a quick wipe down inside I guess. He again half ass wiped it down and then said here ya go. So I reiterated, you see my point right and finally he said well yeah I apologize and then offered nothing else to reconcile. So then my wife and I had to drive to the 8 dollar car wash down the street and redo it and took our time to actually wipe it down like they should've done. Again the wash 0/10, "detail" 0/10, and management 0/10. read more

This location on Val Vista in Gilbert is Horrible. Bad customer service. Not enough staff. Wait forever for full service wash. Lazy and almost always have to have them re-do something in finishing bay. Go to the one on Alma School Rd. 100% better Job. Friendly and actually care. read more

Shannon and Kevin superb customer service. Very attentive and informative. Supervisor Eric is ALWAYS approachable, and always has time to listen. Because of the staff and service I will keep coming back. read more