I've had a membership for a while now and recently had an issue with my account and the staff at this location was very helpful! I can't remember the name of the 2 dudes, but the GM, Patricia was great. There are issues with the vacuums, and them not being properly fixed or maintained at times but today's review is about the great service I received. Thank you Patricia and team! read more

Car wash is fine, as others have mentioned it's a good price and your car will be clean. Staff is nice, very friendly. The aggravating issue as others have mentioned is not all of the vacuums work correctly. Why not place a sign or block the stall with the faulty vacuums?? Several people along with myself pulled into a stall with faulty vacuums. And it's hot AF outside so yes it's irritating. Probably won't return here. read more

This location has gone downhill over the past year. Really hard to find vacuums with suction. Now there are some stalls with vacuums removed altogether. No signs or explanations just no vacuums. The past 2 times I've been there nobody manning the actual wash, had to sit and wait while the person doing that job decided to show up. When I went today there were plenty of towels but there's been times when buckets are empty. It's close and convenient but they could definitely do better. read more

Super Star Car Wash - Power Rd & Pecos Rd - Poor and non existent vacuums - Car Wash Near Me - Gilbert, Arizona

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Good "express" car wash. The tunnel does a good job cleaning the car, and the vacuum / dry stations are well facilitized so you can vacuum out your interior and prevent exterior water spotting. The guys who guide you at the entrance are mostly good, but some will motion you forward without first looking at your tire alignment with the guides. Weird. read more

I cancelled my membership over 6 months ago after a few bad experiences . You can't call the office, part of the stellar customer service is email only. After 4 consecutive months I finally got my membership cancelled . I had just had AMEX open a fraud case. Fast forward 3 months they started charging me again! Total rip off. Zero customer service! Poor guys at the actual location have no authority to do anything about anything!! Steer clear of this rip off, at the very least don't get sucked in to a subscription you can NEVER get out of!! read more

I raised the rating i gave you because you fixed the problem. I would urge you to be cognizant of what your sales reps stationed at the entry are promising people because that caused this whole issue. Thank you for addressing the issue and resolving it. read more

Used to be excellent. Lately no. Now I would like to cancel my subscription. They dont honor my request. Stopped by today and the kid in the paid subscription line was attempting for 16 minutes to sign up a new person. When I told him that it may be better to have the new customer signing up, to go thru the other lines. He laughed and said no, because he works on commission. Please star. help me cancel this subscription. I do not want to patronize this place but until they quit taking my money, I go. Nobody contacted me about canceling at last request. read more

This place stinks! The vacuums Have zero suction.... It has been like this for many many months! Don't waster your time with this location! read more

Car wash itself was fine. It was the boy at the kiosks trying to talk me into a membership that was the problem. I told him no the first time stating I don't live nearby, he said there's 3 locations near me and proceeded to sell. I said I'd need to double check with my partner and we may since we have multiple cars and those would be included. I said I'll be back but maybe next time. I had to say no more than that. I'm a female and a male refusing to take my "no" for an answer, especially after multiple times, really does not sit well with me. I've worked in sales, I understand the tactic but there's a line. When he finally listened to my "no", his tone very quickly changed to irritated "alright". Tapped a few buttons on the screen angrily in silence. And then took my receipt and crumpled it up and walked away. I would have liked to keep the receipt. If I sign up for a membership it won't be here. read more

Super Star Car Wash - Power Rd & Pecos Rd - Proof of Purchase - Car Wash Near Me - Gilbert, Arizona

Trying to get a car wash is the most frustrating process. They are trying to talk you into the membership and when you say no 5 different times and ways they don't take no for an answer and then finally get mad and walk away so now you can't reach the reader. I'll stay away from this establishment from now on. No means no by the way!! read more

We enjoy the amenities like the vacuums that actually work, the windex and rags are nice. However, we will not be going back. When we went today, our car came out covered in a gritty residue and there looks to be superficial scratches down the right side. The car looked dirtier after the car wash compared to it going in. It's a bummer because we liked this car wash but not if it isn't washing our car. read more

First time having my car wash at this location, and Aidan was friendly and helpful. You can tell they know what they are talking about and will answer any questions you have. I'll be sure to come back! read more

If I could give zero stars, I would. I was getting my car washed yesterday evening. Went in and everything was normal as usual, but when I came out my driver side mirror was broken. The manager JJ said it was a pretty cut and dry situation because they have cameras entering the car wash before and after. He did not promise me anything, which I understand. But I get an email today stating the claim was denied and I cant get anyone to call me or email me back now. I have been coming to this car wash for almost 5 years. I AM BLASTING THEM ALL OVER SOCIAL MEDIA AND WILL CONTINUE TO SPREAD THE WORD! read more

Super Star Car Wash - Power Rd & Pecos Rd - Car Wash Near Me - Gilbert, Arizona

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I am getting so sick of pulling up to get a wash and being bombarded by the sales guys pushing to up-sale. Normally I can avoid it by finding an open lane but today was just straight up annoying. I had to pull into the middle lane and dude was blocking so I couldn't get close to the point of sale ensuring I had to speak with him. Instantly he changed the screen so I couldn't just select the simple wash. Then he gave me attitude because I said I didn't need his help. My gosh man... read the situation. Sometimes people just want a wash and not to deal with pushy sales. I get it's your job so maybe Superstar should look into alternative methods instead of harassment. Well, maybe it works because I might just get the fast pass to avoid the BS. read more

They are VERY pushy about upselling you. I went in just to get my car washed and this kid started trying to upsell me and I said no. He kept going. I finally said give me my card back I'm leaving. He sarcastically said as he's walking away "I guess you don't want to save money" then him and his friend were sarcastically saying bye see ya bbbbyyyeeee. There is no way to get in touch with customer service so no wonder they act like that read more

UPDATE: Regarding the reply from this business, I contacted their customer service department on numerous occasions, both via their web link AND their email. They still charged my card for yet another monthly fee. I will now have to dispute that charge with the credit card issuer. They simply do not honor requests to cancel your subscription!! Do not buy a plan from this company! read more

Honestly the ONLY reason I come to this car wash is because my son with special needs loves watching the dryers. I come here at least once a week and it is always filthy. There is garbage everywhere, half the time the vacuums don't work and a lot of the time there are no towels. Usually there are overgrown weeds as well and it just looks like a dump. Many times I see workers standing around and I'm not exactly sure what they are doing but they for sure are not cleaning up. I don't know how this place has 5 star reviews. Either they're lying or they've never really been here. Hi Jose- I'm glad you're taking time to read these. I went to your website and there is nowhere to submit a "service request". Furthermore, why is it my responsibility as a customer to notify you that your car wash station is filthy? I'm already paying to have my car washed. If you want to add me on as a paid employee I can give you all sorts of ideas on how to make this place better. Until then, your own employees should be doing their job. read more

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Super friendly staff, verify helpful with setting up my monthly subscription for both vehicles!

I got a super protect single was and it was fabulous, made my car look very clean and shiny with all the wax and ceramic coating, vacuums are strong and the towel bins were kept full, definitely recommend and will for sure be getting the membership soon. read more

Came through a on a random day. My wash left my truck super clean & shiny, plenty of fresh towels , parking lot was spotless! All the staff was super friendly & helpful. Thanks JJ & Dante ! read more

The worst air pressure. If your interior is dirty kiss detailing it goodbye. The only thing that works at this car wash is cleaning the exterior. The price should be cut in half for what you get. Just buy a shop vac and do it yourself it'll work way better. On my way to canceling my membership. read more

Everyone I have ever talked to there is always a great help! Bear was great helping me get going on getting my car all cleaned up!

I love Superstar! From the amenities, to the great wash and customer service, Superstar know hows to put a smile on my face and a shine on my car. Special thanks for the power & pecos location for keeping me up and welcome! read more

I was here on 1/4 and had a horrible experience. I don't usually post negative things online but would rather contact customer service. Their customer service request requires an account number, which I don't have. I then came to Yelp and saw an email that was posted as a response to negative comments. I emailed them that day and got a response that all requests will be responded to within 3 business days. Still nothing. I checked my junk mail, too, but there's nothing. So here I am. When I went that day, the employee tried to talk me into one of their membership plans (this is normal. I know). I repeatedly told him I didn't want it and there were cars behind me waiting to go through while the other lane had no cars as there was no employee in that lane. I told him I just wanted the most basic wash (normally $11). He continued to talk through the plans despite me trying to just get through. I get this is his job. Then when he finally let me get the car wash, he put in for a $22 car wash. I was shocked at how the price doubled. He also automatically bypassed the screen for me to put in a phone number for the rewards program. I had to ask him to go back, and he asked "oh you have the rewards program?" So he went back, I put in the phone number, I paid, and I hurried in as I was holding up the line. I checked online afterwards as I thought it was a bit outrageous for the price to double and saw the basic wash is still $11. So I essentially was automatically charged double the price for a different wash and almost lost the chance to put in my rewards code. I have never had anyone this pushy, and it's ridiculous that I got charged twice the amount without giving me a chance to look through the screen myself. I've been coming to this location with my family for a while now but don't have memberships because we honestly don't need to wash our cars that often, and all the employees have been very understanding of me saying "no" to them. Again, I understand it's their job, but to put in a wash I didn't want without double checking with me (charging me double what I normally pay) and to bypass the phone number screen was absolutely unacceptable. read more

I normally use the San Tan Valley location, but twice I have stopped at this location, simply because it was a matter of convenience. Both times, the experience has been really bad, so coupled with my inconsistent service at the STV location, saving 10 bucks a month is probably not worth the service. I left a review for the other location, but for this place, I put it off until now. Both times I used this location, I noticed many of the bays had private vehicles parked in them. The one time, the place was packed and it could have helped to have those bays open. They were for the employees, so that's not a big deal, but I don't see that at the STV location. I had to walk an entire row of bays to find two towels. Every single bay had dirty towels overflowing when the clean towel section was empty. The two towels I did get were bone dry, not damp, like normal. I opted to use my own chamois and personal towel. The worker brought towels out like 10 minutes later, but he only put 2-3 towels in every other bay. The vacuums here are horrible. My bay was missing an entire tube and our section of 4 bays had horrible sucking pressure, so we could not even use them. Plus, with the location packed, we could move bays. The kid at the front didn't seem like he wanted to be there. He was sitting on the machine and was texting. This was months ago, but when busy, you probably should be out greeting customers or helping to ensure towels are available and the vacuum cleaners actually work. This location is really bad. I only gave two stars because it was on my way so I didn't need to track a location down.. It's weird. Two locations and different ratings. While the STV location is inconsistent due to poor vacuums, at least the staff is friendly and they always appear to be working. I stopped using this location altogether. Lastly, I noticed they use all rotating brushes, so I normally have to clean the back of my car, whereas at Cobblestone, I never had to do this. Plus their machines jack the mirrors due to the force. Anyway, that's my review and Im sticking with it. Enjoy!. read more

I had a good experience here. Cleaned my car really well! Would go back! Happy with the service. read more

Super Star Car Wash - Power Rd & Pecos Rd - Car Wash Near Me - Gilbert, Arizona

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Beware of the bait and switch! The first time I went to this car wash, the kid convinced me to purchase the $19.95 unlimited deal which was great. A couple months later I brought by other car and the kid convinced me to add a car to my plan for half price. There actually was no savings, another charge for 19.95. Whatever- this is the part that pissed me off: 2 months ago, my monthly charge jumped up to $50/mo and this month jumped even higher!! Now I'm paying $65 a month!!? No warning at all- they just hope you don't check your credit card statement. I've tried calling and stayed on hold for 15 mins without an answer. I've emailed them twice. Steer clear of this rip off car wash. I wish I could give them 0 stars. read more

Super Star Car Wash - Power Rd & Pecos Rd - Credit card charges - Car Wash Near Me - Gilbert, Arizona

Thus car wash damaged my 18 yr daughters car that she worked hard to save and buy and all she got was a "that's unfortunate " from the manager. Horrible customer service. read more

I pay the monthly wash fee and I feel like I'm getting ripped off! The tire shine never works - they say "drive around and we will do it by hand" If I had time for that I would go to a different car wash! The scrubbers have scratched my truck more times than I can count. Used to love going to super star but now need to cancel my membership. read more

Got a free car wash, it was supposed to come with tire shine. The machine wasn't working so they came out and hand shined my tires!!! Great job and service. read more

Super Star Car Wash - Power Rd & Pecos Rd - Tire shined - Car Wash Near Me - Gilbert, Arizona

Decided to take my car through a quick drive and dry yourself place. The car wash was great! Beats the heck out of constantly telling guys at the car wash you missed this and broke that! They give you fresh towels to dry your car with, the vacuums are strong! Got all the straw out my car from the ranch. All in all I'm going to continue with washing my car with Star! They beat the heck out of those $3 places! Best yet, the car is actually really looking great. read more

Super Star Car Wash - Power Rd & Pecos Rd - Going through the car wash at Star car wash! - Car Wash Near Me - Gilbert, Arizona

Terrible customer service on Veterans Day at Power and Pecos location in Gilbert. As a Vet, I planned on taking advantage of of advertised facebook post offering a free wash. If there was a coupon requirement, I did not see it. I arrived shortly after 7am and there was no attendant on duty. I walked into the wash area and encountered someone I believe was the owner or manager. I inquired about the veterans benefit, and he said I needed a coupon. I told him if it was required, I did not see it, but I had proof of my veteran status. He would not honor it, but thanked my for my service as I threw up my hands in disgust and walked away. He has now lost a regular paying customer and Quick Quack Car Wash, a short distance away, has gained one. They required nothing other than my word I was a vet, thanked me for my service with a friendly smile and sent me through, read more

Best car wash ever. The staff is super helpful and it has everything you need. Really fast and efficient

Went to get my car wash had a guy named JJ approach me was very helpful I would recommend this place for anyone

The car wash itself is pretty decent, but these are the most crooked sales people I've ever come across. Once you sign up for their unlimited wash packages, they make it absolutely impossible to cancel the contract. If you call the phone number, you can never talk to a live person And they never return phone calls. If you tell the agents at the car wash that you want to cancel the contract, they say no problem will take care of it it's the last bill, but they don't do a damn thing and your contract will continue to bill on the monthly basis. No matter how many times you come in and tell him you want to cancel they say OK we're not gonna charge you anymore, only for the charge to appear on your credit card Again the most unscrupulous Group of people you could possibly meet. read more

This is a great place to get a regular wash. The towels stay filled. They have great tire pressure gages. The wash is awesome. It is difficult to make changes online and that's why i gave it 4 star. Get the monthly package! Jacob is legit. read more

The car wash itself was fine. I'm giving it only one star because of their dishonest business practices. Young man at the kiosk said "for $3 more, you can get unlimited washes this month". He mentioned nothing about this being a monthly membership that would automatically debit my account. I am currently waiting for them to reply to my email since they do not answer their phones. I want my refund and to cancel my membership ASAP!! I cannot believe that some companies still operate this way. FIX THIS NOW!!! read more

Hunter and Dante were awesome and I love getting my car washed here. Especially love the drying towels at this place.

Never coming back. I know they put the these kids up to hard selling a subscription, but after I say no twice don't keep asking. Just let me buy my wash and move on. Poor customer service. I cannot describe how much this kid pissed me off. 7 times. Just go away! read more

I have been to this location before but never experienced such quality customer service as I did today. When first arriving, I was approached by a worker named JJ. JJ was very kind and helpful when assisting me on deciding which service i'd like today. You could tell he really valued his customers and duty as a worker for Super Star. Will definitely be coming back! Thank you JJ! read more