I locked my keys in my car kat and the guys were really quick to help me get them out. I appreciated their help a lot !!

Fast and friendly service and they always leave my car looking and smelling clean. I enjoy coming here and I like that don't really push you into getting a membership here. read more

I got the Supreme wash at Cobblestone Car Wash, and overall it did a great job on the exterior--my car came out looking shiny and refreshed. The process was quick and convenient, which I definitely appreciate. The only downside was the interior vacuuming, which didn't seem very thorough. I just wish the inside looked a little cleaner to match how good the outside turned out. Still, I'd recommend it if you're looking for a fast and easy wash! read more

I have been an unlimited member for years and over the last few months, the service levels have gotten so bad I Al looking to cancel my membership! Today I went for an oil change, arrived at 6:55 am for a 7 am oil change. I waited and then had to go in the office to get help. The person in the office to go find someone in the oil change bay. No one was there so then they went and looked and could not find anyone. He then went and found an assistant manager and there was no help. So disappointing in their terrible service anymore! read more

Absolutely unacceptable experience. I waited 90 minutes for a basic car wash, and there was no communication or apology for the delay. The location was clearly understaffed, and the employees I interacted with were rude and acted like customers were an inconvenience. If you can't properly staff your business, don't keep accepting cars and making people waste their time. There are plenty of other car washes that value their customers and provide much better service. I won't be returning. read more

6/25/25 First time at this location. Service Requested 4/5 We stopped by today to use the Express lane Benifit of our unlimited membership which entails a n exterior wash as you ride through the wash bay. The idea is a quick on-the-go. This campus is smaller than our Signal Butte location yet familiar. Score today I deducted a star from my rating today for the tunnel entrance employee who was preoccupied with another employee as we were trying to line up on the track. We managed w/o his assistance. My other deduction was for the exit blowers that failed to remove the water from the roof and rear window. Time to make an adjustment. Value 5/5 Our monthly unlimited plan gives us access to express lanes or full Monte service at convenient locations Valley wide. Everyone likes easy so geter done. Until next review, SYOY. read more

Every time I've come to this location, I've waited at least 45 minutes for a car wash. The employees work with no sense of urgency and didn't even acknowledge me when I pulled in. After multiple frustrating experiences, I cancelled my membership. Definitely not worth it. read more

I reported that my onstar antenna was broken in the Carwash. I thought it was a lot worse than it was. I went and showed them. The customer service wasn't what it should be. And I happen to be a customer that has a contract. I just would expect better customer service than I got. I've never had a problem and I've used them every day for years. A little grace is all you need to deal with customers. I said my name was Lorelei. Got no response. And he was standing right infront of me. Then walked away. ‍ read more

My car wash was very bright and shiny and the young gentlemen whom had assisted me was very polite. I asked for his name he responded with ease and said "Julian" , thank you Julian for making my day! read more

The self service lane takes forever. Staff stand around more than they move the cars through.

Friendly and efficient Even some popcorn to add to the happiness of a clean car. Purchase their deals they are worth it. Leave with the smell and look of a clean automobile. read more

Elmir is always super friendly and attentive whenever my husband and I get an oil change or service. Super nice guy! Great service, always friendly and helpful. If you use the coupons, it's a good value for the service! read more

Confession: I don't wash my Jeep regularly....cause it's a Jeep....it camps, has rock chipped windows, a number of scars from exploring, a stain or two here and there from activities... it's always dirty. It's not a "highway princess" and I'm not a soccer mom....or I mean dad? Are there "soccer dads"? Is that a thing? Either way, not this guy. But when the dirt and grime is washed away and it sparkles, it just reminds me....i like it dirty :) First time coming to Cobblestone. Service was great from beginning to end. They didn't push their subscriptions, and detailing services on me, they just asked. I declined once and they moved on (probably not the best sales tactic, but there's no way I'd buy what they had so great time management). On a scale of 1 - 10, I'll come back next year. read more

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the young kid who is rude, does not greet you, when I asked about the coupon, did not answer and when he does decide to VERY Rude. I called to speak to manager who was not able to come to phone. This Coupon is not for FREE car wash read more

Cobblestone Auto Spa - the biggest rip off and service from young rude kid - Car Wash Near Me - Gilbert, Arizona

Rude service members ruins the experience. It's my second time here but first time using my monthly membership for the full service clean, and I didn't know I had to keep the receipt they gave me so when they called my name, this old dude asked for my receipt and I said, "oh, I threw it away" and he just said he needs it so I said I threw it away, what do I do? And he pointed dismissively with attitude and said go get it, as if I was supposed to pick it out of the trash. When I looked at him in disbelief and confusion, he just waved me away and said go over there as if dismissing some peasant. I was irritated by the unnecessarily rude attitude for a simple mistake but decided to let it go, but when I went to check my car, it wasn't even clean. There was a big black smudge of dirt on my passenger side door (reason I took it in) and I asked to borrow a cloth and he just pointed his nose at me to the dirty pile of cloth. I will not be returning to this location because I do not need to be spending money at a location that will treat me with disrespect because of a simple mistake. read more

While I continue to come to Cobblestone for convenience and fair membership prices, I am continuously disappointed every time I come to this particular location. On 3 separate occasions I've seen people smoking cigarettes in the lounge chairs near the car pickup area. Not only is this extremely inconsiderate for the other customers that would like to sit outside in the chairs and wait, but there are open car doors directly next to this area. The first time I saw smoking, my car happened to be right there and smelled like cigarettes when I got in. I did reach out to an employee and they apologized. I've now seen smoking occur there two other times, including my current visit!! Gross!!! That should be a non smoking area. Finally, I am constantly having to ask them to rewipe down my front bumper and sides with dead bugs, mud, debris, etc that's stuck and needs more man power to clean than the machines. Aside from using the vacuum to clean the floors, they don't wipe down any of the inside either. I have to go home and get a cloth to clean dust and such from the cup holders, console, door handles, seats, etc. I realize this isn't a car detailing and I don't expect perfection, but a basic wipe down can't be that hard. Absolutely would not recommend commend this location. read more

Cobblestone Auto Spa - Customer smoking right next to the cars. - Car Wash Near Me - Gilbert, Arizona

Once again had my oil changed and full service wash with the FULL Hot wax. I asked the attendant if the car wash waxes the who vehicle now. Was assured it did. Yeah, no. If you drive a pickup truck the bed, sides and tailgate willNOT get waxed, Charged for a full wax, only to get half. Rip off. Manager says get a camper shell and it will work. All my business is going elsewhere where read more

if there's an option for no star I would pick that and that's being generous. I purchased $110 for Upholstery Shampoo and interior wipe down. after 30min I saw my car parked outside and thinking it might not be done yet because it's too fast. waited for another 30 min, and I asked if it's done I was told that it is. got in my car and nothing was done inside except for a moist car seats, not vacuumed, a few dirt marks are still there. you can see the dried up splashes from a spray all over the interior. this place is a rip off. I could have done a better job with one arm tied behind my back. avoid this place at all cost. go somewhere else. read more

My husband and I have not had a great experience at this location ever BUT this time was a little over the top horrible. Took both our cars there this morning and I don't think they even did anything to them while we were at our appt. It's a little ridiculous that we pay monthly and this is the type of service we get. read more

These guys are class acts. I just witnessed an unreasonable customer treating the manager like crap and the manager just maintained professionalism the whole time. Gustavo handled it well, much better than I would have. This car wash is a gem and I would recommend to anyone. Give them a shot. read more

First let's start with there a NO GOOD CAR WASHES in Arizona. That said, Cobblestone is the best of the bad. However, they are "OK" at best. If you REALLY want your auto clean (I am talking about a proper vacuum job BY CAR WASH EMPLOYEES), cleaning the door sill/rocker panel areas, side view mirrors, windows, door openings dried, trunk opening dried and the wheels cleaned.... wash the car yourself. After they are supposedly finished, I ALWAYS have to take the car over to their free vacuum area and RE-vacuum around he seats, wipe out the fuel cap area, open all the doors openings, hood opening, trunk opening and wipe down the water. Also have to wipe down the side view mirrors.... and RE-wipe down the wheels (THEY DO A TERRIBLE JOB ON THE WHEELS). Now, the next issue..... I went to their Gilbert location and bought one of their Car Wash Packages, but then realized it was not the full service package I wanted. I went to the store three days later and explained what happened and they gave me a form to fill out. While I was standing they faxed the form and copy of my receipt to their headquarters for a refund. They told me it could take 14 to 21 business days for the refund. This was a credit card charge.... WHY SHOULD IT TAKE SO LONG FOR A REFUND?? I thought that was outrageous. But "I Bought" the incorrect package, so I felt I just had to live with it. TWO MONTHS LATER I RECEIVED A CHECK..... TWO MONTHS!!!! THAT IS REDICULOUS. Nevertheless, make sure you buy the correct car wash package to begin with and understand, at best (unless you are only interested in cleaning off "surface dirt") you are going to get an "OK" car wash and probably the best you will find in Arizona. read more

Highway robbery! $40 for a hand wash on a single cab Chevy Colorado. They put "lgSUV" on my ticket. It's a small truck the size of a car people. For that price, I would have expected the best car wash in the history of car washes, but I had water blowing all over the window when I drove away and visible dust on the seat that hadn't been vacuumed up. Apparently, after I refused to upgrade my wash to a detail, they decided to make me pay out the nose anyway. Never again! read more

said my car was done 10 minutes after dropping it off. Paid $40 for the high end wash and my car was barely cleaned. Unbelievable. I will never come here again. DO NOT BRING YOUR CAR HERE TO BE WASHED!!!! read more

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I drove through this morning and Mike was super helpful. He let me know that it was . He was so informative and helpful if you guys come through cobblestone, definitely ask for Mike and to Mikes Manager give him a raise! read more

Bizarre car wash. Very professional business, but there is no "menu" when you pull up. An "express " lane and "full service" lane without a description as to what happens in either one. If you choose the wrong one you'll be asked to back up to enter "the right one" even though they all feed into the same wash tunnel. Whatever you need done, they'll offer several levels above what you need. All of the order takers are fast talkers and don't full explain the breakdown of each type of wash unless you ask several different questions repeatedly. Up charge central. When you finally carve down the service (and price) you originally asked for they act like it's all new info to them. Happens at each location and every different employee. They ultimately do a good job, but the scamming upfront is unpleasant. Why not just put a huge price/service menu at the entrance like a normal car wash? read more

This location cannot follow a "first-in, first-out" model to save their life. Once again, I pull in to the lane staff directs me into and cars that arrive after me are greeted, cleaned, and released before me. This added additional time to my wait time. Don't dare push back as the staff seems to not care. Other locations don't not seem to have this issue, so I would suggest avoiding this location during peak times. read more

I wish there was a way to leave negative reviews manger Mario and one of the younger guys on the line named chase very rude, unprofessional and very very unhelpful in past experiences with this car wash they have broken my keys had me replace with no reimbursement having to redone details I keep giving them chances but no more I also don't recommend not buy there membership read more

Poor quality service and management. Paid $120 and they didn't vacuum the back of the car or clean the inside windows. Manager was rude and unhelpful. Will never go there again. Waste of money!! read more

Got a $40 wash specifically asked for dash to be wiped well. When we got the truck back the inside was left with the floor mat sitting thrown on the back seat, the soap wasn't wiped up, nothing had been wiped down a light layer of dust everywhere was still there. when this was pointed out to the staff he was rude and claimed that wasn't his problem it was the vacuum. manager stated they only do a light dust and then proceeded to demonstrate a light dust which incredibly WIPED AWAY THE DUST which proved that no one wiped it. mistakes happen but the attitude was wild after spending $40 on a wash. plenty of other places with friendly staff and a manager that cares about his business and how his employees act clearly with three stars they are doing something wrong. won't be going back we recommend the superstar on higley instead. read more

I have gone to this location for years but today was the worst ever. Took my truck in to wash and when they said it was done, the bed had not even had water in it. They just smeared the dirt on the back bumper. When I pointed it out, the guy said, "Well it was really dirty"!!! Really, that's why I brought it to car wash. Never go there, especially with a truck!! And I spent $60!!!!! read more

Worst car cleaning service you can go to. DO NOT BECOME A MEMBER OF THEIR SUBSCRIPTION. Was sold a promotion that didn't exist and when I was getting charged incorrectly they refused to give me a refund. They don't call back and ignore your text. It took me a month to finally get a hold of them and cancel all services with them because they did not want to find middle grounds with a costumer. They failed to cancel my account and after a few months I realized they were still charging me. It took me a week of constant attempts to finally get a hold of them for them to tell me that it was a "glitch" in my account. Don't know what kind of glitch last 3 months of false transactions, but she also had a very nonchalant attitude, which makes me believe she was just trying to lie. If you are customer who values real costumer service, this company is not for you. And if you do have an account with them, make sure they are charging you correctly. read more

Save your time and go to any other car wash around. So disorganized here and you'll end up spending an unreasonable amount of time waiting for them to figure out how to get it together. Ridiculous. I won't be coming back. read more

i paid for a supreme car wash and got less than a basic job! the dash is smeared the rearview mirror is dirty the back window is dirty!! they just go threw the motion when vacuuming and don't really vacuum. I asked for the manager (Gio) he came out like he was mad that I had an issue with the job that was done! he came out and wiped some of the dirt off and basically told me to be on my way. I will never go back to this locatio. it happens every time I go to this one!! read more

SCAM!!! This location is running a scam where their employees meet you at the pay machine then use your card to sign you up for monthly recurring service without your consent or knowledge. I noticed when they did it and was told by the manager he would cancel it... 4 months later I'm still unable to get in touch with anyone to cancel or reverse the charges that I accrued without every agreeing, signing, or even being made aware of. read more

First time using this car wash. I bought the Platinum Wash. First issue was they didn't pull my mirrors in on my truck ( simple push of a button). Truck was done in Probably 15 mins, I thought wow that was fast. But when I got home and saw they never wiped the interior down, barely vacuumed. The soap or was residue that was left on my truck made it look worse then when I took it in. To top it off they put so much tire dressing on that there is black spots all down the sides. Lesson learned - I have a detailer coming out to fix the mess. I won't be back! For the $40 plus tip my kid would have done a better job. I did try to call and talk to a manager to let them know of the poor job that was done but you call a central # and are suppose to leave a message and someone will get back to you. Who has time for that... read more

This car wash always has clean towels and open spaces, which is why I like going here! I also like that, they have the travelator to push your car right along rather than a track to align your tires on. BIG PLUS They offer other services here but, honestly I've never checked to see what other services they offer... call or Google it. Some of the staff here, always seem bothered, so perhaps give them water and more breaks since they are standing in 115 degree weather all day . Js‍‍‍‍ These guys all work really hard! I applaud them all, as I watch them run and grab cars and put them through the wash, as well as, wipe them down. SHEESH IN THIS !!! I strongly suggest getting the membership so that you're able to get in, wash your vehicle, as you are pulled thru on the travelator... and on your own time! ‍ If you're not into cleaning your own car, then you're able to use the services offered in which the employees do it for you, which is also nice. ‍ The vacuum cleaners could use a better suction which, is my only complaint of this location. They have a store here for your cold beverage, car fresheners and snacks. read more

Service initially was good when we drove up. But they didn't call our name when our car was done. It was parked in the back and we had to walk outside and talk to 3 different workers just for them to find our keys. We requested a hand wash but our Camaro was left with water streaks everywhere. Inside was cleaned subpar, they rushed . Won't be back, service doesn't match cost. read more

I stopped in to the Cobblestone at Baseline & Val Vista in March, went to the Express lane for just a single car wash. Before I could select my wash from the machine, an employee came up, offered to help and took my credit card. The total was about $23 and he stuck two barcode stickers on the windshield. I thought gee, that was expensive and what was up with the barcode stickers, but whatever. Then, 30 days later out of the blue I get a notice from Visa that a charge of $21 had been processed by Cobblestone Auto Spa. Turns out that the employee just enrolled me in a monthly car wash plan for $21/month without asking me. I wasn't asked if I wanted to enroll in a recurring Carwash monthly plan, I wasn't notified that I was going to be billed $21 per month, they just did it. What a scam! I've used the website to cancel and request a refund of the $21 from April but I've gotten no response from them at all. Oh, and the wash was nothing special, just a two minute trip thru the tunnel. read more

Read through this entire experience so you can understand what may happen to you also at this extraordinary car wash business. I have used many car washes and detailing services over the years. By and large when you pay $100-300, the car comes back at least "clean" and preferably spotless. Sometimes there might be a minor miss and usually they're happy to accommodate and touch up the missed item. This is not what happened here at all. I dropped my car off before the morning rush on a Saturday. The sales person pitched me different packages. I walked him through what needed to be cleaned and needing the car detailed and spotless. He asked me what package I wanted. I asked for shampooing the seats. He mentioned other upselling offers. I handed over the keys and paid at the cashiers for the package and option he pitched me. Four hours and $220 later I come back to pick up my car, looking forward to a nicely detailed car. That is not what I got back. Here's what happened: I open the doors to do a basic check. The inside car doors and console have not been cleaned or detailed at all. In a friendly manner I point this out to the sales person who tells me: "Oh you did not pay for this". I am a bit underwhelmed. After a $220 car detailing package I would expect a completely clean car. As in, clean. Not partially clean. But here is this man telling me I need to pay another 80 some dollars for them to wipe down the doors and console. I point out to him that this is something I could do with some Windex and a rag in about five minutes. He repeats that this is an $80 add-on and implies it was my fault that I did not ask for that. I ask for their manager who comes over. We go over the visibly dirty car doors insides and console. He asks "Did you order that ?". I say I ordered a detailed car. Instead of saying "Hey why don't we fix this miss for you" - He challenges me and says: "Are you expecting us to work for free?". By then I was too miffed and just left. I will never - ever - ever - go back to this bait and switch con-man operation. Also for clarification - this took place in 2022. read more

First time at this location. Signed up for full service monthly membership. The two employees who checked me in and started my membership were nice and efficient. The vacuuming was the only thing done correctly. The inside was not cleaned at all. Dust everywhere and finger prints on mirror and windows. The wheels were not cleaned just tire shine added to tire. Better to do interior myself. read more