Snakes. I asked to have my interior shampooed and they wanted an extra $100 surcharge because of "biohazards." Screw thst. Now they're just trying to rob me and think I'm stupid because I'm driving a truck and a woman. I left without paying for anything and found a much better location that didn't try to scam me. Never going here again. I'm drive an extra 10 mins to the more reliable location. read more

paid for an interior detailing and first guy gave me a complimentary basic wash so it started off great but I didn't get what I paid for. They finished the wash and vacuumed to prepare for detailing. A car was parked inside finishing up the detailing so my car got parked to the side. It stayed parked for an hour untouched so I took it they were waiting for the other car to get moved. Someone got me to let me know my car was done, I seen it in the same spot it was the last hour. Went to check the work and realized they didn't even detail it. They thought it was done and just had me and the car sitting wasting time. Went to let them know and showed my receipt (ticket) and he told me that he didn't know it was paid to get detailed also. No communication what so ever. Waste of 2 1/2 hours just for a basic wash when all I wanted was an interior detailing. Said I can come back another day since they were closing but I refuse. I went when I had free time for a reason. Got my refund but definitely don't recommend this location. Employee working inside the store was great although. read more

They told me they could do an oil change on my car so I went inside and waited for over an hour and 30 mins, then they came to me saying they didn't have the oil my car needed. They then told me I could wait outside for them to bring my car to me and 15 mins later is still wasn't brought out so I went around to the back and my car was just sitting there. Waste of a Saturday when I had many other things to get done. read more

Great service and respectable employees. Ill be back here again and my truck looks great

I love the excellent and prompt service. Always being asked if it's to satisfaction .Even on the hottest days they don't skip a wipe or detail. Just the best place to have your car done!!!! read more

Sent the pictures and a copy of the review as requested but no one at Cobblestone has reached out to me to remedy. read more

Cobblestone Auto Spa - Water stain on a cleaned seat. Really?!?! - Auto Detailing Near Me - Gilbert, Arizona

Super nice car wash. They talked me into the unlimited wash membership and I absolutely love it. I get the car washed a few times a week. It stays spotless. Todd, one of the front end employees is super nice and friendly. Always makes nice small talk. The more you go the more you get to know some employees. Very nice experience all together. read more

My whole experience was strange. I was told to drive my car up the oil change ramp and had to step off the ramp to get out of my car. Not the safest practice especially for the elderly. I wouldn't want my mom to have to do that. Then it took over 15 mins for the lube employee to get my info into the computer while I was standing out in the cold. The company sent me an email asking for my feedback. When I provided this feedback the lube manager, Marcus, called me. He dismissed my concerns and told me they "weren't a big issue". He said due to covid they do not drive the car a up the ramps. They have customers do this then they disinfect. He didn't even take into consideration my suggestion of disinfecting the cars and using spray prior to pulling the car up the ramps in order to avoid customer injury. He was an inexperienced manager who didn't listen to customer feedback or inform the customer he would consider their suggestion. Not sure why he called me if he didn't want to listen to my concerns or empathize with me. He also told me "yeah sometimes it takes a while for us to get the right info into the computer so you'll be waiting outside for a while sometimes". I will say the seat shampooing was phenomenal and the detailing side was great. Unfortunately, I won't be going back due to the oil lube side. read more

This Cobblestone has been great over the years and while I had a bit of a rough experience once, the staff and service completely redeemed itself over the last few visits. I will always make sure to have my car serviced here and washed here. The staff is great and the customer service is outstanding. read more

Left my car in the sun after the wash for 18 minutes while they dried other cars. Hard water stains left on the car (see photo). Had several spots in the shade. Never coming back to this location ever again. Jerks! read more

Cobblestone Auto Spa - Auto Detailing Near Me - Gilbert, Arizona

This is a true and genuine review by a general Joe. Went in to see if I can reconfigure my unlimited plan billing arrangement. Lily was very helpful but she needed to escalate to manager Logan. Logan came over and spent quite a bit of time reconfiguring the plan and setting up the new billing plan. There was an error on my part that I won't get into which caused quite a bit of confusion, but Logan stuck with it and did everything he could to help resolve things. He was incredibly helpful. that is one particular experience but generally the car wash has proven to be very effective. I use it often in the unlimited plan and find it to clean my truck very nicely. I love the ability to quickly drivedrive through and vacuum it all in about 20 minutes. Because of my great experience over the last three years, I upgraded to the unlimited full service car wash, which includes the express drive-through as well. Something I didn't know about. Also, be sure to ask about the new family plan. Again, kudos to manager Logan for insanely good Customer Service! Shout out to Lily too. read more

I was recommended to Cobblestone by a friend since my current mechanic retired. I was a little hesitant at first because they are a quick change place. I am not a car guy, but I do know regular maintenance keeps a car running good. My opinion of Cobblestone was quickly changed once meeting the staff. The customer service of both technicians that helped me were great. They took the time to answer my questions thoroughly and explained my options without trying to sell me additional services. Once we reviewed service options, I picked the option that was best for this visit and they performed the service very quickly. I was in and out in less than 30 minutes. Benefits of showing up during an off perk time during the week. Over all, I would use Cobblestone again for service. read more

Cobblestone Auto Spa - Cobblestone - Auto Detailing Near Me - Gilbert, Arizona

Took my vehicle in for a platinum wash and detail. I could not be more disappointed in how the vehicle was cleaned. There were only 2 other vehicles getting cleaned, but the rushed and did the worst job of cleaning anyone could image. They never opened the back tailgate which need vacuuming and windows cleaned along with cleaning all the dirt along the rails. The vehicle had tons of water spots that were not wiped and no fragrance was put into the car as they said would happen. For the money paid the service sucked. I would recommend not going here. When I contacted the location, the person on the phone did not seem to care the job was not completed properly. If you have your vehicle washes here, I recommend to look over every inch of the vehicle before leaving no matter how busy they are. read more

Cobblestone Auto Spa - Never vacuumed or windows wiped clean. - Auto Detailing Near Me - Gilbert, Arizona

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Best Mother's Day gift from my hubby and boys ... unlimited car washes ... grateful!

Todd is a greater at the wash. He always makes you feel comfortable and is attentive to your needs. Good man!

Thank you SO much, Danielle & Hailey for taking good care of me today! Danielle went above and beyond with her excellent customer service. She was able to work out my online purchase and her me squared away with activating my express fast pass as it was my very first time here. She and her staff were friendly and patient! Thank you thank you!! read more

I have come across this place of business when needing an interior shampoo/clean detailing done. I cleaned and vacuumed my car before dropping it off here, so it was pretty clean to begin with. I needed to have more detailed clean in the hard to reach areas and shampooed seats. Bret promised the very best service/clean. Paid over $100 for a VERY poor job done. The interior was lightly vacuumed and nothing else's was cleaned! Don't know what chemicals they used for the exterior clean, but the paint was chipped on the hood of the car when I got home. Very disappointed!! Came home and had to clean it myself yet again. I would not recommend this place to anyone unless just to lightly vacuum the vehicle for you, which you can do with basic car wash and free vacuum offered right outside. I wish I've read the reviews before stopping at this place. Stay away! Do not use! read more

Terrible job cleaning the inside and the outside, there is no way they vacuum the interior.they also didn't wipe down the interior very well, I have the supreme member and this is not the first time doing that read more

Convenient, friendly, and I love my monthly pass so I can get in and out quickly. Worth every penny.

I just had my truck washed there as a full service wash. I watched several trucks that were behind me in the check in line for full service put thru the wash tunnel before my truck. Mine just sat there. I watched them pull around my truck. I asked the attendant was there a problem with my truck. His response was the air dry time on the other side. I just walked away. As I walked inside then I see my truck come thru. Amazing when I said something it comes thru. What a joke. read more

Great service by oil team, but clean team gets a zero. See picture, supervisors was texting while 2 guys were busting their butts read more

Cobblestone Auto Spa - No one drying. Been in the lane for 30 minutes waiting. 2 guys for all cars, supervisor is on phone texting. - Auto Detailing Near Me - Gilbert, Arizona

I found damage on the SUV roof immediately after going through the car wash. The paint was pealed three inches by four inches. While going through the car wash, I heard an unusual noise on the roof. The General Manager didn't do anything after we brought it to his attention. They didn't even take an incident report. Saturday 6/2/18 read more

Cobblestone Auto Spa - I found damage on the SUV roof immediately after going through the car wash. The paint was pealed three inches by four inches. 6/2/18 - Auto Detailing Near Me - Gilbert, Arizona

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I have a membership here and come here for maintenance and washes. Always have a great experience. Today Todd was the awesomeness that greeted me, complimented me and listened to what I wanted and made it happen. Love coming to Cobblestone read more

They offer great deals and good service. Sometimes the car is not totally clean but they'll fix it if you tell them.

I have been going to this Cobblestone since 2017 on ValVista Rd. All experiences have been pleasant until this year when I got a new car and brought it in to be washed. I had purchased a multiple Ultimate full service car washes and still have $100 left to use but unfortunately I will not be using them. On February 3rd 2022, I brought my car in for a quick wash and my spoiler was damaged by their automade car wash as well as a scratch on window. Mind you this was a new car that we only had for 13 days at this point. Zero damage before entering the car wash. I showed them the damage and the manager tried to say he wasn't sure it was their machine that did it. Made a pointless report and said they would get back to me in one week. They said they have a $300 "limit" for small damages and mine was $350 worth of damages. Not including the cost to replace it. My husband came in two days later to make sure they were looking into it and was told he'd get a call back. Didn't receive a call until I called one week later and left a message. The manager asked for me to send photos of the damage a week later and I sent those off and I received a phone message a few days later saying it wasn't their fault and they will not fix the damages and took zero responsibility. This is beyond disappointing. For them to say their machine did not do this is a complete lie. They have rotating plastic strings that embrace your vehicle which left gashes in my spoiler and knocked loose our spoiler as well. Which is very loose now since we waited patiently for them to get back to us. I am not one to leave any negative reviews but I'm at a loss. Would've hoped that they would make it right and fix the damages. I don't recommend going here anymore. I used to be a big fan but no longer am due to the lack of customer service. read more

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I just took my car to Cobbleston . I received EXCELLENT service there. A young man by the name of Brent helped me. He was very friendly, professional, helpful and kind. I used to have to monthly package for the premium detail. I live in Casa Grande, Arizona and do not go to Gilbert as often as I used to, so I now go to Clean Freak. There is NO comparison of the two other than the car gets wet. Casa Grande is growing by leaps and bounds. It would be wonderful if you would put a Cobblestone in Casa Grande. They are putting up car wash places everywhere here, but none compare to Cobblestone. I am sure it would be a great investment for you. Thank you. read more

Hello it was a great experience bringing my car to Cobblestone Auto Spa I was welcomed by Todd Sheldon he was very professional and polite. I have a business to myself and I know how hard it is to get employees who welcomed the customers and are polite to them. My car was very very clean I got the Platinum wash. Thank you Todd Soden for a great Car Wash experience. read more

Todd is my guy for wash, wax and detailing, professional, friendly, and gets the job done quickly, highly recommended from an unlimited customer $35 bucks a month, I spent that with one wash in Los Angeles. read more

First and foremost, the customer service was good. I'm not the type to come to yelp and leave reviews but the smallest details can turn into big things. I came here to get my oil change done. The service was a steady flow due to how busy it was, they finished in a reasonable time & I will say that. But Two days later, the first time driving my car after leaving the shop. My undercover of my car was hanging and dragging. I didn't notice the sound until I was driving to work in the morning. Now, Arizona hwys typically always have debris. Anything could've happened & messed something up, under my car. I had to search 3 different locations just to find that one screw that resembled the one screw hanging on for dear life. I get it was busy and was fast pace, but always make sure you are putting the screws back and tightening them. I was missing 4 screws in total. read more

I have a monthly membership here and am mostly very satisfied with the washings my car receives. The membership prices are decent and make it easy to keep my car clean. As with other car washes, they may try and up-sale you with leather cleaner, mat washes, or glass chip repair. Just stand your ground and they'll respect your wishes. I think the best part about this car wash is the seating area. They offer free popcorn and even free balloons for the kiddies while you sit in one of their oversized leather chairs or attractive outdoor patio chairs. Massage chairs available for a fee. read more

Cobblestone Auto Spa - Auto Detailing Near Me - Gilbert, Arizona

Don't make the mistake of using this car wash. And definitely don't sign up for unlimited. Extremely slow and poor work. If you do go, plan on redoing your windows and vacuuming your car yourself. Oh and avoid the short, rude and lazy manager. Canceled my membership today and won't use them again. read more

I've been getting my car washed here for YEARS. I won't go back. Due to coronavirus, on my last visit they wouldn't clean the inside of my car and that's understandable. But they still charged 100% of the normal charge. And told me I could "go over there and do that myself." I haven't washed my own car since I graduated high school over 50 years ago. They already charge more than all the other car washes I've been to in Gilbert, but apparently they can't see the logic in charging less to do half the job. I always pay them some $40 to wash my car (AND give the person that takes the car from me five dollars and give the person that gives me back my car $5). They should have charged me $20 on my last visit since they only did half the job. I tried to ask about this but got shot down. read more

Brent went above and beyond to make my visit fantastic. The service is top notch, they're quick, and put the customer first.

THIS is my favorite location! Super helpful and always patient. Todd always gives the BEST customer service. Several cars in front of me at the Express line and he answered questions, kept his cool and was super helpful when I got to the front of the line and had a few questions myself! Thx Todd! They should have you give some pointers to some of the other location peeps! read more

THE OILESS, OIL CHANGE!!! DO NOT GO TO COBBLESTONE!!!! Ok, so my husband took my 2019 nissan pathfinder to cobblestone car wash for an oil chainge. 2 dayslater I had to take back because they forgot to put my shroud back up. they also forgot to put the sticker on my windshield telling me when the next oil change was due. 4 weeks later, my car started to knocking really bad. So we parked it. I was devastated because I love this car.I called a mobile mechanic to come and help me out. He checked my dip stick and said there was no oil in my car! I was like, we just got an oil change a month ago. He said that obviously they forgot to put oil in my car! WTF????? So we went back to cobblestone to ask WTF? The manager was very professional and helpful. He actually followed us home so he could see what was going on. He checked my car out, had me start it and had me tune it off immediately because of the horrible knocking sound. He then put oil in my engine. 3 quarts, until oil was viable on my dip stick. I mentioned the thing about the shroud and the sticker, and he said he knew who probably could have forgotten that. He said he had to talk to cooperate, and would get back to us that evening. Long story short, the next week, after numerous calls to the cooperate office, and a dozen voice mails, because none ever answers the phone, someone actually called us back. The district manager of the oil and lube department. He came out to our house to inspect our car. He actually jacked up the car, and crawled underneath. He said there is no sign of a leak, everything looked good (to him), He left after saying "Im gonna talk this over with my mechanic." And, (ill get back with you tomarrow, when we figure out what to do.)3 days later I call him. Left a message. Because apparntly hes off on wedsdays, and Thursdays. He calls me late thursday to tell me they arent going to do anything, because there was obviously something wrong with my 2019 pathfinder.So, can a motor run 2000 miles before it starts knocking from lack of lube? Well, my pathfinder did. Now that I think about, WOW!! Thats a great engine! Something I've learned from all this,,,,, DO YOUR OWN OIL CHANGE!! Its not hard. However, if you choose to take it somewhere, DO NOT GO TO COBBLESTONE!!! And also, check out your dip stick! (when you turn the corn read more

Quality is horrible. Guys used the rags with windo spray on my paint. Didn't clean interior windows. I had to ask and had to specifically request the quality guy to wipe them down and he only wiped front and back windshield, not side windows. Thats the whole reason I purchased the upgraded service. Can't wait till I finish my prepaid package and will never go back. read more

Great service and great price. Take one dirty car and add a business that cares if you leave happy and you have a great outcome!! Car leaves clean and Daddy leaves happy! Take your dirty girl here and she'll thank you for it! read more

Cobblestone Auto Spa - Auto Detailing Near Me - Gilbert, Arizona

Will NOT be coming back here! I purchased the supreme package which included tires and interior vacuuming. Obviously they lacked in doing both of these tasks. For a $20 car wash this is unacceptable. Don't come here and waste your money. I ended up having to come back and the manager Logan was helpful enough to re-vacuum and wipe it down. SAVE YOUR MONEY and go somewhere better or do it yourself. read more

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Always do an excellent job! Waiting area is clean & comfortable. They are my go to car wash!!

The manager should absolutely not be a manager. He has no problem solving abilities. Someone started a new account for me when I didn't want that. I just wanted to understand why my barcode was not scanning. It gave an error and when I presented a new card, the attendant walked away and came back saying I have a new account. I was charged an additional amount and started an ADDITIONAL account when I already had an active one. When I asked her what I do about the other account, she directed me to go into the store to speak with the cashier. When I walked in, I told the cashier what happened and that I now have a new account. He started becoming visibly upset and verbally said "I don't know why she would do that, ughhh, so stupid". He could not look up my account. He didn't know what day my account opened. He knew nothing. I asked if I could get a refund since I've already made my monthly payment with my existing account and he said he couldn't do that. I asked if I could speak to the manager and he said he was the manager. I went home and I reached out to customer service by phone which is a crappy process of hearing voicemails and no one answering. They only do email. When I emailed my frustration of the experience they asked me what I wanted to do and I said I want a refund and to cancel my account. They couldn't give me a full refund because of policy but I'm just enraged by the experience itself. Please have someone who has ACTUALLY MANAGED operations and can problem solve because that guy is not it. read more